Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$95K - $115K *

Advance your career by managing and optimizing Linux systems, virtual machines, and network infrastructure. Collaborate with teams to ensure reliable services and support both classified and unclassif...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join us to manage and enhance internal and customer environments, ensuring optimal performance of Linux servers, virtual machines, and network infrastructure while supporting both classified and uncla...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join our team as a Systems Analyst (Junior) to modernize critical systems, conducting feasibility studies and designing solutions that adapt to evolving needs. Contribute to impactful projects while g...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Build and lead a global, AI-first technical support function from the ground up, ensuring reliable customer responses and seamless integration with engineering teams while enhancing service commitment...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$68K - $97K *

Take ownership of water distribution systems by utilizing computerized controls to monitor operations, troubleshoot equipment failures, and ensure efficient pumping and treatment while adhering to saf...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $90K *

Empower military communications by providing expert technical support for mobile devices. Manage ticket resolutions, ensure device functionality, and develop solutions while exercising independent jud...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $143K *

Innovate customer engagement by driving advanced technical sales solutions, leveraging expertise to enhance product integration and support. Collaborate with teams to optimize processes and ensure suc...

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$85K - $143K *

Reimagine technical sales solutions by leading design, implementation, and optimization efforts. Collaborate with teams to ensure successful customer integration and drive continuous improvement in co...

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$75K - $100K *

Transform your career as a Systems Administrator supporting critical defense programs. Leverage your expertise to analyze, mentor, and enhance foreign disclosure operations while securing vital inform...

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$87K - $100K *

Transform educational planning by analyzing complex datasets to drive strategic insights. Collaborate with stakeholders to enhance school utilization and develop actionable proposals that meet communi...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$87K - $100K *

Empower educational planning by analyzing complex datasets to drive strategic insights. Collaborate with stakeholders to enhance school utilization and zoning proposals, ensuring equitable access to q...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$87K - $130K *

Champion the charge in application support by leading incident management, risk remediation, and disaster recovery efforts. Collaborate with teams to enhance operational stability and drive compliance...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$105K - $150K *

Transform your career by collaborating with cross-functional teams to deliver impactful IT solutions. Engage in business analysis, project management, and innovative technology integration to drive pr...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $150K *

Drive impactful IT projects by collaborating with cross-functional teams to enhance business analysis capabilities and deliver effective solutions. Manage initiatives, resolve issues, and leverage AI...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in designing and supporting complex AV systems for enterprise clients. Drive project management, optimize user experiences, and mentor junior technicians while ensuring seamless integr...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Own and manage the lifecycle of endpoint technology; ensure operational efficiency, security, and user collaboration through engineering, scripting, and hands-on support of devices and workplace solut...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$57K - $118K *

Contribute to mission-critical data center operations by troubleshooting and resolving server and network issues. Leverage your technical skills to ensure robust cloud services while collaborating wit...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Join a dynamic team to optimize server and network hardware, ensuring operational excellence. Leverage your technical expertise to mentor others, manage incidents, and maintain data center standards i...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$106K - $136K *

Lead the charge in driving growth and mentoring a team of Customer Solutions Architects while balancing execution with strategic sales planning and performance analysis to enhance customer engagement...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Advance warehouse operations by leading WMS support and optimization. Drive functional ownership, complex troubleshooting, and continuous improvement initiatives to enhance system reliability and oper...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$90K - $105K *

Help us enhance communication by providing expert AV/VTC support for high-profile events. You'll manage equipment, coordinate schedules, and ensure seamless operations across multiple conference rooms...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$112K - $168K *

Elevate your career by leading IT infrastructure projects in secure environments. Drive the planning, execution, and delivery of mission-critical services while managing teams and ensuring compliance...

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$112K - $168K *

Lead the design and management of IT infrastructure for secure government facilities. Oversee project execution, coordinate teams, and ensure compliance with cybersecurity standards while adapting to...

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$75K - $158K *

Grow your career with us as a 24/7 User Support expert, leveraging your Military or Intelligence experience to ensure seamless operation of critical Intelligence applications, and providing top-tier c...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Manage the audit and delivery of aircraft engine technical records. Ensure compliance and accuracy throughout the asset lifecycle while collaborating with various stakeholders to support engine acquis...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.