Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Customer Support Manager - Toronto
$80K - $95K *
Drive customer satisfaction by providing technical support and solutions for electric and hybrid vehicles. Collaborate with clients and internal teams to address issues efficiently and enhance perform...
1 month ago
$95K - $110K *
Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...
3 weeks ago
Systems Administrator, Lev 2 (AE2610060843)
$95K - $115K *
Join a team that's dedicated to advancing system administration excellence. Leverage your expertise in Linux, firewall management, and DevOps to lead a small team in a dynamic environment focused on r...
2 weeks ago
Systems Administrator, Lev 2 (AE2610060843)
$95K - $115K *
Optimize system performance and security by managing Linux environments, implementing CI/CD pipelines, and leading a small team in a dynamic, on-site role focused on advanced system administration and...
2 weeks ago
Audit Manager I (US) - Global Technology Infrastructure
$77K - $128K *
Execute comprehensive audits and provide subject matter expertise, managing moderately complex projects while ensuring compliance with established standards and enhancing operational efficiencies acro...
1 week ago
Audit Manager I (US) - Global Technology Infrastructure
$77K - $128K *
Unlock your potential by managing and executing audits across various functions. Collaborate with teams to ensure compliance and enhance operational efficiency while providing subject matter expertise...
1 week ago
Business Analyst, Business Systems
$80K - $95K *
Innovate with us as a Business Analyst focusing on CRM systems and AI. Collaborate with cross-functional teams to manage requirements, enhance features, and ensure quality delivery across distributed...
3 weeks ago
$158K - $225K *
Grow your career with an influential role in systems engineering and program management. Provide expert guidance throughout the acquisition lifecycle, engaging with diverse teams to ensure successful...
3 weeks ago
$80K - $95K *
Transform our supply chain by uniting demand and supply analytics with hands-on planning and automation. Drive performance, enhance reporting, and design digital workflows to ensure seamless execution...
2 weeks ago
$62K - $111K *
Accelerate progress at the forefront of test engineering by supporting the development and commissioning of test solutions, enhancing production efficiency, and driving continuous improvement in test...
5 days ago
$62K - $111K *
Drive the charge in developing and optimizing test solutions, ensuring quality and efficiency in production. Collaborate with teams to enhance processes and deliver comprehensive documentation and tra...
5 days ago
Analyst/Sr Analyst, Base Maintenance Planning
$80K - $95K *
Unlock potential by leading maintenance planning efforts to optimize aircraft downtime, labor, and costs. Collaborate with teams to analyze data, develop forecasts, and present findings to management...
Reposted 2 days ago
IT Application Analyst II, FinTech Account Receivables
$93K - $160K *
Drive operational excellence by enhancing applications in procure-to-pay, order-to-cash, and report-to-report processes. Collaborate globally to deliver high-quality solutions and support for Oracle E...
1 week ago
Sr Analyst, Service and Integration Functions
$119K - $163K *
Transform business integrations by supporting EDI/B2B operations, onboarding partners, and troubleshooting issues. Contribute to strategic migrations and enhance collaboration across teams to ensure s...
1 week ago
INFORMATION TECHNICAL ANALYST III
$76K - $85K *
Lead the charge in managing enterprise endpoints through Unified Endpoint Management, ensuring compliance and security across Windows and Apple devices. Collaborate with IT teams to optimize lifecycle...
1 week ago
$80K - $95K *
Empower product excellence by validating designs and testing integrated hardware and software systems. Collaborate in an R&D lab to enhance product quality and drive innovative solutions through rigor...
1 week ago
$85K - $141K *
Engineer robust Linux systems, manage virtual environments, and enhance security compliance. Collaborate with teams to integrate technologies and deliver technical presentations, ensuring optimal perf...
Today
$128K - $214K *
Join a team that's dedicated to enhancing enterprise infrastructure for national defense missions. As a Linux System Administrator, you'll manage systems, optimize operations, and support IT infrastru...
Yesterday
$80K - $135K *
Unlock potential by becoming the primary technical partner for customer sites, ensuring operational and technical success, and fostering deep relationships with engineering and operations teams while...
3 weeks ago
$95K - $115K *
Unlock your potential by collaborating with a dynamic team to enhance navigation warfare capabilities. Leverage your expertise to provide critical intelligence analysis, support decision-making, and e...
Today
Senior Manager - Site Tech Analyst
$110K - $130K *
Collaborate with diverse teams to deliver technology solutions, manage risks, and enhance operational support at the site level, ensuring alignment with strategic goals and continuous improvement in a...
Today
IT Configuration Management Specialist II
$80K - $95K *
Join us to maintain and enhance software and system configurations for the DHS CISA. This role ensures compliance, manages change control, and supports operational continuity through meticulous docume...
2 weeks ago
IT Configuration Management Specialist II
$80K - $95K *
Contribute to the IT configuration management process, ensuring compliance and service continuity. Administer the CMDB, conduct audits, and support software changes while collaborating with technical...
2 weeks ago
Submarine Payload Training Analyst
$69K - $158K *
Transform submarine payload training by leveraging extensive expertise in combat systems, ensuring quality training delivery, and providing technical analysis to enhance operational capabilities and s...
5 days ago
Submarine Payload Training Analyst
$69K - $158K *
Drive impactful training solutions for submarine payload systems, leveraging extensive expertise in Combat Control and payload operations. Collaborate with teams to enhance training quality and suppor...
5 days ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.