Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Drive customer satisfaction by providing technical support and solutions for electric and hybrid vehicles. Collaborate with clients and internal teams to address issues efficiently and enhance perform...

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $110K *

Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...

South Carolina, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Join a team that's dedicated to advancing system administration excellence. Leverage your expertise in Linux, firewall management, and DevOps to lead a small team in a dynamic environment focused on r...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Optimize system performance and security by managing Linux environments, implementing CI/CD pipelines, and leading a small team in a dynamic, on-site role focused on advanced system administration and...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$77K - $128K *

Execute comprehensive audits and provide subject matter expertise, managing moderately complex projects while ensuring compliance with established standards and enhancing operational efficiencies acro...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$77K - $128K *

Unlock your potential by managing and executing audits across various functions. Collaborate with teams to ensure compliance and enhance operational efficiency while providing subject matter expertise...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Innovate with us as a Business Analyst focusing on CRM systems and AI. Collaborate with cross-functional teams to manage requirements, enhance features, and ensure quality delivery across distributed...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$158K - $225K *

Grow your career with an influential role in systems engineering and program management. Provide expert guidance throughout the acquisition lifecycle, engaging with diverse teams to ensure successful...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Transform our supply chain by uniting demand and supply analytics with hands-on planning and automation. Drive performance, enhance reporting, and design digital workflows to ensure seamless execution...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$62K - $111K *

Accelerate progress at the forefront of test engineering by supporting the development and commissioning of test solutions, enhancing production efficiency, and driving continuous improvement in test...

5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$62K - $111K *

Drive the charge in developing and optimizing test solutions, ensuring quality and efficiency in production. Collaborate with teams to enhance processes and deliver comprehensive documentation and tra...

5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Unlock potential by leading maintenance planning efforts to optimize aircraft downtime, labor, and costs. Collaborate with teams to analyze data, develop forecasts, and present findings to management...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$93K - $160K *

Drive operational excellence by enhancing applications in procure-to-pay, order-to-cash, and report-to-report processes. Collaborate globally to deliver high-quality solutions and support for Oracle E...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$119K - $163K *

Transform business integrations by supporting EDI/B2B operations, onboarding partners, and troubleshooting issues. Contribute to strategic migrations and enhance collaboration across teams to ensure s...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$76K - $85K *

Lead the charge in managing enterprise endpoints through Unified Endpoint Management, ensuring compliance and security across Windows and Apple devices. Collaborate with IT teams to optimize lifecycle...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Empower product excellence by validating designs and testing integrated hardware and software systems. Collaborate in an R&D lab to enhance product quality and drive innovative solutions through rigor...

Calgary, ABIn-Person

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$85K - $141K *

Engineer robust Linux systems, manage virtual environments, and enhance security compliance. Collaborate with teams to integrate technologies and deliver technical presentations, ensuring optimal perf...

Today

  •   5 - 7 years exp.  •   Information Technology

$128K - $214K *

Join a team that's dedicated to enhancing enterprise infrastructure for national defense missions. As a Linux System Administrator, you'll manage systems, optimize operations, and support IT infrastru...

Yesterday

  •   15+ years exp.  •   Information Technology

$80K - $135K *

Unlock potential by becoming the primary technical partner for customer sites, ensuring operational and technical success, and fostering deep relationships with engineering and operations teams while...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock your potential by collaborating with a dynamic team to enhance navigation warfare capabilities. Leverage your expertise to provide critical intelligence analysis, support decision-making, and e...

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Collaborate with diverse teams to deliver technology solutions, manage risks, and enhance operational support at the site level, ensuring alignment with strategic goals and continuous improvement in a...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Join us to maintain and enhance software and system configurations for the DHS CISA. This role ensures compliance, manages change control, and supports operational continuity through meticulous docume...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Contribute to the IT configuration management process, ensuring compliance and service continuity. Administer the CMDB, conduct audits, and support software changes while collaborating with technical...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$69K - $158K *

Transform submarine payload training by leveraging extensive expertise in combat systems, ensuring quality training delivery, and providing technical analysis to enhance operational capabilities and s...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$69K - $158K *

Drive impactful training solutions for submarine payload systems, leveraging extensive expertise in Combat Control and payload operations. Collaborate with teams to enhance training quality and suppor...

5 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.