Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$120K - $160K *

Champion strategic initiatives by providing expert analysis and recommendations, drafting policy documents, and supporting leadership decision-making through effective communication and organization w...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $96K *

Join a team that provides essential IT support across regions, ensuring seamless operations and high-impact solutions. Engage with end-users to troubleshoot issues, lead projects, and enhance IT servi...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a team that's dedicated to ensuring the reliability and performance of cutting-edge GPU clusters. As part of our Compute Support team, you'll provide technical guidance, troubleshoot complex issu...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a dynamic team to deliver expert support for GPU compute infrastructures, ensuring reliability and performance in a Kubernetes environment. Shape processes and drive excellence in customer servic...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $100K *

Join the charge in supporting our enterprise IT environment by managing user identities, deploying applications, and troubleshooting complex issues across hybrid infrastructures. Leverage your experti...

Downers Grove, ILRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $100K *

Drive excellence by supporting our enterprise IT environment, managing user identities, and troubleshooting complex issues across hybrid systems. Collaborate with teams to ensure seamless application...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Take ownership of advanced technical support for enterprise infrastructure, ensuring seamless operation and security. Collaborate on troubleshooting, maintenance, and upgrades across server, cloud, an...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$64K - $103K *

Help us lead the charge in providing exceptional IT support and troubleshooting for computer systems and networks. You'll manage incidents, assist users, and ensure smooth operations while fostering a...

Today

  •   5 - 7 years exp.  •   Transportation

$73K - $113K *

Explore a dynamic role in technical support, bridging customer needs with engineering solutions. Collaborate globally to resolve issues, enhance user experience, and drive continuous improvement in so...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$77K - $89K *

Transform educational IT support by providing expert assistance in computer systems administration and troubleshooting. Collaborate with a dynamic team to enhance user experience and ensure seamless o...

Whitehorse, YTIn-Person

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$74K - $148K *

Join a team that's dedicated to ensuring seamless hardware installation and troubleshooting. Leverage your expertise to monitor systems, analyze incidents, and provide technical support while fosterin...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Oversee frontline IT support to enhance employee experience and service quality. Manage high-volume queries while ensuring effective issue resolution and operational discipline. Collaborate closely wi...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Champion client success by analyzing business needs, defining requirements, and managing product backlogs. Collaborate with teams to design solutions and ensure alignment with customer expectations th...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Empower critical business applications by managing and supporting cloud technologies. Collaborate with teams to troubleshoot issues, automate tasks, and enhance operational efficiency in a dynamic IT...

Toronto, ONIn-Person

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Support our anti-money laundering platform by resolving technical issues, managing databases, and collaborating with stakeholders. Leverage your SQL and cloud computing skills to enhance operations an...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Drive the engineering and administration of endpoint management solutions, focusing on SCCM and Windows environments. Collaborate with teams to enhance software deployment, patch management, and secur...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Lead the charge in enhancing customer satisfaction through effective technical support. Engage in incident management, troubleshoot banking systems, and collaborate with cross-functional teams to opti...

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$116K - $130K *

Make your mark at a pivotal role providing technical support for a COTS software solution, ensuring seamless operations and a positive user experience for federal customers through effective troublesh...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $115K *

Advance your career by providing essential IT support for manufacturing operations, ensuring seamless functionality of hardware, software, and network systems while collaborating with corporate IT to...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$53K - $108K *

Unlock operational excellence by overseeing Cellular Services and Clean Tech programs. Manage vendor relationships, ensure compliance with SLAs, and drive process improvements to enhance service quali...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Elevate your career by managing application security vulnerabilities. Collaborate with development teams to integrate security into the SDLC, leverage SAST tools, and stay ahead of emerging threats in...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $95K *

Drive exceptional client support by managing complex technical issues and escalations. Collaborate with engineering teams to enhance service delivery, mentor junior staff, and leverage AI tools for ef...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $100K *

Support and enhance our IT infrastructure by managing networks, providing user assistance, and ensuring system security. Collaborate with corporate IT to maintain high standards and optimize performan...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$97K - $103K *

Transform the support experience by providing first-level technical assistance for software, hardware, and network issues, ensuring seamless operations for internal members and enhancing overall servi...

Aurora, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Unlock potential by providing technical support for digital asset platforms, ensuring smooth operations and incident management. Collaborate with teams to enhance workflows and maintain system integri...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.