Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$140K - $160K *

Lead cross-functional teams to drive technology initiatives, ensuring operational stability and project delivery. Collaborate with stakeholders to align technology solutions with business goals while...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$91K - $116K *

Unlock potential by supporting and optimizing enterprise banking systems, enhancing application functionality, and mentoring staff to deliver exceptional user experiences across the organization...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$89K - $131K *

Champion the optimization and support of Epic applications across clinical and revenue cycle teams, enhancing workflows and user experience through collaboration and technical expertise in healthcare...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$99K *

Engage in maintaining critical infrastructure for data centers, ensuring safety and reliability through inspections, maintenance, and troubleshooting. Collaborate with teams to uphold operational exce...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$74K - $124K *

Lead the charge in advanced macOS support, managing complex incidents and serving as a key liaison between frontline teams and engineering. Drive operational excellence and mentor junior technicians i...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Lead advanced technical support initiatives, coordinate desktop projects, and mentor IT staff to enhance enterprise user environments. Drive system deployments and ensure compliance with security stan...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$99K - $166K *

Deliver comprehensive audits across global technology domains, focusing on AI, mobile systems, and cybersecurity. Engage with leadership to ensure effective risk management and internal controls while...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$97K - $165K *

Drive the transformation of digital communications by translating business needs into actionable requirements. Collaborate across teams to enhance customer engagement, focusing on SMS and ensuring com...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Shape the future of IT operations by building a robust ITSM practice. Collaborate across teams to design workflows, governance, and automation that enhance service delivery and operational efficiency...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Support the defense of USAF infrastructure by analyzing cyber threats, developing risk mitigation strategies, and ensuring mission success through effective information security practices and collabor...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$87K - $149K *

Lead the transformation of digital communications by translating business needs into actionable requirements. Collaborate across teams to enhance customer engagement, focusing on SMS and ensuring comp...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$87K - $149K *

Join a team that's dedicated to enhancing digital communication capabilities. As a Senior IT Business Analyst, you'll bridge business needs and technical solutions, ensuring effective delivery of SMS...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Transform healthcare operations by supporting Epic Resolute Professional Billing Claims. Engage with teams to analyze workflows, troubleshoot issues, and enhance application functionality, ensuring op...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Elevate your career by supporting and enhancing the Epic Resolute Professional Billing Claims module. Collaborate with teams to analyze workflows, troubleshoot issues, and ensure optimal application p...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Partner with us to enhance patient scheduling and access through Epic Cadence. Collaborate with clinical and operational teams to optimize workflows, manage provider templates, and improve overall pat...

Green Bay, WIRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leveraging your expertise in Linux systems and cloud environments. Collaborate with teams to ensure high availability and security of enterprise IT infrastructure while driving aut...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$72K - $93K *

Elevate your career by providing essential technical support for cutting-edge manufacturing control systems while working collaboratively to enhance operational efficiency and system reliability in a...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Media

$63K - $126K *

Build innovative population health initiatives to enhance quality care and improve member experiences. Leverage expertise in health analytics and accreditation to drive measurable outcomes and operati...

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Join a team that's driving innovation in server room network engineering. You'll lead projects in standardization and enhancement while providing consultancy and insights to improve network integrity...

Montreal, QCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$81K - $115K *

Grow your career with a dynamic team as you execute IT audits, assess risks, and enhance control environments. Collaborate with stakeholders to deliver high-quality outcomes and develop expertise in t...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Partner with us to conduct critical analyses and assessments, supporting advanced technology development and integration for defense systems, while ensuring mission effectiveness and capability enhanc...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$86K - $198K *

Drive innovative solutions by leveraging your technical expertise and systems engineering skills to support mission-critical projects for defense applications, ensuring optimal performance in challeng...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$200K - $258K *

Drive innovative mechanical solutions for PC notebooks by establishing requirements, collaborating with teams, and leading design efforts to ensure quality, reliability, and cost-effectiveness in prod...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock potential by designing and maintaining high-performance workstation environments, ensuring optimal user productivity through advanced endpoint management, automation, and collaboration with cro...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.