Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Biomedical Technician / Equipment Support Specialist - Information Systems
$75K - $90K *
Manage the reliability and safety of networked medical equipment, ensuring optimal functionality through maintenance, inspections, and cybersecurity protocols. Collaborate with IT teams to enhance pat...
2 weeks ago
Biomedical Technician / Equipment Support Specialist - Information Systems
$75K - $90K *
Contribute to the safety and functionality of networked medical equipment by performing maintenance, inspections, and cybersecurity measures. Collaborate with healthcare teams to enhance patient care...
2 weeks ago
Biomedical Technician / Equipment Support Specialist - Information Systems
$75K - $90K *
Join our dynamic healthcare team as a Biomedical Equipment Technician, ensuring the reliability and safety of networked medical devices through maintenance, inspections, and cybersecurity measures, wh...
3 weeks ago
Biomedical Technician / Equipment Support Specialist - Information Systems
$75K - $90K *
Transform healthcare by ensuring the reliability and safety of networked medical equipment. Collaborate with IT and clinical teams to maintain high standards of patient care through effective preventi...
3 weeks ago
Applications Analyst Team Lead- 100 % Remote
$100K - $120K *
Engage with us to lead application support for healthcare systems, leveraging your Epic expertise. Drive operational excellence and guide a dedicated team through the application lifecycle, ensuring o...
1 week ago
IT Security Governance Analyst
$95K - $115K *
Tackle complex security governance challenges by conducting risk assessments, managing compliance, and collaborating with stakeholders to enhance data protection and privacy initiatives across various...
2 days ago
Senior Financial Analyst - Payroll Accounting
$86K - $136K *
Lead the Total Rewards operational strategy, driving innovation and efficiency while collaborating with stakeholders to enhance customer experiences and deliver insightful analytics for strategic deci...
Reposted 2 days ago
Target Analyst Reporter, Level 2
$88K - $105K *
Analyze and collaborate to produce accurate intelligence reports that support mission requirements, integrating diverse data sources to enhance decision-making and situational awareness for customers...
4 weeks ago
$106K - $203K *
Elevate your career by transforming complex data into actionable insights. Collaborate with cross-functional teams to drive business impact through rigorous analysis, visualization, and the developmen...
Today
$106K - $203K *
Analyze complex business questions to deliver actionable insights, leveraging strong quantitative skills and collaboration with cross-functional teams. Drive impactful decisions through rigorous data...
Today
Senior Analyst, Account Administration and Billing - MCM Operations
$80K - $95K *
Collaborate with cross-functional teams to drive project success, ensuring alignment with strategic goals and delivering high-quality results on time and within budget. Foster innovation and efficienc...
3 weeks ago
Senior Analyst, Account Administration and Billing - MCM Operations
$80K - $95K *
Explore innovative solutions and drive impactful projects across diverse teams, enhancing operational efficiency and fostering collaboration to achieve strategic goals and deliver exceptional results...
3 weeks ago
Audit Manager I, Global Technology (ATH 1175)
$81K - $115K *
Lead the charge in executing comprehensive audits within Technology Infrastructure, ensuring adherence to standards while managing complex projects. Collaborate with stakeholders to assess risks, enha...
1 week ago
Senior Manager, Technical Analysis (Capital Markets Technology)
$110K - $130K *
Advance your career as you bridge business needs and technical solutions, driving high-quality project delivery within a dynamic team that ensures scalability and excellence in capital markets technol...
Reposted 2 weeks ago
$88K - $105K *
Lead the charge in enterprise patch management and vulnerability remediation, ensuring security and compliance across all managed systems. Collaborate with IT teams to enhance operational integrity an...
2 days ago
SE4 (Linux System Admin) - 8363
$165K - $196K *
Drive innovative solutions by managing Linux systems and automating infrastructure. Support critical malware analysis programs with exceptional performance across enterprise systems, ensuring secure a...
Reposted 2 weeks ago
$80K - $95K *
Unlock potential by driving UX/UI design for a leading public infrastructure platform. Collaborate with cross-functional teams to enhance user experience and contribute to a scalable design system, en...
2 weeks ago
$95K - $115K *
Join a team that's dedicated to developing high-performance embedded software solutions. Collaborate with multidisciplinary teams to design, test, and optimize RF sensor products while mentoring junio...
Yesterday
$72K - $87K *
Empower your career by providing essential IT support, managing devices, and enhancing user experience in a dynamic educational environment. Collaborate with faculty and students to ensure seamless te...
4 days ago
$72K - $87K *
Support our community by providing hands-on IT assistance, managing devices, and troubleshooting technology issues. Collaborate with faculty and students to enhance their experience with emerging tool...
4 days ago
Client Operations Support Engineer
$85K - $134K *
Join us to enhance endpoint management and security across diverse devices. Collaborate with teams to streamline device provisioning, automate processes, and ensure compliance, all while delivering ex...
2 weeks ago
Lead Data Center Support Services Technician
$66K - $132K *
Champion complex data center operations, ensuring reliability and performance. Lead cross-functional teams in incident resolution, risk assessment, and continuous improvement while mentoring staff and...
1 week ago
$110K - $130K *
Lead the charge in building Snowflake data marts and developing Qlik Sense applications to enhance reporting and analytics capabilities, ensuring data integrity and performance optimization across sys...
2 weeks ago
Technical/Functional Expert (HPC) (TTO3)
$110K - $130K *
Transform high-performance computing support by providing expert Tier 4 assistance, troubleshooting complex systems, and optimizing file systems and distributed computing tools to enhance operational...
2 weeks ago
Technical/Functional Expert (HPC) (TTO3)
$120K - $145K *
Elevate your career by providing Tier 4 HPC support, focusing on advanced troubleshooting, configuration, and optimization of high-performance computing systems and file systems in a dynamic IT enviro...
2 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.