Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$108K - $130K *

Drive the deployment and enhancement of business applications, leading technical strategies for Salesforce platforms. Collaborate with teams to define roadmaps, evaluate capabilities, and implement AI...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $180K *

Analyze and support sensor data fusion for operational requirements, providing training and expertise in geospatial intelligence. Collaborate with the Intelligence Community to enhance mission readine...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $145K *

Join a team that's at the forefront of analyzing emerging technologies and their military applications, producing critical assessments that shape national security strategies and defense infrastructur...

2 days ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $145K *

Lead the charge in enhancing software development with AI tools. Drive hands-on evaluations, build consensus, and shape adoption across teams while managing the AI Labs initiative for optimal producti...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $105K *

Provide on-site technical support to dealership technicians, troubleshooting complex automotive issues. Document findings and corrective actions while collaborating with engineering teams to enhance p...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$114K - $190K *

Elevate your career by supporting key development efforts in a dynamic environment. Collaborate with stakeholders to build scalable, high-quality solutions while ensuring system reliability and securi...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $190K *

Champion the development of scalable, high-quality solutions while ensuring system reliability and security in a virtualized environment. Collaborate with stakeholders to address complex technical cha...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $175K *

Lead the management and maintenance of critical IT infrastructure, ensuring optimal performance and reliability for defense and intelligence missions. Oversee operations, troubleshoot issues, and enha...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to enhancing client satisfaction through effective production support and operational excellence. You'll analyze issues, manage escalations, and collaborate with partners...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $112K *

Transform Shared Services by analyzing and enhancing HRIS/ERP systems, focusing on Payroll, Time & Attendance, and Accounts Payable. Collaborate with stakeholders to drive process improvements and ens...

Sparwood, BCIn-Person

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Pioneer customer solutions by leveraging your technical expertise to resolve complex issues swiftly, build strong relationships, and drive continuous improvement in post-sales support, ensuring custom...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Engage with clients as a technical expert, driving timely resolutions for complex data storage issues while fostering relationships and ensuring full adoption of solutions in a dynamic customer suppor...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Pioneer technical excellence by transforming customer support through hands-on solutions, addressing escalations, and collaborating seamlessly with cross-functional teams to optimize post-sales experi...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $110K *

Transform your career by joining a dynamic IT project management team, bridging business needs with technology solutions. Collaborate with diverse stakeholders to enhance operational efficiency and cl...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $110K *

Shape your career by bridging business needs and technology solutions. Collaborate with stakeholders to enhance operational efficiency, improve client service, and drive successful project outcomes th...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $110K *

Drive business transformation by bridging stakeholders and technology teams, ensuring effective solutions that enhance operational efficiency, client service, and risk management through comprehensive...

Ottawa, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $110K *

Transform business needs into effective technology solutions by partnering with stakeholders and IT teams. Drive process improvements, manage requirements, and ensure successful project outcomes throu...

Tsuut'ina, ABIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $110K *

Unlock potential by bridging business needs with technology solutions, enhancing operational efficiency and client service through effective analysis, process improvement, and stakeholder engagement i...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $110K *

Drive operational excellence by bridging business needs and technology solutions. Collaborate with stakeholders to enhance efficiency, improve service delivery, and implement effective technology solu...

Quebec, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $110K *

Lead the charge in bridging business needs and technology solutions, enhancing operational efficiency and client service through effective analysis, process improvement, and stakeholder engagement in...

Surrey, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $110K *

Unlock potential by bridging business needs and technology solutions, enhancing operational efficiency and client service through effective analysis, process improvement, and stakeholder engagement in...

Calgary, ABIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$87K - $114K *

Join a team that's dedicated to solving complex cloud and infrastructure issues. Leverage your extensive technical expertise to support North American clients while collaborating in a dynamic, fast-pa...

Ottawa, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$87K - $114K *

Empower clients by diagnosing and resolving complex cloud and infrastructure issues. Collaborate within a dynamic team to maintain cutting-edge Ericsson Cloud products and enhance operational efficien...

Montreal, QCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$130K - $170K *

Join a team that's shaping the future of enterprise technology research. You'll analyze market trends, produce insights, and support strategic decisions in software, cloud, cybersecurity, and AI, driv...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock potential by leading level 2 technical support for AI companies, diagnosing complex GPU and Kubernetes issues, and building robust support processes to enhance customer experience and resolutio...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.