Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Program Analyst I (Business/Data Analyst)
$85K - $100K *
Support our mission by providing analytical insights and advisory services to evaluate and enhance program effectiveness, ensuring projects meet their objectives and drive economic competitiveness acr...
Reposted 2 weeks ago
$90K - $150K *
Empower data-driven decisions by enhancing automation algorithms and analyzing large datasets. Collaborate with engineers and data scientists to optimize IP Geolocation technology, ensuring accurate i...
2 weeks ago
$90K - $150K *
Empower data-driven decisions by enhancing automation algorithms and analyzing large datasets. Collaborate with engineers and data scientists to improve IP Geolocation technology, delivering impactful...
2 weeks ago
$90K - $150K *
Join a dynamic Data Analytics Team to enhance IP Geolocation technology. Collaborate with engineers and data scientists to improve automation algorithms and leverage big data for accurate insights, im...
2 weeks ago
$90K - $150K *
Unlock potential by driving data insights and automation improvements. Collaborate with engineers and data scientists to enhance IP Geolocation technology, leveraging big data for accurate customer so...
2 weeks ago
ITSM Management Analyst (Journeyman)
$80K - $95K *
Join a team that's dedicated to enhancing IT service management processes. Collaborate with stakeholders to document, analyze, and improve service delivery, ensuring effective operations and continual...
Yesterday
$110K - $130K *
Drive the development and testing of Desktop OS Images, ensuring optimal performance and security. Collaborate with cross-functional teams to enhance Windows environments and streamline deployment pro...
2 weeks ago
$81K - $122K *
Grow your career with a dynamic finance team, driving financial analysis and strategic insights to support decision-making in a complex healthcare environment. Collaborate with stakeholders to enhance...
Yesterday
Global Software Support Engineer III - (E3)
$108K - $148K *
Drive customer satisfaction by managing software issues, collaborating with engineering, and enhancing product quality through effective training and validation processes. Engage with clients to analy...
Yesterday
$65K - $110K *
Reimagine the future of data analytics by collaborating across teams, leveraging insights, and driving decisions that align with strategic leadership goals to enhance performance and deliver results e...
Reposted 3 days ago
Senior Specialist, Infrastructure Services Analyst
$110K - $130K *
Join a team that's driving innovation in technology governance and risk management. You'll enhance control effectiveness, lead strategic initiatives, and collaborate across functions to ensure complia...
1 week ago
Senior Specialist, Infrastructure Services Analyst
$95K - $115K *
Elevate governance and risk management by driving cross-functional initiatives, enhancing control effectiveness, and advancing strategic modernization through automation and AI in a dynamic technology...
1 week ago
Senior Manager, Business Technology Analyst (Solution Engineer)
$110K - $130K *
Join us to drive strategic technology initiatives in Foreign Exchange, acting as a key liaison across Trading, Sales, and Operations. Lead complex transformation projects, optimize processes, and mode...
2 days ago
Systems Analyst (Endpoint Engineering)
$80K - $95K *
Unlock potential by analyzing and enhancing clinical/business systems. Collaborate with users to translate needs into specifications, evaluate solutions, and support system implementations in a dynami...
2 weeks ago
$76K - $98K *
Unlock your potential as a senior technician, leading complex installations and repairs on automated systems while mentoring junior staff. Engage with high-volume clients, ensuring top-tier performanc...
3 weeks ago
$120K - $145K *
Engage as a trusted technical expert, empowering diverse clients to maximize their data. Lead evaluations, mentor junior engineers, and influence product direction while collaborating across teams in...
Reposted 3 weeks ago
Systems Administrator / Helpdesk Support
$112K - $179K *
Join a team that's dedicated to delivering top-notch technical support and system administration for critical infrastructure, ensuring seamless operations and exceptional user experiences in a securit...
Reposted 4 weeks ago
$92K - $110K *
Contribute to advancing enterprise Identity, Credential, and Access Management capabilities by providing systems analysis, requirements traceability, and technical documentation support across multipl...
Yesterday
Service Delivery Center, Analyst Test and Quality Engineer
$67K - $136K *
Elevate your career by joining a dynamic team focused on delivering high-quality technology solutions. Collaborate with experienced professionals to ensure software quality through testing and automat...
1 week ago
$90K - $110K *
Transform user support as the first point of contact for a federal platform. Provide Tier 1 and Tier 2 assistance, diagnose issues, and collaborate with engineering to enhance user experience across l...
1 week ago
Field Product Support Engineer
$95K - $122K *
Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...
Yesterday
$130K - $155K *
Join a dynamic team to develop cutting-edge software solutions for high-performance computing in aeronautics. Collaborate with experts, mentor junior staff, and enhance data visualization and analysis...
1 week ago
Application Support Analyst, AOS Application Services (HYBRID)
$73K - $125K *
Join a team that drives application support excellence by triaging incidents, managing user access, and enhancing operational efficiency across enterprise applications. Collaborate with stakeholders t...
2 weeks ago
All-Source Intelligence Analyst, Mid
$77K - $176K *
Join a dynamic team as you analyze military capabilities and support U.S. nuclear enterprise initiatives. Contribute to strategic intelligence efforts, produce high-quality reports, and mentor fellow...
6 days ago
IT Network & Systems Admin (Onsite - Dallas)
$79K - $89K *
Join a dynamic team as a Network Administrator, providing essential IT support both onsite and remotely. You'll troubleshoot a variety of technical issues, ensuring high standards of service and clien...
2 days ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.