Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$85K - $100K *

Support our mission by providing analytical insights and advisory services to evaluate and enhance program effectiveness, ensuring projects meet their objectives and drive economic competitiveness acr...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $150K *

Empower data-driven decisions by enhancing automation algorithms and analyzing large datasets. Collaborate with engineers and data scientists to optimize IP Geolocation technology, ensuring accurate i...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $150K *

Empower data-driven decisions by enhancing automation algorithms and analyzing large datasets. Collaborate with engineers and data scientists to improve IP Geolocation technology, delivering impactful...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $150K *

Join a dynamic Data Analytics Team to enhance IP Geolocation technology. Collaborate with engineers and data scientists to improve automation algorithms and leverage big data for accurate insights, im...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $150K *

Unlock potential by driving data insights and automation improvements. Collaborate with engineers and data scientists to enhance IP Geolocation technology, leveraging big data for accurate customer so...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Join a team that's dedicated to enhancing IT service management processes. Collaborate with stakeholders to document, analyze, and improve service delivery, ensuring effective operations and continual...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive the development and testing of Desktop OS Images, ensuring optimal performance and security. Collaborate with cross-functional teams to enhance Windows environments and streamline deployment pro...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$81K - $122K *

Grow your career with a dynamic finance team, driving financial analysis and strategic insights to support decision-making in a complex healthcare environment. Collaborate with stakeholders to enhance...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$108K - $148K *

Drive customer satisfaction by managing software issues, collaborating with engineering, and enhancing product quality through effective training and validation processes. Engage with clients to analy...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$65K - $110K *

Reimagine the future of data analytics by collaborating across teams, leveraging insights, and driving decisions that align with strategic leadership goals to enhance performance and deliver results e...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's driving innovation in technology governance and risk management. You'll enhance control effectiveness, lead strategic initiatives, and collaborate across functions to ensure complia...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Elevate governance and risk management by driving cross-functional initiatives, enhancing control effectiveness, and advancing strategic modernization through automation and AI in a dynamic technology...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join us to drive strategic technology initiatives in Foreign Exchange, acting as a key liaison across Trading, Sales, and Operations. Lead complex transformation projects, optimize processes, and mode...

Toronto, ONIn-Person

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Unlock potential by analyzing and enhancing clinical/business systems. Collaborate with users to translate needs into specifications, evaluate solutions, and support system implementations in a dynami...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$76K - $98K *

Unlock your potential as a senior technician, leading complex installations and repairs on automated systems while mentoring junior staff. Engage with high-volume clients, ensuring top-tier performanc...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Engage as a trusted technical expert, empowering diverse clients to maximize their data. Lead evaluations, mentor junior engineers, and influence product direction while collaborating across teams in...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$112K - $179K *

Join a team that's dedicated to delivering top-notch technical support and system administration for critical infrastructure, ensuring seamless operations and exceptional user experiences in a securit...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$92K - $110K *

Contribute to advancing enterprise Identity, Credential, and Access Management capabilities by providing systems analysis, requirements traceability, and technical documentation support across multipl...

Washington, DCRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$67K - $136K *

Elevate your career by joining a dynamic team focused on delivering high-quality technology solutions. Collaborate with experienced professionals to ensure software quality through testing and automat...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Transform user support as the first point of contact for a federal platform. Provide Tier 1 and Tier 2 assistance, diagnose issues, and collaborate with engineering to enhance user experience across l...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$95K - $122K *

Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...

California, USRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Join a dynamic team to develop cutting-edge software solutions for high-performance computing in aeronautics. Collaborate with experts, mentor junior staff, and enhance data visualization and analysis...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$73K - $125K *

Join a team that drives application support excellence by triaging incidents, managing user access, and enhancing operational efficiency across enterprise applications. Collaborate with stakeholders t...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$77K - $176K *

Join a dynamic team as you analyze military capabilities and support U.S. nuclear enterprise initiatives. Contribute to strategic intelligence efforts, produce high-quality reports, and mentor fellow...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$79K - $89K *

Join a dynamic team as a Network Administrator, providing essential IT support both onsite and remotely. You'll troubleshoot a variety of technical issues, ensuring high standards of service and clien...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.