Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Quality Assurance Support Specialist
$80K - $90K *
Engage in quality assurance support for the Alteration Installation Manager's program, ensuring compliance with NAVSEA standards. Collaborate on documentation and assist in project closeouts to enhanc...
Yesterday
Technical Analyst, ServiceNow CMDB / ITSM
$80K - $95K *
Join our team to support ITSM processes and enhance service delivery. Drive process maturity and optimize solutions while ensuring operational stability and customer satisfaction across the service li...
Yesterday
Technical Analyst, ServiceNow CMDB / ITSM
$80K - $95K *
Collaborate to enhance ITSM processes and governance, ensuring reliable service delivery and operational stability. Drive process maturity through data insights and automation, while supporting end us...
Yesterday
$100K - $120K *
Transform customer support with your expertise in troubleshooting and technical resolution. Elevate client satisfaction while collaborating globally to deliver outstanding service on GPU/AI infrastruc...
3 weeks ago
$88K - $105K *
Join a team that's implementing and supporting technology solutions for inmate banking and trust fund management, focusing on project management, client interaction, and system modernization across mu...
1 week ago
$80K - $95K *
Manage and optimize IT infrastructure by administering servers, cloud services, and virtualization tools. Collaborate with teams to deliver effective solutions while ensuring system reliability and pe...
Yesterday
$93K - $138K *
Oversee and enhance IT services for end-users, managing technologies and processes to ensure security and efficiency. Serve as a technical resource, driving improvements and supporting hardware/softwa...
1 week ago
Research & Data Analyst, OSP - 27268
$100K - $105K *
Shape the future of education by conducting impactful research and data analysis to enhance student outcomes and inform policy decisions within a collaborative team environment...
Today
$89K - $194K *
Elevate your career by leading a dynamic Agile team to design and build modern web applications. Leverage your technical expertise to mentor junior developers and drive innovation in cloud environment...
3 days ago
$80K - $95K *
Shape the future of our IT infrastructure by owning end-to-end systems management, ensuring security, and enhancing user experience. Be the go-to expert for device management, onboarding, and support...
3 weeks ago
Desktop Engineer - SCCM & Endpoint Systems
$97K - $161K *
Lead the charge in enhancing endpoint management by leveraging your expertise in Microsoft Configuration Manager and Windows systems. Collaborate with teams to support ATM/TCR imaging initiatives, dri...
Yesterday
$80K - $95K *
Lead technical support for complex enterprise server systems. Take ownership of troubleshooting, customer satisfaction, and service improvement initiatives. Collaborate across teams and mentor others...
3 weeks ago
Application Support Specialist
$85K - $105K *
Unlock your potential as you drive operational excellence by supporting key enterprise applications. Collaborate with stakeholders to troubleshoot issues, enhance user experiences, and ensure applicat...
Reposted 6 days ago
$73K - $91K *
Drive exceptional technical support for attorneys and staff, ensuring seamless technology use. Collaborate on hardware, software, and AV systems while promoting best practices and delivering outstandi...
3 days ago
$80K - $95K *
Oversee the design and maintenance of core infrastructure systems, ensuring stability, security, and scalability. Deliver advanced troubleshooting, manage projects efficiently, and enhance operational...
3 weeks ago
$68K - $127K *
Pioneer innovative technology solutions by partnering with teams to enhance operational efficiency and minimize risks. Utilize strong technical insights for reliable recommendations to ensure seamless...
4 weeks ago
$80K - $95K *
Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...
2 days ago
$95K - $110K *
Drive the evolution of IT support by enhancing employee technology experiences, managing vendor relationships, and implementing scalable solutions that ensure seamless operations and security across t...
4 days ago
$90K - $95K *
Oversee the management and optimization of IT infrastructure, ensuring high performance and reliability. Collaborate with cross-functional teams to support research platforms and enhance system securi...
2 weeks ago
$63K - $129K *
Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...
Reposted 1 week ago
$110K - $130K *
Transform technology infrastructure by leading engineering, administration, and optimization efforts across systems, networks, and cloud operations. Drive cross-functional projects while ensuring robu...
3 days ago
Business Analyst - Functional (Junior)
$79K - $156K *
Unlock potential by analyzing business processes and translating requirements into technical specifications. Collaborate with cross-functional teams to enhance systems and drive quality improvements i...
3 days ago
Business Analyst - Functional (Junior)
$79K - $156K *
Help us drive efficiency by analyzing business processes and translating requirements into actionable technical specifications. Collaborate with cross-functional teams to enhance systems and support c...
3 days ago
$80K - $95K *
Transform the security landscape for SMBs by leading critical investigations and incident responses. Leverage advanced cybersecurity tools to protect clients from threats, enhance processes, and ensur...
3 weeks ago
$125K - $130K *
Transform healthcare integration by leveraging your expertise in HL7. Collaborate with diverse teams to design and support systems that enhance efficiency and drive innovation, while managing complex...
Reposted 5 days ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.