Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $90K *

Engage in quality assurance support for the Alteration Installation Manager's program, ensuring compliance with NAVSEA standards. Collaborate on documentation and assist in project closeouts to enhanc...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join our team to support ITSM processes and enhance service delivery. Drive process maturity and optimize solutions while ensuring operational stability and customer satisfaction across the service li...

Chicago, ILRemote

Yesterday

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Collaborate to enhance ITSM processes and governance, ensuring reliable service delivery and operational stability. Drive process maturity through data insights and automation, while supporting end us...

Yesterday

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$100K - $120K *

Transform customer support with your expertise in troubleshooting and technical resolution. Elevate client satisfaction while collaborating globally to deliver outstanding service on GPU/AI infrastruc...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Join a team that's implementing and supporting technology solutions for inmate banking and trust fund management, focusing on project management, client interaction, and system modernization across mu...

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $95K *

Manage and optimize IT infrastructure by administering servers, cloud services, and virtualization tools. Collaborate with teams to deliver effective solutions while ensuring system reliability and pe...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$93K - $138K *

Oversee and enhance IT services for end-users, managing technologies and processes to ensure security and efficiency. Serve as a technical resource, driving improvements and supporting hardware/softwa...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $105K *

Shape the future of education by conducting impactful research and data analysis to enhance student outcomes and inform policy decisions within a collaborative team environment...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$89K - $194K *

Elevate your career by leading a dynamic Agile team to design and build modern web applications. Leverage your technical expertise to mentor junior developers and drive innovation in cloud environment...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Shape the future of our IT infrastructure by owning end-to-end systems management, ensuring security, and enhancing user experience. Be the go-to expert for device management, onboarding, and support...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$97K - $161K *

Lead the charge in enhancing endpoint management by leveraging your expertise in Microsoft Configuration Manager and Windows systems. Collaborate with teams to support ATM/TCR imaging initiatives, dri...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Lead technical support for complex enterprise server systems. Take ownership of troubleshooting, customer satisfaction, and service improvement initiatives. Collaborate across teams and mentor others...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$85K - $105K *

Unlock your potential as you drive operational excellence by supporting key enterprise applications. Collaborate with stakeholders to troubleshoot issues, enhance user experiences, and ensure applicat...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$73K - $91K *

Drive exceptional technical support for attorneys and staff, ensuring seamless technology use. Collaborate on hardware, software, and AV systems while promoting best practices and delivering outstandi...

3 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$80K - $95K *

Oversee the design and maintenance of core infrastructure systems, ensuring stability, security, and scalability. Deliver advanced troubleshooting, manage projects efficiently, and enhance operational...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$68K - $127K *

Pioneer innovative technology solutions by partnering with teams to enhance operational efficiency and minimize risks. Utilize strong technical insights for reliable recommendations to ensure seamless...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $110K *

Drive the evolution of IT support by enhancing employee technology experiences, managing vendor relationships, and implementing scalable solutions that ensure seamless operations and security across t...

4 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$90K - $95K *

Oversee the management and optimization of IT infrastructure, ensuring high performance and reliability. Collaborate with cross-functional teams to support research platforms and enhance system securi...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$63K - $129K *

Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform technology infrastructure by leading engineering, administration, and optimization efforts across systems, networks, and cloud operations. Drive cross-functional projects while ensuring robu...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $156K *

Unlock potential by analyzing business processes and translating requirements into technical specifications. Collaborate with cross-functional teams to enhance systems and drive quality improvements i...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $156K *

Help us drive efficiency by analyzing business processes and translating requirements into actionable technical specifications. Collaborate with cross-functional teams to enhance systems and support c...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Transform the security landscape for SMBs by leading critical investigations and incident responses. Leverage advanced cybersecurity tools to protect clients from threats, enhance processes, and ensur...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $130K *

Transform healthcare integration by leveraging your expertise in HL7. Collaborate with diverse teams to design and support systems that enhance efficiency and drive innovation, while managing complex...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.