Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$116K - $155K *

Optimize energy performance by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to implement energy conservation measures, ensuring excellence in execution and cl...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$105K - $140K *

Unlock potential by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring e...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $171K *

Shape the future of energy management by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measure...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $171K *

Champion energy efficiency by leading complex EaaS projects, optimizing HVAC systems, and mentoring teams. Drive technical excellence in multi-building environments, ensuring successful implementation...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $171K *

Unlock your potential as a Technical Services Engineer, driving energy conservation in complex projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensur...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$63K - $117K *

Support global SATCOM operations by planning, managing, and analyzing commercial satellite communications systems to enhance effectiveness and flexibility for users worldwide. Collaborate with militar...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Support and enhance enterprise IT systems by providing advanced technical assistance, ensuring security, and maintaining operational continuity across network infrastructure and Microsoft environments...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $140K *

Partner with us to enhance technical support for customers utilizing sustainable GPU computing. You'll drive innovation across AI/ML, simulations, and biology, ensuring seamless operations while colla...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $140K *

Transform customer experiences by delivering exceptional technical support, troubleshooting cloud technologies, and collaborating across teams to optimize solutions, all while contributing to sustaina...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$81K - $115K *

Join a dynamic team to lead business systems analysis and application management for Retirement and Benefits within Workday HCM. Collaborate with stakeholders to translate business needs into actionab...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $130K *

Champion the architecture and cloud delivery standards, guiding client executives through complex digital transformations while leading cross-functional teams to drive innovative solutions and enhance...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $130K *

Lead the architecture and integration standards for complex digital transformations, advising executives on cloud delivery and technical strategy while driving cross-functional collaboration and mento...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $130K *

Join a team that's redefining digital transformation by leading architecture and cloud delivery standards. Collaborate with executives and cross-functional teams to drive innovative solutions and ment...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Empower enterprise customers through expert support, incident management, and strategic collaboration, ensuring system stability and compliance while driving operational excellence and continuous impr...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $118K *

Contribute to strategic investment analysis and capital allocation decisions. Collaborate with cross-functional teams to evaluate opportunities, develop financial models, and support senior management...

Vancouver, BCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead the transformation of IT support at our Montreal site, ensuring efficient service delivery and oversight. Collaborate with global teams to address technical incidents, manage vendors, and deliver...

Montreal, QCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$70K - $95K *

Lead the integration and optimization of business systems, supporting cross-functional teamwork and project management to enhance operational efficiency and user satisfaction through effective technic...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Shape the future of secure systems by automating security evaluations and streamlining processes. Drive compliance and enhance infrastructure management in a collaborative environment focused on conti...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Transform customer experiences by leading a dynamic Technical Support Team. Drive efficiency and innovation while ensuring high-quality support for integrated hardware and software solutions, fosterin...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Unlock seamless technology experiences by managing endpoint devices, supporting users, and transitioning legacy systems to modern environments. This hands-on role requires technical expertise and stro...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$81K - $115K *

Join a dynamic team to lead business systems analysis and application management for Retirement and Benefits within Workday HCM. Collaborate with stakeholders to translate business needs into actionab...

London, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $126K *

Drive SAP Basis operations across diverse environments, ensuring system performance and reliability. Collaborate with teams to manage technical activities, support projects, and enhance infrastructure...

Today

  •   5 - 7 years exp.  •   Food & Beverages

$88K - $105K *

Support Agile teams by optimizing Jira and Confluence for the SDLC, delivering insightful reporting, and providing user training while ensuring transparency and collaboration throughout projects...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Join our team to enhance Agile software development by optimizing Jira and Confluence for project transparency. You will support teams with data visualization, training, and best practices, ensuring a...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$95K - $115K *

Unlock potential by leading software quality assurance for cloud applications. Drive testing strategies, manage defects, and collaborate with teams to ensure seamless functionality, performance, and c...

1 week ago

  •   8 - 10 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.