Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Contribute to the governance and quality of the ITSM CMDB. Analyze data integrity, support Discovery processes, and collaborate with teams to enhance configuration management. Leverage ITIL practices...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $95K *

Drive the integrity and maturity of the ServiceNow CMDB, analyzing data quality and maintaining standards. Collaborate cross-functionally to ensure reliable configuration data supports ITSM processes...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$85K - $99K *

Unlock your potential by supporting leadership development and technical training programs. Collaborate with stakeholders to ensure seamless program delivery, manage schedules, and maintain compliance...

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $99K *

Champion the coordination and administration of leadership development programs, ensuring effective planning, scheduling, and reporting. Collaborate with stakeholders to enhance training delivery and...

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$92K - $110K *

Empower business efficiency by guiding the integration of innovative IT solutions, collaborating with diverse teams to optimize processes and enhance stakeholder relationships within a dynamic environ...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $95K *

Transform customer success through technical expertise as you support mobile SDK applications, analyze software issues, and provide strategic insights to enhance the adoption of location services thro...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $120K *

Empower customer satisfaction by providing technical support and solutions. You'll troubleshoot issues, enhance user experience, and ensure seamless operations in a dynamic environment, making a signi...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$83K - $125K *

Lead the charge as a Computer Systems Analyst, supporting classified government contracts. Collaborate across disciplines to ensure system integrity, enhance customer satisfaction, and maintain securi...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$72K - $93K *

Drive excellence in maintenance operations by troubleshooting complex systems, optimizing preventative procedures, and leading continuous improvement initiatives to enhance equipment reliability and p...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $105K *

Transform user experiences by providing expert application support for critical legal technology systems. Collaborate with professionals in a cloud-first environment to enhance operational efficiency...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$80K - $95K *

Engineer cutting-edge training simulations that enhance military readiness by providing vital analytical and technical support for systems integration and scenario development within a dynamic trainin...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $115K *

Join a dynamic technology team to provide exceptional desktop support, ensuring timely resolution of technical issues for employees. Collaborate across departments to enhance user experience and drive...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $87K *

Empower customer success by acting as a key liaison between service teams and product development, resolving escalations and enhancing product support through technical expertise and collaboration wit...

Burnaby, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Media

$114K - $218K *

Elevate executive technology support by designing and automating infrastructure systems. Resolve complex incidents, enhance service delivery, and ensure seamless operations for senior leaders in a hig...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $105K *

Shape the future of web development by enhancing and maintaining applications. Collaborate with teams to deliver robust solutions, troubleshoot issues, and utilize cybersecurity best practices in a dy...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Accelerate progress at the service center by providing technical and commercial support for industrial power transmission and rotating equipment, ensuring seamless communication between sales, manufac...

2 days ago

  •   5 - 7 years exp.  •   Staffing

$88K - $105K *

Analyze and respond to cybersecurity threats in real-time, ensuring robust protection across enterprise environments. Collaborate with teams to investigate alerts, triage incidents, and enhance securi...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Staffing

$110K - $125K *

Unlock potential by harnessing analytical expertise to align cross-functional business needs with IT delivery, ensuring solutions meet stakeholder expectations throughout the project lifecycle...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Drive end-to-end system testing for RAN technologies, ensuring product readiness for global customers. Collaborate in a team environment to analyze requirements, troubleshoot issues, and leverage AI s...

Ottawa, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Drive operational excellence as a senior IT Operations Analyst providing expert support and leadership across a range of technical environments to enhance service reliability, supportability, and effi...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$73K - $103K *

Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $145K *

Join a dynamic team as a Technical Program Analyst, supporting project execution and risk management for Navy ship production. Collaborate with senior leaders to ensure high-quality deliverables and e...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $100K *

Collaborate with stakeholders to govern IT changes, ensuring compliance with ITIL practices and operational excellence. Monitor change requests and drive process enhancements to foster service stabili...

Toronto, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in a critical integration analysis role, bridging technical and functional domains to transition legacy TIBCO workflows in a healthcare payer environment, ensuring efficient data migra...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock potential by collaborating with stakeholders to define and design complex technical solutions. Drive initiatives across multiple systems and technologies, ensuring alignment between business ne...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.