Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$59K - $122K *

Unlock your potential by coordinating and resolving technical support incidents, enhancing self-service capabilities, and collaborating with diverse teams to improve service quality and user satisfact...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Elevate user experience by providing second-level IT support, assisting with videoconferencing, and participating in technology deployment projects. Collaborate with teams to ensure seamless operation...

4 days ago

  •   5 - 7 years exp.  •   Staffing

$79K - $99K *

Support our team by delivering exceptional first-level IT support, troubleshooting hardware/software issues, and enhancing user experience for hospital staff and volunteers. Your expertise will drive...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$79K - $99K *

Unlock your potential by delivering exceptional first-level IT support, troubleshooting hardware and software issues, and enhancing user experience for hospital staff and volunteers in a collaborative...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$70K - $131K *

Unlock potential by providing essential IT support for Windows systems and Microsoft 365 applications. Collaborate with a dynamic team to enhance user experience, troubleshoot issues, and maintain net...

Yesterday

  •   Less than 5 years exp.  •   Media

$71K - $96K *

Join a dynamic team as a Computer Support Analyst, providing essential technical support for software and hardware operations, assisting with live events, and ensuring seamless technology integration...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $90K *

Join a dynamic team as a Technology Support Analyst, providing essential tech support across software, hardware, and network services. Collaborate with local and central resources to ensure high-quali...

3 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$77K - $100K *

Transform IT support by delivering exceptional desktop and end-user assistance, ensuring seamless technology for executives and events. Collaborate with senior staff to troubleshoot issues and enhance...

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$73K - $95K *

Empower our global teams by delivering exceptional desktop support and technical expertise. Diagnose and resolve hardware and software issues while managing requests and collaborating cross-functional...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Champion operational excellence by providing expert support for productivity tools like Jira and ServiceNow. Leverage your technical skills to diagnose issues, provision accounts, and configure applic...

2 days ago

  •   Less than 5 years exp.  •   Staffing

$75K - $90K *

Join a team that's dedicated to enhancing railway vehicle reliability through technical support and customer collaboration. Drive performance, safety, and satisfaction while providing expert guidance...

Oakville, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Business Services

$76K - $106K *

Join a team that's dedicated to providing top-tier technical support for trading platforms. You'll tackle complex issues, collaborate with diverse teams, and enhance system stability while ensuring se...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $122K *

Join a team that's dedicated to delivering exceptional customer experiences by resolving complex technical challenges and guiding the adoption of Salesforce technology to maximize business value...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $122K *

Unlock potential by leading customer technical experiences, resolving complex issues, and guiding Salesforce adoption. Collaborate with cross-functional teams to enhance customer satisfaction and maxi...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $122K *

Engage with customers to resolve complex technical issues, guide Salesforce adoption, and enhance user experience. This role combines troubleshooting, proactive support, and best practices to maximize...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $94K *

Accelerate progress at delivering exceptional technical support and managing hardware resources. Engage face-to-face with users, streamline onboarding/offboarding, and ensure timely resolution of comp...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Provide Tier 1 Help Desk support for various applications, manage user accounts, and document customer issues. Collaborate with technical teams to enhance operations and develop user guides while gain...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Manage Tier 1 Help Desk support for various applications, ensuring user access, issue resolution, and documentation. Collaborate with technical teams to enhance operations and support modernization ef...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Contribute to seamless IT support by delivering exceptional service for applications, devices, and telephony. Engage with users to diagnose issues, maintain records, and enhance operational efficiency...

Today

  •   Less than 5 years exp.  •   Legal & Accounting

$95K - $125K *

Innovate IT support solutions by providing hands-on desktop assistance, analyzing ticket trends, and enhancing Microsoft 365 administration. Drive AI tool adoption and streamline onboarding processes...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$79K - $83K *

Deliver precision-engineered solutions by operating CNC machines to manufacture high-quality components. Collaborate with a skilled team to ensure adherence to specifications and optimize production p...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join our team to provide vital analytical support for hardware and software installations on Navy platforms. Drive processes, develop documentation, and ensure compliance with regulations while coordi...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $85K *

Analyze complex technical issues and provide advanced support for mission-critical communication systems. Collaborate with engineers and users to ensure operational continuity and resolve high-priorit...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $85K *

Lead the charge in providing advanced technical support for mission-critical communication systems. Collaborate with engineers and users to ensure operational continuity while troubleshooting complex...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$56K - $115K *

Join a team that's dedicated to delivering exceptional technical support while driving innovative solutions for complex challenges. Leverage your expertise to mentor peers and enhance customer experie...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.