Zachary Piper Solutions is seeking a
Help Desk Analyst to provide advanced technical support for mission-critical communication systems operating within a federal department. This is a fully
on-site position in
Centennial, Colorado . This position conducts advanced troubleshooting and root-cause analysis across networks, applications, and system configurations while partnering with engineers and end users to ensure operational continuity. The role serves as the escalation point for high-priority incidents and will require operational readiness during all shifts.
Responsibilities of the Help Desk Analyst: - Resolve any incidents that have not been remedied by tier 1 support
- Conduct advanced troubleshooting across mission applications, network infrastructure, and system configurations
- Diagnose, resolve, and document connectivity and operational issues that interfere with tactical communications, collaboration tools, and secure network environments
- Monitor system health, performance, and operation status to proactively identify and address issues that may arise
- Collaborate with engineers, operational stakeholders, and subject matter experts to resolve complex technical problems and implement corrective actions
Qualifications for the Help Desk Analyst: - 3-5 years of help desk or technical support experience
- Bachelors Degree in Information Technology, Engineering, or related discipline
- Experience troubleshooting Windows environments and enterprise applications
- Knowledge of incident management processes, advanced troubleshooting techniques, and root-cause analysis
- Experience supporting secure government or highly regulated IT environments
- Eligibility to obtain a Common Access Card
- Active secret clearance
Compensation for Help Desk Analyst - $80,000-$85,000 depending on experience
- Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays
Keywords
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