Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$85K - $105K *

Join a team that's dedicated to delivering exceptional IT support. In this hybrid role, you'll provide onsite and remote assistance to clients, ensuring seamless communication and high-quality service...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Support innovative projects by integrating CNC controls and designing hardware. Collaborate with teams on commissioning and installation phases to ensure cutting-edge solutions that meet customer need...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $152K *

Innovate technical support strategies to enhance customer satisfaction and system performance. Collaborate with engineering teams to implement solutions and drive improvements, ensuring seamless opera...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$112K - $257K *

Elevate mission-critical infrastructure by implementing and automating robust network and systems solutions across multi-cloud and on-premises environments, ensuring compliance and standardization whi...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$112K - $257K *

Empower our team as a lead full stack developer, driving innovative solutions and guiding a talented group to enhance systems and tackle complex challenges in a dynamic environment...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Join a dynamic team as a senior full stack developer, guiding technical decisions and delivering end-to-end solutions. Elevate development standards, mentor peers, and tackle complex challenges in an...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $135K *

Champion technical support excellence by leveraging your expertise in ion optics, mass spectrometry, and project management to enhance customer satisfaction and system performance across diverse techn...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive customer satisfaction by diagnosing and resolving complex platform issues, collaborating with cross-functional teams to enhance user experience and ensure system reliability, while mastering our...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$174K - $252K *

Transform enterprise solutions by guiding clients through technical transitions, driving sales growth, and collaborating with teams to innovate and enhance product offerings. Leverage your expertise t...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$78K - $117K *

Transform lab operations by ensuring station health and infrastructure support, while proactively resolving issues and enhancing productivity for wireless technology development, including 6G initiati...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to enhancing healthcare through AI. Leverage your technical expertise to resolve complex issues, support clinicians, and ensure product reliability in high-stakes environm...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Champion innovative connectivity solutions by serving as a technical advisor during the sales process. Collaborate with clients and internal teams to design, present, and validate tailored IoT and net...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $99K *

Collaborate with a diverse team to provide IT support, ensuring seamless operation of PCs, printers, and servers. Engage in troubleshooting, user onboarding, and system maintenance to enhance user exp...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$77K - $176K *

Unlock efficiency by streamlining the software development lifecycle. As a key player, you'll automate CI/CD processes, enhance collaboration, and leverage cloud resources to deliver impactful solutio...

Today

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Take ownership of deploying and operating secure, reliable software in Cloud environments. Collaborate with cross-functional teams to enhance DevSecOps practices and drive the development of next-gen...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$95K - $160K *

Engage with diverse productivity platforms to ensure operational excellence. Provide support, troubleshoot issues, and drive improvements for enhanced reliability and user satisfaction in cloud and on...

Reposted 1 month ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Join a dynamic team as a Systems Engineer, tackling complex technical challenges while optimizing mission-critical infrastructure across multiple locations. Collaborate with stakeholders to enhance se...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $100K *

Advance your career by supporting cloud operations in a dynamic team. You'll manage requests, coordinate changes, and document processes, ensuring smooth communication and operational efficiency in a...

Arlington, VARemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Champion enterprise support excellence by architecting a new function, diagnosing complex issues across security identity stacks, automating workflows, and driving customer success in a high-impact, c...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $192K *

Empower technical excellence by providing critical support for semiconductor equipment, ensuring optimal performance and customer satisfaction through troubleshooting, training, and collaboration with...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Support technical excellence by providing on-site repair and maintenance for complex electro-mechanical systems, ensuring swift troubleshooting and customer satisfaction in semiconductor equipment ope...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$71K - $119K *

Tackle complex production issues as an Enterprise Support Engineer, providing advanced technical support and ownership of customer cases. Collaborate across multiple layers to diagnose, troubleshoot...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$65K - $108K *

Unlock potential by providing advanced technical support and engineering expertise to resolve complex production issues. Manage end-to-end case ownership while collaborating with teams to enhance serv...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$226K - $338K *

Join a dynamic team at the forefront of AI-powered customer experience, driving transformative solutions and measurable results. Collaborate cross-functionally to architect innovative strategies that...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Transform technical support by leveraging deep expertise and automation. Engage with elite developers, troubleshoot complex issues, and engineer autonomous resolution paths to redefine support standar...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.