Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$210K - $320K *

Champion high-performance embedded firmware development for automotive platforms, driving architectural decisions and ensuring compliance with safety standards while leading hardware bring-up and syst...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$72K - $108K *

Unlock potential by providing expert Tier I-III support, managing IT assets, and driving service improvements. Collaborate with IT teams to enhance user experience and maintain documentation while ana...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $105K *

Take ownership of end-to-end site IT infrastructure delivery in data centers. Lead the deployment, integration, and validation of enterprise systems, ensuring operational readiness through expert coor...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $145K *

Elevate your career as a technical leader driving business growth, supporting customer applications, and building strong relationships in a customer-facing engineering role within a dynamic territory...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $145K *

Join a team that drives design wins and supports innovative OEM applications, combining technical expertise and sales acumen to enhance customer relationships and grow business in designated territori...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $145K *

Join a dynamic team to drive business growth and provide technical leadership while building strong relationships with OEM customers in various markets, supporting innovative product development, and...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Tackle complex Linux engineering challenges by designing, deploying, and securing enterprise systems. Collaborate on automation and cloud modernization to enhance infrastructure reliability and compli...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$104K - $138K *

Transform business strategy into innovative software solutions by leading requirements elicitation and configuring our enterprise PLM ecosystem. Drive AI initiatives and enhance capabilities through a...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$124K - $163K *

Elevate your career by bridging design engineering with supply chain excellence. Lead IT solution architecture for Siemens Teamcenter, driving innovation and collaboration to optimize workflows and ac...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$124K - $163K *

Innovate solutions by bridging design engineering and supply chain operations, enhancing product compliance and accelerating time-to-market through advanced PLM strategies and AI-driven capabilities...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Transform customer support by leveraging AI tools to enhance troubleshooting and improve resolution times. Collaborate with cross-functional teams to ensure platform stability and deliver exceptional...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as you analyze employee engagement data, guide organizations in strategy development, and facilitate workshops to enhance workplace culture. Collaborate with HR leaders globally to...

CanadaRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Shape the future of employee engagement by analyzing survey data, advising organizations, and guiding strategic action plans. Collaborate with HR leaders to enhance employee experiences and drive enga...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$93K - $114K *

Engineer robust applications that integrate multiple databases and systems via APIs, enhancing customer interactions and automating workflows. Drive the project from design to deployment, ensuring sec...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$199K - $235K *

Join a team that's dedicated to enhancing software deployment and system stability in high-performance computing environments. You'll lead orchestration efforts, ensuring secure and reliable operation...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$199K - $235K *

Champion software deployment orchestration and system stability in high-performance computing environments, ensuring reliable, secure deployments while collaborating with operations teams to enhance l...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $194K *

Lead a dynamic Support Engineering team, enhancing customer experiences through AI-driven solutions, mentorship, and scalable processes while fostering a culture of growth and accountability...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$121K - $195K *

Advance your career by developing innovative thermal management and socketing solutions for cutting-edge ASIC products in hyperscale data centers. Collaborate with engineers to enhance designs and dri...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$116K - $156K *

Lead the design and implementation of enterprise networking solutions, driving upgrades and automation initiatives. Collaborate with teams to optimize performance and enhance customer success through...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Join a team that's redefining customer engagement through technical leadership. Drive security transformations, build C-level relationships, and ensure value realization across complex enterprise envi...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $243K *

Unlock potential by leading AI infrastructure planning and network architecture. Collaborate with clients to design scalable solutions for high-performance computing and AI workloads, ensuring optimal...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$154K - $278K *

Transform IT infrastructure services by ensuring operational excellence, risk management, and compliance with SLAs. Leverage your expertise to enhance system performance and continuity, driving innova...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$154K - $278K *

Optimize IT infrastructure services by managing operations, evaluating metrics, and ensuring compliance with SLAs. Lead risk assessments and maintain system performance while supporting disaster recov...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$85K - $146K *

Join a team that's dedicated to enhancing quality and reliability in semiconductor manufacturing. Drive cross-functional initiatives, lead quality improvements, and ensure customer satisfaction throug...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.