Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$62K - $141K *

Innovate enterprise data solutions by designing architectures and building pipelines for AI applications. Collaborate with teams to ensure data governance, quality, and accessibility while enhancing r...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Transform manufacturing processes by applying engineering principles to enhance safety, quality, and productivity. Lead continuous improvement initiatives and ensure compliance with operational standa...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to delivering exceptional customer experiences while supporting secure cloud-based silicon chip design environments. This role combines technical expertise with proactive...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Transform the future of medical technology by developing innovative robotic systems for orthopaedics. Collaborate across teams to ensure compliance, optimize designs, and support product lifecycle man...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$77K - $117K *

Join a team that's dedicated to enhancing application performance and reliability. As a key administrator, you'll leverage your expertise in networking and OSP to drive development, troubleshoot issue...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$61K - $141K *

Empower your career by developing and deploying data pipelines and platforms. Collaborate with a dynamic team to create meaningful data solutions for mission-driven projects in a fast-paced, agile env...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Business Services

$87K - $135K *

Drive your career forward by leading systems engineering for a cloud-based enterprise system. Engage in architecture development, integration, and modernization efforts while ensuring security and ope...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Optimize network performance and security by designing, implementing, and maintaining Cisco-based infrastructure. Collaborate across teams to ensure seamless operations and support critical IT initiat...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Drive security excellence by overseeing SAP disciplines, collaborating with government and industry partners, and ensuring compliance with personnel security policies to protect critical DoD programs...

Today

  •   11 - 15 years exp.  •   Business Services

$82K - $152K *

Support QA automation efforts by leading test strategy, execution, and collaboration with cross-functional teams. Ensure software quality through automated and manual testing while analyzing results f...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Media

$88K - $105K *

Transform the testing landscape by developing and maintaining advanced applications, validating systems, and troubleshooting complex issues in HVAC and automation environments. Collaborate with teams...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead the charge in providing technical solutions for passive fiber optic interconnects across diverse sectors. Establish trusted relationships with customers, ensuring product performance and reliabil...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Take ownership of technical customer engagements, troubleshooting software issues, and enhancing product reliability. Collaborate with cross-functional teams to drive customer success and inform produ...

Texas, USRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$162K - $290K *

Contribute to building cutting-edge software systems that harness AI to solve real-world operational challenges. Drive technical strategy, collaborate across teams, and develop full-stack solutions in...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$84K - $123K *

Join our team to drive process improvements, ensuring safety, quality, and productivity in manufacturing. Collaborate with cross-functional teams to enhance operational efficiency and address technica...

Reposted today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's dedicated to solving complex challenges through full-stack development and systems integration. Collaborate closely with users and stakeholders to deliver impactful software solutio...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$108K - $130K *

Collaborate to drive end-to-end solution delivery for major retail platforms, leading technical engagement and operational ownership while leveraging AI workflows to ensure high-quality, innovative so...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Partner with us to innovate and deliver high-impact retail solutions. Drive end-to-end execution as a key technical leader, engaging clients while mentoring teams and ensuring top-notch operational de...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $159K *

Champion quality excellence by leading product evaluation and control initiatives. Collaborate with teams to enhance quality systems, ensuring compliance and efficiency in manufacturing processes whil...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$89K - $158K *

Join us to enhance the developer experience for engineering teams by building intuitive, scalable tools and applications. Your expertise will streamline workflows and improve self-service capabilities...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$76K - $116K *

Transform building efficiency by leveraging your expertise in automation systems. Collaborate with diverse teams to optimize operations across various facilities, ensuring occupant comfort and energy...

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$76K - $122K *

Contribute to optimizing building automation systems, enhancing energy efficiency and occupant comfort. Leverage technical expertise to support diverse facilities, ensuring robust architectures and ef...

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $145K *

Transform cloud infrastructure by leading design and optimization efforts, ensuring scalability, security, and reliability. Collaborate with teams to drive automation and cost efficiency while mentori...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Join a dynamic IT infrastructure team to design, implement, and secure enterprise networks. Leverage your expertise in network architecture and security to enhance system integrity and mentor junior e...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $110K *

Pioneer new business opportunities in manufacturing by leading sales cycles, conducting technical demos, and building strong customer relationships. Collaborate with teams to deliver tailored solution...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.