Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$95K - $115K *
Engineer cutting-edge systems through all phases from inception to deployment. Collaborate within a mission-focused team, driving user interaction and ensuring seamless integration of hardware and sof...
3 weeks ago
$95K - $115K *
Champion customer success by ensuring satisfaction and value delivery. Collaborate with clients and internal teams to enhance engagement, drive renewals, and implement proactive strategies for account...
6 days ago
$110K - $130K *
Drive automation excellence by leading design, implementation, and optimization of manufacturing control systems. Collaborate with cross-functional teams to enhance operational performance and support...
4 days ago
Senior Technical Program Manager
$130K - $155K *
Unlock your potential as you lead cross-functional teams in driving New Product Introductions for critical accounts. Manage risks, ensure timely delivery, and enhance customer satisfaction through eff...
Today
Senior Technical Program Manager
$130K - $155K *
Join a team that's driving innovation in product onboarding for hyperscaler accounts. Lead cross-functional initiatives, manage risks, and ensure timely delivery while enhancing customer satisfaction...
Today
Senior Operations Engineering Program Manager
$120K - $145K *
Shape the future of operational excellence by leading engineering initiatives, driving program execution, and fostering cross-functional collaboration to enhance performance and deliver key operationa...
3 weeks ago
$80K - $95K *
Shape the future of IT infrastructure by designing and managing core systems, optimizing performance, and delivering exceptional support in a dynamic, hands-on environment. Collaborate with teams to e...
3 days ago
$176K - $221K *
Elevate customer success by leading strategic account management, driving retention and growth for high-value clients. Collaborate with cross-functional teams to deliver exceptional experiences and ac...
1 week ago
Augmented Reality Software Engineer
$77K - $176K *
Take ownership of developing and debugging innovative VR and AR software solutions. Collaborate with team members to solve complex problems and mentor junior engineers while applying extensive technic...
1 week ago
Executive IT Services - Engineer III, Systems Infrastructure
$91K - $122K *
Lead the charge in providing executive-level IT support, ensuring seamless technology operations for high-ranking officials. Partner with executive teams to enhance productivity through effective trou...
Reposted 2 weeks ago
$80K - $96K *
Unlock your potential by designing and operating resilient, scalable systems. Collaborate with engineering teams to enhance reliability, automate operations, and ensure high availability across cloud...
1 week ago
Quality Engineer Specialist - Semiconductor / Electronics
$124K - $151K *
Unlock potential by integrating quality principles into the design and development of innovative electronic and semiconductor products. Collaborate with cross-functional teams to ensure robust quality...
1 week ago
$128K - $214K *
Unlock potential by designing and managing enterprise-level virtualized environments. Collaborate on full-lifecycle systems administration and optimize scalable storage solutions while presenting tech...
2 days ago
Sr. AWS Application Production Support Engineer
$100K - $120K *
Join our team to provide critical production support for HR and Finance applications in a dynamic 24x7 AWS environment. Engage in troubleshooting, monitoring, and optimizing systems while driving oper...
3 days ago
$73K - $132K *
Advance your career by supporting the FAA's transition to IP technologies. Play a key role in telecommunications infrastructure projects, conducting site surveys, drafting plans, and coordinating with...
5 days ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Optimize your career by designing cutting-edge routing engines for enterprise-scale contact centers. Collaborate with cross-functional teams to enhance real-time interaction distribution, ensuring hig...
6 days ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Join a team that's designing the next-gen routing platform for enterprise contact centers. You'll develop scalable backend services for real-time interaction distribution, collaborating across teams t...
6 days ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Join a dynamic team to design and build a cutting-edge routing platform for enterprise contact centers, focusing on real-time distribution of interactions across various channels while ensuring scalab...
6 days ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Build innovative routing engines for enterprise-scale contact centers, optimizing real-time distribution of interactions across various channels. Collaborate with cross-functional teams to enhance per...
6 days ago
Senior Routing Engine Developer (CX Platform)
$110K - $130K *
Unlock potential by designing and developing a cutting-edge routing engine for enterprise-scale contact centers, ensuring real-time distribution of interactions across various channels while collabora...
6 days ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Deliver innovative routing solutions for enterprise-scale contact centers. Design and build a robust routing engine that intelligently distributes interactions across various channels, ensuring high a...
6 days ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Lead the charge in designing and developing a cutting-edge routing engine for enterprise-scale contact centers, ensuring real-time distribution of interactions across various channels while optimizing...
1 week ago
Senior Routing Engine Developer (CX Platform)
$110K - $130K *
Engineer the future of contact center technology by developing a cutting-edge routing engine. Collaborate with cross-functional teams to create scalable, resilient solutions that optimize real-time in...
1 week ago
Senior Routing Engine Developer (CX Platform)
$120K - $145K *
Elevate enterprise-scale contact center operations by designing and developing a cutting-edge routing engine. Collaborate across teams to ensure intelligent, real-time distribution of interactions whi...
1 week ago
Senior Routing Engine Developer (CX Platform)
$110K - $130K *
Transform enterprise contact centers by designing and building a cutting-edge routing engine. Leverage your expertise in Java and distributed systems to optimize real-time interaction distribution acr...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.