Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$110K - $130K *

Transform customer experiences by leveraging your technical expertise in pre-sales engineering. Collaborate with cross-functional teams to deliver innovative security and identity solutions while shap...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $152K *

Lead the charge in software testing and automation, ensuring quality and efficiency through comprehensive test plans. Collaborate with teams, analyze results, and enhance methodologies in a fast-paced...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$82K - $152K *

Optimize your career as a Senior Automation QA Engineer, overseeing comprehensive software testing and automation. Contribute to strategy development, execute test plans, and ensure high-quality softw...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Media

$118K - $219K *

Shape the future of AI-driven legal content tools by leading API design, ensuring accuracy, and enhancing developer experience. Drive cross-team initiatives and establish best practices in a high-impa...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$120K - $145K *

Transform user experiences by deploying and configuring innovative AI solutions. Collaborate with teams to identify use cases, write production code, and drive adoption of cutting-edge technology in r...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$152K - $233K *

Transform business functions by embedding AI solutions that drive real change. Collaborate with leaders to identify opportunities, build prototypes, and ensure adoption, all while integrating seamless...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$72K - $115K *

Join a dynamic team as you collaborate on innovative electrical designs, progressing from basic tasks to complex projects while ensuring quality and efficiency in a supportive environment...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Accelerate progress at customer deployments by configuring and implementing Litmus products. Collaborate with teams to ensure success and maximize customer value through innovative technical solutions...

Toronto, ONIn-Person

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$117K - $176K *

Unlock potential by joining a dynamic team to develop AI-driven solutions that enhance sales workflows, leveraging Salesforce and MuleSoft to create intuitive, efficient experiences for sellers and im...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$134K - $167K *

Optimize HR technology ecosystems by leading strategic initiatives, integrating systems, and driving organizational transformation. Collaborate cross-functionally to enhance workforce effectiveness an...

Markham, ONIn-Person

2 days ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Lead the charge in providing expert technical support for advanced bioreactor systems in a GMP-regulated environment. Collaborate closely with customer teams to ensure optimal performance, compliance...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $145K *

Empower your career by driving design wins and supporting OEM applications. Collaborate with engineers and internal teams to expand customer relations and deliver exceptional technical leadership with...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $135K *

Join a team that's enhancing enterprise infrastructure by designing, implementing, and maintaining critical systems. Leverage your expertise to improve performance and reliability while collaborating...

Today

  •   Less than 5 years exp.  •   Staffing

$89K - $141K *

Drive process optimization and technical leadership in aseptic filling operations, collaborating across teams to enhance quality and efficiency. Lead troubleshooting, project execution, and regulatory...

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $225K *

Lead the charge in mentoring a high-performing software development team, driving technical vision and process improvements while ensuring alignment with organizational goals and fostering collaborati...

Texas, USRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$77K - $176K *

Empower your career by leveraging your data engineering expertise to develop impactful solutions. Collaborate with a dynamic team to design and implement data pipelines that transform diverse data int...

Today

  •   Less than 5 years exp.  •   Business Services

$77K - $176K *

Empower data-driven decisions by designing and implementing scalable data solutions. Collaborate with a diverse team to transform complex data into actionable insights, supporting critical missions ac...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$61K - $141K *

Empower clients by designing and deploying data solutions that transform disparate data into actionable insights. Collaborate with a diverse team to enhance mission-driven projects in a fast-paced, ag...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$61K - $141K *

Engage with cross-functional teams to design and optimize scalable data platforms. Drive data governance and enhance data quality while leveraging your expertise in ETL/ELT pipelines and cloud service...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$61K - $141K *

Unlock the potential of data by developing and deploying advanced pipelines and platforms. Collaborate with a diverse team to transform disparate data into actionable insights for mission-driven proje...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$62K - $141K *

Advance data engineering initiatives by developing scalable platforms and pipelines. Collaborate with a diverse team to analyze and visualize data, enhancing decision-making on mission-driven projects...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Innovate enterprise data solutions by designing architectures and building pipelines for AI applications. Collaborate with teams to ensure data governance, quality, and accessibility while enhancing r...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Transform manufacturing processes by applying engineering principles to enhance safety, quality, and productivity. Lead continuous improvement initiatives and ensure compliance with operational standa...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to delivering exceptional customer experiences while supporting secure cloud-based silicon chip design environments. This role combines technical expertise with proactive...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Transform the future of medical technology by developing innovative robotic systems for orthopaedics. Collaborate across teams to ensure compliance, optimize designs, and support product lifecycle man...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.