Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$88K - $105K *

Join a dynamic team to drive technical support for lubricants and fluids, collaborating with R&D, Sales, and customers. Leverage your engineering expertise to enhance product development and resolve a...

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$116K - $130K *

Make your mark at a pivotal role providing technical support for a COTS software solution, ensuring seamless operations and a positive user experience for federal customers through effective troublesh...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$66K - $104K *

Join a team that's dedicated to optimizing server operations and lifecycle management. You'll coordinate provisioning, troubleshoot issues, and collaborate with vendors to ensure seamless service deli...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$69K - $158K *

Shape the future of cybersecurity by leveraging your software engineering skills to enhance test automation capabilities. Collaborate with teams to design, implement, and optimize quality assurance pr...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Champion a culture of automation and continuous delivery by managing AWS infrastructure and developing CI/CD pipelines. Collaborate with software teams to enhance deployment practices and ensure optim...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$133K - $223K *

Join a dynamic team to triage and debug SSD failures, collaborating with cross-functional groups to drive root cause analysis and deliver solutions for data center products. Your expertise will be vit...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$83K - $93K *

Contribute to the management of software backlogs, ensuring product quality and compliance through effective coordination with cross-functional teams. Drive investigations into product defects and fac...

Today

  •   5 - 7 years exp.  •   Information Technology

$77K - $176K *

Join a team that's transforming scientific data engineering by designing scalable data systems, optimizing microservices, and enhancing data workflows to support high-volume environmental data process...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$142K - $266K *

Join us to lead business development and technical solutions for Navy clients. Drive growth strategies, engage with stakeholders, and deliver innovative solutions while managing contract execution and...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$66K - $105K *

Unlock the potential of quantum technology by assembling and testing complex UHV hardware. Collaborate with engineers to enhance processes and ensure quality in a fast-paced, innovative environment fo...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape innovative software solutions for trusted institutions, ensuring security and compliance while fostering a culture of rapid iteration and customer engagement. Collaborate closely with auditors a...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$77K - $176K *

Empower customers by deploying AI solutions, integrating systems, and ensuring technical acceptance. Collaborate on workflows, troubleshoot issues, and deliver high-quality implementations while maint...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Transform validated AI solutions into customer deployments by implementing workflows, integrating systems, and ensuring technical acceptance. Collaborate with clients to adapt components and troublesh...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$77K - $176K *

Engineer innovative AI solutions by deploying customer workflows and integrating systems. Collaborate with clients to ensure technical acceptance and quality, while adapting components and diagnosing...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Drive exceptional support experiences globally, leading a high-performing team to enhance operational efficiency and scale offerings as our customer base and product suite expand...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Join a dynamic team to optimize and validate processes for commercial products, ensuring compliance and efficiency. Leverage your technical expertise in pharmaceutical manufacturing to drive innovatio...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Unlock potential by leading full-cycle recruiting to attract top technical talent in a fast-paced environment. Collaborate closely with hiring teams and utilize innovative sourcing strategies to enhan...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$107K - $173K *

Architect the future of enterprise technology infrastructure, leading strategic initiatives to enhance operational excellence and secure, scalable platforms. Drive performance metrics and build high-p...

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$77K - $176K *

Drive innovative RF network solutions by leveraging advanced technical expertise and mentoring team members. Collaborate on architectural blueprints and tackle complex challenges in network performanc...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Engineer innovative RF network solutions, leveraging advanced technical expertise to enhance network performance and mentor team members. Collaborate on architectural blueprints and tackle complex cha...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $155K *

Transform customer relationships and drive design wins by leveraging technical expertise and business acumen. Support OEM clients through the design cycle while empowering their product innovation and...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Architect innovative solutions as a Senior Solutions Engineer, driving technical excellence in public sector engagements. Collaborate with clients to demonstrate product value, lead RFP responses, and...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$70K - $140K *

Collaborate to support and enhance critical production applications, ensuring seamless operations and automation. Engage in troubleshooting, process improvement, and user education while thriving in a...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $155K *

Transform customer interactions by leveraging technical expertise to drive business growth, manage key relationships, and provide application support while collaborating across teams in a dynamic sale...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $155K *

Join a team that's driving business growth and technical leadership in our Foil Division. You'll empower customers through design cycles, managing relationships and uncovering new opportunities in a d...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.