Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$129K - $191K *

Drive technical excellence as a Product Support Engineer, resolving customer issues and enhancing product reliability through hands-on troubleshooting, collaboration, and effective communication acros...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Support our clients by providing exceptional onsite IT assistance, troubleshooting diverse technologies, and ensuring seamless communication. Collaborate with teams to deliver high-quality service whi...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $140K *

Drive system reliability and user satisfaction by supporting complex applications, diagnosing issues, and collaborating across teams to enhance processes and improve technical systems in a dynamic inv...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Elevate customer satisfaction by providing expert L3 technical support for enterprise networking and AV solutions. Collaborate with engineering teams to resolve complex issues, ensuring seamless opera...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Join a team that's redefining field engineering by leading technical deployments and customer engagements. You'll ensure system readiness, provide real-time support, and shape product development whil...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$180K - $210K *

Elevate customer success by providing expert technical support for AI-powered robotic systems. Drive incident resolution, enhance support processes, and collaborate cross-functionally to ensure seamle...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $94K *

Join a team that's dedicated to delivering comprehensive training solutions for both internal and external personnel, ensuring safe and effective task performance through innovative training methods a...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $101K *

Lead the charge in providing exceptional technical support, addressing complex customer needs while driving deeper product engagement and solutions. Collaborate across teams to ensure seamless, value...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$77K - $176K *

Elevate your career by leading technical discovery and solution design for agentic AI implementations. Collaborate with engineering teams to assess requirements, build demonstrations, and ensure succe...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$77K - $176K *

Unlock potential by leading technical discovery and solution design for agentic AI implementations. Collaborate with customers to assess needs, document requirements, and ensure successful handoffs to...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Empower critical business applications by managing and supporting cloud technologies. Collaborate with teams to troubleshoot issues, automate tasks, and enhance operational efficiency in a dynamic IT...

Toronto, ONIn-Person

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $175K *

Transform your career by leveraging your technical expertise in energy management and commissioning. Collaborate with multidisciplinary teams to optimize system performance across complex projects in...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $175K *

Develop innovative energy solutions as a Technical Services Engineer, driving energy conservation measures and optimizing system performance across complex multi-building projects in higher education...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $175K *

Unlock your potential as a Technical Services Engineer, driving energy conservation in complex multi-building projects. Collaborate with diverse teams to optimize system performance and mentor staff...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $175K *

Elevate your career by providing technical expertise in Energy-as-a-Service projects, focusing on energy conservation measures and system optimization across complex multi-building environments in hig...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Join a team that's dedicated to delivering exceptional IT support and service enhancements. Leverage your expertise in end-user computing to troubleshoot, resolve issues, and optimize IT service deliv...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $140K *

Empower clients by resolving technical issues and implementing custom solutions. Collaborate with engineering to enhance product support, ensuring high-quality service and continuous improvement in a...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$147K - $197K *

Champion the development and implementation of energy conservation measures, providing technical expertise across commissioning processes in complex multi-building projects, while mentoring staff and...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $161K *

Engineer innovative energy solutions by leading complex EaaS projects, optimizing system performance, and mentoring teams. Collaborate across disciplines to enhance energy conservation measures in mul...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$147K - $197K *

Unlock potential by providing expert technical leadership in energy conservation projects, ensuring optimal performance across complex systems in higher education and healthcare environments while men...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$134K - $179K *

Shape the future of energy management by leading complex EaaS projects, optimizing system performance, and mentoring technical teams in a collaborative environment focused on excellence and client sat...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$134K - $179K *

Elevate your career by providing technical expertise in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance a...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$111K - $149K *

Engage in the development and implementation of energy conservation measures for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful pr...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$91K - $122K *

Elevate energy efficiency by providing technical expertise in EaaS projects, focusing on retro-commissioning and energy conservation measures across complex multi-building portfolios in higher educati...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$111K - $149K *

Shape the future of energy management by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measu...

1 week ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.