Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$95K - $115K *

Lead the charge in quality assurance for complex electro-mechanical systems, driving initiatives that ensure product integrity and operational excellence. Collaborate with cross-functional teams to re...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Support and enhance customer cloud environments by troubleshooting AWS issues, coordinating incident resolution, and ensuring operational excellence. This hands-on role requires effective communicatio...

Markham, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Champion engineering analysis and diagnostics for medium-voltage transformers, bridging technical support across teams to enhance reliability, service quality, and lifecycle performance while managing...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Accelerate your career by designing innovative virtualization platforms and systems for engineering research. Collaborate with researchers to create secure, high-performance lab environments, driving...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $140K *

Unlock potential by architecting and enhancing next-gen research platforms, driving automation and reliability to provide researchers with cutting-edge tools. Collaborate in a dynamic environment brid...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $164K *

Develop innovative ESP solutions and collaborate with teams to optimize artificial lift operations. Leverage your engineering skills to enhance system performance while ensuring safety and compliance...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$74K - $148K *

Join a team that's dedicated to ensuring seamless hardware installation and troubleshooting. Leverage your expertise to monitor systems, analyze incidents, and provide technical support while fosterin...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$112K - $144K *

Transform essential public sector operations by leveraging IoT solutions to enhance fleet management, improve compliance, and optimize logistics for safer, greener environments. Collaborate with diver...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$82K - $165K *

Unlock potential by providing advanced process tuning and project management for power plant operations. Collaborate with teams to optimize productivity and ensure successful implementation of major r...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$212K - $268K *

Elevate customer experiences by providing expert technical solutions and guidance. Collaborate with account teams to showcase Cisco's innovative products, ensuring clients achieve their desired outcom...

San Francisco, CARemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Join a team that's dedicated to optimizing Microsoft-based systems, providing advanced technical support, and enhancing IT infrastructure. Collaborate with experts to resolve complex issues and drive...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $90K *

Join a team that's dedicated to delivering exceptional IT support by troubleshooting complex technical issues and enhancing service desk operations for a seamless user experience across the organizati...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$184K - $250K *

Lead technical delivery and architect AI systems at scale, collaborating with enterprise customers to drive operational excellence and accelerate AI adoption. Mentor teams and define engineering stand...

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$77K - $100K *

Transform IT support by delivering exceptional desktop and end-user assistance, ensuring seamless technology for executives and events. Collaborate with senior staff to troubleshoot issues and enhance...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Elevate client technology solutions by collaborating on upgrades, migrations, and infrastructure design. Engage with teams to drive innovation and ensure seamless service delivery across diverse proje...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$88K - $110K *

Tackle complex IT challenges by providing dedicated support to VIP users, ensuring seamless technology experiences across multiple platforms. Collaborate with teams to enhance service quality and driv...

Reposted today

  •   Less than 5 years exp.  •   Food & Beverages

$90K - $110K *

Join a dynamic team to lead travel agencies through seamless technical onboarding, ensuring successful platform conversions with a focus on operational excellence and customer satisfaction. Drive impa...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Manage customer conversions with expertise, ensuring seamless onboarding and integration. Drive project success through collaboration and technical problem-solving, while building strong relationships...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing manufacturing test solutions for cutting-edge server products. Collaborate across disciplines to drive quality, efficiency, and innovation in a dynamic enviro...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Transform application performance monitoring by leveraging your Dynatrace expertise. Collaborate with cross-functional teams to analyze data, troubleshoot issues, and implement solutions that enhance...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...

St. Louis, MORemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Engineer innovative software solutions for UAS products, driving development and deployment across the software lifecycle. Collaborate with cross-functional teams to enhance capabilities and ensure hi...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Empower federal clients by leveraging your expertise in Digital Power solutions. Collaborate with sales teams to drive growth, engage customers with tailored solutions, and contribute to strategic ini...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a dynamic team where you'll engage customers, translate their needs into effective proposals, and collaborate on innovative solutions to drive success in the broadband service industry, enhancing...

Philadelphia, PARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Transform customer insights into innovative technical solutions, driving successful proposals and collaboration. Leverage your expertise to influence architecture and enhance product offerings while e...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.