Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$70K - $100K *

Join a team that's dedicated to delivering exceptional technical support and solutions. Collaborate with customers and internal teams to drive product knowledge and sales effectiveness while managing...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's dedicated to providing 24x7 support for advanced Identity, Credential, and Access Management systems. Leverage your expertise to troubleshoot, assist customers, and enhance operatio...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $170K *

Empower technicians by delivering hands-on training across data center sites. Collaborate with leadership to enhance training programs, ensuring consistent, high-quality delivery while adapting materi...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by designing and deploying secure Azure networking solutions, ensuring reliable connectivity for healthcare organizations while collaborating with customer IT teams to address complex...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Healthcare

$78K - $117K *

Manage the end-to-end coordination of network engineering projects, ensuring seamless deployment and integration of Commercial Edge Gateway and Cell Backhaul MSC systems across national and regional i...

5 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$112K - $182K *

Pioneer your career as a Senior Customer Success Engineer, driving customer success through advanced technical expertise in Certificate Lifecycle Management and PKI. Collaborate with top-tier organiza...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $182K *

Join a team that's dedicated to driving customer success through advanced technical expertise in Certificate Lifecycle Management and PKI. Collaborate with top-tier organizations to optimize solutions...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $182K *

Drive customer success by providing expert guidance in Certificate Lifecycle Management and PKI. Collaborate with technical teams to ensure effective deployment and optimization of solutions, enhancin...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $135K *

Lead the charge in designing low voltage systems for mission-critical facilities. Collaborate with multi-discipline teams to produce high-quality BIM/CAD designs, ensuring project success from concept...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $135K *

Join a team that's shaping the future of telecommunications design. Leverage your expertise in low voltage systems and BIM/CAD to create innovative solutions for mission-critical facilities while coll...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $135K *

Lead the charge in designing low voltage systems for mission-critical facilities, collaborating with multi-discipline teams to produce high-quality BIM/CAD drawings and models, ensuring project succes...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$112K - $182K *

Drive customer success as a Senior Customer Success Engineer, specializing in Certificate Lifecycle Management and PKI. Collaborate with top-tier clients to optimize solutions, ensuring seamless deplo...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $135K *

Transform the future of telecommunications design by creating innovative low voltage systems and layouts for mission-critical facilities. Collaborate with multi-discipline teams to deliver high-qualit...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Join a team that's essential to ensuring 24x7 reliability for our global cryptocurrency trading platform. You'll manage production support, optimize processes, and enhance user experience through tech...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $100K *

Join a team that's dedicated to providing exceptional technical support for Commercial HVAC systems. Leverage your expertise in air-cooled chillers and rooftop units to resolve complex issues and driv...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$72K - $112K *

Serve as a vital technical support resource in healthcare technology, ensuring system stability and customer satisfaction while managing service requests and collaborating with teams for quick resolut...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Engage in technical sales and engineering to optimize water treatment systems, providing expert solutions that enhance operational efficiency and sustainability. Collaborate with teams and clients to...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$210K - $250K *

Lead the charge in driving revenue growth through strategic sales and engineering initiatives. Collaborate with teams to enhance customer engagement and develop effective sales strategies within a dyn...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Advance your career as a hands-on technical leader, driving architectural guidance and modern engineering practices across multiple teams. Collaborate closely with product and engineering to elevate t...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$86K - $138K *

Empower critical infrastructure by managing facilities and telecom systems. Ensure optimal performance of HVAC, power systems, and security while overseeing installations and vendor operations in miss...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$86K - $138K *

Drive excellence in facilities tech support for critical telecom infrastructure. Ensure optimal performance of systems, oversee vendor operations, and maintain essential power systems to support natio...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a team that's redefining cybersecurity by leading technical strategies and executing Proof of Concepts. Collaborate with sales and R&D to bridge client needs and product evolution, ensuring succe...

Denver, CORemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at the forefront of cybersecurity by leading technical strategies in sales cycles. Engage directly with clients to ensure their needs are met and collaborate with teams to drive pr...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Champion customer success by providing expert support for our AI-driven Retail Planning and Pricing platform. Troubleshoot issues, guide users, and collaborate with technical teams to enhance the cust...

California, USRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $105K *

Support the construction lifecycle by assisting in project delivery tasks, ensuring compliance with design specifications and industry standards while collaborating with teams to implement data center...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.