Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$80K - $95K *
Join a dynamic team as you drive customer success by leveraging OneArc technologies. Collaborate with clients to develop innovative solutions, provide training, and ensure seamless integration, all wh...
3 weeks ago
$142K - $168K *
Elevate our sales engineering efforts by driving business opportunities across LATAM and the Eastern US. Collaborate with sales partners to maximize customer value and deliver compelling product demon...
1 week ago
User Terminal Operations Engineer
$90K - $110K *
Optimize user terminal operations and provide tier 3 support. Collaborate with engineering teams for firmware updates, troubleshoot issues, and enhance system performance to ensure seamless satellite...
Reposted 3 weeks ago
$107K - $189K *
Unlock potential by joining a dynamic team of Systems Engineers, supporting the full development lifecycle of advanced radar and communication systems for military applications, ensuring compliance an...
2 weeks ago
Senior Partner Success Implementation Engineer
$120K - $145K *
Drive partner success by providing expert technical guidance, leading complex implementations, and mentoring junior engineers. Collaborate cross-functionally to enhance product adoption and ensure opt...
4 days ago
Technical Enablement Manager, Customer Enablement
$119K - $317K *
Lead cross-functional initiatives by coordinating projects from development to readiness, ensuring alignment, managing risks, and driving accountability to achieve strategic technical goals and enhanc...
2 weeks ago
Technical Enablement Manager, Customer Enablement
$119K - $317K *
Lead the charge in driving alignment across complex initiatives, ensuring project success through effective coordination, risk management, and collaboration with multi-functional teams to deliver stra...
2 weeks ago
Sr. Thermal Engineer - Server Design
$120K - $145K *
Innovate thermal solutions for server products, enhancing energy efficiency and performance. Collaborate on design, testing, and validation while leading system-level decisions in a fast-paced environ...
2 weeks ago
Technical Services Engineer 2 / 3
$72K - $134K *
Join a team that's redefining training solutions for the U.S. Air Force. Collaborate with experts to design and implement innovative learning systems, ensuring effective skill development across multi...
4 days ago
$130K - $155K *
Unlock potential by leading technical initiatives in power management, focusing on DC/DC buck converters. Collaborate with R&D and customers to ensure successful product adoption through expert design...
1 week ago
Sr. Developer Enablement Engineer - 1043
$144K - $194K *
Champion developer enablement by creating technical documentation and support resources for advanced quantum computing platforms, ensuring user success through collaboration with cross-functional team...
2 weeks ago
$95K - $115K *
Drive system improvements and enhance applications by identifying opportunities, implementing innovative designs, and maintaining quality code while collaborating with teams to leverage new technologi...
Reposted 2 weeks ago
$96K - $166K *
Lead the charge in maintaining peak efficiency of critical data center systems. Oversee electrical, mechanical, and safety operations while providing expert guidance to teams and ensuring compliance w...
1 week ago
$96K - $166K *
Engineer and optimize critical systems in a data center to ensure peak performance and safety. Lead a team, oversee maintenance, and innovate practices while providing expert technical guidance in a f...
Reposted 3 weeks ago
$95K - $115K *
Unlock potential by enhancing our security operations and engineering practices. Collaborate with cross-functional teams to implement robust security measures, ensuring compliance and operational resi...
1 week ago
$95K - $115K *
Drive security operations and engineering initiatives to enhance enterprise resilience. Collaborate with cross-functional teams to implement effective security measures, ensuring compliance and operat...
1 week ago
$90K - $110K *
Champion security excellence by enhancing operational resilience and privacy. Collaborate with cross-functional teams to implement robust cybersecurity measures, ensuring compliance and protecting ent...
1 week ago
Senior Server Tech Services Engineer
$96K - $173K *
Unlock potential by leading complex technical escalations and resolving high-severity hardware and network issues. Collaborate with teams to drive operational excellence on a global scale, ensuring op...
5 days ago
Senior Server Tech Services Engineer
$96K - $173K *
Empower our global infrastructure by resolving high-severity hardware and network issues. Lead technical escalations, mentor engineers, and drive operational excellence across one of the world's large...
5 days ago
$62K - $110K *
Optimize production processes by leading scientific investigations, analyzing data trends, and implementing corrective actions to enhance product quality and efficiency. Collaborate with cross-functio...
Reposted 4 days ago
Communications Specialist, Senior
$77K - $176K *
Empower senior leaders by crafting strategic communications that drive engagement and clarity. Lead the development of impactful messaging and deliverables, ensuring alignment with organizational goal...
2 days ago
$77K - $176K *
Elevate national defense by designing and optimizing networks for the DoD. Collaborate with stakeholders to ensure robust, secure, and efficient network solutions that adapt to evolving operational ne...
4 days ago
$80K - $95K *
Empower quality assurance in complex electro-mechanical systems. Ensure adherence to high standards, drive improvements, and collaborate across teams to enhance product performance and compliance whil...
Reposted 4 weeks ago
Senior Operations Engineer, Operations Engineering
$119K - $161K *
Unlock potential by leading complex, cross-functional projects to enhance sortation and distribution solutions. Engage with teams and stakeholders to drive timely implementations and optimize facility...
Reposted 1 week ago
Physical Security Engineer, Data Center Design Engineering
$116K - $160K *
Shape the security framework for Data Centers by leading design projects and collaborating with diverse teams to enhance AWS's global safety standards. Your expertise will drive innovations in securit...
Reposted 3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.