Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
HPC DevOps & Software Integration Engineer
$110K - $130K *
Drive innovation in high-performance computing by delivering secure software deployments, automating infrastructure, and resolving complex technical challenges. Collaborate with teams to enhance relia...
2 weeks ago
$120K - $145K *
Join a dynamic team to lead engineering efforts in AI server repair, driving process improvements and technical excellence while managing a multidisciplinary group of engineers to enhance operational...
3 days ago
Senior Technical Support Specialist
$95K - $121K *
Accelerate your career by providing high-touch IT support to executives, ensuring seamless technology experiences. Collaborate with leadership to proactively resolve issues and enhance operational eff...
3 weeks ago
$110K - $130K *
Join us as a technical product champion, bridging customer security needs and our advanced AI platform. You'll lead technical discussions, deliver impactful demos, and design tailored solutions for co...
Reposted 4 days ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...
1 week ago
Premium Support Business Development Manager, AWS Enterprise Support, AWS Enterprise Support
$162K - $220K *
Join a team that's driving innovation in Premium Support for startups. You'll strategize and execute go-to-market initiatives, engage with key stakeholders, and enhance support offerings to accelerate...
1 week ago
Staff Firmware Engineer - CPU Telemetry & Drivers
$150K - $180K *
Elevate the future of embedded systems by developing low-level CPU telemetry and drivers. Collaborate with cross-functional teams to enhance performance visibility and diagnostics for next-gen compute...
3 days ago
Staff Firmware Engineer - CPU Telemetry & Drivers
$110K - $130K *
Lead the charge in developing low-level CPU telemetry and driver software, enhancing system observability and performance analysis across embedded and cloud-edge environments. Collaborate with cross-f...
1 week ago
Software and Systems Engineer, Senior
$86K - $198K *
Elevate mission impact by designing Cloud-based software systems. Leverage your expertise in Agile methodologies and documentation to transform real-world needs into effective engineering solutions th...
2 days ago
$128K - $176K *
Support customers by optimizing semiconductor manufacturing processes, ensuring high-quality installations, troubleshooting complex systems, and collaborating with R&D teams to enhance product perform...
1 week ago
Advanced Network Engineer Support
$60K - $180K *
Drive innovative solutions as you analyze project impacts and support advanced electronics systems. Collaborate in tactical planning and hands-on engineering to enhance efficiency and resource allocat...
Today
$150K - $190K *
Unlock potential by leading the integration and validation of advanced plasma-based sensing systems. Collaborate across disciplines to shape technical documentation and drive system performance in a f...
3 weeks ago
Hardware Engineer - Forward Deployed
$95K - $115K *
Engage in hands-on deployments of cutting-edge systems for maritime missions. Leverage your expertise integrating mechanical and electrical components while troubleshooting and evolving hardware desig...
Reposted 3 weeks ago
Electrical Engineering Tech III
$81K - $118K *
Join a team that's driving innovation in electrical engineering by executing complex prototype builds, conducting advanced testing, and mentoring junior technicians. Your expertise will guide developm...
2 weeks ago
Senior Scaled Customer Education Specialist
$80K - $121K *
Champion training initiatives to empower customers in maximizing value from our platform. Drive measurable success through innovative, scalable educational programs, enhancing knowledge across diverse...
Reposted 3 weeks ago
Cloud Infrastructure Support Engineer
$110K - $130K *
Elevate cloud infrastructure support by managing AWS environments, optimizing security, and enhancing operational efficiency. Collaborate with teams to ensure seamless client experiences and maintain...
1 week ago
$77K - $176K *
Drive the design and integration of advanced electrical systems, leveraging expertise in signal processing and machine learning to solve complex challenges. Mentor junior engineers and contribute to s...
1 week ago
Executive Support Engineer (White Glove/Mac/Windows/AV Support/Troubleshooting) - *ONSITE*
$100K - $157K *
Transform executive support by providing high-quality technical assistance to leadership. Collaborate with teams to ensure seamless operations, troubleshoot issues, and maintain optimal technology for...
3 weeks ago
$80K - $95K *
Engineer robust integrations between diverse DMP platforms, enhancing productivity through API development, coding best practices, and debugging across multiple programming languages while ensuring ti...
Reposted today
Senior System Dev Engineer, Data Center Engineering
$151K - $204K *
Build innovative control systems software for AWS data centers, focusing on mechanical infrastructure. Collaborate with cross-functional teams to enhance reliability and efficiency while providing on...
6 days ago
Field Engineering, Workplace Deployment SME
$110K - $130K *
Unlock your potential as a Field Engineering Subject Matter Expert, driving the delivery of complex workplace technology programs. Collaborate across teams to enhance standards, improve delivery metho...
1 week ago
$90K - $115K *
Deliver expert-level service on CT, MR, and X-ray equipment, ensuring optimal performance through preventive maintenance, troubleshooting, and emergency repairs across healthcare facilities in a multi...
3 weeks ago
$80K - $95K *
Engage in innovative project planning and execution as a key member of a dynamic technical team, mentoring peers while managing IT environments globally for enhanced operations and continuous improvem...
Reposted 2 weeks ago
$71K - $97K *
Elevate operational excellence by ensuring the reliability and performance of automated systems. This hands-on role involves troubleshooting and maintaining complex electro-mechanical systems to susta...
Reposted 1 week ago
$120K - $145K *
Drive the architecture and automation of core IT systems, ensuring reliability and security. Collaborate with cross-functional teams to enhance productivity and support executives in a fast-paced envi...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.