Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$120K - $145K *
Join a dynamic team as you lead the reliability program for our V2 and V3 aircraft, driving hands-on investigations and corrective actions across multiple engineering disciplines to enhance fleet perf...
1 week ago
System Application Support Engineer
$105K - $125K *
Optimize application performance and reliability by providing expert support and maintenance for critical business systems. Collaborate with cross-functional teams to troubleshoot issues, enhance oper...
6 days ago
$74K - $90K *
Lead the charge in delivering IT support for system operations, ensuring efficient resolution of end-user issues while collaborating with cross-functional teams to meet performance goals. Engage in ha...
Reposted 3 weeks ago
Technical Customer Success Manager
$130K - $145K *
Join us to manage enterprise customer relationships, driving adoption and retention through strategic insights and strong partnerships. You'll be a trusted advisor, ensuring measurable value and succe...
1 week ago
$62K - $141K *
Engineer innovative electrical systems and components, supporting design, testing, and integration for diverse applications. Collaborate with experienced engineers to tackle complex challenges and gro...
1 week ago
$69K - $158K *
Join a team that's dedicated to enhancing software security by identifying vulnerabilities and implementing robust solutions. Collaborate with developers and engineers to ensure secure software practi...
2 days ago
Senior Analyst Technical Support
$78K - $102K *
Support business operations by implementing and troubleshooting technology systems across various locations. Engage with teams to enhance processes and provide training, ensuring effective use of appl...
1 week ago
$139K - $208K *
Unlock potential by driving technical sales support and solutions for customers. Collaborate with sales teams to achieve targets while providing expert guidance on F5 products and services, ensuring c...
1 week ago
$115K - $173K *
Elevate your career by joining a dynamic sales team as a Solutions Engineer, where you'll leverage technical expertise to drive sales, support customers, and deliver innovative F5 solutions that bridg...
1 week ago
$127K - $191K *
Unlock potential by driving technical sales solutions for major service providers. Collaborate with sales teams to articulate value propositions, mentor peers, and deliver exceptional customer service...
1 week ago
$80K - $95K *
Transform fleet reliability through hands-on investigation and program development. Drive root cause analysis and preventative maintenance for deployed products, ensuring optimal performance as the co...
3 days ago
$104K - $156K *
Unlock your potential as a Solutions Engineer, driving sales success by leveraging technical expertise to address customer challenges and deliver F5 solutions. Collaborate with sales teams to achieve...
1 week ago
Director, Client Service / Technical Customer Support
$102K - $125K *
Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...
2 weeks ago
$80K - $95K *
Join the Wireless Connectivity Solutions team to design, implement, and maintain Cisco wireless networks while driving innovative solutions and collaborating with diverse stakeholders across various p...
3 weeks ago
$229K - $299K *
Lead technical engagements with AI infrastructure customers, driving account strategy and architectural design. Collaborate with teams to deliver impactful solutions and ensure customer success throug...
3 days ago
$229K - $299K *
Unlock potential by leading technical engagements with AI infrastructure customers. Collaborate with Account Executives to drive account strategy, deliver impactful demonstrations, and influence produ...
3 days ago
$202K - $257K *
Join a dynamic team to drive technical sales solutions, enhance customer engagement, and elevate Cisco's portfolio. Collaborate with partners and account teams to ensure success and influence strategi...
1 week ago
Test & Validation Integration Engineer - Federal Customer
$110K - $130K *
Lead the charge in ensuring seamless deployment of enterprise-grade infrastructure by integrating, testing, and validating complex systems in a controlled lab environment, enabling rapid field activat...
1 week ago
$88K - $105K *
Unlock potential by leading server production testing, ensuring quality and efficiency. Collaborate with cross-functional teams to optimize processes and uphold global standards in a dynamic manufactu...
2 weeks ago
$80K - $90K *
Manage and oversee a multi-region Onsite Tech Support team, driving technical priorities and solutions. Engage with stakeholders, resolve critical issues, and ensure project deliverables align with op...
2 days ago
$72K - $93K *
Collaborate with a dynamic team to deliver exceptional on-site technical support, leveraging your expertise to diagnose and resolve customer issues while enhancing their experience with our services...
5 days ago
$76K - $96K *
Contribute to exceptional customer experiences by delivering on-site technical support, diagnosing issues, and collaborating with teams to resolve hardware and software challenges effectively in a dyn...
5 days ago
Staff Product Support Engineer
$177K - $265K *
Shape the future of aircraft supportability by leading technical oversight, ensuring quality lifecycle development, and collaborating with teams to meet performance and budget goals in a dynamic envir...
Reposted 1 week ago
Staff Product Support Engineer
$177K - $265K *
Lead the charge in ensuring quality lifecycle development and logistics products, collaborating with teams to meet performance, cost, and schedule objectives while providing technical oversight for su...
2 weeks ago
$86K - $198K *
Support national security by designing and implementing cloud solutions, leveraging enterprise architecture expertise to modernize IT infrastructures and enhance operational capabilities for clients i...
2 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.