Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Mechanical Engineer - Customer Focused Team
$94K - $141K *
Drive your career with a dynamic team focused on innovative mechanical design. Collaborate closely with customers to develop cutting-edge Coolant Distribution Units, ensuring high performance and reli...
5 days ago
$110K - $130K *
Champion innovative cloud networking solutions by designing secure, resilient architectures that integrate private and public cloud environments, ensuring seamless connectivity and adherence to Zero T...
1 week ago
$86K - $198K *
Optimize software testing processes by collaborating with developers and users to ensure product integrity. Automate security and performance testing while enhancing your skills in cloud development a...
3 days ago
$86K - $198K *
Join a team that's shaping the future of software testing by automating security and performance evaluations. Collaborate with developers and users to enhance cloud-based systems while expanding your...
3 days ago
$55K - $126K *
Champion organizational excellence by leveraging your technical editing skills to enhance performance through strategic recommendations and operational improvements across various management advising...
Reposted 4 days ago
$69K - $158K *
Transform IT infrastructure by leveraging cloud platforms to modernize critical environments. Collaborate with experts in Azure, AWS, and DevOps to design innovative solutions that meet client needs a...
Today
$86K - $198K *
Champion the design and development of advanced DoD munition systems. Lead complex mechanical engineering projects, ensuring integration and technical excellence while mentoring teams and driving inno...
1 week ago
Senior Technical Account Engineer - BAE Systems
$116K - $157K *
Lead critical technical escalations and serve as the trusted advisor for complex enterprise communications issues, mentoring engineers and strengthening governance in a mission-critical environment...
2 weeks ago
$70K - $115K *
Empower secure software development by implementing CI/CD pipelines and container security. Collaborate across teams to ensure compliance with RMF and enhance security practices in a dynamic, mission...
3 days ago
$80K - $95K *
Shape the future of testing as you collaborate with teams to enhance test strategies, troubleshoot systems, and drive continuous improvement in manufacturing environments, ensuring quality and efficie...
3 weeks ago
IT/Support Operations Engineer (NY)
$80K - $95K *
Join our IT team as you address daily technical issues, enhance support standards, and maintain our office infrastructure. Play a vital role in user management and systems administration in a hands-on...
3 weeks ago
Infrastructure Engineer- NICE CXone
$110K - $130K *
Transform the cloud communication landscape by optimizing existing systems, driving AI innovations, and mentoring teams. Lead complex integrations and troubleshoot major incidents to enhance performan...
1 week ago
$95K - $115K *
Champion the growth of Field Service Engineering by bridging technical expertise and operational needs, ensuring successful project delivery and support for diverse industry partners in a dynamic, hig...
4 days ago
$88K - $105K *
Engage as a Field Service Engineer, supporting integration and testing of advanced subsystems. Collaborate with teams and customers to troubleshoot and enhance product performance while ensuring timel...
1 week ago
$88K - $105K *
Champion the integration and testing of advanced subsystems, collaborating with customers and engineering teams to ensure successful deployment and performance evaluation in dynamic environments. Trav...
1 week ago
$88K - $105K *
Join us to support the integration and testing of advanced subsystems, collaborating with customers and engineering teams to ensure successful deployment and performance evaluation in dynamic environm...
1 week ago
Lead Services Specialist - Technical Support
$80K - $95K *
Shape the future of production performance by providing expert technical support for Electrical Submersible Pumping (ESP) systems, collaborating with teams to optimize solutions and enhance asset valu...
2 weeks ago
Technical Solutions Consultant - Americas
$100K - $120K *
Inspire customer success by bridging technical expertise with client-facing roles. Guide complex product implementations and integrations, ensuring high-quality support and solutions tailored to diver...
Reposted 2 weeks ago
$141K - $236K *
Unlock your potential as you support and enhance multi-platform network solutions, ensuring optimal performance and security in a dynamic environment. Collaborate with a team of experts to drive innov...
3 days ago
$114K - $190K *
Join a team that's dedicated to enhancing network security and performance. Leverage your expertise in advanced networking technologies to troubleshoot, design, and implement solutions while providing...
1 week ago
$114K - $190K *
Unlock potential by integrating advanced network solutions and security protocols. Collaborate with a global team to troubleshoot and support complex systems, ensuring seamless connectivity across div...
1 week ago
$110K - $145K *
Contribute to the design and implementation of advanced communication systems for public safety, ensuring seamless integration and support for critical infrastructure projects while collaborating with...
1 week ago
Quality Assurance & Customer Support Engineer req. 1204731
$80K - $95K *
Transform product quality through hands-on testing and customer support. Engage in automation, troubleshoot issues, and drive efficiencies. Collaborate with engineering for optimal customer experience...
3 weeks ago
Support Engineer, U.S. Government Support
$95K - $160K *
Join our U.S. Government Support Engineering team to tackle complex technical challenges in secure environments. Leverage your Linux expertise and customer support skills to enhance GitLab's performan...
2 weeks ago
$110K - $130K *
Unlock potential by engaging with clients to translate technical challenges into innovative solutions. This role combines presales expertise, solution design, and hands-on engineering to drive custome...
5 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.