Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$120K - $145K *

Join a dynamic team as a Senior Enterprise Support Engineer, driving technical solutions and client engagements for enterprise clients. Leverage your expertise in cloud forensics and AI orchestration...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $115K *

Advance your career by providing essential IT support for manufacturing operations, ensuring seamless functionality of hardware, software, and network systems while collaborating with corporate IT to...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate your career by providing Level 3 application support, resolving complex issues, and optimizing SQL performance while collaborating with development teams to enhance system stability and user e...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$87K - $108K *

Champion customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance product knowledge, and ensure a positive experience f...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$87K - $108K *

Champion customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance documentation, and drive resolutions, ensuring a seam...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$87K - $108K *

Empower customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance product knowledge, and ensure a positive experience fo...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Unlock potential by leading complex test and evaluation activities, analyzing system requirements, and developing strategies to ensure mission-critical effectiveness and risk management in collaborati...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $105K *

Join a team that's dedicated to elevating client support standards. You'll troubleshoot complex issues, foster client relationships, and collaborate with developers to enhance product documentation an...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Elevate your career by providing expert process engineering support for sulfuric acid alkylation customers across the Americas. Become a trusted advisor, driving reliability improvements and identifyi...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$124K - $143K *

Empower production excellence by designing robust manufacturing processes and procedures. Collaborate with cross-functional teams to enhance mechanical integrity and ensure product performance through...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$112K - $162K *

Join us as a Senior Mechanical Engineer to enhance operational efficiency and reliability in mission-critical data centers by applying your expertise in critical cooling systems and collaborating acro...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $154K *

Transform customer experiences by bridging engineering and support teams, driving technical issue resolution, and enhancing product deployment. Own the bug-resolution lifecycle while empowering teams...

California, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$61K - $141K *

Lead the charge in designing and implementing robust network solutions, collaborating with diverse teams to ensure seamless integration of voice, data, and security systems across global environments...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$77K - $176K *

Join a team that's shaping the future of network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse stakeholders to deliver innovative netwo...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$61K - $141K *

Empower your career by designing and implementing robust network solutions. Collaborate with diverse teams to create structured designs for voice, data, and security systems, ensuring seamless integra...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$77K - $176K *

Transform network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse teams to deliver innovative network architectures that support both on...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Lead the charge in designing and implementing robust network solutions for diverse environments. Collaborate with cross-functional teams to ensure seamless integration of voice, data, and security sys...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Develop and implement network solutions for voice, data, and security systems. Collaborate with cross-functional teams to design, document, and execute network architecture in both on-prem and cloud e...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Join a dynamic team to design, implement, and optimize secure network infrastructures, leveraging Cisco technologies and advanced routing protocols to enhance performance and security across enterpris...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Unlock potential by designing and optimizing secure network infrastructures, leveraging Cisco technologies to enhance performance and reliability in complex environments while collaborating with cross...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Join a team that's dedicated to enhancing national security through innovative network engineering. Leverage your expertise in network design, cloud integration, and security to develop robust solutio...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Shape the future of server technology by leading technical collateral development, defining benchmarks, and creating proof of concepts. Collaborate with product managers and engineers to enhance produ...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Drive innovation in server technology as a System Engineer, leading technical collateral development and creating benchmarks. Collaborate with product teams to enhance product differentiation through...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Launch customer success by driving the effective implementation of engineering solutions. Collaborate with teams to develop relationships, offer training, and provide consultancy to ensure satisfactio...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Provide Tier 1 Help Desk support for various applications, manage user accounts, and document customer issues. Collaborate with technical teams to enhance operations and develop user guides while gain...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.