Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$100K - $120K *

Lead the charge in ensuring technical excellence and quality across all P&C project deliverables. Provide mentorship, establish engineering standards, and drive continuous improvement initiatives to e...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Champion technical sales excellence by guiding clients through the sales cycle, enhancing product adoption, and collaborating with teams to drive customer satisfaction and revenue growth in the cybers...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $250K *

Innovate the design and delivery of cutting-edge SaaS solutions powered by data, ML, and AI. Own key technical areas driving high-quality product features through collaboration, backend development, a...

CanadaRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's shaping the future of IT solutions by driving revenue growth, building strategic client relationships, and implementing Cloud, Data & AI initiatives with major brands. Your impact w...

CanadaRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Optimize quality assurance processes by designing and maintaining automation frameworks that enhance software reliability and delivery speed. Collaborate with cross-functional teams to ensure complian...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$78K - $85K *

Transform customer engagements by providing expert technical support and optimizing fluid dispensing processes. You'll collaborate with clients, troubleshoot systems, and ensure seamless operations ac...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $220K *

Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Transform customer success by leading strategic post-sales initiatives, fostering C-level partnerships, and driving business transformation. Ensure predictable renewals and maximize value through coll...

Addison, TXRemote

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Optimize your career by leading clinical supply logistics for global studies. Oversee project management, stakeholder alignment, and operational strategies to ensure timely delivery of clinical suppli...

North Carolina, USRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$106K - $151K *

Reimagine customer engagement in the IoT space, driving innovative solutions for small to medium businesses. Leverage your sales expertise to navigate complex negotiations and build lasting relations...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$154K - $260K *

Transform edge AI solutions by leading a talented engineering team. Drive the strategy for embedded systems and machine learning, ensuring impactful deployment of intelligent safety features for real...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$197K - $315K *

Drive success by leading a regional Application Engineering team, providing technical support, training, and fostering customer engagement to enhance partnerships and ensure effective deployment of ro...

Atlanta, GARemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $177K *

Elevate your career by mastering Oracle software engineering in a dynamic, remote environment. Collaborate with a skilled team to enhance database performance and support critical applications while d...

United StatesRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $172K *

Grow your career with a team that's driving public sector digital transformation by providing expert solutions and support to government clients, enhancing their DevSecOps and MLOps practices while al...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $95K *

Empower innovation in mobile advertising by leveraging expertise in measurement and fraud mitigation. Collaborate with stakeholders to enhance adtech solutions and navigate the evolving landscape of d...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Media

$500K+*

Drive end-to-end delivery across technology streams, leading cross-functional teams to ensure alignment, transparency, and success in high-visibility projects. Collaborate with stakeholders and manage...

Edison, NJRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Business Services

$180K - $230K *

Lead complex, multi-workstream technology programs, ensuring alignment across teams and delivering customer outcomes through strategic planning, execution, and governance. Drive program success by man...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$214K - $295K *

Pioneer the development of innovative user experiences across platforms, harnessing deep technical expertise and leadership to enhance product design. Collaborate broadly to drive operational excellen...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Accelerate your career by designing and optimizing secure, scalable cloud infrastructure. Collaborate with cross-functional teams to enhance operational efficiency and ensure high availability for glo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$175K - $210K *

Shape the future of product-led growth by leveraging AI to enhance customer experiences. Lead cross-functional teams to drive acquisition, engagement, and retention through innovative product strategi...

San Diego, CARemote

5 days ago

  •   11 - 15 years exp.  •   Information Technology

$182K - $288K *

Lead the charge in embedding security into the software development lifecycle, scaling secure standards across engineering. Collaborate broadly within teams to promote a 'secure by default' culture wh...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $210K *

Drive regulatory strategy and leadership in a dynamic biotech environment, ensuring compliance and advancing innovative RNA-based therapeutics through effective global regulatory submissions and stake...

North Carolina, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Unlock potential by leading advanced technical service operations, driving customer satisfaction and team collaboration while exceeding service expectations across diverse equipment and modalities...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Join a team that's leading the modernization of a legacy system. Drive architectural decisions, enhance engineering practices, and foster a culture of innovation while ensuring reliable delivery and c...

Pennsylvania, USRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.