Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$100K - $120K *
Lead the charge in ensuring technical excellence and quality across all P&C project deliverables. Provide mentorship, establish engineering standards, and drive continuous improvement initiatives to e...
3 days ago
$110K - $130K *
Champion technical sales excellence by guiding clients through the sales cycle, enhancing product adoption, and collaborating with teams to drive customer satisfaction and revenue growth in the cybers...
3 weeks ago
$180K - $250K *
Innovate the design and delivery of cutting-edge SaaS solutions powered by data, ML, and AI. Own key technical areas driving high-quality product features through collaboration, backend development, a...
Reposted 1 week ago
Account Executive - Cloud, Data & AI
$110K - $130K *
Join a team that's shaping the future of IT solutions by driving revenue growth, building strategic client relationships, and implementing Cloud, Data & AI initiatives with major brands. Your impact w...
Reposted 4 weeks ago
$100K - $130K *
Optimize quality assurance processes by designing and maintaining automation frameworks that enhance software reliability and delivery speed. Collaborate with cross-functional teams to ensure complian...
3 weeks ago
Field Applications Engineer (Fluid Dispensing)
$78K - $85K *
Transform customer engagements by providing expert technical support and optimizing fluid dispensing processes. You'll collaborate with clients, troubleshoot systems, and ensure seamless operations ac...
Reposted 4 weeks ago
$150K - $220K *
Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...
Reposted 1 week ago
Customer Success Executive - HC/LS
$150K - $180K *
Transform customer success by leading strategic post-sales initiatives, fostering C-level partnerships, and driving business transformation. Ensure predictable renewals and maximize value through coll...
4 days ago
FSP Clinical Supplies Project Manager (CTSM)
$90K - $110K *
Optimize your career by leading clinical supply logistics for global studies. Oversee project management, stakeholder alignment, and operational strategies to ensure timely delivery of clinical suppli...
Reposted 5 days ago
Program Manager, Strategic Customer Delivery
$108K - $156K *
Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...
4 days ago
$106K - $151K *
Reimagine customer engagement in the IoT space, driving innovative solutions for small to medium businesses. Leverage your sales expertise to navigate complex negotiations and build lasting relations...
Reposted 3 weeks ago
$154K - $260K *
Transform edge AI solutions by leading a talented engineering team. Drive the strategy for embedded systems and machine learning, ensuring impactful deployment of intelligent safety features for real...
Reposted 3 weeks ago
Head of Application Engineering, North America (Teradyne Robotics, US remote)
$197K - $315K *
Drive success by leading a regional Application Engineering team, providing technical support, training, and fostering customer engagement to enhance partnerships and ensure effective deployment of ro...
1 week ago
$105K - $177K *
Elevate your career by mastering Oracle software engineering in a dynamic, remote environment. Collaborate with a skilled team to enhance database performance and support critical applications while d...
Reposted 6 days ago
Solution Engineer, Presales - Public Sector (US Remote)
$160K - $172K *
Grow your career with a team that's driving public sector digital transformation by providing expert solutions and support to government clients, enhancing their DevSecOps and MLOps practices while al...
Reposted 3 weeks ago
Senior Account Manager, Adtech
$75K - $95K *
Empower innovation in mobile advertising by leveraging expertise in measurement and fraud mitigation. Collaborate with stakeholders to enhance adtech solutions and navigate the evolving landscape of d...
6 days ago
$500K+*
Drive end-to-end delivery across technology streams, leading cross-functional teams to ensure alignment, transparency, and success in high-visibility projects. Collaborate with stakeholders and manage...
Reposted 6 days ago
Technical Program Manager, Network
$180K - $230K *
Lead complex, multi-workstream technology programs, ensuring alignment across teams and delivering customer outcomes through strategic planning, execution, and governance. Drive program success by man...
6 days ago
Staff Engineer, Experience Engineering
$214K - $295K *
Pioneer the development of innovative user experiences across platforms, harnessing deep technical expertise and leadership to enhance product design. Collaborate broadly to drive operational excellen...
Reposted 3 weeks ago
$120K - $145K *
Accelerate your career by designing and optimizing secure, scalable cloud infrastructure. Collaborate with cross-functional teams to enhance operational efficiency and ensure high availability for glo...
2 weeks ago
Senior Director Product Management, Product Led Growth - 220813
$175K - $210K *
Shape the future of product-led growth by leveraging AI to enhance customer experiences. Lead cross-functional teams to drive acquisition, engagement, and retention through innovative product strategi...
5 days ago
Senior/Staff Engineer, Application & Product Security
$182K - $288K *
Lead the charge in embedding security into the software development lifecycle, scaling secure standards across engineering. Collaborate broadly within teams to promote a 'secure by default' culture wh...
Reposted 3 weeks ago
Senior Director, Regulatory Affairs - Client-Dedicated Embedded Role
$180K - $210K *
Drive regulatory strategy and leadership in a dynamic biotech environment, ensuring compliance and advancing innovative RNA-based therapeutics through effective global regulatory submissions and stake...
2 weeks ago
Field Service Engineer 3 - MR - San Antonio, TX
$80K - $95K *
Unlock potential by leading advanced technical service operations, driving customer satisfaction and team collaboration while exceeding service expectations across diverse equipment and modalities...
Reposted 3 weeks ago
$150K - $180K *
Join a team that's leading the modernization of a legacy system. Drive architectural decisions, enhance engineering practices, and foster a culture of innovation while ensuring reliable delivery and c...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.