Support Escalation Engineer Jobs in Waterloo, ON

Empower your career by delivering exceptional technical support and solutions. Engage with top clients to analyze and resolve issues, driving high-quality customer experiences while collaborating clos...

Solve complex technical escalations, collaborating with engineering to ensure effective resolutions. Take ownership from intake to handoff, while enhancing product quality through proactive issue iden...

Support our sales team by leveraging technical expertise to solve customer challenges with Auvik's solutions. You'll collaborate internally and externally, assisting prospects through software evaluat...

Empower enterprise AI security initiatives by leading customer success, driving delivery excellence in engagements, and crafting compelling narratives that enhance customer risk management and expand...

Deliver impactful solutions by translating business needs into effective technical designs. Collaborate with stakeholders and lead teams to create system architectures and ensure project success throu...

Champion user success by delivering expert technical support, navigating complex networking challenges, and enhancing customer experience through proactive solutions and collaboration with cross-funct...

Lead the charge in shaping AI-driven customer experiences by architecting secure, scalable Google Cloud solutions. Play a vital role in innovation, driving advancements in conversational AI to enhance...

Manage the end-to-end lifecycle of complex ELD compliance issues, driving resolution and product improvements while collaborating closely with customers, R&D, and support teams to ensure seamless oper...

Empower Client success by analyzing trends, identifying risks, and driving improvements in a fast-paced environment. Collaborate with teams to prevent escalations and implement permanent solutions, en...

Manage comprehensive client assessments and care plans. Collaborate with team members to lead client care, ensuring seamless transitions to community support services based on unique client needs...

Grow your career with a dynamic role driving success for mid-to-upper-market customers. Engage technically with clients, leverage AI features, and translate data into actionable insights while fosteri...

Grow your career with a Senior Technical Support Analyst role, where you'll troubleshoot complex technical issues, collaborate with top talent, and enhance service delivery in healthcare technology wh...

Optimize quality assurance processes at every sprint, leveraging ServiceNow expertise and cutting-edge tools to enhance testing efficiency and ensure robust delivery across ITSM and CSM platforms...

Champion customer success by developing strong relationships and supporting Enterprise users with tailored technical expertise across SOTI solutions, ensuring seamless product utilization and strategi...

Empower your career as a leader in SRE, optimizing Kubernetes infrastructure and AI tooling. Collaborate with engineering teams to enhance delivery and reliability while embedding best practices in au...

Help us redefine technical support by owning high-impact escalations, leveraging AI tools, and mentoring junior team members. Collaborate across departments to enhance customer experience. Your expert...

Unlock operational excellence as you enhance observability, strengthen monitoring practices, and ensure system reliability across complex environments, directly impacting delivery and operational matu...

Lead the charge in managing corporate infrastructure and cybersecurity, ensuring the highest reliability and performance across our cloud services. Drive critical projects and enhance IT systems to de...

Drive sales success by managing the full sales cycle, engaging clients through tailored demos, and building strong relationships in a dynamic B2B SaaS environment focused on mid-market and enterprise...

Join a rapidly growing SaaS leader to drive new business opportunities, own the full sales cycle, and lead value-centric conversations with stakeholders while shaping market insights into product impr...

Empower your sales career by driving new business opportunities, navigating complex buying cycles, and building trusted relationships within a high-performing SaaS environment focused on developer pro...

Deliver client-centered speech therapy by conducting assessments and implementing tailored treatment programs, positively impacting clients' lives while collaborating with a multidisciplinary team in...

Elevate client well-being by delivering transformative speech therapy services. Collaborate with a dynamic team to assess and implement effective treatment programs tailored to individual needs. Make...

Champion the design and implementation of secure, scalable application infrastructures. Focus on developing security solutions that align with business initiatives while mentoring teammates in best pr...

Help us drive revenue growth by implementing innovative Cloud, Data & AI solutions for top-tier clients. Collaborate with cross-functional teams to maximize client success and accelerate their digital...