Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Transform healthcare by engineering seamless data integrations between complex EHR systems and our innovative platform. Empower clinicians with actionable insights to enhance patient care and outcomes...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$70K - $150K *

Join a team that's dedicated to safeguarding sensitive data and assets. Collaborate across departments, analyze trends, and execute strategic solutions to mitigate risks and enhance Cybersecurity prac...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive customer engagement and satisfaction by managing the full customer lifecycle, utilizing innovative AI workflows, and collaborating across teams to enhance service delivery and trust in our solut...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Contribute to seamless customer engagement and support as a Salesforce Engineer, facilitating communication between clients and offshore teams to enhance EPLUS product functionality and resolve issues...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Drive success by leveraging your business acumen and industry relationships to secure new accounts and foster long-term partnerships. Utilize strategic insights to navigate complex sales cycles and de...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$104K - $166K *

Accelerate progress at incident response by leading hands-on operations, driving detection engineering, and collaborating with security teams for swift containment and reporting of security incidents...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$124K - $156K *

Transform contact center operations by leveraging Genesys expertise to optimize omnichannel solutions, enhance user experience, and collaborate with cross-functional teams to execute strategic technic...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$105K - $110K *

Explore your technical expertise to enhance critical radio communication systems. Collaborate with diverse teams to support emergency communications, manage infrastructure, and ensure operational reli...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Drive innovative solutions in power system modeling by leading EMT studies, developing models, and providing expert advisory support to clients while collaborating with a dynamic team to transform ene...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Drive employee relations strategies by providing expert guidance to business leaders on performance management, compliance, and workplace complaints. Collaborate with teams to ensure effective resolut...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Unlock potential by leading architecture in sales and implementations. Collaborate with clients and teams to drive technical excellence, enhance projects, and innovate solutions across multiple platfo...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$134K - $230K *

Shape the enterprise AI landscape by aligning technology strategy with business goals, governing AI initiatives responsibly, and driving cross-functional adoption. Collaborate with stakeholders to inn...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $178K *

Analyze service delivery data to develop impactful reporting solutions, enhance operational performance, and support continuous improvement initiatives across managed service agreements...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's driving innovation in water treatment systems. Lead semi-complex site surveys, engage with teams to develop designs, and oversee operations. Bring advanced engineering expertise to...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$210K - $322K *

Lead a high-performing team of Solutions Engineers to enhance customer outcomes and drive technical sales execution, fostering collaboration across multiple departments while maintaining the foundatio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$350K - $375K *

Drive strategic sales initiatives across the healthcare sector, managing complex enterprise accounts and relationships with C-level executives to achieve unprecedented growth and operational success i...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Help us shape the future of entertainment technology. As a Product Solutions Architect, you'll drive technical pre-sales, implementation, and customer advocacy, ensuring seamless integration of our AI...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$149K - $198K *

Champion the sales process by leveraging technical expertise and consultative skills to address customer needs, leading technical evaluations and driving Datadog adoption through compelling demos and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Deliver exceptional customer service by leading high-volume call center operations, enhancing team performance, and ensuring operational excellence. Drive development and accountability among supervis...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Innovate high-volume call center operations to enhance customer trust and service quality. Lead supervisors and agents, ensuring performance standards are met while cultivating a culture of engagement...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $140K *

Transform ERP functionalities by serving as a hands-on technical lead, collaborating across departments to enhance business processes and maximize the value of the SyteLine environment through effecti...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$105K - $155K *

Join a team that's dedicated to safeguarding critical systems through expert security management. Leverage your RMF knowledge to ensure compliance, drive remediation, and maintain robust security post...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform legal practices by leveraging generative AI solutions. As a pivotal consultant, demonstrate value and enhance workflows for clients in various sectors, empowering legal professionals to effe...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $145K *

Join a team that's driving excellence in test automation! Lead strategic initiatives, mentor automation teams, and ensure top-notch delivery with Tricentis Tosca expertise in a collaborative environme...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$72K - $93K *

Deliver exceptional on-site support as a Field Service Engineer, leveraging technical expertise to resolve customer issues, enhance their experience, and collaborate effectively with team members and...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.