Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Software Engineer, Data Integration
$110K - $130K *
Transform healthcare by engineering seamless data integrations between complex EHR systems and our innovative platform. Empower clinicians with actionable insights to enhance patient care and outcomes...
2 weeks ago
Cybersecurity Analyst | Secure Solutions Enablement
$70K - $150K *
Join a team that's dedicated to safeguarding sensitive data and assets. Collaborate across departments, analyze trends, and execute strategic solutions to mitigate risks and enhance Cybersecurity prac...
3 weeks ago
Senior Customer Success Manager
$110K - $130K *
Drive customer engagement and satisfaction by managing the full customer lifecycle, utilizing innovative AI workflows, and collaborating across teams to enhance service delivery and trust in our solut...
Reposted today
$110K - $130K *
Contribute to seamless customer engagement and support as a Salesforce Engineer, facilitating communication between clients and offshore teams to enhance EPLUS product functionality and resolve issues...
3 weeks ago
Director, Business Development
$150K - $180K *
Drive success by leveraging your business acumen and industry relationships to secure new accounts and foster long-term partnerships. Utilize strategic insights to navigate complex sales cycles and de...
Reposted 2 days ago
Senior Incident Response Analyst
$104K - $166K *
Accelerate progress at incident response by leading hands-on operations, driving detection engineering, and collaborating with security teams for swift containment and reporting of security incidents...
1 week ago
Senior Genesys Systems Engineer
$124K - $156K *
Transform contact center operations by leveraging Genesys expertise to optimize omnichannel solutions, enhance user experience, and collaborate with cross-functional teams to execute strategic technic...
1 week ago
$105K - $110K *
Explore your technical expertise to enhance critical radio communication systems. Collaborate with diverse teams to support emergency communications, manage infrastructure, and ensure operational reli...
1 week ago
$95K - $115K *
Drive innovative solutions in power system modeling by leading EMT studies, developing models, and providing expert advisory support to clients while collaborating with a dynamic team to transform ene...
3 weeks ago
$80K - $95K *
Drive employee relations strategies by providing expert guidance to business leaders on performance management, compliance, and workplace complaints. Collaborate with teams to ensure effective resolut...
6 days ago
Senior Manager, Solutions Architecture
$120K - $145K *
Unlock potential by leading architecture in sales and implementations. Collaborate with clients and teams to drive technical excellence, enhance projects, and innovate solutions across multiple platfo...
Reposted 2 weeks ago
Director, Enterprise Architecture - Remote
$134K - $230K *
Shape the enterprise AI landscape by aligning technology strategy with business goals, governing AI initiatives responsibly, and driving cross-functional adoption. Collaborate with stakeholders to inn...
6 days ago
Applications Service Delivery Analytics Specialist
$145K - $178K *
Analyze service delivery data to develop impactful reporting solutions, enhance operational performance, and support continuous improvement initiatives across managed service agreements...
1 week ago
$80K - $95K *
Join a team that's driving innovation in water treatment systems. Lead semi-complex site surveys, engage with teams to develop designs, and oversee operations. Bring advanced engineering expertise to...
1 week ago
RVP, Solution Engineering - Central
$210K - $322K *
Lead a high-performing team of Solutions Engineers to enhance customer outcomes and drive technical sales execution, fostering collaboration across multiple departments while maintaining the foundatio...
2 weeks ago
$350K - $375K *
Drive strategic sales initiatives across the healthcare sector, managing complex enterprise accounts and relationships with C-level executives to achieve unprecedented growth and operational success i...
3 weeks ago
Sr. Product Solutions Architect - Gracenote
$120K - $150K *
Help us shape the future of entertainment technology. As a Product Solutions Architect, you'll drive technical pre-sales, implementation, and customer advocacy, ensuring seamless integration of our AI...
2 days ago
Senior Sales Engineer - Bay Area
$149K - $198K *
Champion the sales process by leveraging technical expertise and consultative skills to address customer needs, leading technical evaluations and driving Datadog adoption through compelling demos and...
3 weeks ago
Senior Manager, Customer Service
$100K - $120K *
Deliver exceptional customer service by leading high-volume call center operations, enhancing team performance, and ensuring operational excellence. Drive development and accountability among supervis...
3 weeks ago
Senior Manager, Customer Service
$100K - $120K *
Innovate high-volume call center operations to enhance customer trust and service quality. Lead supervisors and agents, ensuring performance standards are met while cultivating a culture of engagement...
3 weeks ago
ERP Business Systems Engineer (Infor SyteLine)
$120K - $140K *
Transform ERP functionalities by serving as a hands-on technical lead, collaborating across departments to enhance business processes and maximize the value of the SyteLine environment through effecti...
1 week ago
LEAD INFORMATION SECURITY ENGINEER (ISSO with PQC)
$105K - $155K *
Join a team that's dedicated to safeguarding critical systems through expert security management. Leverage your RMF knowledge to ensure compliance, drive remediation, and maintain robust security post...
Reposted 1 week ago
Senior Solution Consultant - AI Specialist
$110K - $130K *
Transform legal practices by leveraging generative AI solutions. As a pivotal consultant, demonstrate value and enhance workflows for clients in various sectors, empowering legal professionals to effe...
1 week ago
$120K - $145K *
Join a team that's driving excellence in test automation! Lead strategic initiatives, mentor automation teams, and ensure top-notch delivery with Tricentis Tosca expertise in a collaborative environme...
2 weeks ago
Field Service Engineer 2 - Dalton, Georgia
$72K - $93K *
Deliver exceptional on-site support as a Field Service Engineer, leveraging technical expertise to resolve customer issues, enhance their experience, and collaborate effectively with team members and...
Reposted 1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.