Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $120K *

Elevate your career by leading project initiatives to develop robust analytical models. Collaborate with cross-functional teams, optimize processes, and make data-driven decisions to enhance operation...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$87K - $160K *

Engage with a dynamic Data Services team to oversee data projects, ensuring operational reliability and best practices in data engineering, BI reporting, and governance. Collaborate across IT and busi...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Drive net-new growth by closing enterprise deals in healthcare. This full-cycle sales role involves navigating complex health systems, building executive relationships, and managing a robust sales pip...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$185K - $232K *

Engineer comprehensive technical architectures and requirements for SaaS solutions. Lead collaborative sessions and drive design and integration efforts using Salesforce and best practices to optimize...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $255K *

Join a team that's shaping a cutting-edge platform by leading core and feature engineering teams. Drive technical direction, foster team growth, and solve complex problems in a pivotal role while scal...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $120K *

Drive revenue by connecting innovative branding solutions with client needs, engaging with marketing and sales teams in dynamic environments. This role offers career growth and the opportunity for hig...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $160K *

Innovate client partnerships by optimizing RPO solutions through strategic sales initiatives, ensuring scalable workforce solutions that address complex hiring needs while fostering long-term success...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$85K - $95K *

Lead a dynamic team overseeing complex liability claims, enhancing client solutions while fostering a culture of collaboration, growth, and excellence in a flexible work environment...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $279K *

Champion the growth of our legal tech solutions in the government sector by identifying opportunities, building relationships, and driving sales success through innovative strategies and presentations...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$70K - $95K *

Elevate your career by serving as a vital link between Sales & Marketing and Engineering. Ensure technical precision in commercial measures while enhancing customer satisfaction through effective comm...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $180K *

Champion the reliability of large-scale GPU infrastructure, ensuring seamless operations from hardware to customer interactions. Drive incident leadership, observability systems, and collaborate with...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$144K - $245K *

Lead the design and delivery of innovative ServiceNow solutions, shaping technical strategies and enhancing client interactions. Mentor teams while ensuring project alignment with best practices and d...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$31K - $130K *

Support clients on their debt relief journey by providing expert guidance, ensuring sensitive communications, and leveraging targeted marketing. Adapt to varied schedules and performance metrics while...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$31K - $130K *

Join a dynamic team as an Inside Sales Representative, helping clients regain financial confidence. Utilize your empathy and expertise to consult with clients on debt relief solutions, while thriving...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$135K - $142K *

Join a dynamic team as you lead and manage clinical trials, ensuring compliance with budgets and timelines. Drive strategic project performance and foster collaboration to achieve operational excellen...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$31K - $130K *

Provide compassionate, results-driven support to clients navigating debt relief. Use your sales acumen and empathy to foster financial confidence while efficiently managing client interactions and ada...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$172K - $202K *

Explore innovative research leadership by developing actionable insights and strategies that empower clients to overcome market challenges. Engage with executives while driving thought leadership in a...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Join our dynamic team and drive sales success in the public sector by prospecting, managing customer relationships, and leveraging innovative solutions to exceed revenue targets and foster lasting par...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$195K - $315K *

Lead the charge in defining security, compliance, and risk strategies across enterprise platforms, ensuring integration of requirements by collaborating with legal, privacy, and cybersecurity teams fo...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $127K *

Optimize client onboarding by engaging in cloud technology deployments, migrations, and support services. Collaborate with project teams to design secure solutions, address infrastructure needs, and e...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $127K *

Deliver top-notch cloud operations support by managing client onboarding and IT system migrations across Microsoft Azure, AWS, and Linux environments. Collaborate with clients to tailor solutions, tro...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Optimize the development of critical flight software for autonomous satellite operations. Drive innovation and scalability while partnering with cross-functional teams to ensure reliable performance i...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Help us design and develop mission-critical flight software for satellite systems, ensuring reliable operations and supporting dynamic projects in a collaborative environment with cross-functional tea...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$102K - $153K *

Engage as a trusted risk advisor, conducting assessments and delivering data-driven solutions to mitigate risks, enhance resilience, and drive profitable growth across multi-line insurance sectors for...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.