Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $145K *

Engage with stakeholders to shape a visionary strategy for Life and Annuities platforms. Leverage your extensive insurance expertise to define requirements, analyze markets, and drive product innovati...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$81K - $127K *

Drive customer success by partnering with clients to transform their engineering processes, ensuring product utilization, alignment with business goals, and fostering long-term relationships through p...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Shape the future of ServiceNow architecture by defining roadmaps, evaluating solutions, and enforcing best practices. Collaborate with IT teams to enhance capabilities and ensure alignment with busine...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$103K - $135K *

Champion complex projects, driving operational excellence and innovation across teams. Lead cross-functional initiatives from inception to delivery, ensuring alignment with business goals while foster...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Join a team that's committed to enhancing security solutions for clients. Leverage your communication, organizational skills, and technical expertise to implement, monitor, and improve security measur...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$155K - $175K *

Elevate progress at a leading enterprise video security company by driving strategic engineering initiatives, enhancing release processes, and leveraging cloud technologies to optimize product functio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$202K - $278K *

Build and optimize a robust identity and access management platform, ensuring security and scalability for user authentication, authorization, and management across a growing customer base in a distri...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$164K - $226K *

Join our team to design, build, and secure identity and access solutions that support a growing customer base. You'll collaborate closely across key pillars and work autonomously while pushing for a s...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate customer relationships by driving AI solution adoption, ensuring effective onboarding, and providing strategic support to enhance user engagement across various departments while collaborating...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$140K - $170K *

Transform customer engagement by leading the lifecycle marketing strategy and execution. Drive retention and customer lifetime value through innovative programs across the full journey, collaborating...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$230K - $380K *

Transform your sales career by driving growth within assigned accounts. Collaborate with clients, manage complex sales cycles, and engage C-level executives to uncover opportunities in the technology...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead a team of senior CSMs to drive strategic account success and growth. Coach, develop, and ensure high-quality delivery while coordinating cross-functional efforts to support enterprise clients thr...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Optimize customer success through expert guidance on the Verint Open CCaaS platform, leveraging your background in AI and data science to drive ROI, build executive relationships, and empower contact...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$91K - $163K *

Transform client relationships through expert pharmacy consultation, driving proactive clinical solutions and trends management to enhance satisfaction and delivery of clinical services. Collaborate a...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$65K - $181K *

Empower sales success by developing training, tools, and methodologies that enhance execution and drive consistent winning behaviors across diverse regions and segments. Collaborate closely with teams...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$130K - $161K *

Grow your career with us! Partner with cross-functional teams to implement trade strategies, manage accounts, and drive market share growth. Leverage your expertise in sales and account management to...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Pioneer industry standards in digital identity and security. Lead strategic engagement and influence across key ecosystems. Collaborate with teams to drive innovation and ensure compliance with emergi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $175K *

Join a dynamic team to enhance cybersecurity through SIEM engineering and monitoring. Drive operational excellence, collaborate across functions, and implement cutting-edge solutions for enterprise-wi...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Lead post-sale customer engagement, ensuring maximum value and satisfaction for a diverse range of technical customers. Drive ongoing success through strategic onboarding, support resolution, and cont...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team where you will leverage your expertise in joint training and operational planning to enhance military readiness. Collaborate with senior leaders and engage with diverse stakeholder...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$74K - $97K *

Lead the charge in managing IT projects from planning to implementation, ensuring alignment with business objectives and technical requirements while coordinating cross-functional teams to drive effic...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $135K *

Transform clinical systems by leading EPIC interfaces and integration projects. Leverage critical thinking and client interactions to drive successful implementations, ensuring system efficiency and a...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $135K *

Join a dynamic team as a Network Engineer, responsible for ensuring network security, availability, and performance. Leverage your expertise to tackle critical projects and optimize technologies in a...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $105K *

Join a team that's redefining field service in automation. This role combines a hands-on technical focus with exceptional customer support, facilitating system troubleshooting, installation, and enhan...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$112K - $209K *

Unlock potential by acting as a key technology advisor, aligning IT solutions with business goals, and driving effective service delivery through collaboration with stakeholders and engineering teams...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.