Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Data Software Engineer with Databricks
$125K - $150K *
Join a pioneering data platform initiative, utilizing your data engineering expertise to enhance the platform's capabilities and collaborate with diverse teams for secure and efficient data solutions...
2 weeks ago
$120K - $145K *
Grow your career with a pivotal role in securing enterprise accounts, fostering relationships, and driving the success of network security solutions through strategic sales efforts and collaborative e...
3 weeks ago
Senior Implementation Consultant, Audit
$110K - $130K *
Unlock the potential of our customers as you deliver seamless onboarding experiences. Collaborate across teams to drive user adoption and maximize ROI quickly. Shape the product roadmap while cultivat...
1 week ago
Advanced Specialist, Technology Solutions
$140K - $150K *
Lead the charge in enhancing finance operations by overseeing Source to Pay and Record to Report processes, ensuring excellence in reporting and financial controls while partnering with key stakeholde...
Reposted 6 days ago
On-Site Subscriber Technical Administrator & Preventative Maintenance Specialist
$75K - $90K *
Unlock potential by driving exceptional performance in mission-critical mobile communications. Leverage your expertise to provide technical leadership, maintenance, and incident management for public...
1 week ago
$90K - $110K *
Lead the charge in developing and maintaining essential operational resources for a federal recognition program. Collaborate closely with experts to translate complex policies into clear, user-friendl...
Today
$195K - $220K *
Lead the charge in developing agentic AI systems for a high-scale automotive SaaS platform. Own technical architecture, drive AI-driven automation, and mentor teams to deliver innovative solutions tha...
Reposted yesterday
Implementation Consultant III - eCommerce
$74K - $98K *
Lead the charge in implementing healthcare products, ensuring client satisfaction and operational excellence while managing project execution and delivering valuable insights through data analysis and...
2 weeks ago
$120K - $145K *
Engage with stakeholders to shape a visionary strategy for Life and Annuities platforms. Leverage your extensive insurance expertise to define requirements, analyze markets, and drive product innovati...
2 weeks ago
Associate Customer Success Manager
$81K - $127K *
Drive customer success by partnering with clients to transform their engineering processes, ensuring product utilization, alignment with business goals, and fostering long-term relationships through p...
Reposted 2 weeks ago
$120K - $145K *
Shape the future of ServiceNow architecture by defining roadmaps, evaluating solutions, and enforcing best practices. Collaborate with IT teams to enhance capabilities and ensure alignment with busine...
2 weeks ago
$103K - $135K *
Champion complex projects, driving operational excellence and innovation across teams. Lead cross-functional initiatives from inception to delivery, ensuring alignment with business goals while foster...
Reposted 3 weeks ago
$100K - $120K *
Join a team that's committed to enhancing security solutions for clients. Leverage your communication, organizational skills, and technical expertise to implement, monitor, and improve security measur...
2 weeks ago
Sr Software Engineering Manager (Canada Remote)
$155K - $175K *
Elevate progress at a leading enterprise video security company by driving strategic engineering initiatives, enhancing release processes, and leveraging cloud technologies to optimize product functio...
2 weeks ago
Staff Software Engineer, Identity & Access Management
$202K - $278K *
Build and optimize a robust identity and access management platform, ensuring security and scalability for user authentication, authorization, and management across a growing customer base in a distri...
3 weeks ago
Staff Software Engineer, Identity & Access Management
$164K - $226K *
Join our team to design, build, and secure identity and access solutions that support a growing customer base. You'll collaborate closely across key pillars and work autonomously while pushing for a s...
1 month ago
Senior Customer Experience Manager (CXM) - Strategic
$110K - $130K *
Elevate customer relationships by driving AI solution adoption, ensuring effective onboarding, and providing strategic support to enhance user engagement across various departments while collaborating...
1 week ago
Sr Manager Lifecycle Marketing
$140K - $170K *
Transform customer engagement by leading the lifecycle marketing strategy and execution. Drive retention and customer lifetime value through innovative programs across the full journey, collaborating...
Reposted 1 week ago
$230K - $380K *
Transform your sales career by driving growth within assigned accounts. Collaborate with clients, manage complex sales cycles, and engage C-level executives to uncover opportunities in the technology...
Yesterday
Manager, Dedicated Customer Success/ Gestionnaire, Succès client dédié (Remote Canada/USA)
$110K - $130K *
Lead a team of senior CSMs to drive strategic account success and growth. Coach, develop, and ensure high-quality delivery while coordinating cross-functional efforts to support enterprise clients thr...
3 weeks ago
Sr. Solution Consultant, Platform
$125K - $150K *
Optimize customer success through expert guidance on the Verint Open CCaaS platform, leveraging your background in AI and data science to drive ROI, build executive relationships, and empower contact...
1 week ago
$91K - $163K *
Transform client relationships through expert pharmacy consultation, driving proactive clinical solutions and trends management to enhance satisfaction and delivery of clinical services. Collaborate a...
Reposted 1 week ago
Enablement Specialist, Sales Execution
$65K - $181K *
Empower sales success by developing training, tools, and methodologies that enhance execution and drive consistent winning behaviors across diverse regions and segments. Collaborate closely with teams...
1 week ago
Sr Trade Account Manager (Remote)
$130K - $161K *
Grow your career with us! Partner with cross-functional teams to implement trade strategies, manage accounts, and drive market share growth. Leverage your expertise in sales and account management to...
2 weeks ago
Director, Standards Strategy and Engagement (Remote)
$150K - $180K *
Pioneer industry standards in digital identity and security. Lead strategic engagement and influence across key ecosystems. Collaborate with teams to drive innovation and ensure compliance with emergi...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.