Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$230K - $250K *
Join our team to define and drive expansion strategies that elevate customer relationships. Own a portfolio of key accounts where you'll innovate renewal processes, develop multi-year partnerships, an...
3 weeks ago
Area Sales Manager (UR / MiR Bay Area, CA remote)
$117K - $188K *
Drive sales growth in a dynamic market by managing partner relationships, navigating complex customer needs, and achieving sales goals through strategic collaboration and proactive engagement within a...
3 weeks ago
Senior Engineering Manager, Controls Management (Remote Ohio)
$120K - $150K *
Elevate your career by leading strategic engineering initiatives. Drive the development of scalable solutions while mentoring a diverse team. Collaborate cross-functionally to enhance user experiences...
1 week ago
$120K - $150K *
Accelerate progress at the forefront of cloud-native infrastructure, leading Kubernetes and AWS EKS initiatives, while driving automation and platform reliability across SaaS workloads. Inspire teams...
2 weeks ago
Senior Key Account Manager - Audio and S&V
$100K - $150K *
Transform the Audio landscape by leading strategic account management and driving growth for key clients on the East Coast. Leverage technical expertise to foster relationships and spearhead new busin...
3 weeks ago
Offensive Security Engineer, Red Team
$120K - $150K *
Engage as a key member of the Red Team, leveraging your expertise to identify security gaps in cloud and corporate infrastructure while collaborating to enhance detection capabilities and overall secu...
2 weeks ago
Campus Solutions Systems Analyst
$70K - $95K *
Support the enhancement of student information systems by leveraging technical expertise in PeopleSoft and developing solutions that improve user experience, while collaborating with cross-functional...
1 week ago
Client Executive - Financial Services; Consumer Interactive
$78K - $123K *
Unlock potential by leading client-centric initiatives and driving strategic growth through relationship building. Collaborate with senior executives to implement innovative solutions in a dynamic, ma...
1 week ago
Client Director Team Lead, High-Tech Global
$158K - $199K *
Transform client relationships and drive strategic account growth as a leader. Guide teams in executing tailored solutions for multinational clients, ensuring high client retention and satisfaction wh...
2 weeks ago
Senior Structural Engineer (PE) (Southeast Region - Remote) - 24370
$90K - $120K *
Unlock your potential as a Senior Structural Engineer, collaborating with a talented design team to deliver innovative structural solutions for advanced manufacturing projects and data centers across...
2 weeks ago
Salesforce Technical Lead (Remote)
$125K - $150K *
Join a team that's shaping Salesforce architecture and integration strategy while leading engineers to implement innovative solutions that enhance enterprise data management and align with business go...
2 weeks ago
Account Executive- St. Louis (Remote)
$90K - $100K *
Pioneer new business development as a key sales member, generating opportunities and building strong client relationships. Leverage your expertise to drive revenue growth and take charge of a dynamic...
4 weeks ago
Client Success Engineer (Remote)
$80K - $100K *
Manage client success by investigating technical issues, enhancing product performance, and fostering communication. Collaborate directly with clients to resolve complex queries and contribute to engi...
1 week ago
$97K - $165K *
Join a team that empowers healthcare organizations to maximize value through tailored support and product adoption. Drive customer satisfaction, retention, and growth, collaborating cross-functionally...
1 week ago
$70K - $95K *
Join a team that's creating cutting-edge cyber-intelligence solutions. You'll design, analyze, and integrate advanced security systems while collaborating across departments to enhance data protection...
3 days ago
Senior Platform Engineer (Azure)
$150K - $175K *
Optimize platform solutions for complex enterprise challenges, collaborating with a skilled team to drive cloud migrations and DevOps transformations in Azure and AWS environments. Embrace continuous...
4 weeks ago
$125K - $350K *
Champion innovative mechanical designs for critical data center projects, leading multidisciplinary teams through all phases of development. Enhance mechanical expertise while ensuring compliance and...
2 weeks ago
$135K - $216K *
Lead delivery of multi-disciplinary cloud services in a federal environment. Oversee engineering, architecture, and operations to drive modernization, ensure compliance, and maintain performance. Coll...
Reposted 4 days ago
Security Advisor - Control Assessor
$80K - $120K *
Unlock potential by performing in-depth security assessments, managing projects, and developing strategic plans to enhance client cybersecurity compliance and practices. Collaborate effectively with c...
1 week ago
Sr. Product Manager - Platform Engineering
$115K - $160K *
Elevate product leadership by shaping innovative platform capabilities that drive business growth, enhance collaboration with diverse teams, and ensure high-impact, scalable solutions...
Today
$80K - $120K *
Partner with us to drive enablement initiatives that empower sales teams in new customer acquisition. This role collaborates cross-functionally to refine strategies, deliver impactful training, and en...
Reposted yesterday
$90K - $120K *
Empower sales teams through innovative training and enablement strategies, enhancing their skills and confidence for new customer acquisition. Collaborate cross-functionally to drive measurable improv...
Reposted yesterday
Senior Sales Engineer - Boston
$250K - $300K *
Drive customer success by tailoring technical solutions to meet unique challenges. Collaborate with sales to highlight product value, advocate innovative storage solutions, and create seamless custome...
4 weeks ago
$80K - $120K *
Drive client success as you manage electronic payments relationships and advocate for financial institutions, ensuring exceptional service and enhancing product adoption across North America...
Reposted 4 days ago
Customer Success Manager, Public Sector
$104K - $130K *
Drive customer success by building strategic relationships and empowering clients. Oversee account management from onboarding to renewal, utilizing insights to enhance platform adoption and secure exp...
2 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.