Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$230K - $250K *

Join our team to define and drive expansion strategies that elevate customer relationships. Own a portfolio of key accounts where you'll innovate renewal processes, develop multi-year partnerships, an...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$117K - $188K *

Drive sales growth in a dynamic market by managing partner relationships, navigating complex customer needs, and achieving sales goals through strategic collaboration and proactive engagement within a...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Elevate your career by leading strategic engineering initiatives. Drive the development of scalable solutions while mentoring a diverse team. Collaborate cross-functionally to enhance user experiences...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Accelerate progress at the forefront of cloud-native infrastructure, leading Kubernetes and AWS EKS initiatives, while driving automation and platform reliability across SaaS workloads. Inspire teams...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $150K *

Transform the Audio landscape by leading strategic account management and driving growth for key clients on the East Coast. Leverage technical expertise to foster relationships and spearhead new busin...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Engage as a key member of the Red Team, leveraging your expertise to identify security gaps in cloud and corporate infrastructure while collaborating to enhance detection capabilities and overall secu...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Support the enhancement of student information systems by leveraging technical expertise in PeopleSoft and developing solutions that improve user experience, while collaborating with cross-functional...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$78K - $123K *

Unlock potential by leading client-centric initiatives and driving strategic growth through relationship building. Collaborate with senior executives to implement innovative solutions in a dynamic, ma...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$158K - $199K *

Transform client relationships and drive strategic account growth as a leader. Guide teams in executing tailored solutions for multinational clients, ensuring high client retention and satisfaction wh...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$90K - $120K *

Unlock your potential as a Senior Structural Engineer, collaborating with a talented design team to deliver innovative structural solutions for advanced manufacturing projects and data centers across...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Join a team that's shaping Salesforce architecture and integration strategy while leading engineers to implement innovative solutions that enhance enterprise data management and align with business go...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $100K *

Pioneer new business development as a key sales member, generating opportunities and building strong client relationships. Leverage your expertise to drive revenue growth and take charge of a dynamic...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $100K *

Manage client success by investigating technical issues, enhancing product performance, and fostering communication. Collaborate directly with clients to resolve complex queries and contribute to engi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$97K - $165K *

Join a team that empowers healthcare organizations to maximize value through tailored support and product adoption. Drive customer satisfaction, retention, and growth, collaborating cross-functionally...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $95K *

Join a team that's creating cutting-edge cyber-intelligence solutions. You'll design, analyze, and integrate advanced security systems while collaborating across departments to enhance data protection...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $175K *

Optimize platform solutions for complex enterprise challenges, collaborating with a skilled team to drive cloud migrations and DevOps transformations in Azure and AWS environments. Embrace continuous...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $350K *

Champion innovative mechanical designs for critical data center projects, leading multidisciplinary teams through all phases of development. Enhance mechanical expertise while ensuring compliance and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$135K - $216K *

Lead delivery of multi-disciplinary cloud services in a federal environment. Oversee engineering, architecture, and operations to drive modernization, ensure compliance, and maintain performance. Coll...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $120K *

Unlock potential by performing in-depth security assessments, managing projects, and developing strategic plans to enhance client cybersecurity compliance and practices. Collaborate effectively with c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$115K - $160K *

Elevate product leadership by shaping innovative platform capabilities that drive business growth, enhance collaboration with diverse teams, and ensure high-impact, scalable solutions...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Partner with us to drive enablement initiatives that empower sales teams in new customer acquisition. This role collaborates cross-functionally to refine strategies, deliver impactful training, and en...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Empower sales teams through innovative training and enablement strategies, enhancing their skills and confidence for new customer acquisition. Collaborate cross-functionally to drive measurable improv...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$250K - $300K *

Drive customer success by tailoring technical solutions to meet unique challenges. Collaborate with sales to highlight product value, advocate innovative storage solutions, and create seamless custome...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Drive client success as you manage electronic payments relationships and advocate for financial institutions, ensuring exceptional service and enhancing product adoption across North America...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$104K - $130K *

Drive customer success by building strategic relationships and empowering clients. Oversee account management from onboarding to renewal, utilizing insights to enhance platform adoption and secure exp...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.