Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $140K *
Pioneer automation solutions that revolutionize engineering workflows through software development, CAD integration, and efficiency tools, empowering engineers in renewable energy and infrastructure p...
6 days ago
Field Service Engineer 2 - Dalton, Georgia
$72K - $93K *
Join a team that's dedicated to delivering exceptional on-site support and resolving technical issues. Leverage your experience to enhance customer satisfaction with effective problem-solving and coll...
2 weeks ago
$75K - $90K *
Transform complex hardware failures into reliable solutions by analyzing GPU, CPU, and server environments. Collaborate with cross-functional teams to enhance RMA processes, vendor interactions, and l...
2 weeks ago
$75K - $95K *
Shape the future of claims management by supervising and mentoring teams, ensuring quality standards are met, and driving process improvement for optimal performance in a dynamic environment...
1 week ago
(Sr) Project Manager - Pregnancy Registries Team - Remote based in the US
$100K - $130K *
Engage in project leadership by driving cross-functional teams to deliver successful outcomes, managing scope, budget, and quality while maintaining effective communication with sponsors and adhering...
1 week ago
Senior Technology Operations Center (TOC) Analyst
$100K - $130K *
Support advanced troubleshooting within the Technology Operations Center, optimizing monitoring systems like SolarWinds, leading incident management, and mentoring junior analysts to enhance operation...
2 weeks ago
$81K - $143K *
Lead the charge in financial forecasting and analysis, collaborating with executives to drive strategic initiatives and optimize budget processes across multiple functions. Deliver insights to support...
4 days ago
Cyber Systems Engineering, Advisor
$104K - $166K *
Empower our Zero Trust security initiatives by managing Zscaler cloud technologies. Collaborate with teams to optimize secure access solutions, troubleshoot connectivity issues, and improve security p...
4 days ago
Identity & Cloud Engineer (Multi-Cloud Expertise)
$118K - $196K *
Join a dynamic team of experts, enhancing cloud security across AWS, Azure, and Google Cloud. This role empowers you to design innovative solutions and establish robust security measures, ensuring saf...
Reposted 2 weeks ago
Senior Workday Procurement Integration Engineer (Remote)
$98K - $196K *
Transform procurement processes by leading the integration of advanced Workday solutions within a hybrid ERP ecosystem. Drive innovation in end-to-end workflows, supplier interactions, and automation...
2 weeks ago
$120K - $160K *
Unlock potential by leading the design and implementation of advanced cloud-native solutions. Collaborate with cross-functional teams to migrate legacy systems to AWS while enhancing analytics capabil...
Reposted 5 days ago
$130K - $160K *
Optimize cloud solutions as a Sr. Cloud Architect, leading the design and transformation of legacy systems into scalable, cost-effective AWS architectures that enhance automated data processes and del...
1 week ago
Director, Sales - Enterprise (Northeast)
$145K - $244K *
Manage and elevate a high-performing sales team to drive B2B tech sales, focusing on training, coaching, and strategy development, while ensuring continuous growth and performance enhancement in a fas...
2 weeks ago
Prosci Change Management Consultant | Remote | 25% Travel
$90K - $120K *
Drive transformation in higher education by partnering with stakeholders to craft and implement tailored change management strategies, ensuring successful technology adoption and maximizing long-term...
2 weeks ago
$90K - $105K *
Shape the future of complex claims resolution by leveraging your expertise to manage intricate commercial trucking claims and drive continual quality improvement for enhanced stakeholder benefits...
2 weeks ago
$120K - $150K *
Join a dynamic team leading data platform implementations, ensuring high-quality solutions and project success. Collaborate with clients, stakeholders, and tech teams to manage project delivery aligne...
2 weeks ago
$130K - $180K *
Unlock potential by leading strategic modernization initiatives as an Enterprise Architect. Collaborate with clients to transform legacy systems into scalable cloud-native architectures, ensuring secu...
3 days ago
$120K - $180K *
Accelerate growth by leading strategic global accounts and driving innovative solutions. Collaborate with cross-functional teams to deliver tailored integrations, establish trusted relationships, and...
1 week ago
Director, Sales Engineering: Summit
$130K - $180K *
Lead the charge in transforming customer engagement through innovative automation across diverse industries. Collaborate with cross-functional teams to ensure exceptional value delivery while driving...
3 days ago
$120K - $150K *
Optimize client engagement strategies by leveraging industry insights to drive sales growth across diverse B2B channels. Partner with internal teams to enhance customer relationships, achieving target...
2 weeks ago
$120K - $150K *
Deliver exceptional sales results by driving pipeline growth through effective prospecting and client engagement while collaborating with internal teams to exceed targets in the iPaaS and technology s...
2 weeks ago
$120K - $150K *
Lead the charge in driving sales growth through effective collaboration with internal teams to expand client opportunities, achieve sales targets, and enhance relationships with key decision-makers in...
2 weeks ago
$120K - $150K *
Join a team that's driving sales growth in iPaaS solutions through strategic engagement and relationship-building with stakeholders across multiple sectors. Achieve targets by identifying new clients...
2 weeks ago
Provider Engagement Specialist III
$75K - $90K *
Drive provider engagement to enhance care for medically complex children. Build and maintain relationships with healthcare providers, support strategic initiatives, and address operational needs in yo...
2 weeks ago
Staff SW Engineer, Machine Learning
$150K - $180K *
Help us design and deploy innovative machine learning solutions for satellite imagery analytics, focusing on computer vision and predictive modeling. Collaborate with experts to enhance ML processes a...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.