Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $145K *

Engage in cutting-edge R&D to drive quality engineering efforts, enhance product evaluation through risk modeling, and foster collaborative testing environments that guide informed decision-making acr...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$186K - $232K *

Empower enterprise sales by delivering tailored technical solutions, supporting complex engagements, and collaborating strategically with Account Executives. Drive innovation in data protection and se...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Develop strategic partnerships to drive growth by engaging with key stakeholders, identifying potential partners, and crafting innovative business models. Collaborate across departments to enhance cli...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$180K - $195K *

Design and enforce comprehensive security measures for AI systems, ensuring robust protection across architecture, identity management, and data integrity. Collaborate with engineering teams to embed...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $100K *

Unlock potential by driving growth in Public Address solutions, serving as a key technical advisor. Collaborate with sales and technical teams to influence specifications, support project success, and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$130K - $155K *

Accelerate progress at the forefront of AI-driven user experiences, creating intuitive, highly visual interactions that transform complex business capabilities into seamless applications within a mode...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive revenue growth by managing existing client accounts and pursuing new opportunities within the Property & Casualty insurance technology vertical. Collaborate with cross-functional teams to build...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Tackle complex problems by implementing ServiceNow solutions for top clients. Collaborate with a dynamic team, ensuring quality and efficiency in digital transformation projects, while delivering impa...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock your potential by leading technical training initiatives across multiple locations, promoting a safety-first culture while enhancing operational efficiency through world-class training programs...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Technical Services

$127K - $211K *

Lead the delivery of scalable solutions to clients, leveraging your technical expertise and interpersonal skills. Collaborate across teams to solve complex business challenges with Red Hat technologie...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a team that's dedicated to enhancing customer satisfaction and retention by managing product adoption and driving successful customer outcomes through strategic relationships and effective guidan...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $320K *

Explore your potential as you drive enterprise sales by identifying opportunities, engaging key decision-makers, and closing significant deals within a dynamic startup environment. Shape customer succ...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $140K *

Transform the future of AI solutions by engaging directly with clients, running high-impact demos, and translating complex needs into actionable insights, all while driving innovative tech-forward con...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$270K - $300K *

Join a team that's shaping the future of technology sales by prospecting and closing new business. Leverage your expertise to connect with clients, manage sales processes, and drive growth in the West...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $204K *

Lead complex cloud migrations for major customers, guiding strategy, execution, and governance while collaborating with cross-functional teams to ensure successful outcomes and technical adoption...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$134K - $201K *

Join a team that's shaping client strategy and growth across enterprise accounts. Own client relationships, drive revenue, and collaborate closely with C-suite executives, ensuring exceptional outcome...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $115K *

Join a team that’s committed to delivering innovative solutions in safety and security. As a vital member, you will leverage your engineering expertise to troubleshoot issues, enhance product function...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $150K *

Join a pioneering data platform initiative, utilizing your data engineering expertise to enhance the platform's capabilities and collaborate with diverse teams for secure and efficient data solutions...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Grow your career with a pivotal role in securing enterprise accounts, fostering relationships, and driving the success of network security solutions through strategic sales efforts and collaborative e...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock the potential of our customers as you deliver seamless onboarding experiences. Collaborate across teams to drive user adoption and maximize ROI quickly. Shape the product roadmap while cultivat...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$140K - $150K *

Lead the charge in enhancing finance operations by overseeing Source to Pay and Record to Report processes, ensuring excellence in reporting and financial controls while partnering with key stakeholde...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$75K - $90K *

Unlock potential by driving exceptional performance in mission-critical mobile communications. Leverage your expertise to provide technical leadership, maintenance, and incident management for public...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Lead the charge in developing and maintaining essential operational resources for a federal recognition program. Collaborate closely with experts to translate complex policies into clear, user-friendl...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$195K - $220K *

Lead the charge in developing agentic AI systems for a high-scale automotive SaaS platform. Own technical architecture, drive AI-driven automation, and mentor teams to deliver innovative solutions tha...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$74K - $98K *

Lead the charge in implementing healthcare products, ensuring client satisfaction and operational excellence while managing project execution and delivering valuable insights through data analysis and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.