Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Staff Quality Engineer - Exploratory Test Lead
$120K - $145K *
Engage in cutting-edge R&D to drive quality engineering efforts, enhance product evaluation through risk modeling, and foster collaborative testing environments that guide informed decision-making acr...
1 week ago
Senior Sales Engineer - Charlotte
$186K - $232K *
Empower enterprise sales by delivering tailored technical solutions, supporting complex engagements, and collaborating strategically with Account Executives. Drive innovation in data protection and se...
1 week ago
Strategic Enterprise Account Executive
$120K - $150K *
Develop strategic partnerships to drive growth by engaging with key stakeholders, identifying potential partners, and crafting innovative business models. Collaborate across departments to enhance cli...
2 weeks ago
$180K - $195K *
Design and enforce comprehensive security measures for AI systems, ensuring robust protection across architecture, identity management, and data integrity. Collaborate with engineering teams to embed...
4 weeks ago
Technical Sales Support (Public Address)
$85K - $100K *
Unlock potential by driving growth in Public Address solutions, serving as a key technical advisor. Collaborate with sales and technical teams to influence specifications, support project success, and...
1 week ago
$130K - $155K *
Accelerate progress at the forefront of AI-driven user experiences, creating intuitive, highly visual interactions that transform complex business capabilities into seamless applications within a mode...
1 week ago
$110K - $130K *
Drive revenue growth by managing existing client accounts and pursuing new opportunities within the Property & Casualty insurance technology vertical. Collaborate with cross-functional teams to build...
1 week ago
$95K - $115K *
Tackle complex problems by implementing ServiceNow solutions for top clients. Collaborate with a dynamic team, ensuring quality and efficiency in digital transformation projects, while delivering impa...
3 weeks ago
Regional Technical Training Manager - Remote
$95K - $115K *
Unlock your potential by leading technical training initiatives across multiple locations, promoting a safety-first culture while enhancing operational efficiency through world-class training programs...
Today
Senior Consultant, OCP Infrastructure - Top Secret SCI Poly
$127K - $211K *
Lead the delivery of scalable solutions to clients, leveraging your technical expertise and interpersonal skills. Collaborate across teams to solve complex business challenges with Red Hat technologie...
Reposted 1 week ago
Sr. Customer Success Manager - IAM/IGA - Canada
$100K - $120K *
Join a team that's dedicated to enhancing customer satisfaction and retention by managing product adoption and driving successful customer outcomes through strategic relationships and effective guidan...
4 weeks ago
$160K - $320K *
Explore your potential as you drive enterprise sales by identifying opportunities, engaging key decision-makers, and closing significant deals within a dynamic startup environment. Shape customer succ...
3 weeks ago
$130K - $140K *
Transform the future of AI solutions by engaging directly with clients, running high-impact demos, and translating complex needs into actionable insights, all while driving innovative tech-forward con...
1 week ago
Senior Enterprise Account Executive, Acquisition | Seattle, Denver, Portland | Remote
$270K - $300K *
Join a team that's shaping the future of technology sales by prospecting and closing new business. Leverage your expertise to connect with clients, manage sales processes, and drive growth in the West...
3 weeks ago
Senior Enterprise Delivery Manager, Migrations
$130K - $204K *
Lead complex cloud migrations for major customers, guiding strategy, execution, and governance while collaborating with cross-functional teams to ensure successful outcomes and technical adoption...
Today
$134K - $201K *
Join a team that's shaping client strategy and growth across enterprise accounts. Own client relationships, drive revenue, and collaborate closely with C-suite executives, ensuring exceptional outcome...
4 weeks ago
$80K - $115K *
Join a team that’s committed to delivering innovative solutions in safety and security. As a vital member, you will leverage your engineering expertise to troubleshoot issues, enhance product function...
1 week ago
Senior Data Software Engineer with Databricks
$125K - $150K *
Join a pioneering data platform initiative, utilizing your data engineering expertise to enhance the platform's capabilities and collaborate with diverse teams for secure and efficient data solutions...
2 weeks ago
$120K - $145K *
Grow your career with a pivotal role in securing enterprise accounts, fostering relationships, and driving the success of network security solutions through strategic sales efforts and collaborative e...
3 weeks ago
Senior Implementation Consultant, Audit
$110K - $130K *
Unlock the potential of our customers as you deliver seamless onboarding experiences. Collaborate across teams to drive user adoption and maximize ROI quickly. Shape the product roadmap while cultivat...
1 week ago
Advanced Specialist, Technology Solutions
$140K - $150K *
Lead the charge in enhancing finance operations by overseeing Source to Pay and Record to Report processes, ensuring excellence in reporting and financial controls while partnering with key stakeholde...
Reposted 6 days ago
On-Site Subscriber Technical Administrator & Preventative Maintenance Specialist
$75K - $90K *
Unlock potential by driving exceptional performance in mission-critical mobile communications. Leverage your expertise to provide technical leadership, maintenance, and incident management for public...
1 week ago
$90K - $110K *
Lead the charge in developing and maintaining essential operational resources for a federal recognition program. Collaborate closely with experts to translate complex policies into clear, user-friendl...
Today
$195K - $220K *
Lead the charge in developing agentic AI systems for a high-scale automotive SaaS platform. Own technical architecture, drive AI-driven automation, and mentor teams to deliver innovative solutions tha...
Reposted yesterday
Implementation Consultant III - eCommerce
$74K - $98K *
Lead the charge in implementing healthcare products, ensuring client satisfaction and operational excellence while managing project execution and delivering valuable insights through data analysis and...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.