Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$78K - $126K *
Unlock potential by driving sales in assigned territory, building relationships with key stakeholders, and delivering solutions to enhance customer satisfaction and revenue growth through strategic se...
1 week ago
Medium Voltage Products Supervisor, Remote Support
$92K - $128K *
Lead a technical support team focused on Medium Voltage Products, driving efficiency and customer satisfaction while collaborating with cross-functional teams to enhance service delivery and innovativ...
2 days ago
$66K - $100K *
Lead the charge in empowering Mid-Market customers with IoT solutions, ensuring successful adoption and deployment of products. Act as a trusted advisor throughout the customer lifecycle, driving enga...
4 weeks ago
$78K - $101K *
Shape the future of enterprise infrastructure! Join us to design, implement, and optimize core systems while providing technical support and enhancing operational efficiency in a dynamic, remote-first...
3 weeks ago
Staff Security Operations Engineer
$149K - $271K *
Make your mark at the forefront of security innovation. Lead and shape cutting-edge operations, drive AI integration, and redefine security strategies to protect millions and ensure robust threat mana...
3 weeks ago
$150K - $250K *
Transform mission critical operations as a Senior Mechanical Advisor, managing commissioning services, conducting audits, and providing technical training and guidance to ensure operational efficiency...
2 weeks ago
$100K - $130K *
Shape the future of customer experience by architecting scalable Google Cloud solutions that power advanced AI implementations, ensuring high-impact contributions in digital transformation and Convers...
1 month ago
$90K - $130K *
Engage in building scalable Google Cloud environments for innovative AI-powered customer experiences. You'll lead the architecture and development of solutions that redefine how we connect with custom...
1 month ago
Senior Director, Enterprise Sales
$232K - $273K *
Advance your career by leading enterprise sales, driving growth through strategic relationships in the health and wellness sector. Develop teams and scalable processes while influencing C-suite stakeh...
Reposted 1 week ago
Pre-Sales Solutions Architect - IBM
$151K - $180K *
Drive innovative solutions by collaborating across teams, engaging partners, and delivering tailored Cloud and Power strategies, enhancing user experiences while contributing to business growth in the...
3 weeks ago
$75K - $95K *
Lead the charge in overseeing and guiding multiple claims teams, ensuring effective claims adjudication and client relationships. Drive process improvements while maintaining high quality standards ac...
2 days ago
Business Development Executive, International
$80K - $120K *
Join a team that drives international growth strategies across defense sectors, focusing on foreign military sales and global partnerships while collaborating with corporate teams to achieve sustainab...
2 weeks ago
$105K - $115K *
Lead the charge in overseeing the technical delivery of mission-critical communication systems. Your expertise will ensure design, implementation, and acceptance of advanced radio networks, contributi...
Today
$85K - $134K *
Elevate operational effectiveness by driving procurement processes and budgetary forecasting. Ensure alignment between funding requests and budget through rigorous data analysis, enhancing decision-ma...
4 weeks ago
$90K - $140K *
Pioneer automation solutions that revolutionize engineering workflows through software development, CAD integration, and efficiency tools, empowering engineers in renewable energy and infrastructure p...
5 days ago
Field Service Engineer 2 - Dalton, Georgia
$72K - $93K *
Join a team that's dedicated to delivering exceptional on-site support and resolving technical issues. Leverage your experience to enhance customer satisfaction with effective problem-solving and coll...
2 weeks ago
$75K - $90K *
Transform complex hardware failures into reliable solutions by analyzing GPU, CPU, and server environments. Collaborate with cross-functional teams to enhance RMA processes, vendor interactions, and l...
2 weeks ago
$75K - $95K *
Shape the future of claims management by supervising and mentoring teams, ensuring quality standards are met, and driving process improvement for optimal performance in a dynamic environment...
1 week ago
(Sr) Project Manager - Pregnancy Registries Team - Remote based in the US
$100K - $130K *
Engage in project leadership by driving cross-functional teams to deliver successful outcomes, managing scope, budget, and quality while maintaining effective communication with sponsors and adhering...
1 week ago
Senior Technology Operations Center (TOC) Analyst
$100K - $130K *
Support advanced troubleshooting within the Technology Operations Center, optimizing monitoring systems like SolarWinds, leading incident management, and mentoring junior analysts to enhance operation...
2 weeks ago
$81K - $143K *
Lead the charge in financial forecasting and analysis, collaborating with executives to drive strategic initiatives and optimize budget processes across multiple functions. Deliver insights to support...
4 days ago
Cyber Systems Engineering, Advisor
$104K - $166K *
Empower our Zero Trust security initiatives by managing Zscaler cloud technologies. Collaborate with teams to optimize secure access solutions, troubleshoot connectivity issues, and improve security p...
4 days ago
Identity & Cloud Engineer (Multi-Cloud Expertise)
$118K - $196K *
Join a dynamic team of experts, enhancing cloud security across AWS, Azure, and Google Cloud. This role empowers you to design innovative solutions and establish robust security measures, ensuring saf...
Reposted 2 weeks ago
Senior Workday Procurement Integration Engineer (Remote)
$98K - $196K *
Transform procurement processes by leading the integration of advanced Workday solutions within a hybrid ERP ecosystem. Drive innovation in end-to-end workflows, supplier interactions, and automation...
2 weeks ago
$120K - $160K *
Unlock potential by leading the design and implementation of advanced cloud-native solutions. Collaborate with cross-functional teams to migrate legacy systems to AWS while enhancing analytics capabil...
Reposted 5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.