Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $110K *

Transform IT services by ensuring optimal performance and security of systems, monitoring hardware, and supporting customer applications with a focus on reliability and operational excellence...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Support critical IT operations by managing systems, applications, and hardware to ensure seamless service delivery while maintaining security compliance and system performance...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Empower teams by leading technical implementations, ensuring seamless integration of systems and robust support in healthcare environments, while collaborating across departments for optimal client sa...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Empower growth by operationalizing strategic partner relationships within the automotive aftermarket. Drive successful integration and execution of channel initiatives while collaborating across teams...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$86K - $133K *

Join us to ensure optimal IT service delivery by managing system installations, security protocols, and technical support for diverse hardware and applications in a mission-critical environment, suppo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Manage technical and administrative tasks in Empower, supporting system implementation and maintenance while ensuring expertise in earned value management and reporting...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Unlock potential by driving SaaS license sales, cultivating C-suite relationships, and orchestrating account strategies within a collaborative team environment to achieve revenue goals...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead innovative AI solutions to transform healthcare workflows. Collaborate with non-technical teams to design and implement AI-powered applications, automating processes and enhancing efficiency acro...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $200K *

Pioneer enterprise technology infrastructure as a strategic hands-on leader, driving revenue systems and data platforms. Your efforts will shape company growth, integrating tech and AI, while guiding...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$81K - $110K *

Transform your career by developing automated testing frameworks to ensure software functionality. Collaborate with cross-functional teams to deliver high-quality products while participating in the c...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$156K - $196K *

Oversee security engineering efforts that enhance infrastructure and application safety. Collaborate on threat modeling and vulnerability assessments while automating processes and ensuring compliance...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$163K - $195K *

Manage and enhance the risk management program, ensuring compliance and operational integrity. Collaborate across departments to identify, analyze, and mitigate risks, supporting informed decision-mak...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $190K *

Lead the charge in defining and executing AI platform architecture for advanced cybersecurity solutions, ensuring scalable technical frameworks align with product strategy and customer maturity levels...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$156K - $218K *

Join a team that's redefining security architecture for a leading platform. You'll lead strategic initiatives in identity management, enhance access controls, and ensure compliance while collaborating...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Unlock potential by leading innovative container infrastructure projects. In this senior consulting role, you'll implement cutting-edge solutions in modern cloud environments, traveling to work closel...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's driving net-new logo acquisition in the Hi-Tech sector across the U.S., developing strategies, and building executive relationships to foster sustainable growth and meet ambitious r...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $135K *

Elevate your career as a Senior Software Engineer, leading complex IBM i/RPG development, overseeing projects, mentoring junior staff, and driving innovation in a dynamic healthcare technology environ...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$96K - $151K *

Empower small and mid-sized businesses with tailored solutions, driving customer success through innovative sales strategies and consultative engagement. Collaborate with teams to enhance product offe...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $246K *

Transform the future of cyber defense by developing innovative detection systems, working collaboratively across teams to enhance threat intelligence and operational capabilities, all while driving te...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Bring your expertise to the Epidemiology team by analyzing Real World data, conducting statistical analyses, and collaborating with stakeholders to support innovative research and regulatory activitie...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $145K *

Drive the integration of client APIs and enhance third-party services within the Activations squad, ensuring efficient online account opening processes and high-quality, maintainable code...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$130K - $145K *

Tackle integration challenges in client processes by enhancing API and third-party solutions, while collaborating with product teams to ensure seamless online account openings and robust service deliv...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Advance sales growth by leveraging technical expertise in remote sensing and scientific instrumentation. Engage with customers to create tailored solutions, drive revenue, and foster relationships acr...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Join our team to drive sales success, leverage your expertise in healthcare IT solutions, and develop relationships with key stakeholders to foster growth in your assigned territory through innovative...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$98K - $163K *

Innovate solutions in ophthalmology software by providing development and support. Engage with teams to resolve issues, enhance user experience, and maintain system quality to elevate healthcare techn...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.