Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$145K - $165K *

Drive security excellence by guiding the Department of Veterans Affairs in cloud security, vulnerability remediation, and secure data management, while collaborating cross-functionally to enhance comp...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Transform our compliance landscape by conducting audits, identifying risks, and reinforcing governance protocols. Collaborate cross-functionally to enhance risk management practices and foster a cultu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$86K - $181K *

Grow your career with a dynamic team as a data analyst supporting defense operations, utilizing data analytics to inform policy decisions. Engage with key stakeholders while addressing data needs and...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$112K - $193K *

Champion innovative solutions by leading the modernized adjudication services, enhancing system architecture, and driving cross-team collaboration. Take ownership of feature implementation and deliver...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Transform your career by converting complex change into impactful field actions that enhance revenue and customer engagement. Lead a dynamic enablement strategy in a fast-paced, regulated environment...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$75K - $101K *

Join a team that's dedicated to delivering exceptional field support through on-site service, repair, and maintenance of complex systems while fostering customer satisfaction and technical excellence...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$88K - $115K *

Join a dynamic team to drive the implementation of AI-enhanced contact center solutions, ensuring seamless technical execution, integration, and project management, while delivering outstanding servic...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Elevate revenue and customer confidence by transforming complex product and process changes into actionable field strategies. This role drives sales enablement with a focus on performance measurement...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K - $194K *

Help us inspire executive relationships by managing a range of CIO portfolios in the Life Sciences industry. Deliver tailored insights and innovative solutions to meet critical business needs while dr...

US-AnywhereRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$90K - $110K *

Empower enterprise clients through strategic account management, driving renewals, upsells, and measurable value. Champion customer success by fostering executive relationships, ensuring alignment, an...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion sales excellence by driving enterprise public safety solutions and cultivating strategic relationships, ensuring client satisfaction and operational improvement across medium to large governm...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$74K - $124K *

Lead the charge in providing exceptional technical support to high-profile clients, ensuring optimal platform performance and client satisfaction through collaboration and proactive issue resolution a...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$172K - $313K *

Join a team that's driving architectural excellence as a strategic advisor and Salesforce expert to complex clients in the Public Sector, overseeing implementations and enhancing customer success thro...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$220K - $270K *

Lead the charge in driving new business acquisition by engaging key stakeholders, managing the full sales cycle, and maximizing revenue growth with innovative cybersecurity solutions in a defined terr...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$186K - $267K *

Elevate cloud engineering expertise to design robust platforms, mentor teams, and optimize solutions for stability and performance across multiple environments while driving automation and strategic i...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$130K - $160K *

Build cutting-edge AI systems by designing, developing, and deploying intelligent applications that enhance reasoning, planning, and collaboration in mission-critical environments, while mentoring eng...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$293K - $406K *

Optimize and elevate the future of technology with a leadership role focused on innovation and strategic alignment across global software, hardware, and security initiatives, positioning the organizat...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Create strategic sales enablement initiatives to equip teams, ensuring clear messaging and market readiness that aligns with organizational growth goals and market dynamics, fostering confidence and e...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $193K *

Drive innovation in remote sensing technology through advanced geospatial analysis. Collaborate with engineering teams to enhance ArcGIS capabilities using imagery from various platforms, leveraging m...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$82K - $172K *

Design and implement innovative AI solutions, guiding pilot programs from conception to execution while collaborating across teams to enhance system capabilities and performance in a dynamic environme...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$82K - $172K *

Join a dynamic team to design and implement innovative AI and ML solutions. Collaborate with cross-functional experts to develop cutting-edge features and improve software systems through the integrat...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team that shapes enterprise solutions by aligning technical capabilities with business goals, driving innovation, and delivering exceptional value during customer engagements while navi...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $212K *

Drive technical excellence in pre-sales engineering, leveraging deep expertise to tailor innovative data storage solutions that meet customer needs and boost revenue growth through strategic collabora...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Contribute to roadmap development by collaborating cross-functionally to define and drive innovative product features that enhance customer experiences and grow partner relationships, ensuring timely...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Join the charge in building a robust field service function, overseeing installations, troubleshooting transformers, and enhancing customer relationships as we expand our power infrastructure solution...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.