Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
IT Senior Analyst - Remote based in the US
$77K - $123K *
Shape the future of product management by leading complex projects and optimizing technology solutions. Collaborate across teams, create impactful documentation, and mentor analysts to drive operation...
2 weeks ago
Senior Customer Success Manager
$110K - $130K *
Redefine customer engagement by maximizing satisfaction and driving adoption, while managing relationships and fostering upsell opportunities. Achieve high retention and become a key advocate for grow...
Today
$90K - $105K *
Create a robust safety culture as a leader in mission-critical environments, minimizing risk and ensuring compliance while collaborating with field teams, management, and clients to enhance EHS progra...
3 days ago
$250K - $300K *
Optimize customer success by blending technical expertise with sales acumen, understanding unique challenges, and delivering tailored solutions that drive business value and revenue growth. Collaborat...
2 days ago
$95K - $115K *
Join our team to bridge technical and business needs, lead project intake, and enhance Agile delivery using ServiceNow, while mentoring peers and fostering stakeholder collaboration...
Today
$80K - $120K *
Drive collaborative project intake and Agile delivery processes as a Business Analyst. Engage with enterprise stakeholders to translate technical requirements into actionable stories using ServiceNow...
Yesterday
$95K - $115K *
Tackle key initiatives in enhancing ServiceNow capabilities for the FAA. Collaborate with stakeholders while applying Agile methodologies to improve workflows and user experience, ensuring operational...
2 days ago
$135K - $247K *
Lead impactful UAS projects, ensuring compliance with standards while expertly coordinating with government stakeholders and OEMs to achieve project success and drive positive outcomes...
Reposted today
Project Development Engineer I
$80K - $95K *
Shape the future of innovative engineering solutions by providing expert support and guidance throughout project development, from pre-sale assessment to post-sale management, ensuring client specific...
4 days ago
Strategic Account Executive, MarketScan
$193K - $290K *
Join a team that's committed to maximizing growth in pharmaceutical accounts through strategic planning and relationship building, focusing on data-driven solutions and real-world evidence to foster l...
1 week ago
$108K - $221K *
Optimize security posture by managing cloud and infrastructure security, performing assessments, and ensuring compliance with federal standards while collaborating with various teams to support critic...
1 week ago
$110K - $130K *
Elevate security measures by leveraging expertise in Fortify tools and incident response. Collaborate with project teams and stakeholders to address vulnerabilities while ensuring system resilience an...
Reposted 4 weeks ago
Customer Success Manager, Enterprise
$90K - $125K *
Empower your career as you lead complex customer implementations, drive engagement and renewals, and foster strategic relationships with district executives to ensure success and adoption of our SaaS...
Reposted 3 weeks ago
Genesys Cloud CX Solutions Architect
$125K - $150K *
Champion the design and architecture of transformative Genesys Cloud CX solutions for healthcare contact centers, leading impactful discussions and ensuring compliance while enhancing user experience...
3 weeks ago
Senior Infrastructure Engineer
$120K - $145K *
Lead the charge in developing and maintaining robust enterprise infrastructure. Oversee full lifecycle of design, deployment, and modernization across hybrid environments, ensuring compliance with sec...
2 weeks ago
$113K - $188K *
Optimize software solutions by designing, coding, testing, and maintaining enterprise-grade applications while collaborating in a dynamic team environment committed to continuous improvement and techn...
Reposted 1 week ago
Sr Electrical Engineer - Federal Experience
$110K - $130K *
Lead the charge in designing advanced electrical power systems for Federal projects. Oversee power distribution infrastructure, ensuring compliance and quality. Collaborate with clients and guide juni...
1 week ago
$80K - $95K *
Develop and enhance critical PMO documentation to communicate IT operations and support mission objectives. Collaborate with teams to produce clear, effective deliverables, ensuring compliance with be...
2 weeks ago
Enterprise Account Executive US
$110K - $130K *
Elevate your career by driving new business growth and expanding accounts. Join a dynamic team where your sales expertise in SaaS and enterprise-level deal closing will make a significant impact. Thri...
Reposted 3 weeks ago
$138K - $192K *
Champion technical pre-sales engagements to deliver innovative solutions. Build trust with customers, lead extensive demos, and provide consultative guidance. Collaborate closely with sales teams on o...
5 days ago
$138K - $192K *
Engineer solutions that drive customer success in a fully autonomous role while collaborating with Account Executives and technical teams to ensure product fit and technical win through engaging pre-s...
2 weeks ago
$102K - $135K *
Join a dynamic team to engineer high-quality software in an Agile environment, driving innovation and robust solutions while enhancing your technical skills and career growth through collaboration and...
Yesterday
Sr Manager Marketing Tech Enablement
$143K - $214K *
Strategize and optimize marketing technology architecture and integrations. Drive platform health and feature development while collaborating with cross-functional teams to build robust solutions that...
1 week ago
Senior Data Software Engineer - Remote
$91K - $163K *
Join us to design and implement innovative big data solutions, ensuring high quality across all software development phases while collaborating in a dynamic and flexible environment...
4 weeks ago
Senior Software Engineer, Java | Vulnerability
$140K - $200K *
Join a dynamic team to design, build, and scale backend services for rapid vulnerability detection, improving IT security workflows across millions of endpoints while collaborating closely with cross...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.