Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$130K - $180K *

Join a dynamic team to ensure uptime and reliability of a cutting-edge HPC platform. Leverage your SRE skills to tackle operational challenges and implement systemic improvements for ongoing high avai...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$260K - $280K *

Drive partner sales strategy and revenue growth in the US East Coast. Collaborate with cross-functional teams to enhance partner capabilities and create mutual success. Leverage your expertise in exec...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$166K - $250K *

Lead and inspire a team of Technical Sales Specialists to drive revenue growth and foster strong customer relationships while developing strategic initiatives in healthcare and research markets for in...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$130K - $180K *

Join a team that's building and scaling strategic alliances with top GSIs. Leverage your experience to create impactful partnerships, drive revenue, and establish Vanta's presence in the cybersecurity...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Engineer innovative data platforms using Azure, Databricks, and Snowflake. Lead the design and development of secure solutions, empowering AI-driven analytics and best practices for data governance in...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$140K - $170K *

Lead project initiatives by managing complex implementations of AI solutions, collaborating with cross-functional teams to ensure timely delivery, and driving continuous improvement of project process...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $179K *

Transform the software development lifecycle by leading a dynamic Scrum Team, prioritizing user stories, and ensuring seamless collaboration across teams to enhance code delivery and software quality...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$63K - $105K *

Unlock potential as a Field Service Technician, focusing on installation, configuration, and maintenance of customer systems. Enjoy dynamic responsibilities and collaboration, with opportunities to wo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$142K - $230K *

Grow your career with a key role driving customer success in advanced deployments of security solutions. Collaborate with top-tier executives, optimize cloud transformations, and enhance product adopt...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Join a dynamic team to deliver technical expertise in turbomachinery servicing, overseeing installations, troubleshooting, and maintenance projects globally, while ensuring customer satisfaction and c...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $150K *

Grow your career with a dynamic role focused on building relationships and driving sales within U.S. Federal Civilian agencies. Lead mobile security initiatives, collaborate cross-functionally, and ac...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $150K *

Drive new business sales by partnering with Dayforce account executives to source and close implementation opportunities for mid-market and enterprise clients, while managing the full sales cycle to a...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$130K *

Reimagine client relationships as you drive solutions for established accounts and amplify our market presence. You'll collaborate with C-suite executives and deliver innovative software, hardware, an...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $110K *

Optimize your career by joining a dynamic QA team to ensure high-quality SaaS applications. Collaborate closely with product and engineering teams to validate features and drive improvements in testin...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $172K *

Accelerate progress at the forefront of data center engineering by independently designing and managing complex infrastructure solutions, ensuring optimal performance and operational excellence across...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$136K - $227K *

Unlock innovation by leading the architectural vision for AI and data solutions in a dynamic healthcare environment. Collaborate with cross-functional teams to drive transformation through advanced an...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $325K *

Accelerate progress at a leading global HR platform by driving new business growth through strategic customer relationships, delivering impactful solutions, and exceeding sales objectives in a dynamic...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Accelerate growth by driving sales of iPaaS solutions, collaborating with internal teams to expand client relationships, and generating new opportunities in a designated territory, setting and exceedi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Empower organizational success by leveraging your expertise as a Senior Site Reliability Engineer. Collaborate directly with clients, enhancing their cloud infrastructure through innovation and reliab...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Champion innovative site reliability practices to enhance cloud infrastructure. Collaborate with clients through team augmentation or product design, focusing on scalable solutions and continuous deli...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Join a team that's shaping the future of cloud infrastructure. As a Senior Site Reliability Engineer, you'll collaborate with clients, enhancing their systems and delivering scalable solutions on cutt...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Champion scalability and reliability in cloud infrastructure while collaborating with clients to deliver robust solutions. Leverage advanced skills in AWS, CI/CD, and automation while working within d...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Elevate your career as a Senior Site Reliability Engineer, collaborating with clients on innovative projects through team augmentation or product design. Drive cloud infrastructure reliability, automa...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $85K *

Transform the healthcare landscape by driving sales in Respiratory Health, collaborating with diverse teams to expand reach and enhance customer satisfaction across various medical facilities and envi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$153K - $211K *

Drive collaboration with senior engineers to define systems requirements and strategies, engaging with clients and internal teams to articulate design possibilities and technological direction while e...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.