Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$77K - $123K *

Shape the future of product management by leading complex projects and optimizing technology solutions. Collaborate across teams, create impactful documentation, and mentor analysts to drive operation...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Redefine customer engagement by maximizing satisfaction and driving adoption, while managing relationships and fostering upsell opportunities. Achieve high retention and become a key advocate for grow...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $105K *

Create a robust safety culture as a leader in mission-critical environments, minimizing risk and ensuring compliance while collaborating with field teams, management, and clients to enhance EHS progra...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$250K - $300K *

Optimize customer success by blending technical expertise with sales acumen, understanding unique challenges, and delivering tailored solutions that drive business value and revenue growth. Collaborat...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Join our team to bridge technical and business needs, lead project intake, and enhance Agile delivery using ServiceNow, while mentoring peers and fostering stakeholder collaboration...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $120K *

Drive collaborative project intake and Agile delivery processes as a Business Analyst. Engage with enterprise stakeholders to translate technical requirements into actionable stories using ServiceNow...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Tackle key initiatives in enhancing ServiceNow capabilities for the FAA. Collaborate with stakeholders while applying Agile methodologies to improve workflows and user experience, ensuring operational...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$135K - $247K *

Lead impactful UAS projects, ensuring compliance with standards while expertly coordinating with government stakeholders and OEMs to achieve project success and drive positive outcomes...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Shape the future of innovative engineering solutions by providing expert support and guidance throughout project development, from pre-sale assessment to post-sale management, ensuring client specific...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$193K - $290K *

Join a team that's committed to maximizing growth in pharmaceutical accounts through strategic planning and relationship building, focusing on data-driven solutions and real-world evidence to foster l...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$108K - $221K *

Optimize security posture by managing cloud and infrastructure security, performing assessments, and ensuring compliance with federal standards while collaborating with various teams to support critic...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Elevate security measures by leveraging expertise in Fortify tools and incident response. Collaborate with project teams and stakeholders to address vulnerabilities while ensuring system resilience an...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $125K *

Empower your career as you lead complex customer implementations, drive engagement and renewals, and foster strategic relationships with district executives to ensure success and adoption of our SaaS...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Champion the design and architecture of transformative Genesys Cloud CX solutions for healthcare contact centers, leading impactful discussions and ensuring compliance while enhancing user experience...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $145K *

Lead the charge in developing and maintaining robust enterprise infrastructure. Oversee full lifecycle of design, deployment, and modernization across hybrid environments, ensuring compliance with sec...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$113K - $188K *

Optimize software solutions by designing, coding, testing, and maintaining enterprise-grade applications while collaborating in a dynamic team environment committed to continuous improvement and techn...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in designing advanced electrical power systems for Federal projects. Oversee power distribution infrastructure, ensuring compliance and quality. Collaborate with clients and guide juni...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Develop and enhance critical PMO documentation to communicate IT operations and support mission objectives. Collaborate with teams to produce clear, effective deliverables, ensuring compliance with be...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by driving new business growth and expanding accounts. Join a dynamic team where your sales expertise in SaaS and enterprise-level deal closing will make a significant impact. Thri...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$138K - $192K *

Champion technical pre-sales engagements to deliver innovative solutions. Build trust with customers, lead extensive demos, and provide consultative guidance. Collaborate closely with sales teams on o...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$138K - $192K *

Engineer solutions that drive customer success in a fully autonomous role while collaborating with Account Executives and technical teams to ensure product fit and technical win through engaging pre-s...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$102K - $135K *

Join a dynamic team to engineer high-quality software in an Agile environment, driving innovation and robust solutions while enhancing your technical skills and career growth through collaboration and...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$143K - $214K *

Strategize and optimize marketing technology architecture and integrations. Drive platform health and feature development while collaborating with cross-functional teams to build robust solutions that...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$91K - $163K *

Join us to design and implement innovative big data solutions, ensuring high quality across all software development phases while collaborating in a dynamic and flexible environment...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $200K *

Join a dynamic team to design, build, and scale backend services for rapid vulnerability detection, improving IT security workflows across millions of endpoints while collaborating closely with cross...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.