Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Cluster Site Reliability Engineer
$130K - $180K *
Join a dynamic team to ensure uptime and reliability of a cutting-edge HPC platform. Leverage your SRE skills to tackle operational challenges and implement systemic improvements for ongoing high avai...
3 weeks ago
Channel Account Manager | Remote | East Coast
$260K - $280K *
Drive partner sales strategy and revenue growth in the US East Coast. Collaborate with cross-functional teams to enhance partner capabilities and create mutual success. Leverage your expertise in exec...
3 weeks ago
$166K - $250K *
Lead and inspire a team of Technical Sales Specialists to drive revenue growth and foster strong customer relationships while developing strategic initiatives in healthcare and research markets for in...
4 days ago
Director, Global Systems Integrators
$130K - $180K *
Join a team that's building and scaling strategic alliances with top GSIs. Leverage your experience to create impactful partnerships, drive revenue, and establish Vanta's presence in the cybersecurity...
Reposted 2 weeks ago
Principal Data Platform Engineer
$130K - $180K *
Engineer innovative data platforms using Azure, Databricks, and Snowflake. Lead the design and development of secure solutions, empowering AI-driven analytics and best practices for data governance in...
1 week ago
Senior Implementation Project Manager (USA)
$140K - $170K *
Lead project initiatives by managing complex implementations of AI solutions, collaborating with cross-functional teams to ensure timely delivery, and driving continuous improvement of project process...
Reposted 1 week ago
$112K - $179K *
Transform the software development lifecycle by leading a dynamic Scrum Team, prioritizing user stories, and ensuring seamless collaboration across teams to enhance code delivery and software quality...
1 week ago
$63K - $105K *
Unlock potential as a Field Service Technician, focusing on installation, configuration, and maintenance of customer systems. Enjoy dynamic responsibilities and collaboration, with opportunities to wo...
2 weeks ago
Customer Success Engineer - Prisma Access
$142K - $230K *
Grow your career with a key role driving customer success in advanced deployments of security solutions. Collaborate with top-tier executives, optimize cloud transformations, and enhance product adopt...
2 weeks ago
$80K - $110K *
Join a dynamic team to deliver technical expertise in turbomachinery servicing, overseeing installations, troubleshooting, and maintenance projects globally, while ensuring customer satisfaction and c...
4 days ago
Federal Account Executive - Civilian Sector
$100K - $150K *
Grow your career with a dynamic role focused on building relationships and driving sales within U.S. Federal Civilian agencies. Lead mobile security initiatives, collaborate cross-functionally, and ac...
3 weeks ago
$100K - $150K *
Drive new business sales by partnering with Dayforce account executives to source and close implementation opportunities for mid-market and enterprise clients, while managing the full sales cycle to a...
3 days ago
$130K *
Reimagine client relationships as you drive solutions for established accounts and amplify our market presence. You'll collaborate with C-suite executives and deliver innovative software, hardware, an...
3 weeks ago
$80K - $110K *
Optimize your career by joining a dynamic QA team to ensure high-quality SaaS applications. Collaborate closely with product and engineering teams to validate features and drive improvements in testin...
4 weeks ago
Sr Infrastructure Design Engineer
$107K - $172K *
Accelerate progress at the forefront of data center engineering by independently designing and managing complex infrastructure solutions, ensuring optimal performance and operational excellence across...
3 weeks ago
$136K - $227K *
Unlock innovation by leading the architectural vision for AI and data solutions in a dynamic healthcare environment. Collaborate with cross-functional teams to drive transformation through advanced an...
Reposted 2 days ago
Senior Account Executive, MM+ - AMER
$95K - $325K *
Accelerate progress at a leading global HR platform by driving new business growth through strategic customer relationships, delivering impactful solutions, and exceeding sales objectives in a dynamic...
2 weeks ago
$120K - $150K *
Accelerate growth by driving sales of iPaaS solutions, collaborating with internal teams to expand client relationships, and generating new opportunities in a designated territory, setting and exceedi...
3 weeks ago
Senior Agentic DevOps Engineer - Remote - USA
$120K - $150K *
Empower organizational success by leveraging your expertise as a Senior Site Reliability Engineer. Collaborate directly with clients, enhancing their cloud infrastructure through innovation and reliab...
Reposted 2 days ago
Senior Agentic DevOps Engineer - Remote - USA
$120K - $150K *
Champion innovative site reliability practices to enhance cloud infrastructure. Collaborate with clients through team augmentation or product design, focusing on scalable solutions and continuous deli...
Reposted 2 days ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Join a team that's shaping the future of cloud infrastructure. As a Senior Site Reliability Engineer, you'll collaborate with clients, enhancing their systems and delivering scalable solutions on cutt...
1 week ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Champion scalability and reliability in cloud infrastructure while collaborating with clients to deliver robust solutions. Leverage advanced skills in AWS, CI/CD, and automation while working within d...
2 weeks ago
Senior Site Reliability Engineer - Remote - USA
$120K - $150K *
Elevate your career as a Senior Site Reliability Engineer, collaborating with clients on innovative projects through team augmentation or product design. Drive cloud infrastructure reliability, automa...
2 weeks ago
Account Executive, Respiratory Health (Washington D.C Territory)
$80K - $85K *
Transform the healthcare landscape by driving sales in Respiratory Health, collaborating with diverse teams to expand reach and enhance customer satisfaction across various medical facilities and envi...
2 weeks ago
$153K - $211K *
Drive collaboration with senior engineers to define systems requirements and strategies, engaging with clients and internal teams to articulate design possibilities and technological direction while e...
Reposted 1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.