Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$135K - $225K *
Drive the development and optimization of Celonis integrations, leveraging your expertise in SQL, Python, and ETL processes to deliver insightful data solutions that enhance operational efficiency and...
3 weeks ago
Senior Product Manager - Education
$120K - $150K *
Innovate product strategy and execution for education solutions, addressing operational challenges while aligning technical implementation with business goals across teams for impactful customer adopt...
2 weeks ago
$54K - $151K *
Own client relationships as you drive financial performance and service delivery for mid-market pharmacy benefit management clients, collaborating closely with a Managing Director to ensure satisfacti...
1 week ago
$60K - $126K *
Grow your career with a dynamic team as you manage client relationships, renewals, and deliver innovative pharmacy benefit solutions, collaborating with stakeholders to drive performance and enhance c...
1 week ago
Mid - Level Electrical Engineer
$90K - $225K *
Shape the future of mission critical projects by executing innovative electrical designs. Collaborate with multidisciplinary teams to create high-performance data center infrastructures while mentorin...
2 weeks ago
$71K - $144K *
Empower your sales career by managing relationships and executing strategies with partners to grow Citrix solutions within your territory. Drive business opportunities while achieving and exceeding ta...
Yesterday
Strategic Solutions Sales Engineer
$100K - $130K *
Join our presales team to lead technical sales cycles for industry-leading Identity Security solutions, collaborating closely with customers and sales teams to deliver value-based propositions that dr...
4 weeks ago
Application Engineer- Industrial Circuit Protection
$84K - $150K *
Collaborate with sales and technical teams to identify opportunities, translate customer needs into design requirements, and launch new products effectively, ensuring alignment with market trends and...
Reposted 2 days ago
$90K - $120K *
Champion the proposal strategy for high-stakes competitive opportunities, ensuring compliance and quality across all phases of development. Lead cross-functional teams to create winning proposals that...
5 days ago
$90K - $120K *
Facilitate Agile transformation by leading Scrum teams in delivering secure, efficient DevSecOps solutions, aligning development, security, and operations with mission objectives, and promoting collab...
2 weeks ago
Sr. Claims Specialist | Professional Liability | Remote
$110K - $115K *
Empower your career by managing complex claims in professional liability. Utilize strong analytical skills to resolve high-stakes situations with an emphasis on client relationships and cost-effective...
2 days ago
$100K - $150K *
The Strategic Account Executive at Dandy will focus on building and scaling efforts in the strategic sales channel, targeting large group practices and dental service organizations. This role involves...
Reposted 2 weeks ago
$123K - $181K *
Elevate your career by leading impactful projects that streamline operations. Drive cross-functional teams to enhance productivity, create strategic business cases, and present insights to executives...
2 weeks ago
Key Account Manager, Off-Highway
$80K - $120K *
Unlock potential by fostering strong relationships with off-highway clients, analyzing market strategies, and delivering tailored solutions. Drive business growth and act as the voice of the customer...
2 weeks ago
Senior Product Manager, Infrastructure Observability | US | Remote
$162K - $194K *
Transform product strategy for Infrastructure Observability, integrating insights and user feedback. Collaborate with engineering and design teams to drive innovation and enhance customer experience...
1 week ago
$110K - $125K *
Join a dynamic team as a Customer Success Manager to foster client engagement, drive satisfaction, and enhance user adoption. Build strong, long-lasting relationships with customers to ensure success...
Today
AI Workforce Enablement Lead | People Team (Remote)
$90K - $130K *
Join a team that designs and implements workforce enablement strategies for AI transformation, empowering employees with necessary skills and support to thrive as workplace dynamics evolve...
1 month ago
Senior SAP Consultant | Remote (Kitchener (ON), Canada)
$100K - $135K *
Manage the design, implementation, and optimization of SAP solutions to enhance production planning, materials management, and quality engineering through collaboration with cross-functional teams, dr...
1 week ago
Construction Subject Matter Expert (SME)
$120K - $150K *
Join a dynamic team as a Construction Subject Matter Expert, bridging field expertise and AI product development to enhance construction workflows through rigorous testing, evaluation, and collaborati...
Yesterday
F135 Field Service Engineer, Skrydstrup Air Base Ex-Pat - Denmark (Onsite)
$107K - $204K *
Create a strong support framework for F-35A/F135 operations, ensuring efficient maintenance and customer collaboration while managing logistics and technical interactions for optimal aircraft performa...
2 weeks ago
Software Engineer II- Full Stack, Angular, Java, AWS
$81K - $108K *
Unlock potential by developing and implementing high-quality software solutions for healthcare, using modern technologies and collaborating within agile teams to ensure robust user applications and ba...
6 days ago
Data Center Market Development Manager
$109K - $203K *
Take ownership of market development for data center technologies, driving growth and customer engagement. Collaborate across teams to optimize go-to-market strategies and enhance solutions in fiber n...
4 days ago
Principal Software Test Engineer
$120K - $150K *
Transform software quality by leading test strategy, enhancing automation, and fostering innovation. Drive collaboration across teams to ensure comprehensive testing while mentoring QA engineers and o...
1 week ago
Program Coordinator / Portfolio Analyst
$90K - $95K *
Transform efficiency in project coordination by streamlining IT processes and enhancing PPMO operations. Collaborate across teams to leverage tools and automate workflows, ensuring effective delivery...
2 days ago
$120K - $150K *
Lead the charge in vulnerability management and AI security partnerships across teams, ensuring robust protection against emerging threats while enhancing the security posture and compliance for AI in...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.