Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$150K *

Unlock potential by driving enterprise sales strategies and developing meaningful relationships. Collaborate with cross-functional teams to expand customer accounts and exceed sales targets in a dynam...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $150K *

Unlock growth by fostering partner relationships, driving sales through channel partners, and managing the complete sales cycle to achieve business revenue goals. Leverage your expertise to enhance cu...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Champion innovative solutions as a Sales Solution Engineer, leading complex engagements to craft strategies, demonstrate expertise, and drive customer success through Hyland's powerful platform. Colla...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $160K *

Join a team that's pioneering cloud security as you engage in Red Team Blue Team exercises, enhancing client defenses against cyber threats while ensuring real-time support in incident response and th...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $135K *

Contribute to enhancing cybersecurity measures across cloud, endpoints, and networks. Collaborate closely with team members to design, implement, and maintain security solutions, ensuring protection o...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $140K *

Champion the design and implementation of tailored ServiceNow solutions, focusing on optimizing Financial Services Operations through collaboration with stakeholders and integrating best practices for...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $150K *

Champion the development of innovative healthcare AI features. Drive end-to-end project ownership, from design to launch in a dynamic, fast-paced environment with a focus on user impact and regulatory...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$168K - $200K *

Lead the charge in providing expert consulting to drive security solutions, engaging directly with enterprise clients to address risks. Collaborate with sales teams for demonstrations, solution design...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $200K *

Join a team that partners with Sales to tackle complex security challenges for enterprise customers. Act as a trusted advisor in solution design and product validation while delivering impactful demon...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $200K *

Lead the charge in delivering innovative security solutions to enterprise clients by serving as a trusted technical advisor while bridging the gap between complex cybersecurity challenges and strategi...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$138K - $156K *

Shape the narrative for our platform as a technical storyteller, translating complex capabilities into compelling content for technical audiences. Collaborate across teams, drive product launches, and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $145K *

Inspire innovation as a Senior Site Reliability Engineer, leading cloud modernization and automation initiatives. Collaborate across teams to enhance system reliability, optimize cloud architectures...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $135K *

Take ownership of robust CI/CD pipelines and Azure infrastructure, ensuring seamless software delivery and security. Drive improvements in developer efficiency and lead the charge in shaping cloud pla...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$96K - $151K *

Drive success at SMBs by engaging customers through consultative sales, optimizing their Jira Service Management experience, and collaborating with cross-functional teams to enhance customer value and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $130K *

Manage the full sales cycle and drive growth for enterprise accounts, engaging C-suite executives and delivering strategic solutions while collaborating with product and engineering teams...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join us to tackle complex technical challenges as a systems analyst, providing essential support to the Defense Security Cooperation Agency across multiple sites, specializing in hardware/software tro...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $225K *

Join a dynamic team as you manage commissioning services and operations support for mission critical projects, engaging with clients and leading enhancements in facilities and processes while ensuring...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$250K - $300K *

Join a team that's redefining critical power solutions. Lead comprehensive sales processes, develop robust client relationships, and leverage engineering support to drive the growth of your own book o...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$180K - $200K *

Join us in building and maintaining innovative cloud infrastructure, ensuring reliability and scalability while implementing SRE practices. Collaborate with cross-functional teams and mentor junior en...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $155K *

Advance client relationships by leading technical discussions and driving portfolio growth. Support global customers in deploying impactful solutions in electronics manufacturing and technology sector...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$83K - $193K *

Lead the charge in optimizing Epic Clinical Service Desk operations by leveraging deep clinical insights and technical expertise to enhance workflow efficiency and deliver exceptional customer support...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Drive partner-led growth through strategic collaboration and sales execution. Leverage your expertise to cultivate senior relationships, manage enterprise sales cycles, and achieve revenue targets in...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Develop and lead a team of Applications Engineers, overseeing complex technical engagements and driving customer adoption in digital pathology. Collaborate across functions to enhance solutions and en...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$171K - $248K *

Drive the adoption of innovative technologies, shaping product direction through strategic collaboration with cross-functional teams and customer engagements. Validate new capabilities and create impa...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $158K *

Architect the development and optimization of ServiceNow ITOM/ITSM modules, ensuring top-tier performance and integration. Utilize your expertise to enhance configurations while fostering collaboratio...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.