Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$150K *
Unlock potential by driving enterprise sales strategies and developing meaningful relationships. Collaborate with cross-functional teams to expand customer accounts and exceed sales targets in a dynam...
5 days ago
Partner Account Manager - EAST
$140K - $150K *
Unlock growth by fostering partner relationships, driving sales through channel partners, and managing the complete sales cycle to achieve business revenue goals. Leverage your expertise to enhance cu...
2 weeks ago
Sales Solution Engineer- Cross Industry
$110K - $130K *
Champion innovative solutions as a Sales Solution Engineer, leading complex engagements to craft strategies, demonstrate expertise, and drive customer success through Hyland's powerful platform. Colla...
2 weeks ago
Sr. Consultant - Cloud Red Team Blue Team (Remote)
$115K - $160K *
Join a team that's pioneering cloud security as you engage in Red Team Blue Team exercises, enhancing client defenses against cyber threats while ensuring real-time support in incident response and th...
3 weeks ago
$100K - $135K *
Contribute to enhancing cybersecurity measures across cloud, endpoints, and networks. Collaborate closely with team members to design, implement, and maintain security solutions, ensuring protection o...
2 days ago
$120K - $140K *
Champion the design and implementation of tailored ServiceNow solutions, focusing on optimizing Financial Services Operations through collaboration with stakeholders and integrating best practices for...
2 weeks ago
$125K - $150K *
Champion the development of innovative healthcare AI features. Drive end-to-end project ownership, from design to launch in a dynamic, fast-paced environment with a focus on user impact and regulatory...
Yesterday
Sr Advisory Solution Consultant- Security, Identity & Exposure Management (Armis/Veza) Northeast
$168K - $200K *
Lead the charge in providing expert consulting to drive security solutions, engaging directly with enterprise clients to address risks. Collaborate with sales teams for demonstrations, solution design...
5 days ago
Sr Advisory Solution Consultant- Security, Identity & Exposure Management (Armis/Veza) Northeast
$168K - $200K *
Join a team that partners with Sales to tackle complex security challenges for enterprise customers. Act as a trusted advisor in solution design and product validation while delivering impactful demon...
5 days ago
Sr Advisory Solution Consultant- Security, Identity & Exposure Management (Armis/Veza) Northeast
$168K - $200K *
Lead the charge in delivering innovative security solutions to enterprise clients by serving as a trusted technical advisor while bridging the gap between complex cybersecurity challenges and strategi...
5 days ago
Sr Technical Product Marketing Manager
$138K - $156K *
Shape the narrative for our platform as a technical storyteller, translating complex capabilities into compelling content for technical audiences. Collaborate across teams, drive product launches, and...
1 week ago
Senior Software Engineer: Site Reliability Engineering
$120K - $145K *
Inspire innovation as a Senior Site Reliability Engineer, leading cloud modernization and automation initiatives. Collaborate across teams to enhance system reliability, optimize cloud architectures...
Reposted 1 week ago
DevOps Engineer, Information Technology
$110K - $135K *
Take ownership of robust CI/CD pipelines and Azure infrastructure, ensuring seamless software delivery and security. Drive improvements in developer efficiency and lead the charge in shaping cloud pla...
2 weeks ago
SMB Solution Sales Executive, LATAM
$96K - $151K *
Drive success at SMBs by engaging customers through consultative sales, optimizing their Jira Service Management experience, and collaborating with cross-functional teams to enhance customer value and...
2 weeks ago
$95K - $130K *
Manage the full sales cycle and drive growth for enterprise accounts, engaging C-suite executives and delivering strategic solutions while collaborating with product and engineering teams...
2 days ago
$80K - $95K *
Join us to tackle complex technical challenges as a systems analyst, providing essential support to the Defense Security Cooperation Agency across multiple sites, specializing in hardware/software tro...
2 weeks ago
$150K - $225K *
Join a dynamic team as you manage commissioning services and operations support for mission critical projects, engaging with clients and leading enhancements in facilities and processes while ensuring...
2 weeks ago
Account Executive Senior Remote August 2026
$250K - $300K *
Join a team that's redefining critical power solutions. Lead comprehensive sales processes, develop robust client relationships, and leverage engineering support to drive the growth of your own book o...
1 week ago
Staff Software Engineer - Cloud Platform Engineering
$180K - $200K *
Join us in building and maintaining innovative cloud infrastructure, ensuring reliability and scalability while implementing SRE practices. Collaborate with cross-functional teams and mentor junior en...
4 weeks ago
$115K - $155K *
Advance client relationships by leading technical discussions and driving portfolio growth. Support global customers in deploying impactful solutions in electronics manufacturing and technology sector...
Reposted 1 week ago
Epic Clinical Service Desk Specialist-REMOTE
$83K - $193K *
Lead the charge in optimizing Epic Clinical Service Desk operations by leveraging deep clinical insights and technical expertise to enhance workflow efficiency and deliver exceptional customer support...
Today
Partner Sales Senior Manager - Google Cloud BFS
$150K - $180K *
Drive partner-led growth through strategic collaboration and sales execution. Leverage your expertise to cultivate senior relationships, manage enterprise sales cycles, and achieve revenue targets in...
1 week ago
$120K - $145K *
Develop and lead a team of Applications Engineers, overseeing complex technical engagements and driving customer adoption in digital pathology. Collaborate across functions to enhance solutions and en...
Today
Principal Solutions Engineer, Acceleration
$171K - $248K *
Drive the adoption of innovative technologies, shaping product direction through strategic collaboration with cross-functional teams and customer engagements. Validate new capabilities and create impa...
Today
$75K - $158K *
Architect the development and optimization of ServiceNow ITOM/ITSM modules, ensuring top-tier performance and integration. Utilize your expertise to enhance configurations while fostering collaboratio...
3 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.