Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$132K - $177K *
Architect modern services that enhance a critical production platform while ensuring stability and reliability of legacy systems through careful, incremental modernization and pragmatic engineering pr...
1 week ago
Account Executive, Majors - PacNW
$140K - $200K *
Drive strategic account management by cultivating relationships with key stakeholders, formulating long-term strategies, and collaborating across teams to deliver cloud security solutions that align w...
1 week ago
Senior Software Engineer - AWS
$120K - $150K *
Elevate healthcare interoperability by designing and building robust APIs for secure patient data retrieval. Collaborate with a remote team to solve complex challenges and influence architectural deci...
4 weeks ago
$120K - $150K *
Innovate as a critical member of a collaborative team, driving the design and development of scalable backend systems and AI-driven solutions that enhance product offerings and streamline integration...
2 weeks ago
Enterprise Account Executive - Georgia
$109K - $184K *
Innovate and lead a collaborative team to drive sales of our Identity Security Solution, ensuring superior customer experience by understanding client needs, presenting value, and exceeding revenue qu...
2 weeks ago
$95K - $110K *
Empower a motivated technical support team to deliver exceptional customer service and resolve complex issues efficiently, ensuring high satisfaction and loyalty through effective leadership and innov...
2 days ago
Sr Principal Platform Architect
$150K - $180K *
Join a team that's revolutionizing customer outcomes through expert technical advisory, leveraging the ServiceNow platform for successful digital transformations backed by proven methodologies and ext...
2 weeks ago
Sr. Sales Enablement Specialist
$90K - $120K *
Join a team dedicated to enhancing sales learning and development. As a key player, you'll design training strategies, facilitate education programs, and collaborate with sales leaders to drive except...
Reposted 6 days ago
Senior Atlassian Administrator
$100K - $130K *
Lead the charge in optimizing and managing Jira Cloud environments, enhancing workflows, and providing exemplary support to the team. Collaborate to ensure reliable system performance and drive automa...
1 week ago
Engagement Director - Microsoft Azure
$200K - $240K *
Lead transformative engagements by ensuring client success and overseeing complex projects. Drive business outcomes, manage relationships, and enhance service delivery in a collaborative, results-orie...
2 weeks ago
$120K - $160K *
Lead, mentor, and contribute to engineering excellence while managing a team of engineers. Spearhead complex software projects across diverse tech stacks and drive technical solutions that deliver val...
3 weeks ago
Staff, Site Reliability Engineer (SRE)
$130K - $160K *
Contribute to the reliability and security foundations that enhance last-mile healthcare delivery. Collaborate across teams to optimize infrastructure, improve incident response, and elevate operation...
1 week ago
$120K - $160K *
Innovate multi-cloud networking solutions by designing, deploying, and managing infrastructures across major cloud platforms. Lead a team in ensuring optimal connectivity, security, and operational ex...
Reposted yesterday
Senior Sales Engineer - Architecture, Engineering, and Construction Industry (AEC)
$125K - $140K *
Transform the AEC industry by delivering tailored technical solutions, leading customer engagements, and bridging the gap between sales and technical teams while leveraging your industry expertise...
4 weeks ago
$130K - $217K *
Transform customer experiences by leading end-to-end systems engineering solutions. Collaborate with cross-functional teams to create reliable, scalable backend services and modern frontend applicatio...
2 weeks ago
GTM Enablement Manager, Product
$150K - $190K *
Launch impactful enablement strategies to elevate customer-facing teams' understanding of complex technical products, fostering effective communication and driving sales success through targeted learn...
Reposted 1 week ago
$90K - $120K *
Lead the charge in enabling successful SAP S/4HANA adoption through engaging training and robust stakeholder collaboration. Ensure business readiness by transforming complex content into practical lea...
2 weeks ago
$120K - $150K *
Transform CI/CD processes while managing Azure Cloud workloads and automation. Collaborate with development teams to enhance infrastructure, optimize performance, and ensure seamless release cycles, f...
1 week ago
Senior Model Based System Engineer
$89K - $148K *
Transform your career by leading model-based systems engineering efforts, guiding a team of modelers in architecting solutions for Navy systems. Leverage MBSE expertise to innovate and drive customer...
Reposted 2 days ago
Account Executive, SMB Team Sales
$43K - $129K *
Unlock your potential in a dynamic sales role, driving new account acquisition and building relationships within small to medium businesses, all while honing your skills for career advancement and exc...
1 week ago
$125K - $145K *
Join a dynamic team to bridge customer needs and technical solutions, driving innovation and implementation of scalable, practical IT solutions across diverse platforms and infrastructures in a consul...
Today
$80K - $90K *
Unlock potential by driving customer success and product adoption in a B2B SaaS environment. Manage partnerships and ensure customer retention through engagement, strategic planning, and effective res...
1 week ago
Sr. Account Executive, New Logo (West)
$300K - $350K *
Shape the future of application development by driving new customer acquisition in complex enterprise organizations. Engage technical stakeholders and leverage your enterprise sales expertise to build...
Reposted 1 week ago
Engineer III, Advanced Research (Remote)
$120K - $180K *
Join a team that's pioneering innovative detection capabilities and improving cloud services. Collaborate with diverse experts to protect customers while enhancing your skills in a remote-first enviro...
4 weeks ago
Technical Support Engineer, Graphite
$70K - $100K *
Contribute to our customer support team by triaging issues, debugging technical problems, and collaborating across functions. Help us improve workflows and documentation while enhancing user experienc...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.