Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
AEGIS Surface Warfare Engineer
$110K - $130K *
Join a team that's pivotal to advancing naval defense technology! Utilize your expertise to enhance AEGIS Combat Systems, executing and analyzing critical trials while ensuring operational interoperab...
Yesterday
$115K - $120K *
Reimagine the sales process by engaging with clients as a Solutions Engineer. Leverage Wavelytics to showcase technical insights and drive impactful customer relationships, ensuring successful deal cl...
5 days ago
$83K - $110K *
Support and enhance production processes by managing recovery efforts, troubleshooting issues, and documenting solutions. Collaborate cross-functionally to ensure operational excellence through ITIL p...
6 days ago
$63K - $114K *
Drive innovative solutions as you provide essential product support, troubleshoot issues, and enhance customer satisfaction through effective communication and collaboration within our dynamic enginee...
1 week ago
$120K - $145K *
Unlock potential by guiding enterprise organizations through cybersecurity transformations, leveraging technical expertise to create secure architectures. Collaborate with sales teams, present to exec...
2 weeks ago
$100K - $120K *
Transform client operations by implementing and optimizing PTC Windchill solutions. This remote role requires collaboration with clients to ensure successful delivery within budget and timelines, offe...
1 week ago
Senior Systems Engineer - Monitoring
$110K - $125K *
Drive your career with this senior technology role focused on optimizing global IT infrastructure. Collaborate with teams to enhance system performance, implement strategic initiatives, and ensure ope...
2 weeks ago
Senior Sales Engineer - Philadelphia
$186K - $232K *
Join our dynamic team to drive enterprise sales and technical strategy for a cutting-edge data management platform, collaborating with Account Executives to deliver tailored solutions and ensure custo...
Reposted 3 weeks ago
Sr. Epic Data Acquisition Analyst
$80K - $100K *
Join a team that's shaping the future of healthcare data integration. Lead the technical aspects of client Epic data acquisition, ensuring seamless extraction and delivery of critical information whil...
2 weeks ago
Principal Product Specialist (Eastern Time)
$164K - $235K *
Join a team that provides technical leadership for innovative browser security solutions, guiding product success across the sales lifecycle while collaborating with sales and engineering to enhance Z...
Reposted 3 weeks ago
Security Engineer, Product Security
$200K - $255K *
Shape the future of cloud security by designing and implementing robust controls. Guide integrations in DevOps, perform comprehensive assessments, and mentor teams to reduce risks in AWS and mobile in...
3 weeks ago
Senior Partner Solutions Engineer - US East
$120K - $145K *
Join a team that's driving channel success through technical solutions and strategic partnerships. Leverage your expertise to enhance product offerings and deliver value to partners while fostering st...
1 week ago
Account Executive - Majors - Detroit
$140K - $200K *
Reimagine the future of cybersecurity by driving strategic account growth and partnerships. You will engage with C-level executives to align our solutions with customer objectives, fostering relations...
Reposted 3 weeks ago
Senior Enterprise Solutions Account Executive
$83K - $208K *
Empower sales growth by engaging strategic Fortune 500 clients through innovative presentations and strategic territory management. Drive customer retention while exceeding financial targets and enhan...
1 week ago
Project Manager 1 - Strategic Enterprise Solutions (SES) Team - Remote
$80K - $95K *
Lead the charge in managing diverse projects, ensuring timely delivery and customer satisfaction while optimizing budget and quality across all phases of execution...
Reposted 1 week ago
Forward Deployed Engineer/Chief role (relocation to Spain)
$135K - $160K *
Tackle the challenge of building advanced AI-native systems that deliver real value by engaging with end-users and leveraging feedback loops. Collaborate with your team to design and implement innovat...
2 weeks ago
$188K - $282K *
Shape the future of AI solutions by developing POCs and API integrations, while collaborating closely with clients and technical teams to showcase advanced capabilities and drive success in technical...
Yesterday
Sales Engineer, Enterprise Majors
$120K - $145K *
Engage with enterprise organizations as a trusted advisor in cybersecurity, leveraging strong technical skills and strategic insight. Work collaboratively to design solutions that address complex secu...
2 weeks ago
$101K - $140K *
Empower clients by maximizing their value from services while driving sales growth. Build strong relationships with C-Level Executives in a dynamic environment and manage a diverse portfolio of high-r...
Reposted 2 weeks ago
$175K - $185K *
Unlock potential by helping clients drive AI adoption and data governance. You'll guide stakeholders from concept to production, evangelizing impactful solutions and collecting insights to enhance pro...
5 days ago
Partner Sales Senior Manager - AWS LSHC
$130K - $160K *
Join a dynamic team to drive partner sales and unlock revenue potential through strategic alliances, fostering executive relationships, and executing innovative sales strategies focused on digital tra...
1 week ago
Sales Engineer, Named Enterprise
$110K - $130K *
Join a dynamic team as a Named Enterprise Sales Engineer, driving customer success through technical sales support, product demos, and post-sales training while engaging with diverse client needs in n...
2 weeks ago
Customer Success Technical Leader (Area TAM : Splunk Platform, SLED)
$171K - $223K *
Drive customer success by ensuring impactful solutions and guidance on Splunk's Core products. Collaborate with account teams, deliver onboarding workshops, and proactively manage customer technical h...
Reposted 1 week ago
$110K - $130K *
Optimize technical sales cycles by conducting discovery, designing solutions, and collaborating with sales teams to transform opportunities into successful client engagements while ensuring deliverabi...
4 weeks ago
$190K - $220K *
Unlock your potential by collaborating with sales teams to deliver impactful product demos and technical expertise, driving security solutions for customers and helping shape strategic approaches that...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.