Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Join a team that's pivotal to advancing naval defense technology! Utilize your expertise to enhance AEGIS Combat Systems, executing and analyzing critical trials while ensuring operational interoperab...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Aerospace & Defense

$115K - $120K *

Reimagine the sales process by engaging with clients as a Solutions Engineer. Leverage Wavelytics to showcase technical insights and drive impactful customer relationships, ensuring successful deal cl...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$83K - $110K *

Support and enhance production processes by managing recovery efforts, troubleshooting issues, and documenting solutions. Collaborate cross-functionally to ensure operational excellence through ITIL p...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$63K - $114K *

Drive innovative solutions as you provide essential product support, troubleshoot issues, and enhance customer satisfaction through effective communication and collaboration within our dynamic enginee...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Unlock potential by guiding enterprise organizations through cybersecurity transformations, leveraging technical expertise to create secure architectures. Collaborate with sales teams, present to exec...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Transform client operations by implementing and optimizing PTC Windchill solutions. This remote role requires collaboration with clients to ensure successful delivery within budget and timelines, offe...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $125K *

Drive your career with this senior technology role focused on optimizing global IT infrastructure. Collaborate with teams to enhance system performance, implement strategic initiatives, and ensure ope...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$186K - $232K *

Join our dynamic team to drive enterprise sales and technical strategy for a cutting-edge data management platform, collaborating with Account Executives to deliver tailored solutions and ensure custo...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Join a team that's shaping the future of healthcare data integration. Lead the technical aspects of client Epic data acquisition, ensuring seamless extraction and delivery of critical information whil...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$164K - $235K *

Join a team that provides technical leadership for innovative browser security solutions, guiding product success across the sales lifecycle while collaborating with sales and engineering to enhance Z...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $255K *

Shape the future of cloud security by designing and implementing robust controls. Guide integrations in DevOps, perform comprehensive assessments, and mentor teams to reduce risks in AWS and mobile in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a team that's driving channel success through technical solutions and strategic partnerships. Leverage your expertise to enhance product offerings and deliver value to partners while fostering st...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $200K *

Reimagine the future of cybersecurity by driving strategic account growth and partnerships. You will engage with C-level executives to align our solutions with customer objectives, fostering relations...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$83K - $208K *

Empower sales growth by engaging strategic Fortune 500 clients through innovative presentations and strategic territory management. Drive customer retention while exceeding financial targets and enhan...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in managing diverse projects, ensuring timely delivery and customer satisfaction while optimizing budget and quality across all phases of execution...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Tackle the challenge of building advanced AI-native systems that deliver real value by engaging with end-users and leveraging feedback loops. Collaborate with your team to design and implement innovat...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$188K - $282K *

Shape the future of AI solutions by developing POCs and API integrations, while collaborating closely with clients and technical teams to showcase advanced capabilities and drive success in technical...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Engage with enterprise organizations as a trusted advisor in cybersecurity, leveraging strong technical skills and strategic insight. Work collaboratively to design solutions that address complex secu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$101K - $140K *

Empower clients by maximizing their value from services while driving sales growth. Build strong relationships with C-Level Executives in a dynamic environment and manage a diverse portfolio of high-r...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$175K - $185K *

Unlock potential by helping clients drive AI adoption and data governance. You'll guide stakeholders from concept to production, evangelizing impactful solutions and collecting insights to enhance pro...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Join a dynamic team to drive partner sales and unlock revenue potential through strategic alliances, fostering executive relationships, and executing innovative sales strategies focused on digital tra...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team as a Named Enterprise Sales Engineer, driving customer success through technical sales support, product demos, and post-sales training while engaging with diverse client needs in n...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$171K - $223K *

Drive customer success by ensuring impactful solutions and guidance on Splunk's Core products. Collaborate with account teams, deliver onboarding workshops, and proactively manage customer technical h...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Optimize technical sales cycles by conducting discovery, designing solutions, and collaborating with sales teams to transform opportunities into successful client engagements while ensuring deliverabi...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$190K - $220K *

Unlock your potential by collaborating with sales teams to deliver impactful product demos and technical expertise, driving security solutions for customers and helping shape strategic approaches that...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.