Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$176K - $221K *

Champion innovative program management by integrating AI-driven frameworks. Drive execution across complex initiatives while optimizing delivery pathways. Collaborate with cross-functional teams to ac...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $130K *

Manage and oversee complex network fiber projects, ensuring successful execution through effective planning, project management, and team coordination while mentoring junior staff in a collaborative e...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $150K *

Drive enterprise growth by fostering relationships, generating sales, and managing client engagements. Collaborate across teams to deliver compelling proposals and ensure seamless onboarding, while ex...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in enhancing our cloud infrastructure and DevOps practices. Drive CI/CD pipeline development, collaborate with cross-functional teams, and ensure optimal management of applications acr...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $177K *

Champion AI-driven transformation in the utility sector, shaping strategies and solutions. Leverage expertise in advanced analytics to innovate customer-centric utility services and streamline operati...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$91K - $163K *

Elevate healthcare integration by overseeing Rhapsody platform administration, ensuring reliability and performance while mentoring a high-performing integration engineering team to tackle complex cli...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Join a dynamic team to optimize higher education institutions' ERP systems, ensuring seamless cloud transitions, effective communication, and client satisfaction. Leverage technical expertise to drive...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $143K *

Develop and support enterprise platform solutions, specializing in ServiceNow and LeanIX, to enhance IT operations and architecture. Collaborate with cross-functional teams to automate processes and e...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $225K *

Empower success by collaborating closely with clients to design innovative data center infrastructure solutions that align technology with business objectives and foster strategic partnerships across...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Analyze and implement robust data strategies, ensuring reliable pipelines and actionable insights while collaborating closely with cross-departmental leaders to enhance data governance and drive busin...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $94K *

Join a dynamic team dedicated to enhancing customer satisfaction through expert support and training for advanced commercial and industrial printing technologies. You'll analyze product issues, perfor...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $130K *

Advance sales growth by engaging enterprise accounts, nurturing relationships, and expanding partnerships. Drive acquisition efforts while ensuring customer success through effective strategy implemen...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$103K - $152K *

Join a dynamic team as you craft impactful sales content and streamline technical concepts into accessible materials, collaborating cross-functionally to enhance sales enablement in the fintech space...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$200K - $322K *

Drive architectural transformation of IT Compute platforms, enhancing service offerings across on-prem and cloud. Collaborate with cross-functional teams to define metrics for efficiency and innovate...

US-AnywhereRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Information Technology

$80K - $120K *

Transform key partnerships as a strategic Account Manager. Drive publisher success through effective onboarding, performance optimization, and cross-team collaboration, ensuring exceptional partner ex...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$103K - $129K *

Join us to empower go-to-market teams by crafting engaging content that clearly communicates technical concepts and enhances sales effectiveness. Collaborate cross-functionally to deliver high-quality...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$139K - $230K *

Elevate market engagement by driving enterprise solutions in Security and Identity. This role demands strategic insight, customer-focused problem-solving, and collaboration across teams to generate su...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Champion new revenue growth by engaging Enterprise level Transportation clients, leveraging effective prospecting techniques and a collaborative approach with implementation and support teams to achie...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$108K - $150K *

Champion the development of clinical strategies to enhance the adoption and impact of medical technologies across healthcare providers, ensuring optimal workflows and measurable outcomes while collabo...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Help us drive client success by leading a technical support team focused on enterprise relationships. You will bridge customers and engineering, ensuring swift issue resolution and mentorship while en...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Technical Services

$127K - $214K *

Pioneer AI-driven solutions that enhance sales and marketing efficiency. Collaborate with cross-functional teams to design and implement generative AI applications that transform customer engagement a...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$140K - $157K *

Shape the future of GTM operations by leading Salesforce implementations and AI strategy. Collaborate with teams to optimize processes, design scalable systems, and measure outcomes, driving efficienc...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$77K - $115K *

Join a dynamic team as a ServiceNow Sr IT Business Analyst. Lead and support the ServiceNow platform, collaborating with various stakeholders to enhance processes, develop requirements, and ensure suc...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $154K *

Bring your expertise to complex industrial projects, leading process design and coordination across disciplines. Drive execution from concept through detailed design while ensuring high-quality delive...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Drive strategic vision for global market development, overseeing marketing initiatives and team leadership. Collaborate across divisions to optimize programs, enhance brand messaging, and ensure align...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.