Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Salesforce Solution Engineer (Developer)
$106K - $176K *
Optimize your career by leveraging Salesforce development skills to create robust solutions, engage in Agile methodologies, and collaborate with a dynamic team on federal projects that drive innovatio...
2 weeks ago
$135K - $160K *
Champion customer success and revenue growth by managing key accounts, leading sales cycles, and fostering relationships with enterprise clients in the financial services sector. Drive transformationa...
Reposted 4 weeks ago
Account Executive - Central Region US (Remote)
$110K - $130K *
Join a dynamic team to oversee the entire sales cycle, enhancing client ITSM workflows with AI solutions while impacting product direction. Drive growth and manage stakeholder relationships across var...
Yesterday
Technical Customer Success Manager, API
$96K - $132K *
Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...
3 weeks ago
Senior Application Security Engineer
$116K - $145K *
Transform our application security landscape by independently managing vulnerabilities, integrating security into development pipelines, and enabling teams to deliver secure code with efficiency and c...
1 week ago
Sr. Technical Account Manager - Enterprise, Amazon Leo
$153K - $207K *
Support enterprise customers by delivering superior technical guidance and optimizing their Amazon Leo satellite service. Drive customer satisfaction as the primary technical contact, ensuring high op...
4 days ago
Senior Technical Consultant - PubSec
$108K - $148K *
Join us to lead enterprise customer engagements, delivering technical solutions and maximizing ROI through expert Salesforce knowledge and strategic guidance, ensuring client satisfaction and success...
3 weeks ago
$120K - $145K *
Elevate enterprise marketing by crafting compelling narratives that drive complex deals. Collaborate with sales teams to translate technical details into accessible business value content, enabling im...
3 weeks ago
$115K - $125K *
Drive customer satisfaction by delivering expert Tier 3 technical support, diagnosing complex issues, and collaborating with development teams to improve application performance and data integrity thr...
2 weeks ago
Senior Director, Solutions Consulting
$160K - $200K *
Reimagine customer engagement by leading initiatives that enhance service delivery and optimize operational processes. This role spans cross-functional teams and drives impactful strategies for increa...
Yesterday
$123K - $194K *
Advance your career by driving solution sales in ITSM, collaborating with global teams to tailor offerings that meet customer needs, and leveraging industry expertise to influence corporate sales stra...
1 month ago
Knowledge Management Analyst - National Guard Bureau (NGB)
$80K - $95K *
Drive knowledge management excellence by enhancing decision support, accessibility, and governance across the National Guard enterprise. Collaborate with teams, develop metrics, and lead knowledge-sha...
1 week ago
Security Solutions Lead Consultant - Customer Success
$127K - $160K *
Join a dynamic team as you lead complex cybersecurity projects, drive strategies, and build strong client relations to expand transformational work in a collaborative environment focused on innovation...
Reposted today
Senior AI Data Engineer, Data Platforms
$135K - $160K *
Transform AI development by designing and implementing cutting-edge data workflows, enhancing agentic coding practices, and validating model outputs to drive efficient, scalable, and reliable applicat...
4 weeks ago
Senior Value Engineer - Public Sector
$120K - $145K *
Join a dynamic team to drive AI-based transformations in the public sector. Leverage data and technology to enhance business processes, ensuring impactful change and strong ROI through strategic value...
2 weeks ago
Infrastructure & Security Engineer
$110K - $130K *
Pioneer secure, efficient infrastructure and cybersecurity solutions for corporate environments. Collaborate with teams to ensure compliance and enhance technology operations through innovative, scala...
1 week ago
$130K - $155K *
Explore advanced security solutions as a Senior PKI Security Engineer. You'll architect and implement PKI systems, manage digital certificates, and ensure compliance with federal standards while lever...
3 weeks ago
Account Executive - Splunk Defense
$269K - $349K *
Champion federal cybersecurity by empowering teams to enhance security strategies for critical agencies. Drive meaningful outcomes through collaboration and innovative solutions in a dynamic, mission...
Reposted 1 week ago
Strategic Provider Continuity Account Executive - Remote
$134K - $230K *
Lead strategic continuity and risk management for mid-size to large Provider clients, ensuring effective transitions and operational stability. Foster executive relationships to safeguard long-term pa...
2 weeks ago
Senior Structural Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Lead and design innovative structural solutions for hyperscale data centers, ensuring technical excellence and code compliance while collaborating with multidisciplinary teams to achieve project goals...
2 weeks ago
Senior Structural Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Lead the charge in structural design for data centers, leveraging advanced techniques in concrete and steel to deliver innovative, sustainable solutions while collaborating with diverse teams and clie...
2 weeks ago
Senior Structural Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Unlock potential by leading structural design for large-scale data center projects, ensuring alignment with sustainability practices. Collaborate with global teams to deliver innovative solutions in f...
2 weeks ago
Senior Structural Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Empower your career by leading innovative structural designs for cutting-edge data center projects. Join a dynamic team focusing on sustainable, resilient engineering solutions while engaging collabor...
2 weeks ago
Senior Structural Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Elevate your career by leading structural design for innovative data center projects. Collaborate globally on large scale facilities, utilizing your expertise in concrete and steel structures while ad...
2 weeks ago
Senior Structural Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Solve complex structural challenges for data center designs, leading teams in delivering innovative, resilient solutions. Collaborate globally on high-impact projects and advance sustainable practices...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.