Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr. Principal Technical Program Manager
$176K - $221K *
Champion innovative program management by integrating AI-driven frameworks. Drive execution across complex initiatives while optimizing delivery pathways. Collaborate with cross-functional teams to ac...
3 weeks ago
$90K - $130K *
Manage and oversee complex network fiber projects, ensuring successful execution through effective planning, project management, and team coordination while mentoring junior staff in a collaborative e...
Reposted yesterday
Enterprise, Major Account Manager
$100K - $150K *
Drive enterprise growth by fostering relationships, generating sales, and managing client engagements. Collaborate across teams to deliver compelling proposals and ensure seamless onboarding, while ex...
1 week ago
$120K - $150K *
Lead the charge in enhancing our cloud infrastructure and DevOps practices. Drive CI/CD pipeline development, collaborate with cross-functional teams, and ensure optimal management of applications acr...
Reposted 5 days ago
SURE/Senior Consultant - Utilities AI
$130K - $177K *
Champion AI-driven transformation in the utility sector, shaping strategies and solutions. Leverage expertise in advanced analytics to innovate customer-centric utility services and streamline operati...
Reposted 3 days ago
Senior Rhapsody Interface Engineer - Remote
$91K - $163K *
Elevate healthcare integration by overseeing Rhapsody platform administration, ensuring reliability and performance while mentoring a high-performing integration engineering team to tackle complex cli...
3 weeks ago
Principal Banner ERP Technical Architect (Principal Consultant)
$120K - $150K *
Join a dynamic team to optimize higher education institutions' ERP systems, ensuring seamless cloud transitions, effective communication, and client satisfaction. Leverage technical expertise to drive...
4 weeks ago
Senior Associate - Senior Enterprise Platform Engineer (ServiceNow & LeanIX)
$100K - $143K *
Develop and support enterprise platform solutions, specializing in ServiceNow and LeanIX, to enhance IT operations and architecture. Collaborate with cross-functional teams to automate processes and e...
Yesterday
$175K - $225K *
Empower success by collaborating closely with clients to design innovative data center infrastructure solutions that align technology with business objectives and foster strategic partnerships across...
Yesterday
$100K - $130K *
Analyze and implement robust data strategies, ensuring reliable pipelines and actionable insights while collaborating closely with cross-departmental leaders to enhance data governance and drive busin...
2 weeks ago
Field Service Specialist - Remote Oklahoma
$75K - $94K *
Join a dynamic team dedicated to enhancing customer satisfaction through expert support and training for advanced commercial and industrial printing technologies. You'll analyze product issues, perfor...
3 weeks ago
Expansion Account Executive (Remote - Calgary)
$90K - $130K *
Advance sales growth by engaging enterprise accounts, nurturing relationships, and expanding partnerships. Drive acquisition efforts while ensuring customer success through effective strategy implemen...
4 days ago
$103K - $152K *
Join a dynamic team as you craft impactful sales content and streamline technical concepts into accessible materials, collaborating cross-functionally to enhance sales enablement in the fintech space...
2 weeks ago
Senior Staff Software Engineer
$200K - $322K *
Drive architectural transformation of IT Compute platforms, enhancing service offerings across on-prem and cloud. Collaborate with cross-functional teams to define metrics for efficiency and innovate...
Reposted yesterday
$80K - $120K *
Transform key partnerships as a strategic Account Manager. Drive publisher success through effective onboarding, performance optimization, and cross-team collaboration, ensuring exceptional partner ex...
1 week ago
$103K - $129K *
Join us to empower go-to-market teams by crafting engaging content that clearly communicates technical concepts and enhances sales effectiveness. Collaborate cross-functionally to deliver high-quality...
2 weeks ago
Federal DOD/Intel Senior Solution Sales Executive- Identity and Security
$139K - $230K *
Elevate market engagement by driving enterprise solutions in Security and Identity. This role demands strategic insight, customer-focused problem-solving, and collaboration across teams to generate su...
2 days ago
Enterprise Account Executive-1
$80K - $120K *
Champion new revenue growth by engaging Enterprise level Transportation clients, leveraging effective prospecting techniques and a collaborative approach with implementation and support teams to achie...
4 weeks ago
Senior Clinical Enablement Lead
$108K - $150K *
Champion the development of clinical strategies to enhance the adoption and impact of medical technologies across healthcare providers, ensuring optimal workflows and measurable outcomes while collabo...
2 weeks ago
$90K - $120K *
Help us drive client success by leading a technical support team focused on enterprise relationships. You will bridge customers and engineering, ensuring swift issue resolution and mentorship while en...
1 month ago
Software Engineer II, AI Platform
$127K - $214K *
Pioneer AI-driven solutions that enhance sales and marketing efficiency. Collaborate with cross-functional teams to design and implement generative AI applications that transform customer engagement a...
6 days ago
Senior Business Systems Analyst
$140K - $157K *
Shape the future of GTM operations by leading Salesforce implementations and AI strategy. Collaborate with teams to optimize processes, design scalable systems, and measure outcomes, driving efficienc...
1 week ago
Sr IT Business Analyst, ServiceNow
$77K - $115K *
Join a dynamic team as a ServiceNow Sr IT Business Analyst. Lead and support the ServiceNow platform, collaborating with various stakeholders to enhance processes, develop requirements, and ensure suc...
1 week ago
$88K - $154K *
Bring your expertise to complex industrial projects, leading process design and coordination across disciplines. Drive execution from concept through detailed design while ensuring high-quality delive...
1 month ago
Executive Director, Global Market Development (Analytical Services Division) -US - East Coast
$150K - $200K *
Drive strategic vision for global market development, overseeing marketing initiatives and team leadership. Collaborate across divisions to optimize programs, enhance brand messaging, and ensure align...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.