Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Chief Technology Officer (Remote)
$290K - $320K *
Elevate your career by leading technology strategy, driving innovation, and inspiring a talented team to deliver scalable, reliable solutions that align with organizational goals in a dynamic, mission...
Today
Team Lead, Solution Architecture (OCTO Scanning) - US
$120K - $160K *
Lead the charge in driving customer success by overseeing complex engagements, mentoring Solution Architects, and bridging technical needs between teams. Provide strategic guidance in deploying cloud...
2 weeks ago
Product Manager - Healthcare Systems Integration
$150K - $180K *
Lead the charge in integrating healthcare systems by managing API connections, ensuring seamless data flow between platforms, and maintaining compliance. Drive development of integration standards and...
Reposted 2 days ago
Senior Analyst, Executive Underwriting Priorities
$64K - $158K *
Unlock potential by conducting data-driven analyses to support underwriting leadership. Investigate pricing changes, coordinate with stakeholders, and enhance decision-making processes in a dynamic, f...
3 weeks ago
Senior Solutions Engineer - Northeast
$171K - $210K *
Lead the charge in delivering innovative technical solutions, owning the entire sales process while collaborating with clients and internal teams, ensuring value-driven outcomes, customer satisfaction...
4 weeks ago
AI Expert Principal Software Engineer - Healthcare Analytics- Remote
$99K - $223K *
Champion innovative AI solutions by designing scalable data pipelines that transform healthcare data, enhancing decision-making and analytics to drive business insights and improve operational efficie...
4 weeks ago
$86K - $115K *
Take ownership of the execution for high-impact annual conferences, managing sponsorships, logistics, and the prospect experience. Collaborate with cross-functional teams to create engaging experience...
4 weeks ago
$85K - $98K *
Lead a high-performing Talent Acquisition team, delivering best-in-class recruitment solutions. Oversee day-to-day operations, enhance candidate experiences, and drive successful hiring initiatives wh...
Yesterday
Account Executive (CA - Los Angeles)
$80K - $120K *
Engage in consultative B2B sales, driving client relationships and closing deals. Manage the entire sales cycle while traveling across territories. Collaborate with teams to align strategies and enhan...
1 week ago
$126K - $190K *
Unlock potential by leading cross-functional teams in an Agile environment. Collaborate on design, mentor junior engineers, and enhance processes while leveraging advanced development tools for effici...
1 week ago
$150K - $185K *
Drive security engineering initiatives across applications, APIs, and cloud infrastructure, enhancing automation, integration and securing development workflows to prevent security vulnerabilities and...
Yesterday
Network Plant Engineer (ISP/OSP) SR
$82K - $172K *
Grow your career with a pivotal role in designing and maintaining telecommunications infrastructure that supports critical Air Force operations, ensuring reliable communication systems with advanced t...
1 week ago
$122K - $129K *
Drive agile project success as a Scrum Master, coordinating cross-functional teams to deliver features on time. Facilitate ceremonies, manage team dynamics, and collaborate with stakeholders to enhanc...
2 weeks ago
Sr. Threat Hunting Intelligence Analyst (Remote, East/Central)
$100K - $155K *
Empower global security by providing advanced expertise in threat hunting and intelligence analysis. Engage with clients to operationalize actionable insights, ensuring their environments remain prote...
3 weeks ago
Manager, Customer Success - Secondary Education East Coast (USA Remote)
$91K - $153K *
Lead a high-performing Customer Success team to enhance customer engagement, drive retention, and achieve strategic goals through effective operational processes and cross-functional collaboration...
1 week ago
Manager, Customer Success - Secondary Education East Coast (USA Remote)
$91K - $153K *
Lead the charge in optimizing customer success strategies to enhance engagement and retention. Elevate a high-performing team while aligning operational processes with strategic business objectives fo...
1 week ago
$154K - $277K *
Lead the charge in customer technical engagements, crafting visions and proposals while fostering relationships with stakeholders to drive revenue and innovation across the architecture and constructi...
3 days ago
Radiology Operations & Enterprise Imaging SME
$100K - $130K *
Join a team that transforms radiology operations by assessing and improving workflows, enterprise imaging systems, and quality oversight, ensuring effective service delivery across healthcare faciliti...
4 weeks ago
$100K - $130K *
Transform your career by enhancing our flagship software platform and innovating new products in a fully remote environment. Collaborate directly with the CTO in a nimble, adaptable team focused on im...
2 weeks ago
$90K - $130K *
Manage and oversee complex network fiber projects, ensuring successful execution through effective planning, project management, and team coordination while mentoring junior staff in a collaborative e...
Reposted yesterday
$111K - $155K *
Champion innovative security solutions by automating incident response, enhancing detection platforms, and collaborating with teams to protect critical infrastructures. Drive proactive threat hunting...
2 weeks ago
$120K - $150K *
Lead the charge in enhancing our cloud infrastructure and DevOps practices. Drive CI/CD pipeline development, collaborate with cross-functional teams, and ensure optimal management of applications acr...
Reposted 5 days ago
Enterprise, Major Account Manager
$100K - $150K *
Drive enterprise growth by fostering relationships, generating sales, and managing client engagements. Collaborate across teams to deliver compelling proposals and ensure seamless onboarding, while ex...
1 week ago
Senior Technical Program Manager
$130K - $260K *
Innovate solutions that enhance customer service and drive operational efficiency while collaborating cross-functionally to meet strategic goals and improve service delivery...
1 week ago
SURE/Senior Consultant - Utilities AI
$130K - $177K *
Champion AI-driven transformation in the utility sector, shaping strategies and solutions. Leverage expertise in advanced analytics to innovate customer-centric utility services and streamline operati...
Reposted 3 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.