Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$125K - $175K *

Transform the customer experience by leading technical deployments and ongoing account success. Own the technical aspects of customer relationships, drive adoption, and ensure optimal use of enterpris...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K *

Transform the landscape of Generative AI by driving revenue growth through effective relationships, technical communication, and cross-functional collaboration, ensuring client satisfaction and succes...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Innovate solutions in a hands-on engineering role, empowering mission users by integrating cutting-edge technologies to solve complex problems and drive real-world impact, with deep collaboration and...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Transform the healthcare landscape by driving revenue growth and executing the full sales cycle for large health systems, showcasing the value of our innovative AI platform to reduce administrative bu...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $180K *

Transform the Lead-to-Order process through business analysis and AI integration. Drive process enhancements, facilitate cross-functional collaboration, and optimize mobile solutions for Salesforce, e...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Drive complex federal platform initiatives, enhancing security, compliance, and infrastructure through innovative engineering solutions and cross-functional leadership...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$118K - $180K *

Empower the future of nuclear energy by ensuring cyber security compliance and performing technical assessments for digital systems. Collaborate with engineering teams to enhance safety and operationa...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Lead the charge in transforming educational solutions by leveraging your expertise to identify customer needs, develop strategic opportunities, and close business within a designated territory, drivin...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$179K - $269K *

Drive the technical vision of integration across Finance, Revenue, and HR systems, enhancing scalability and security while leading a cross-functional team of engineers to deliver innovative solutions...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $170K *

Champion innovative sales strategies to exceed targets while managing key enterprise accounts. Leverage technical expertise to provide tailored solutions in cloud networking and data center technologi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in expanding our presence in enterprise accounts by leveraging consultative selling to tackle business challenges with innovative data center solutions and strategic partnerships...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$103K - $160K *

Drive growth by leveraging your sales expertise to cultivate relationships and deliver impactful data center solutions to Fortune 1000 accounts and new prospects within the Greater Cleveland area...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Join a team that's driving technology sales excellence, focused on building relationships with Fortune 1000 accounts and delivering innovative data center solutions to meet client needs...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $125K *

Drive advanced PKI solutions and credential management to enhance secure identity access within government modernization efforts. Collaborate with a specialized team to ensure high performance and sec...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Drive market expansion by identifying and cultivating new business opportunities with US employers, leveraging expert knowledge in financial wellness solutions to exceed sales targets and foster lasti...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$104K - $130K *

Empower sales excellence by crafting scalable strategies, optimizing prospecting techniques, and driving impactful training programs. This role is pivotal in enhancing pipeline generation across the r...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Unlock your potential as a key technical resource driving project development, ensuring client satisfaction throughout project life cycles and collaborating on innovative, high-value engineering solut...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$103K - $138K *

Transform system integration through innovative engineering solutions, optimize processes for efficiency, and resolve infrastructure issues using cloud technologies while collaborating with teams for...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Innovate your career by leading the product direction for mobile integration, collaborating with cross-functional teams to scale technology solutions, and driving strategic partnerships across platfor...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$81K - $167K *

Transform mission-critical initiatives as a Mid-Level Software Engineer, developing secure applications in Java, Kotlin, and TypeScript. Collaborate within Agile teams in cloud environments ensuring q...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$142K - $195K *

Drive strategic growth by promoting innovative oncology diagnostic solutions, collaborating with key stakeholders in the healthcare sector to enhance client relationships and expand market presence wh...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $175K *

Unlock potential by leading the enterprise data architecture strategy, driving design and implementation initiatives that enhance scalable, secure, and innovative solutions aligned with business growt...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$111K - $124K *

Tackle customer engagement strategies to enhance digital experiences and community involvement, driving advocacy across all market segments. Collaborate with stakeholders to optimize performance and d...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in establishing strong partnerships with key industry players. You will drive strategic plans, enhance brand awareness, and ensure seamless communication between partners and our organ...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Drive enterprise architecture strategy and governance, ensuring alignment with business goals by evaluating emerging technologies, fostering innovation, and leading cross-functional collaboration to s...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.