Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$290K - $320K *

Elevate your career by leading technology strategy, driving innovation, and inspiring a talented team to deliver scalable, reliable solutions that align with organizational goals in a dynamic, mission...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $160K *

Lead the charge in driving customer success by overseeing complex engagements, mentoring Solution Architects, and bridging technical needs between teams. Provide strategic guidance in deploying cloud...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in integrating healthcare systems by managing API connections, ensuring seamless data flow between platforms, and maintaining compliance. Drive development of integration standards and...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Healthcare

$64K - $158K *

Unlock potential by conducting data-driven analyses to support underwriting leadership. Investigate pricing changes, coordinate with stakeholders, and enhance decision-making processes in a dynamic, f...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$171K - $210K *

Lead the charge in delivering innovative technical solutions, owning the entire sales process while collaborating with clients and internal teams, ensuring value-driven outcomes, customer satisfaction...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$99K - $223K *

Champion innovative AI solutions by designing scalable data pipelines that transform healthcare data, enhancing decision-making and analytics to drive business insights and improve operational efficie...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$86K - $115K *

Take ownership of the execution for high-impact annual conferences, managing sponsorships, logistics, and the prospect experience. Collaborate with cross-functional teams to create engaging experience...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$85K - $98K *

Lead a high-performing Talent Acquisition team, delivering best-in-class recruitment solutions. Oversee day-to-day operations, enhance candidate experiences, and drive successful hiring initiatives wh...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Staffing

$80K - $120K *

Engage in consultative B2B sales, driving client relationships and closing deals. Manage the entire sales cycle while traveling across territories. Collaborate with teams to align strategies and enhan...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$126K - $190K *

Unlock potential by leading cross-functional teams in an Agile environment. Collaborate on design, mentor junior engineers, and enhance processes while leveraging advanced development tools for effici...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $185K *

Drive security engineering initiatives across applications, APIs, and cloud infrastructure, enhancing automation, integration and securing development workflows to prevent security vulnerabilities and...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$82K - $172K *

Grow your career with a pivotal role in designing and maintaining telecommunications infrastructure that supports critical Air Force operations, ensuring reliable communication systems with advanced t...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$122K - $129K *

Drive agile project success as a Scrum Master, coordinating cross-functional teams to deliver features on time. Facilitate ceremonies, manage team dynamics, and collaborate with stakeholders to enhanc...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $155K *

Empower global security by providing advanced expertise in threat hunting and intelligence analysis. Engage with clients to operationalize actionable insights, ensuring their environments remain prote...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$91K - $153K *

Lead a high-performing Customer Success team to enhance customer engagement, drive retention, and achieve strategic goals through effective operational processes and cross-functional collaboration...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$91K - $153K *

Lead the charge in optimizing customer success strategies to enhance engagement and retention. Elevate a high-performing team while aligning operational processes with strategic business objectives fo...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$154K - $277K *

Lead the charge in customer technical engagements, crafting visions and proposals while fostering relationships with stakeholders to drive revenue and innovation across the architecture and constructi...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $130K *

Join a team that transforms radiology operations by assessing and improving workflows, enterprise imaging systems, and quality oversight, ensuring effective service delivery across healthcare faciliti...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Transform your career by enhancing our flagship software platform and innovating new products in a fully remote environment. Collaborate directly with the CTO in a nimble, adaptable team focused on im...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Manage and oversee complex network fiber projects, ensuring successful execution through effective planning, project management, and team coordination while mentoring junior staff in a collaborative e...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$111K - $155K *

Champion innovative security solutions by automating incident response, enhancing detection platforms, and collaborating with teams to protect critical infrastructures. Drive proactive threat hunting...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in enhancing our cloud infrastructure and DevOps practices. Drive CI/CD pipeline development, collaborate with cross-functional teams, and ensure optimal management of applications acr...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $150K *

Drive enterprise growth by fostering relationships, generating sales, and managing client engagements. Collaborate across teams to deliver compelling proposals and ensure seamless onboarding, while ex...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $260K *

Innovate solutions that enhance customer service and drive operational efficiency while collaborating cross-functionally to meet strategic goals and improve service delivery...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $177K *

Champion AI-driven transformation in the utility sector, shaping strategies and solutions. Leverage expertise in advanced analytics to innovate customer-centric utility services and streamline operati...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.