Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $130K *

Drive the design and implementation of electrical systems in hyper-scale data centers. You’ll ensure reliability and safety while collaborating with engineers to optimize power distribution and compli...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Pioneer the design and implementation of advanced electrical systems for hyper-scale data centers. Lead critical projects focusing on efficiency, reliability, and safety while mentoring engineers and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Deliver engaging product conversations with healthcare professionals by leveraging your pharmaceutical sales expertise. Drive market share through digital interaction and relationship-building, while...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$156K - $240K *

Lead innovative cloud solutions by orchestrating technical strategies, mentoring teams, and enhancing delivery excellence across AWS projects, fostering client engagement and continuous growth in publ...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $110K *

Transform client data collection through robust project management, ensuring seamless execution, timely delivery, and enhanced client communication. Elevate project success in dynamic environments, dr...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$88K - $115K *

Partner with us to optimize business systems and lead transformative Salesforce solutions. Collaborate across departments to enhance workflows, streamline processes, and improve user experiences throu...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Drive your career forward by managing and expanding client relationships while securing new business in cybersecurity solutions. Utilize your strategic skills to enhance data security offerings and me...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $154K *

Unlock potential in our enterprise segment by crafting compelling narratives and enabling sales teams. Drive strategic positioning, enhance buyer engagement, and influence product direction to positio...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $227K *

Transform project outcomes by leading complex, cross-functional initiatives in a large-scale production environment, ensuring alignment with stakeholder requirements while managing technical projects...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$118K - $157K *

Drive security sales initiatives by collaborating with enterprise teams to identify needs, deliver technical solutions, and present product value to enhance customer satisfaction and adoption of cutti...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$93K - $163K *

Shape the future of our cloud marketplace partnerships by driving co-sell strategies and fostering strong relationships with key partners. Elevate our cybersecurity offerings and achieve robust pipeli...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate enterprise healthcare sales by driving complex deals with health systems and MSOs. Cultivate executive relationships, craft compelling business cases, and orchestrate success from pilot to sys...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $162K *

Join a team that's redefining clinical research in neuromodulation technology. You'll support trials, collaborate with engineering and clinical teams, and ensure the successful implementation of groun...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$149K - $198K *

Drive comprehensive technical evaluations to guide enterprise sales strategies, aligning solutions with business outcomes. Collaborate with stakeholders to deliver tailored demonstrations and influenc...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Unlock potential by serving as the primary client advocate, fostering C-suite relationships, and driving strategic initiatives that enhance client value and satisfaction while ensuring alignment with...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$169K - $235K *

Engage with teams to drive impactful product launches, harnessing data and creativity to craft compelling narratives. Lead a diverse team to enhance market presence and optimize growth strategies acro...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Join us as a Field Service Engineer, providing top-notch customer support for battery systems and UPS products. Drive solutions, troubleshoot issues, and collaborate with teams to ensure customer sati...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Elevate your career by building robust data pipelines and enhancing data quality. Collaborate with cross-functional teams to ensure data integrity, optimize performance, and drive the development of n...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$148K - $170K *

Partner with us to enhance cybersecurity operations as a Senior Technical Account Manager, bridging the gap between our AI-driven product and diverse clients, ensuring outstanding customer experiences...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Shape a safe workplace by overseeing EHS programs, ensuring compliance with standards, and cultivating a strong safety culture through training and proactive measures. Collaborate with teams to drive...

US-AnywhereRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Champion innovation by architecting and implementing advanced network infrastructures, mentoring engineers, and ensuring top-tier delivery across diverse environments while driving process improvement...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$388K - $500K+*

Join our dynamic team to innovate and elevate the consumer help center experience for millions. As a full stack engineer, you'll build and enhance scalable solutions while collaborating with cross-fun...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$130K - $170K *

Collaborate with cross-functional teams to optimize product experiences for clinicians, driving AI-native solutions for teletherapy services that enhance support for children with diverse needs while...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Elevate your career by driving enterprise sales initiatives. You'll build lasting relationships, negotiate complex deals, and collaborate cross-functionally to exceed sales targets, impacting our exis...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Accelerate growth by identifying and securing enterprise accounts while building lasting relationships. Lead sales strategies, negotiate multi-million dollar deals, and collaborate across teams to enh...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.