Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$126K - $226K *

Unlock growth in the Architecture, Engineering, and Construction sectors by leading technical sales strategy and engaging customers to transform their business challenges into innovative Autodesk solu...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$156K - $210K *

Transform your career in a dynamic leadership role, guiding engineering teams to deliver innovative software solutions, champion AI practices, and foster collaboration to drive operational excellence...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$76K - $115K *

Drive partner engagement and activation initiatives to strengthen relationships, enhance communication, and foster motivation among North America partners in a dynamic SaaS environment...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $180K *

Optimize client marketing transformation through Adobe solutions. Lead consultative sessions, develop data-driven strategies, and ensure seamless integration of marketing technology, delivering high-v...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$72K - $130K *

Join us to drive clinical quality enhancement initiatives, leveraging HEDIS and CMS Stars for optimal member care outcomes. Collaborate across teams to analyze data, develop insightful presentations...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$89K - $121K *

Join a team that's transforming complex data into actionable insights to drive strategic decision-making. Leverage your expertise to influence business strategy and enhance consumer experiences in a c...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $170K *

Drive technical pre-sales support by crafting tailored solutions for mid-size and enterprise clients. Collaborate with Account Executives to optimize client engagement and ensure alignment with techno...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$200K - $270K *

Shape the future of technology sales as you drive engagements with SLED accounts, forge executive relationships, and deliver compelling proposals to meet sales goals in a dynamic, fast-paced environme...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$200K - $270K *

Join a team that drives sales into SLED accounts by delivering innovative solutions, building executive relationships, and achieving quarterly goals while promoting leading security products...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Drive strategic sales initiatives within SLED accounts to enhance market reach, foster executive partnerships, and achieve ambitious quarterly goals, while promoting industry-leading solutions across...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $128K *

Manage complex incidents within a multi-cloud environment while enhancing security and optimizing AWS infrastructure. Collaborate with cross-functional teams to implement best practices, ensuring a se...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Drive the full sales cycle for SAP Business One solutions, focusing on new client acquisition, strategic networking, and pipeline management while collaborating with cross-functional teams to achieve...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Manage key accounts to drive enterprise-wide deployments, fostering relationships, generating sales pipelines, and collaborating with teams to deliver impactful solutions and proposals...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Develop impactful relationships and drive strategic sales in SLED accounts, leveraging expertise to achieve sales goals and position the company as a leader in cybersecurity solutions...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$82K - $228K *

Unlock the potential of enterprise compute solutions by designing, implementing, and standardizing Kubernetes and hypervisor platforms for secure, multi-tenant private cloud environments that support...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $175K *

Drive the charge in managing small technical projects that ensure successful delivery of cloud operations initiatives, collaborating cross-functionally with Engineering, Customer Success, and internal...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $175K *

Serve as a trusted advisor to clients, driving AI solutions and building relationships with technical and business stakeholders to enhance customer success and account growth...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $160K *

Transform cloud ecosystems by leading advanced AWS migration projects, delivering innovative solutions, and mentoring teams in a collaborative environment. Drive technical excellence and client succes...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $149K *

Champion employee engagement by leading AI adoption initiatives and operational enablement across diverse teams to enhance productivity and employee experience. Drive cross-functional communication an...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $180K *

Lead the charge in shaping AI-driven safety solutions by managing product strategy, lifecycle, and cross-team collaboration to enhance emergency response systems, while ensuring compliance and operati...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$129K - $142K *

Optimize cash management and liquidity operations globally, ensuring visibility and control. Collaborate with cross-functional teams to support capital markets activities, debt compliance, and improve...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$98K - $167K *

Elevate your career by leading the design and implementation of ServiceNow solutions, ensuring project success and client satisfaction through technical expertise and collaboration with cross-function...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $105K *

Elevate customer satisfaction as a Field Service Representative, executing on-site service work, ensuring safety compliance, and troubleshooting power equipment to deliver top-notch service and expert...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $120K *

Elevate customer outcomes by serving as a trusted technical advisor, managing complex data integrations and enhancing client relationships through strategic support and advocacy in a fast-paced SaaS e...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Unlock strategic potential by delivering high-impact, client-focused IT projects. Collaborate with diverse teams to enhance service quality, resolve issues, and drive measurable growth and client sati...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.