Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$126K - $226K *
Unlock growth in the Architecture, Engineering, and Construction sectors by leading technical sales strategy and engaging customers to transform their business challenges into innovative Autodesk solu...
1 week ago
$156K - $210K *
Transform your career in a dynamic leadership role, guiding engineering teams to deliver innovative software solutions, champion AI practices, and foster collaboration to drive operational excellence...
1 week ago
Channel Marketing Specialist – Partner Engagement & Activation
$76K - $115K *
Drive partner engagement and activation initiatives to strengthen relationships, enhance communication, and foster motivation among North America partners in a dynamic SaaS environment...
2 weeks ago
$130K - $180K *
Optimize client marketing transformation through Adobe solutions. Lead consultative sessions, develop data-driven strategies, and ensure seamless integration of marketing technology, delivering high-v...
2 weeks ago
Senior Clinical Quality Analyst - Remote
$72K - $130K *
Join us to drive clinical quality enhancement initiatives, leveraging HEDIS and CMS Stars for optimal member care outcomes. Collaborate across teams to analyze data, develop insightful presentations...
Yesterday
Senior Business Intelligence Engineer
$89K - $121K *
Join a team that's transforming complex data into actionable insights to drive strategic decision-making. Leverage your expertise to influence business strategy and enhance consumer experiences in a c...
4 weeks ago
Sr. Solution Architect - Security
$150K - $170K *
Drive technical pre-sales support by crafting tailored solutions for mid-size and enterprise clients. Collaborate with Account Executives to optimize client engagement and ensure alignment with techno...
3 weeks ago
$200K - $270K *
Shape the future of technology sales as you drive engagements with SLED accounts, forge executive relationships, and deliver compelling proposals to meet sales goals in a dynamic, fast-paced environme...
1 week ago
$200K - $270K *
Join a team that drives sales into SLED accounts by delivering innovative solutions, building executive relationships, and achieving quarterly goals while promoting leading security products...
1 week ago
$90K - $130K *
Drive strategic sales initiatives within SLED accounts to enhance market reach, foster executive partnerships, and achieve ambitious quarterly goals, while promoting industry-leading solutions across...
2 weeks ago
$80K - $128K *
Manage complex incidents within a multi-cloud environment while enhancing security and optimizing AWS infrastructure. Collaborate with cross-functional teams to implement best practices, ensuring a se...
3 weeks ago
Account Executive, ERP Solutions Canada (East)
$80K - $120K *
Drive the full sales cycle for SAP Business One solutions, focusing on new client acquisition, strategic networking, and pipeline management while collaborating with cross-functional teams to achieve...
2 weeks ago
$90K - $130K *
Manage key accounts to drive enterprise-wide deployments, fostering relationships, generating sales pipelines, and collaborating with teams to deliver impactful solutions and proposals...
1 week ago
$90K - $130K *
Develop impactful relationships and drive strategic sales in SLED accounts, leveraging expertise to achieve sales goals and position the company as a leader in cybersecurity solutions...
2 weeks ago
Senior Site Reliability Engineer - Compute Platforms
$82K - $228K *
Unlock the potential of enterprise compute solutions by designing, implementing, and standardizing Kubernetes and hypervisor platforms for secure, multi-tenant private cloud environments that support...
3 weeks ago
Associate Technical Program Manager
$90K - $175K *
Drive the charge in managing small technical projects that ensure successful delivery of cloud operations initiatives, collaborating cross-functionally with Engineering, Customer Success, and internal...
3 weeks ago
$125K - $175K *
Serve as a trusted advisor to clients, driving AI solutions and building relationships with technical and business stakeholders to enhance customer success and account growth...
3 weeks ago
AWS Public Cloud Senior Consultant
$140K - $160K *
Transform cloud ecosystems by leading advanced AWS migration projects, delivering innovative solutions, and mentoring teams in a collaborative environment. Drive technical excellence and client succes...
Reposted 2 days ago
Program Manager AI Adoption & Enablement (Remote Opportunity)
$112K - $149K *
Champion employee engagement by leading AI adoption initiatives and operational enablement across diverse teams to enhance productivity and employee experience. Drive cross-functional communication an...
2 weeks ago
Principal Product Manager - Auto Safety
$160K - $180K *
Lead the charge in shaping AI-driven safety solutions by managing product strategy, lifecycle, and cross-team collaboration to enhance emergency response systems, while ensuring compliance and operati...
Reposted 1 week ago
$129K - $142K *
Optimize cash management and liquidity operations globally, ensuring visibility and control. Collaborate with cross-functional teams to support capital markets activities, debt compliance, and improve...
1 week ago
Senior ServiceNow CSM or ITSM Developer DHS with Public Trust (Remote)
$98K - $167K *
Elevate your career by leading the design and implementation of ServiceNow solutions, ensuring project success and client satisfaction through technical expertise and collaboration with cross-function...
3 weeks ago
Field Service Technician/Engineer - Stoney Creek
$75K - $105K *
Elevate customer satisfaction as a Field Service Representative, executing on-site service work, ensuring safety compliance, and troubleshooting power equipment to deliver top-notch service and expert...
1 week ago
Technical Customer Support Manager
$90K - $120K *
Elevate customer outcomes by serving as a trusted technical advisor, managing complex data integrations and enhancing client relationships through strategic support and advocacy in a fast-paced SaaS e...
2 weeks ago
$120K - $150K *
Unlock strategic potential by delivering high-impact, client-focused IT projects. Collaborate with diverse teams to enhance service quality, resolve issues, and drive measurable growth and client sati...
3 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.