Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Electrical Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Drive the design and implementation of electrical systems in hyper-scale data centers. You’ll ensure reliability and safety while collaborating with engineers to optimize power distribution and compli...
2 weeks ago
Senior Electrical Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Pioneer the design and implementation of advanced electrical systems for hyper-scale data centers. Lead critical projects focusing on efficiency, reliability, and safety while mentoring engineers and...
2 weeks ago
Sr Regional Sales Consultant - CST
$90K - $110K *
Deliver engaging product conversations with healthcare professionals by leveraging your pharmaceutical sales expertise. Drive market share through digital interaction and relationship-building, while...
1 week ago
$156K - $240K *
Lead innovative cloud solutions by orchestrating technical strategies, mentoring teams, and enhancing delivery excellence across AWS projects, fostering client engagement and continuous growth in publ...
3 weeks ago
Project Manager, Onsite Data Collection
$90K - $110K *
Transform client data collection through robust project management, ensuring seamless execution, timely delivery, and enhanced client communication. Elevate project success in dynamic environments, dr...
3 weeks ago
Sr Business System Analyst (Remote)
$88K - $115K *
Partner with us to optimize business systems and lead transformative Salesforce solutions. Collaborate across departments to enhance workflows, streamline processes, and improve user experiences throu...
1 week ago
$95K - $115K *
Drive your career forward by managing and expanding client relationships while securing new business in cybersecurity solutions. Utilize your strategic skills to enhance data security offerings and me...
4 weeks ago
Senior Product Marketing Manager, Enterprise Segment
$112K - $154K *
Unlock potential in our enterprise segment by crafting compelling narratives and enabling sales teams. Drive strategic positioning, enhance buyer engagement, and influence product direction to positio...
3 weeks ago
Sr Technical Program Manager, Cloud and Infrastructure
$126K - $227K *
Transform project outcomes by leading complex, cross-functional initiatives in a large-scale production environment, ensuring alignment with stakeholder requirements while managing technical projects...
Reposted 1 week ago
$118K - $157K *
Drive security sales initiatives by collaborating with enterprise teams to identify needs, deliver technical solutions, and present product value to enhance customer satisfaction and adoption of cutti...
1 week ago
Partner Sales Manager, Cloud Marketplaces - Remote
$93K - $163K *
Shape the future of our cloud marketplace partnerships by driving co-sell strategies and fostering strong relationships with key partners. Elevate our cybersecurity offerings and achieve robust pipeli...
1 week ago
Senior Enterprise Account Executive
$150K - $180K *
Elevate enterprise healthcare sales by driving complex deals with health systems and MSOs. Cultivate executive relationships, craft compelling business cases, and orchestrate success from pilot to sys...
4 weeks ago
Senior Field Clinical Engineer - NMPH - Remote within USA
$108K - $162K *
Join a team that's redefining clinical research in neuromodulation technology. You'll support trials, collaborate with engineering and clinical teams, and ensure the successful implementation of groun...
Reposted 1 week ago
Senior Sales Engineer - Majors (West)
$149K - $198K *
Drive comprehensive technical evaluations to guide enterprise sales strategies, aligning solutions with business outcomes. Collaborate with stakeholders to deliver tailored demonstrations and influenc...
1 week ago
$100K - $120K *
Unlock potential by serving as the primary client advocate, fostering C-suite relationships, and driving strategic initiatives that enhance client value and satisfaction while ensuring alignment with...
1 month ago
$169K - $235K *
Engage with teams to drive impactful product launches, harnessing data and creativity to craft compelling narratives. Lead a diverse team to enhance market presence and optimize growth strategies acro...
2 weeks ago
$95K - $115K *
Join us as a Field Service Engineer, providing top-notch customer support for battery systems and UPS products. Drive solutions, troubleshoot issues, and collaborate with teams to ensure customer sati...
3 weeks ago
Senior Data Software Engineer, Spark, Java, Scala
$120K - $145K *
Elevate your career by building robust data pipelines and enhancing data quality. Collaborate with cross-functional teams to ensure data integrity, optimize performance, and drive the development of n...
2 weeks ago
Senior Technical Account Manager
$148K - $170K *
Partner with us to enhance cybersecurity operations as a Senior Technical Account Manager, bridging the gap between our AI-driven product and diverse clients, ensuring outstanding customer experiences...
2 weeks ago
$80K - $95K *
Shape a safe workplace by overseeing EHS programs, ensuring compliance with standards, and cultivating a strong safety culture through training and proactive measures. Collaborate with teams to drive...
Reposted 4 weeks ago
$110K - $130K *
Champion innovation by architecting and implementing advanced network infrastructures, mentoring engineers, and ensuring top-tier delivery across diverse environments while driving process improvement...
1 week ago
Software Engineer - Customer Service Platform
$388K - $500K+*
Join our dynamic team to innovate and elevate the consumer help center experience for millions. As a full stack engineer, you'll build and enhance scalable solutions while collaborating with cross-fun...
1 week ago
$130K - $170K *
Collaborate with cross-functional teams to optimize product experiences for clinicians, driving AI-native solutions for teletherapy services that enhance support for children with diverse needs while...
Yesterday
$150K - $180K *
Elevate your career by driving enterprise sales initiatives. You'll build lasting relationships, negotiate complex deals, and collaborate cross-functionally to exceed sales targets, impacting our exis...
Reposted 3 weeks ago
$150K - $180K *
Accelerate growth by identifying and securing enterprise accounts while building lasting relationships. Lead sales strategies, negotiate multi-million dollar deals, and collaborate across teams to enh...
Reposted 3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.