Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$168K - $200K *

Unlock enterprise success by acting as a trusted advisor, guiding customers through complex security and access challenges to achieve impactful business outcomes via engaging solution designs and effe...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$168K - $200K *

Engage with enterprise customers to solve complex security and access challenges. Serve as a trusted advisor, delivering tailored solutions and impactful demonstrations while collaborating across tech...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$168K - $200K *

Engage as a trusted advisor in this technical consulting role, driving solution design and product demonstrations while collaborating with sales and key enterprise stakeholders to tackle complex secur...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$90K - $129K *

Elevate customer engagement in the healthcare sector by driving new sales opportunities. Collaborate with internal teams to deliver tailored solutions, manage pipelines, and ensure a positive customer...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$283K - $425K *

Transform enterprise sales dynamics by driving growth through strategic account management, leveraging AI insights to enhance relationships and optimize revenue across diverse market segments...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$262K - $338K *

Unlock potential by driving enterprise sales initiatives, establishing long-term client relationships, and applying strategic planning to exceed revenue targets while promoting innovative software sol...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$141K - $236K *

Lead the charge in defining technical standards for secure, scalable Windows and macOS endpoints. Mentor engineers, manage projects, and collaborate with cross-functional teams to ensure compliance an...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$154K - $260K *

Partner with us to drive innovation within our IAM platform, influencing the authentication and authorization strategies for millions of users while mentoring a talented team across a scalable tech st...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $150K *

Join a dynamic team to drive revenue through enterprise sales, building lasting relationships while leveraging a data-driven approach and deep customer understanding. Take ownership of the sales lifec...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock your potential as you develop and integrate cutting-edge embedded control systems for remote operations. Collaborate with cross-functional teams to ensure system reliability and performance in...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Shape enterprise API solutions by collaborating with teams to design, build, and enhance integrations. Drive continuous improvement while ensuring reliability and performance of critical applications...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead complex operational solutions in enterprise automation, guiding pre-sales technical processes. Collaborate closely with customers and Account Executives to design pilots and ensure seamless trans...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Consumer Technology

$70K - $189K *

Architect dynamic partner lifecycle marketing strategies to boost engagement, retention, and pipeline growth. Collaborate with cross-functional teams to create targeted campaigns that optimize partner...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's focused on fostering client relationships and overseeing project delivery to ensure success and satisfaction. Collaborate across teams to manage scope, contracts, and financials whi...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$85K - $144K *

Shape the future of marketing by driving strategic alliances and co-marketing initiatives. Leverage your expertise in product marketing and demand generation to develop impactful campaigns that boost...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K *

Shape the future of strategic partnerships by driving multi-stakeholder sales engagements, developing winning strategies, and leading innovative solutions that fuel growth and modernize business opera...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Advance the design of cutting-edge storage systems, empower clients to overcome data challenges across various sectors, and serve as a trusted advisor in technical sales cycles to drive business succe...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$121K - $182K *

Join us in shaping the future of cloud communications as a lead architect, guiding the migration and administration of Microsoft Exchange in hybrid environments, ensuring security and high availabilit...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Analyze power systems and conduct IBR Dynamic Modeling studies to ensure compliance with NERC reliability standards. Utilize advanced software tools to deliver impactful reports and assessments while...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Shape the future of energy by leading cutting-edge transmission planning projects. Collaborate with senior leaders, mentor engineers, and ensure project excellence, all while enhancing the power grid...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$70K - $93K *

Support customer success by resolving complex technical issues as a proactive Technical Support Analyst. Collaborate across teams to enhance product quality and customer satisfaction while maintaining...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join a team that drives revenue growth through strategic partnerships with Global System Integrators. Leverage your experience to cultivate relationships, execute innovative strategies, and enhance pi...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$187K - $280K *

Lead innovation and design for power interconnection solutions in data systems. Mentor engineers, optimize product performance, and manage the complete product development lifecycle while ensuring ali...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform the AEC landscape by driving product adoption and influencing design decisions with your expertise as a trusted technical advisor. Collaborate with architects and engineers to integrate cutt...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Pioneer streamlined design and engineering processes while supporting project delivery. Manage document control, coordinate multi-discipline reviews, and ensure compliance across a dynamic portfolio...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.