Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Client Solution Architect (Remote)
$250K - $275K *
Join our team as a Senior Solutions Architect, owning strategic technical solutions from discovery to implementation, mentoring peers, and driving client success through innovative architecture across...
2 weeks ago
$125K - $188K *
Engineer and build scalable enterprise applications and cloud-native solutions in Microsoft Azure, leveraging modern engineering practices and DevSecOps principles to enhance application performance a...
2 weeks ago
Member of Technical Staff - Principal ML Engineer
$200K - $300K *
Lead the charge in developing innovative full stack applications that integrate AI, architecting the end-to-end user journey while ensuring technical governance and scalable solutions in a security-co...
2 weeks ago
$100K - $150K *
Deliver impactful solutions by guiding partners through technical integration and implementation. Collaborate across functions to enhance onboarding experiences, ensuring mission-driven organizations...
1 week ago
Azure Public Cloud Senior Consultant
$110K - $163K *
Lead the charge in designing secure Azure environments, guiding teams through secure architecture, implementation, and governance. Collaborate with clients to ensure compliance and operational readine...
1 week ago
$75K - $95K *
Empower projects by providing expert engineering and consulting services across sectors. Lead field investigations, assessments, and analyses while ensuring quality, compliance, and client communicati...
2 weeks ago
Account Executive (Mid-Atlantic)
$130K - $150K *
Accelerate your career by driving business growth in key accounts, focusing on solution sales and product expansion. Collaborate with cross-functional teams to achieve quarterly and annual sales objec...
Reposted yesterday
Channel Marketing Specialist – Partner Engagement & Activation
$76K - $115K *
Drive partner engagement and activation initiatives to strengthen relationships, enhance communication, and foster motivation among North America partners in a dynamic SaaS environment...
2 weeks ago
Healthcare Tech Consulting Manager – Epic Tapestry
$100K - $130K *
Empower healthcare transformation by optimizing Epic systems and driving innovative technical solutions. Collaborate with clients and teams to enhance workflows and achieve strategic goals in a suppor...
3 weeks ago
$126K - $226K *
Unlock growth in the Architecture, Engineering, and Construction sectors by leading technical sales strategy and engaging customers to transform their business challenges into innovative Autodesk solu...
1 week ago
Senior Clinical Quality Analyst - Remote
$72K - $130K *
Join us to drive clinical quality enhancement initiatives, leveraging HEDIS and CMS Stars for optimal member care outcomes. Collaborate across teams to analyze data, develop insightful presentations...
Yesterday
$120K - $126K *
Grow and lead a dynamic SDR team to drive pipeline generation and sales excellence in a fast-paced cybersecurity environment. Utilize analytics and AI to optimize processes, ensuring high performance...
2 weeks ago
Sr. Solution Architect - Security
$150K - $170K *
Drive technical pre-sales support by crafting tailored solutions for mid-size and enterprise clients. Collaborate with Account Executives to optimize client engagement and ensure alignment with techno...
3 weeks ago
$130K - $180K *
Optimize client marketing transformation through Adobe solutions. Lead consultative sessions, develop data-driven strategies, and ensure seamless integration of marketing technology, delivering high-v...
2 weeks ago
$156K - $210K *
Transform your career in a dynamic leadership role, guiding engineering teams to deliver innovative software solutions, champion AI practices, and foster collaboration to drive operational excellence...
1 week ago
AWS Public Cloud Senior Consultant
$140K - $160K *
Transform cloud ecosystems by leading advanced AWS migration projects, delivering innovative solutions, and mentoring teams in a collaborative environment. Drive technical excellence and client succes...
Reposted 2 days ago
$200K - $270K *
Shape the future of technology sales as you drive engagements with SLED accounts, forge executive relationships, and deliver compelling proposals to meet sales goals in a dynamic, fast-paced environme...
1 week ago
$200K - $270K *
Join a team that drives sales into SLED accounts by delivering innovative solutions, building executive relationships, and achieving quarterly goals while promoting leading security products...
1 week ago
$90K - $130K *
Drive strategic sales initiatives within SLED accounts to enhance market reach, foster executive partnerships, and achieve ambitious quarterly goals, while promoting industry-leading solutions across...
2 weeks ago
Senior Site Reliability Engineer - Compute Platforms
$82K - $228K *
Unlock the potential of enterprise compute solutions by designing, implementing, and standardizing Kubernetes and hypervisor platforms for secure, multi-tenant private cloud environments that support...
3 weeks ago
Senior Business Intelligence Engineer
$89K - $121K *
Join a team that's transforming complex data into actionable insights to drive strategic decision-making. Leverage your expertise to influence business strategy and enhance consumer experiences in a c...
4 weeks ago
$80K - $128K *
Manage complex incidents within a multi-cloud environment while enhancing security and optimizing AWS infrastructure. Collaborate with cross-functional teams to implement best practices, ensuring a se...
3 weeks ago
Account Executive, ERP Solutions Canada (East)
$80K - $120K *
Drive the full sales cycle for SAP Business One solutions, focusing on new client acquisition, strategic networking, and pipeline management while collaborating with cross-functional teams to achieve...
2 weeks ago
$90K - $130K *
Manage key accounts to drive enterprise-wide deployments, fostering relationships, generating sales pipelines, and collaborating with teams to deliver impactful solutions and proposals...
1 week ago
$90K - $130K *
Develop impactful relationships and drive strategic sales in SLED accounts, leveraging expertise to achieve sales goals and position the company as a leader in cybersecurity solutions...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.