Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr Advisory Solution Consultant- Security, Identity & Exposure Management (Armis/Veza) West Coast
$168K - $200K *
Unlock enterprise success by acting as a trusted advisor, guiding customers through complex security and access challenges to achieve impactful business outcomes via engaging solution designs and effe...
Yesterday
Sr Advisory Solution Consultant- Security, Identity & Exposure Management (Armis/Veza) West Coast
$168K - $200K *
Engage with enterprise customers to solve complex security and access challenges. Serve as a trusted advisor, delivering tailored solutions and impactful demonstrations while collaborating across tech...
Yesterday
Sr Advisory Solution Consultant- Security, Identity & Exposure Management (Armis/Veza) West Coast
$168K - $200K *
Engage as a trusted advisor in this technical consulting role, driving solution design and product demonstrations while collaborating with sales and key enterprise stakeholders to tackle complex secur...
Yesterday
$90K - $129K *
Elevate customer engagement in the healthcare sector by driving new sales opportunities. Collaborate with internal teams to deliver tailored solutions, manage pipelines, and ensure a positive customer...
1 week ago
$283K - $425K *
Transform enterprise sales dynamics by driving growth through strategic account management, leveraging AI insights to enhance relationships and optimize revenue across diverse market segments...
Yesterday
Account Executive - Splunk (Oklahoma)
$262K - $338K *
Unlock potential by driving enterprise sales initiatives, establishing long-term client relationships, and applying strategic planning to exceed revenue targets while promoting innovative software sol...
Yesterday
Sr Staff Endpoint Systems Engineer
$141K - $236K *
Lead the charge in defining technical standards for secure, scalable Windows and macOS endpoints. Mentor engineers, manage projects, and collaborate with cross-functional teams to ensure compliance an...
Reposted 2 days ago
Sr. Software Engineer II - IAM
$154K - $260K *
Partner with us to drive innovation within our IAM platform, influencing the authentication and authorization strategies for millions of users while mentoring a talented team across a scalable tech st...
Reposted 5 days ago
$100K - $150K *
Join a dynamic team to drive revenue through enterprise sales, building lasting relationships while leveraging a data-driven approach and deep customer understanding. Take ownership of the sales lifec...
6 days ago
Embedded Software & Systems Integration Engineer - Remote Control
$110K - $130K *
Unlock your potential as you develop and integrate cutting-edge embedded control systems for remote operations. Collaborate with cross-functional teams to ensure system reliability and performance in...
Yesterday
Sr. Software Engineer- Integration
$110K - $130K *
Shape enterprise API solutions by collaborating with teams to design, build, and enhance integrations. Drive continuous improvement while ensuring reliability and performance of critical applications...
2 weeks ago
Pre-sales Engineer (US Based - Remote)
$110K - $130K *
Lead complex operational solutions in enterprise automation, guiding pre-sales technical processes. Collaborate closely with customers and Account Executives to design pilots and ensure seamless trans...
Today
Senior Partner Lifecycle Marketing Specialist
$70K - $189K *
Architect dynamic partner lifecycle marketing strategies to boost engagement, retention, and pipeline growth. Collaborate with cross-functional teams to create targeted campaigns that optimize partner...
Yesterday
Engagement Manager - Application Managed Services
$110K - $130K *
Join a team that's focused on fostering client relationships and overseeing project delivery to ensure success and satisfaction. Collaborate across teams to manage scope, contracts, and financials whi...
Today
Senior Partner Marketing Specialist
$85K - $144K *
Shape the future of marketing by driving strategic alliances and co-marketing initiatives. Leverage your expertise in product marketing and demand generation to develop impactful campaigns that boost...
Reposted 3 weeks ago
Senior Account Executive - West
$180K *
Shape the future of strategic partnerships by driving multi-stakeholder sales engagements, developing winning strategies, and leading innovative solutions that fuel growth and modernize business opera...
3 weeks ago
Senior Sales Engineer - US Federal
$120K - $145K *
Advance the design of cutting-edge storage systems, empower clients to overcome data challenges across various sectors, and serve as a trusted advisor in technical sales cycles to drive business succe...
2 weeks ago
Senior Email Architect and Administrator
$121K - $182K *
Join us in shaping the future of cloud communications as a lead architect, guiding the migration and administration of Microsoft Exchange in hybrid environments, ensuring security and high availabilit...
5 days ago
$110K - $130K *
Analyze power systems and conduct IBR Dynamic Modeling studies to ensure compliance with NERC reliability standards. Utilize advanced software tools to deliver impactful reports and assessments while...
1 week ago
$110K - $130K *
Shape the future of energy by leading cutting-edge transmission planning projects. Collaborate with senior leaders, mentor engineers, and ensure project excellence, all while enhancing the power grid...
1 week ago
Technical Support Engineer (L2)
$70K - $93K *
Support customer success by resolving complex technical issues as a proactive Technical Support Analyst. Collaborate across teams to enhance product quality and customer satisfaction while maintaining...
4 weeks ago
$125K - $150K *
Join a team that drives revenue growth through strategic partnerships with Global System Integrators. Leverage your experience to cultivate relationships, execute innovative strategies, and enhance pi...
Yesterday
$187K - $280K *
Lead innovation and design for power interconnection solutions in data systems. Mentor engineers, optimize product performance, and manage the complete product development lifecycle while ensuring ali...
5 days ago
Field Application Engineer (Microgrid, BESS, Distributed Energy Resource, Data Center)
$110K - $130K *
Transform the AEC landscape by driving product adoption and influencing design decisions with your expertise as a trusted technical advisor. Collaborate with architects and engineers to integrate cutt...
3 weeks ago
Design & Engineering Coordinator
$80K - $95K *
Pioneer streamlined design and engineering processes while supporting project delivery. Manage document control, coordinate multi-discipline reviews, and ensure compliance across a dynamic portfolio...
5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.