Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$120K - $180K *

Engage in enterprise-level sales within the healthcare sector, driving new business opportunities. Own the sales cycle from prospecting to closing by leveraging relationships and domain expertise, whi...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$101K - $138K *

Oversee quality standards and improvements for installations at multiple client sites, ensuring adherence to safety and reliability norms while leading cross-functional teams to optimize processes and...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$250K - $362K *

Drive innovation and develop cutting-edge technology solutions that impact a global market. Collaborate with teams to shape product strategies, mentor experts, and influence industry standards while e...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$112K - $193K *

Lead the charge in managing key client relationships, ensuring exceptional service delivery while driving contract renewals and upselling initiatives. Collaborate cross-functionally to address client...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Design integration solutions to connect ServiceNow and JIRA, ensuring secure synchronization of data in support of veteran healthcare initiatives. Collaborate across IT projects to enhance service del...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$66K - $109K *

Join us to support vital IT infrastructure by resolving Tier 0-2 incidents. Collaborate with a dedicated 24/7 team, apply ITIL processes, and enhance user experience through effective incident managem...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $210K *

Join a dynamic EOS team to deliver high-quality software solutions for data center networks, driving innovation in Linux-based systems while collaborating with engineers and support teams to enhance p...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $105K *

Join a team that delivers expert technical support to SMBs, guiding them through sales cycles and technical challenges in security and access management, ensuring optimal use of solutions to enhance o...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$66K - $109K *

Deliver exceptional remote support by troubleshooting and resolving Tier 0-2 IT incidents efficiently. Collaborate in a 24/7 operational team to enhance user experience and maintain critical systems w...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $125K *

Provide exceptional technical support by triaging and resolving IT incidents. Collaborate with a dedicated team in a dynamic operational environment to ensure seamless user experiences and efficient s...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $195K *

Lead the sales of Risk Adjustment and Quality solutions to strategic payer accounts, leveraging consultative skills to drive significant revenue and build impactful relationships while managing compre...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Contribute to a transformative content migration strategy by assessing, rationalizing, and migrating content, ensuring AI-ready experiences for growth while collaborating with teams and vendors for se...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining content migration for a large-scale Sitecore AI project. As a Senior Content Strategist, you'll create migration strategies, collaborate with vendors, and ensure scalable...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in transforming content migration strategies for a Sitecore AI initiative by collaborating with vendors to assess, rationalize, and migrate content that meets scalable AI-ready require...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Lead the charge in shaping scalable B2B product offerings that enhance client value and optimize customer experiences, while navigating complexity across multiple stakeholders and engineering teams to...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Transform the clinical operations landscape by ensuring timely deliverables and quality outcomes for moderate to high complexity studies. Lead cross-functional teams and manage contracts while driving...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $140K *

Lead the charge in Agile delivery by managing a cross-functional team driving CI/CD pipelines and project execution. Collaborate with stakeholders to ensure high-quality software delivery across multi...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join us in driving revenue and strategic growth through existing accounts. Leverage your experience to build executive relationships and deliver innovative solutions, ensuring maximum value for both c...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $183K *

Join a team that's passionate about customer success by delivering technical solutions and insights that drive cloud security transformations, ensuring top-tier service and trust throughout the sales...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $180K *

Grow your career with a leading team driving net-new revenue through strategic partner relationships. Lead complex sales cycles and shape compelling market strategies to enhance digital transformation...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K *

Partner with us to drive new business in federal sales, owning the complete lifecycle from opportunity identification to contract award. Foster relationships and unlock opportunities within military s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a team that designs and delivers impactful training programs to elevate technical skills and drive adoption of advanced API capabilities, empowering diverse audiences through engaging learning ex...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $110K *

Unlock potential by driving partner recruitment, managing relationships, and executing sales strategies to meet revenue goals in designated territories. Foster collaboration and ensure compliance whil...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $149K *

Shape the future of AI solutions by bridging technology and customer success through hands-on engineering design, implementation, and support within the OneStream ecosystem, ensuring reliability and s...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the delivery of SAP S/4HANA solutions, focusing on warehouse management, ensuring optimal integration and support for supply chain processes through expert guidance and hands-on expertise...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.