Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Lead Enterprise Account Executive (Canada)
$100K - $150K *
Advance your career by acquiring new enterprise customers in a dynamic role focused on driving revenue growth, engaging with C-level executives, and promoting leading application security solutions to...
2 weeks ago
$90K - $120K *
Transform analytical services by leading comprehensive program execution, from requirements analysis to software design. Drive project success by ensuring alignment with business goals while effective...
3 weeks ago
Senior Product Manager I, Compliance (Remote Canada)
$100K - $130K *
Lead product strategy, drive collaborative design efforts, and ensure timely launches while enhancing usability and compliance. Partner with teams to innovate solutions and maximize user value in a hi...
Reposted 2 weeks ago
Staff Product Manager, Conversational AI
$120K - $150K *
Transform user experiences as the owner of conversational AI. Leverage your product expertise to enhance quality and conversion, driving impactful metrics and pioneering AI applications across diverse...
1 month ago
Customer Service Engineer - Union - CT/MR - Northeast Upstate NY
$85K - $100K *
Join a team that's focused on delivering exceptional service by installing, maintaining, and repairing cutting-edge medical imaging equipment. Help ensure optimal performance and customer satisfaction...
1 week ago
Pre-Sales Solution Engineer (U.S. Remote work eligible)
$130K - $195K *
Unlock potential as you collaborate with North American clients to enhance their data management and machine learning strategies, focusing on edge AI solutions that empower intelligent devices across...
Today
Account Executive, Commercial Accounts (Remote: TN/KY)
$138K - $230K *
Join a team that's driving success by generating leads and closing deals. This individual contributor role requires a deep understanding of the Veeam sales process and a passion for building relations...
2 weeks ago
Strategic Implementation Consultant - Public Sector
$100K - $135K *
Join a team that's dedicated to transforming the Public Sector through innovative IoT solutions, ensuring large-scale customers maximize the value of their technology investments while fostering stron...
2 days ago
$120K - $150K *
Collaborate to design and develop scalable solutions for modern data platforms, utilizing Python and cloud technology. Drive innovation through AI-assisted tools, while building robust data pipelines...
2 weeks ago
$80K - $120K *
Champion customer success by owning and driving sales for a robust territory. Elevate business growth through strategic relationship building and high-impact deals, while expertly managing multi-stake...
2 weeks ago
Workday Integrations Principal Consultant - Global AMS (Global Application Managed Services)
$106K - $159K *
Unlock potential by leading integration initiatives and providing expert guidance within a dynamic team, ensuring effective business solutions and improved service delivery for a portfolio of global c...
Reposted 2 days ago
Senior ServiceNow Platform Technical Consultant (359)
$100K - $130K *
Drive platform implementation and integration, leading complex projects and mentoring teams. You'll manage technical risks, define documentation, and ensure adherence to architectural standards for su...
Reposted yesterday
Senior Sales Engineer - Las Vegas
$190K - $238K *
Engage in complex sales cycles and collaborate with teams to deliver tailored technical solutions, supporting customers' adoption of a data security platform while deepening your expertise in infrastr...
3 weeks ago
Account Executive - Financial Services Software Specialist
$80K - $120K *
Drive sales success by leveraging your financial software expertise. Collaborate with Account Executives to build strategic client relationships, lead presentations, and develop tailored solutions to...
2 weeks ago
Organizational Change Management Lead (VA ESOM)
$100K - $130K *
Drive impactful change by spearheading organizational change management strategies. Collaborate with stakeholders, enhance adoption of new processes, and ensure long-term success in complex IT environ...
6 days ago
$100K - $130K *
Grow your career with a pivotal role overseeing technical aspects of product implementation, ensuring cutting-edge solutions for medical informatics while enhancing customer satisfaction through effec...
Reposted 4 days ago
$127K - $175K *
Transform enterprise telephony and contact center capabilities by leading modernization initiatives in cloud-aligned architectures. Collaborate with diverse teams to enhance telecom solutions focused...
Reposted 1 week ago
Software Field Service Representative
$57K - $106K *
Optimize customer experiences by providing expert troubleshooting, installation, and maintenance of software solutions in a dynamic service environment while building strong relationships with clients...
1 week ago
Senior Client Solution Architect (Remote)
$250K - $275K *
Join our team as a Senior Solutions Architect, owning strategic technical solutions from discovery to implementation, mentoring peers, and driving client success through innovative architecture across...
2 weeks ago
$125K - $188K *
Engineer and build scalable enterprise applications and cloud-native solutions in Microsoft Azure, leveraging modern engineering practices and DevSecOps principles to enhance application performance a...
2 weeks ago
Member of Technical Staff - Principal ML Engineer
$200K - $300K *
Lead the charge in developing innovative full stack applications that integrate AI, architecting the end-to-end user journey while ensuring technical governance and scalable solutions in a security-co...
2 weeks ago
$100K - $150K *
Deliver impactful solutions by guiding partners through technical integration and implementation. Collaborate across functions to enhance onboarding experiences, ensuring mission-driven organizations...
1 week ago
Azure Public Cloud Senior Consultant
$110K - $163K *
Lead the charge in designing secure Azure environments, guiding teams through secure architecture, implementation, and governance. Collaborate with clients to ensure compliance and operational readine...
1 week ago
$75K - $95K *
Empower projects by providing expert engineering and consulting services across sectors. Lead field investigations, assessments, and analyses while ensuring quality, compliance, and client communicati...
2 weeks ago
Account Executive (Mid-Atlantic)
$130K - $150K *
Accelerate your career by driving business growth in key accounts, focusing on solution sales and product expansion. Collaborate with cross-functional teams to achieve quarterly and annual sales objec...
Reposted today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.