Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $150K *

Advance your career by acquiring new enterprise customers in a dynamic role focused on driving revenue growth, engaging with C-level executives, and promoting leading application security solutions to...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Transform analytical services by leading comprehensive program execution, from requirements analysis to software design. Drive project success by ensuring alignment with business goals while effective...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Lead product strategy, drive collaborative design efforts, and ensure timely launches while enhancing usability and compliance. Partner with teams to innovate solutions and maximize user value in a hi...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Transform user experiences as the owner of conversational AI. Leverage your product expertise to enhance quality and conversion, driving impactful metrics and pioneering AI applications across diverse...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $100K *

Join a team that's focused on delivering exceptional service by installing, maintaining, and repairing cutting-edge medical imaging equipment. Help ensure optimal performance and customer satisfaction...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $195K *

Unlock potential as you collaborate with North American clients to enhance their data management and machine learning strategies, focusing on edge AI solutions that empower intelligent devices across...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$138K - $230K *

Join a team that's driving success by generating leads and closing deals. This individual contributor role requires a deep understanding of the Veeam sales process and a passion for building relations...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $135K *

Join a team that's dedicated to transforming the Public Sector through innovative IoT solutions, ensuring large-scale customers maximize the value of their technology investments while fostering stron...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Collaborate to design and develop scalable solutions for modern data platforms, utilizing Python and cloud technology. Drive innovation through AI-assisted tools, while building robust data pipelines...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Champion customer success by owning and driving sales for a robust territory. Elevate business growth through strategic relationship building and high-impact deals, while expertly managing multi-stake...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$106K - $159K *

Unlock potential by leading integration initiatives and providing expert guidance within a dynamic team, ensuring effective business solutions and improved service delivery for a portfolio of global c...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Drive platform implementation and integration, leading complex projects and mentoring teams. You'll manage technical risks, define documentation, and ensure adherence to architectural standards for su...

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $238K *

Engage in complex sales cycles and collaborate with teams to deliver tailored technical solutions, supporting customers' adoption of a data security platform while deepening your expertise in infrastr...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Drive sales success by leveraging your financial software expertise. Collaborate with Account Executives to build strategic client relationships, lead presentations, and develop tailored solutions to...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $130K *

Drive impactful change by spearheading organizational change management strategies. Collaborate with stakeholders, enhance adoption of new processes, and ensure long-term success in complex IT environ...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Grow your career with a pivotal role overseeing technical aspects of product implementation, ensuring cutting-edge solutions for medical informatics while enhancing customer satisfaction through effec...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Healthcare

$127K - $175K *

Transform enterprise telephony and contact center capabilities by leading modernization initiatives in cloud-aligned architectures. Collaborate with diverse teams to enhance telecom solutions focused...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$57K - $106K *

Optimize customer experiences by providing expert troubleshooting, installation, and maintenance of software solutions in a dynamic service environment while building strong relationships with clients...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$250K - $275K *

Join our team as a Senior Solutions Architect, owning strategic technical solutions from discovery to implementation, mentoring peers, and driving client success through innovative architecture across...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $188K *

Engineer and build scalable enterprise applications and cloud-native solutions in Microsoft Azure, leveraging modern engineering practices and DevSecOps principles to enhance application performance a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $300K *

Lead the charge in developing innovative full stack applications that integrate AI, architecting the end-to-end user journey while ensuring technical governance and scalable solutions in a security-co...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $150K *

Deliver impactful solutions by guiding partners through technical integration and implementation. Collaborate across functions to enhance onboarding experiences, ensuring mission-driven organizations...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $163K *

Lead the charge in designing secure Azure environments, guiding teams through secure architecture, implementation, and governance. Collaborate with clients to ensure compliance and operational readine...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $95K *

Empower projects by providing expert engineering and consulting services across sectors. Lead field investigations, assessments, and analyses while ensuring quality, compliance, and client communicati...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$130K - $150K *

Accelerate your career by driving business growth in key accounts, focusing on solution sales and product expansion. Collaborate with cross-functional teams to achieve quarterly and annual sales objec...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.