Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$120K - $180K *
Engage in enterprise-level sales within the healthcare sector, driving new business opportunities. Own the sales cycle from prospecting to closing by leveraging relationships and domain expertise, whi...
2 weeks ago
$101K - $138K *
Oversee quality standards and improvements for installations at multiple client sites, ensuring adherence to safety and reliability norms while leading cross-functional teams to optimize processes and...
1 week ago
Principal Software Engineer (Security & Policy Platform) (Remote)
$250K - $362K *
Drive innovation and develop cutting-edge technology solutions that impact a global market. Collaborate with teams to shape product strategies, mentor experts, and influence industry standards while e...
3 weeks ago
Strategic Account Executive - Coalitions - Remote
$112K - $193K *
Lead the charge in managing key client relationships, ensuring exceptional service delivery while driving contract renewals and upselling initiatives. Collaborate cross-functionally to address client...
Today
$80K - $95K *
Design integration solutions to connect ServiceNow and JIRA, ensuring secure synchronization of data in support of veteran healthcare initiatives. Collaborate across IT projects to enhance service del...
Yesterday
$66K - $109K *
Join us to support vital IT infrastructure by resolving Tier 0-2 incidents. Collaborate with a dedicated 24/7 team, apply ITIL processes, and enhance user experience through effective incident managem...
6 days ago
Expert/Principal Software Engineer
$140K - $210K *
Join a dynamic EOS team to deliver high-quality software solutions for data center networks, driving innovation in Linux-based systems while collaborating with engineers and support teams to enhance p...
2 weeks ago
$75K - $105K *
Join a team that delivers expert technical support to SMBs, guiding them through sales cycles and technical challenges in security and access management, ensuring optimal use of solutions to enhance o...
1 week ago
$66K - $109K *
Deliver exceptional remote support by troubleshooting and resolving Tier 0-2 IT incidents efficiently. Collaborate in a 24/7 operational team to enhance user experience and maintain critical systems w...
6 days ago
$75K - $125K *
Provide exceptional technical support by triaging and resolving IT incidents. Collaborate with a dedicated team in a dynamic operational environment to ensure seamless user experiences and efficient s...
1 month ago
Senior Solution Sales Executive - Remote
$90K - $195K *
Lead the sales of Risk Adjustment and Quality solutions to strategic payer accounts, leveraging consultative skills to drive significant revenue and build impactful relationships while managing compre...
3 weeks ago
Senior Content Strategist - Content Migration
$110K - $130K *
Contribute to a transformative content migration strategy by assessing, rationalizing, and migrating content, ensuring AI-ready experiences for growth while collaborating with teams and vendors for se...
Today
Senior Content Strategist - Content Migration
$110K - $130K *
Join a team that's redefining content migration for a large-scale Sitecore AI project. As a Senior Content Strategist, you'll create migration strategies, collaborate with vendors, and ensure scalable...
Today
Senior Content Strategist - Content Migration
$110K - $130K *
Lead the charge in transforming content migration strategies for a Sitecore AI initiative by collaborating with vendors to assess, rationalize, and migrate content that meets scalable AI-ready require...
Today
$135K - $160K *
Lead the charge in shaping scalable B2B product offerings that enhance client value and optimize customer experiences, while navigating complexity across multiple stakeholders and engineering teams to...
Reposted 6 days ago
Clinical Team Manager / Sr. Clinical Team Manager (CTM) - NIS
$110K - $130K *
Transform the clinical operations landscape by ensuring timely deliverables and quality outcomes for moderate to high complexity studies. Lead cross-functional teams and manage contracts while driving...
Reposted 3 weeks ago
Release Train Engineer / DevOps Systems Lead (Remote Opportunity)
$120K - $140K *
Lead the charge in Agile delivery by managing a cross-functional team driving CI/CD pipelines and project execution. Collaborate with stakeholders to ensure high-quality software delivery across multi...
Yesterday
Account Executive - Install Base
$110K - $130K *
Join us in driving revenue and strategic growth through existing accounts. Leverage your experience to build executive relationships and deliver innovative solutions, ensuring maximum value for both c...
3 weeks ago
Commercial Sales Engineer - Central
$125K - $183K *
Join a team that's passionate about customer success by delivering technical solutions and insights that drive cloud security transformations, ensuring top-tier service and trust throughout the sales...
2 weeks ago
Partner Sales Senior Manager - Google Cloud Energy
$150K - $180K *
Grow your career with a leading team driving net-new revenue through strategic partner relationships. Lead complex sales cycles and shape compelling market strategies to enhance digital transformation...
1 week ago
Account Executive (Defense Agencies & Fourth Estate)
$175K *
Partner with us to drive new business in federal sales, owning the complete lifecycle from opportunity identification to contract award. Foster relationships and unlock opportunities within military s...
1 week ago
Technology Trainer - Anthropic Enablement-Western US
$100K - $120K *
Join a team that designs and delivers impactful training programs to elevate technical skills and drive adoption of advanced API capabilities, empowering diverse audiences through engaging learning ex...
Yesterday
$90K - $110K *
Unlock potential by driving partner recruitment, managing relationships, and executing sales strategies to meet revenue goals in designated territories. Foster collaboration and ensure compliance whil...
6 days ago
$120K - $149K *
Shape the future of AI solutions by bridging technology and customer success through hands-on engineering design, implementation, and support within the OneStream ecosystem, ensuring reliability and s...
6 days ago
Sr. SAP S/4 Hana WM Support Lead
$120K - $145K *
Lead the delivery of SAP S/4HANA solutions, focusing on warehouse management, ensuring optimal integration and support for supply chain processes through expert guidance and hands-on expertise...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.