Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$110K - $130K *
Champion automated testing excellence by overseeing QA standards, driving cross-functional collaboration, and ensuring robust software quality throughout the life cycle, from development to deployment...
1 week ago
Technical Consultant, Enterprise, Oracle Cloud
$110K - $130K *
Unlock potential by partnering with Enterprise customers to deliver tailored Oracle Cloud solutions, enhancing partnerships through technical and financial expertise, while driving product innovation...
2 weeks ago
$120K - $145K *
Lead the charge in designing and automating cloud infrastructures across AWS, Azure, and GCP. Empower clients to drive cloud adoption through secure, scalable solutions, and mentor teams while enhanci...
Reposted yesterday
Strategic Client Executive III, NA - West Region - Remote
$90K - $195K *
Transform the strategic direction of National Accounts, managing growth and profitability through valued client relationships while enhancing customer service delivery and executing tailored business...
Reposted 1 week ago
Engineer III, Hardware Development (Remote)
$120K - $180K *
Unlock your potential as a Hardware Systems Engineer, driving innovation in server technologies and ensuring hardware reliability through validation testing and automation. Collaborate cross-functiona...
6 days ago
Senior Solutions Director, Cloud (Req# 1360)
$175K - $225K *
Drive innovation and growth as a leader in cloud solutions strategy, leveraging market insights and cross-functional collaboration to deliver impactful services that enhance customer success and profi...
6 days ago
Software Engineer III (Remote)
$103K - $162K *
Join us to design and develop innovative AI solutions for a complex benefits ecosystem. Collaborate with cross-functional teams and contribute to impactful projects while mentoring junior engineers on...
Reposted 2 weeks ago
Sr Analyst, Cloud Services (United States (Remote), US)
$83K - $100K *
Champion innovation in cloud services by overseeing operations, ensuring system health, and bridging communication across teams. Utilize technical skills to analyze data, troubleshoot issues, and driv...
2 weeks ago
Bilingual IT Business Analyst (100% remote)
$90K - $110K *
Collaborate with a diverse team to deliver innovative pension and benefits solutions. Transform business needs into user-friendly technology applications while ensuring effective project execution acr...
Reposted 1 week ago
$110K - $125K *
Shape the future of sales engineering by providing vital pre- and post-sales support. Collaborate with the sales team to drive initiatives, manage projects, and tackle technical challenges while engag...
Reposted 1 week ago
$85K - $100K *
Join a dynamic team to deliver exceptional field services, performing installations, maintenance, and troubleshooting of complex high voltage equipment while exceeding customer expectations and leadin...
Reposted 1 week ago
$174K - $389K *
Unlock growth by driving transformative customer experience through strategic sales. Focus on hunting new opportunities within enterprise-level accounts, utilizing consultative selling and value-based...
2 weeks ago
Account Executive - Data Foundation (MuleSoft + Informatica), Higher Education
$141K - $304K *
Lead consultative sales efforts in Higher Education, promoting data integration solutions to enhance institutional efficiency and support AI-driven transformations across campuses...
Reposted 2 weeks ago
Software Technical Leader, Remote, Canada
$169K - $214K *
Accelerate progress at the forefront of technology by driving innovative full-stack solutions, ensuring their reliability and performance, and collaborating across teams from inception to successful d...
Reposted 2 days ago
Enterprise Core Customer Success Manager
$98K - $127K *
Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...
Today
$140K - $180K *
Drive impactful water infrastructure projects while leading a multidisciplinary team. Collaborate with clients and partners, ensuring quality delivery from planning through execution. Foster innovatio...
4 weeks ago
Sr Technical Sales Director/Sr Sales Engineer- Insurance Solutions
$140K - $175K *
Join a team that's shaping the future of technical sales by bridging customer needs with product innovations. In this dynamic role, you will lead technical engagements, collaborate cross-functionally...
Reposted 1 week ago
Large Enterprise Account Executive - Manufacturing
$134K - $201K *
Grow your career by strategically engaging with C-level executives to drive new customer growth in cloud-based solutions, emphasizing a commitment to client satisfaction and long-term partnerships...
Reposted 4 weeks ago
SecOps Security Engineer (Staff-level, L6)
$125K - $150K *
Optimize cloud security infrastructure and enhance detection capabilities while investigating and responding to alerts. Contribute to building internal tools to elevate security measures, your experti...
Yesterday
$110K - $130K *
Lead a talented QA team in delivering top-tier software solutions by driving quality assurance strategies, enhancing processes, and fostering collaboration to meet corporate quality goals in a dynamic...
1 week ago
Support & Implementation Technician, Cloud Communications
$80K - $108K *
Lead the support and implementation of VoIP solutions, enhancing customer experiences via effective troubleshooting, onboarding, and remote assistance. Collaborate within a dynamic team to streamline...
Yesterday
Customer Success Manager, Public Sector
$110K - $120K *
Join a team that's dedicated to driving customer success for public sector accounts. Manage the complete customer lifecycle, acting as a strategic partner to ensure retention, adoption, and growth whi...
2 weeks ago
$95K - $130K *
Join a dynamic team to recommend and implement customized ERP solutions that drive business efficiency. Collaborate with cross-functional teams to deliver engaging product demonstrations and enhance c...
2 weeks ago
$110K - $130K *
Shape the future of enterprise security by designing and managing network security systems across cloud and hybrid environments. Collaborate with teams to enhance security protocols and respond to inc...
Reposted 2 weeks ago
Identity & Access Management Engineer
$125K - $159K *
Shape the future of enterprise security by administering IBM z/OS IAM programs. Collaborate with teams to enhance access controls, manage identity lifecycles, and ensure compliance with security polic...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.