Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Champion automated testing excellence by overseeing QA standards, driving cross-functional collaboration, and ensuring robust software quality throughout the life cycle, from development to deployment...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by partnering with Enterprise customers to deliver tailored Oracle Cloud solutions, enhancing partnerships through technical and financial expertise, while driving product innovation...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in designing and automating cloud infrastructures across AWS, Azure, and GCP. Empower clients to drive cloud adoption through secure, scalable solutions, and mentor teams while enhanci...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $195K *

Transform the strategic direction of National Accounts, managing growth and profitability through valued client relationships while enhancing customer service delivery and executing tailored business...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $180K *

Unlock your potential as a Hardware Systems Engineer, driving innovation in server technologies and ensuring hardware reliability through validation testing and automation. Collaborate cross-functiona...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$175K - $225K *

Drive innovation and growth as a leader in cloud solutions strategy, leveraging market insights and cross-functional collaboration to deliver impactful services that enhance customer success and profi...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$103K - $162K *

Join us to design and develop innovative AI solutions for a complex benefits ecosystem. Collaborate with cross-functional teams and contribute to impactful projects while mentoring junior engineers on...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$83K - $100K *

Champion innovation in cloud services by overseeing operations, ensuring system health, and bridging communication across teams. Utilize technical skills to analyze data, troubleshoot issues, and driv...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Collaborate with a diverse team to deliver innovative pension and benefits solutions. Transform business needs into user-friendly technology applications while ensuring effective project execution acr...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $125K *

Shape the future of sales engineering by providing vital pre- and post-sales support. Collaborate with the sales team to drive initiatives, manage projects, and tackle technical challenges while engag...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$85K - $100K *

Join a dynamic team to deliver exceptional field services, performing installations, maintenance, and troubleshooting of complex high voltage equipment while exceeding customer expectations and leadin...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$174K - $389K *

Unlock growth by driving transformative customer experience through strategic sales. Focus on hunting new opportunities within enterprise-level accounts, utilizing consultative selling and value-based...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $304K *

Lead consultative sales efforts in Higher Education, promoting data integration solutions to enhance institutional efficiency and support AI-driven transformations across campuses...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$169K - $214K *

Accelerate progress at the forefront of technology by driving innovative full-stack solutions, ensuring their reliability and performance, and collaborating across teams from inception to successful d...

US-AnywhereRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Information Technology

$98K - $127K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $180K *

Drive impactful water infrastructure projects while leading a multidisciplinary team. Collaborate with clients and partners, ensuring quality delivery from planning through execution. Foster innovatio...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$140K - $175K *

Join a team that's shaping the future of technical sales by bridging customer needs with product innovations. In this dynamic role, you will lead technical engagements, collaborate cross-functionally...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$134K - $201K *

Grow your career by strategically engaging with C-level executives to drive new customer growth in cloud-based solutions, emphasizing a commitment to client satisfaction and long-term partnerships...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Optimize cloud security infrastructure and enhance detection capabilities while investigating and responding to alerts. Contribute to building internal tools to elevate security measures, your experti...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead a talented QA team in delivering top-tier software solutions by driving quality assurance strategies, enhancing processes, and fostering collaboration to meet corporate quality goals in a dynamic...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $108K *

Lead the support and implementation of VoIP solutions, enhancing customer experiences via effective troubleshooting, onboarding, and remote assistance. Collaborate within a dynamic team to streamline...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $120K *

Join a team that's dedicated to driving customer success for public sector accounts. Manage the complete customer lifecycle, acting as a strategic partner to ensure retention, adoption, and growth whi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $130K *

Join a dynamic team to recommend and implement customized ERP solutions that drive business efficiency. Collaborate with cross-functional teams to deliver engaging product demonstrations and enhance c...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Shape the future of enterprise security by designing and managing network security systems across cloud and hybrid environments. Collaborate with teams to enhance security protocols and respond to inc...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $159K *

Shape the future of enterprise security by administering IBM z/OS IAM programs. Collaborate with teams to enhance access controls, manage identity lifecycles, and ensure compliance with security polic...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.