Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$236K - $308K *

Shape the future of SMB sales by driving growth in the Northwest territory. Leverage data-driven insights to optimize pipeline management and collaborate with partners to maximize market share. Your l...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $103K *

Transform enrollment operations by leading onshore and offshore teams, ensuring compliance with Medicare regulations while optimizing processes and enhancing client delivery...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$67K - $105K *

Architect the future of marketing automation by leading Oracle Eloqua integration and governance. Collaborate with cross-functional teams to ensure platform reliability, data quality, and advanced con...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $140K *

Join a team that's redefining product testing through innovative research solutions. Help deepen client relationships while ensuring exceptional customer experiences and driving growth, all within a f...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$175K - $185K *

Join a dynamic team as a Technical Project Manager, overseeing cloud data initiatives. You'll facilitate workspace provisioning, optimize workflows, and collaborate with engineering teams to ensure ti...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$105K - $130K *

Empower public sector agencies to achieve strategic goals by driving solution adoption, improving customer satisfaction, and delivering actionable insights. Foster collaboration and operational effici...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$105K - $130K *

Unlock potential by serving as a trusted advisor to government agencies, driving solution adoption and enabling value realization through strategic account management and data analytics, ensuring cust...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$98K - $148K *

Lead the design, development, and integration of AI applications that enhance business operations. Collaborate with cross-functional teams to deliver technical solutions while maintaining security, re...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $230K *

Advance the future of AI-native advertising by enhancing developer tools and systems. Collaborate closely with product teams while building scalable infrastructure to drive productivity and innovation...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $125K *

Join a dynamic team to develop, implement, and enhance quality assurance strategies for a critical identity management program, ensuring secure and scalable software solutions meet industry standards...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Partner with us to transform client needs into impactful digital solutions, leading presales efforts across digital platforms, eCommerce, AI experiences, and more. Shape proposals from opportunity qua...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Engage in shaping digital solutions that drive successful client outcomes. Collaborate with teams to orchestrate the presales and delivery process while crafting compelling proposals and presentations...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Lead the charge in delivering innovative AI solutions by translating complex business challenges into scalable machine learning applications. Collaborate cross-functionally to design architectures and...

US-AnywhereRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Information Technology

$201K - $352K *

Join a team that's revolutionizing enterprise AI by developing scalable, innovative solutions. Collaborate with customers to deliver impactful software that addresses critical challenges, enhancing ou...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$132K - $251K *

Unlock potential by driving successful SAP MES integrations, supporting design, build, and testing phases of transformative projects, while collaborating with diverse teams to enhance operational effi...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$104K - $136K *

Shape cutting-edge AI solutions by leading platform development and integration. Collaborate with teams to enhance applications on Microsoft Azure while ensuring security and compliance standards. Con...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive strategic technical support for channel partners by leveraging your expertise in complex enterprise solutions across LATAM, fostering relationships, and enhancing sales interactions for optimal...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$200K - $250K *

Optimize offensive security strategies by leading comprehensive red team engagements. Assess critical systems to identify vulnerabilities, demonstrate risks, and provide actionable insights, while men...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the design and development of high-performance retirement applications, optimizing business logic with Oracle PL/SQL and Java. Collaborate with teams to deliver scalable solutions while mentoring...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$163K - $204K *

Drive security operations initiatives as a key engineer, enhancing device management, access protocols, and process automation while collaborating with technical teams to ensure a safer user experienc...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$218K - $273K *

Develop innovative security solutions while managing critical operations, collaborating with technical teams to enhance device security, process automation, and access management across platforms in a...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by leading the development of a Capacity Management Plan that enhances IT infrastructure performance, drives analytics, and supports growth through proactive monitoring and planning...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in delivering comprehensive Oracle database support, ensuring operational excellence for engineered systems. Support modernization efforts while managing backup solutions and executing...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Transform energy management by leading innovative engineering projects that enhance efficiency and produce sustainable solutions for customer facilities. Collaborate with diverse stakeholders to optim...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$113K - $162K *

Shape the future of sales in cloud security by driving revenue growth and executing account-based strategies for the Zero Trust Branch product suite, while collaborating with internal teams and engagi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.