Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Account Executive - Small & Medium Business
$236K - $308K *
Shape the future of SMB sales by driving growth in the Northwest territory. Leverage data-driven insights to optimize pipeline management and collaborate with partners to maximize market share. Your l...
1 week ago
$95K - $103K *
Transform enrollment operations by leading onshore and offshore teams, ensuring compliance with Medicare regulations while optimizing processes and enhancing client delivery...
1 week ago
Senior Marketing Automation Engineer
$67K - $105K *
Architect the future of marketing automation by leading Oracle Eloqua integration and governance. Collaborate with cross-functional teams to ensure platform reliability, data quality, and advanced con...
4 weeks ago
$125K - $140K *
Join a team that's redefining product testing through innovative research solutions. Help deepen client relationships while ensuring exceptional customer experiences and driving growth, all within a f...
1 week ago
Technical PM / Senior Technical Consultant (Remote)
$175K - $185K *
Join a dynamic team as a Technical Project Manager, overseeing cloud data initiatives. You'll facilitate workspace provisioning, optimize workflows, and collaborate with engineering teams to ensure ti...
2 weeks ago
Customer Success Manager - Government Solutions
$105K - $130K *
Empower public sector agencies to achieve strategic goals by driving solution adoption, improving customer satisfaction, and delivering actionable insights. Foster collaboration and operational effici...
Today
Customer Success Manager - Government Solutions
$105K - $130K *
Unlock potential by serving as a trusted advisor to government agencies, driving solution adoption and enabling value realization through strategic account management and data analytics, ensuring cust...
2 days ago
$98K - $148K *
Lead the design, development, and integration of AI applications that enhance business operations. Collaborate with cross-functional teams to deliver technical solutions while maintaining security, re...
4 weeks ago
Senior Platform Software Engineer
$150K - $230K *
Advance the future of AI-native advertising by enhancing developer tools and systems. Collaborate closely with product teams while building scalable infrastructure to drive productivity and innovation...
1 week ago
$80K - $125K *
Join a dynamic team to develop, implement, and enhance quality assurance strategies for a critical identity management program, ensuring secure and scalable software solutions meet industry standards...
Reposted 2 days ago
Senior Manager, Digital Solutions Consulting
$120K - $145K *
Partner with us to transform client needs into impactful digital solutions, leading presales efforts across digital platforms, eCommerce, AI experiences, and more. Shape proposals from opportunity qua...
2 weeks ago
Senior Manager, Digital Solutions Consulting
$120K - $145K *
Engage in shaping digital solutions that drive successful client outcomes. Collaborate with teams to orchestrate the presales and delivery process while crafting compelling proposals and presentations...
2 weeks ago
Senior AI Engineer, IT Solutions 1
$135K - $160K *
Lead the charge in delivering innovative AI solutions by translating complex business challenges into scalable machine learning applications. Collaborate cross-functionally to design architectures and...
Reposted 6 days ago
Forward Deployed Solution Engineer - Applied AI FDE
$201K - $352K *
Join a team that's revolutionizing enterprise AI by developing scalable, innovative solutions. Collaborate with customers to deliver impactful software that addresses critical challenges, enhancing ou...
6 days ago
Sr. Manager S4 HANA Manufacturing Execution Systems Integrations Analyst (Remote)
$132K - $251K *
Unlock potential by driving successful SAP MES integrations, supporting design, build, and testing phases of transformative projects, while collaborating with diverse teams to enhance operational effi...
Reposted 2 weeks ago
Sr Cloud Applications Engineer
$104K - $136K *
Shape cutting-edge AI solutions by leading platform development and integration. Collaborate with teams to enhance applications on Microsoft Azure while ensuring security and compliance standards. Con...
3 weeks ago
Senior Channel Solution Engineer
$110K - $130K *
Drive strategic technical support for channel partners by leveraging your expertise in complex enterprise solutions across LATAM, fostering relationships, and enhancing sales interactions for optimal...
Today
Senior Offensive Security Consultant
$200K - $250K *
Optimize offensive security strategies by leading comprehensive red team engagements. Assess critical systems to identify vulnerabilities, demonstrate risks, and provide actionable insights, while men...
3 weeks ago
Sr. Engineer, Software Engineering (Remote)
$110K - $130K *
Lead the design and development of high-performance retirement applications, optimizing business logic with Oracle PL/SQL and Java. Collaborate with teams to deliver scalable solutions while mentoring...
5 days ago
$163K - $204K *
Drive security operations initiatives as a key engineer, enhancing device management, access protocols, and process automation while collaborating with technical teams to ensure a safer user experienc...
Yesterday
$218K - $273K *
Develop innovative security solutions while managing critical operations, collaborating with technical teams to enhance device security, process automation, and access management across platforms in a...
2 days ago
Capacity & Performance Analyst
$100K - $120K *
Unlock potential by leading the development of a Capacity Management Plan that enhances IT infrastructure performance, drives analytics, and supports growth through proactive monitoring and planning...
2 weeks ago
Oracle Engineered Systems Administrator
$110K - $130K *
Lead the charge in delivering comprehensive Oracle database support, ensuring operational excellence for engineered systems. Support modernization efforts while managing backup solutions and executing...
2 weeks ago
Project Engineer III - EPC Construction
$95K - $115K *
Transform energy management by leading innovative engineering projects that enhance efficiency and produce sustainable solutions for customer facilities. Collaborate with diverse stakeholders to optim...
2 weeks ago
Specialist Account Executive, ZT Branch - Commercial, West + Central
$113K - $162K *
Shape the future of sales in cloud security by driving revenue growth and executing account-based strategies for the Zero Trust Branch product suite, while collaborating with internal teams and engagi...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.