Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$150K - $200K *
Drive strategic GTM initiatives by forging impactful AI partnerships, shaping collaboration with industry leaders, and achieving measurable outcomes in a dynamic environment, while leveraging your exp...
Reposted 2 days ago
Customer Success Manager - SMB
$80K - $96K *
Build strong relationships with small and mid-market district accounts, ensuring customer success and product value through effective management and strategy. Collaborate cross-functionally to optimiz...
1 week ago
Senior Sales Enablement Manager, Tavily
$160K - $210K *
Accelerate Tavily's GTM strategy by enhancing enablement systems, reducing ramp time, and improving sales execution while collaborating cross-functionally amidst a rapidly evolving AI landscape...
4 days ago
Engineering Manager, AI Product Engineering - US Remote
$130K - $180K *
Join us to lead a team of engineers in creating innovative AI-powered tools that enhance user experience, from concept to scalable production. Collaborate across disciplines to redefine software inter...
1 week ago
Senior Lead, Demand Generation
$100K - $130K *
Lead targeted account-based marketing efforts to drive pipeline growth and engagement. Collaborate with Sales and marketing teams to execute multi-channel campaigns focused on strategic enterprise acc...
Yesterday
Senior Channel Account Manager, Google Cloud
$100K - $130K *
Contribute to strategic Google partnerships by collaborating with Field Sales Reps and Account Executives to source leads, enhance client engagement, and track KPIs for maximizing ROI in sales activit...
3 weeks ago
Senior Channel Account Manager, Google Cloud
$100K - $130K *
Join a team that's redefining partnership strategies in the Google Cloud ecosystem. Collaborate closely with Account Executives to drive growth, cultivate relationships, and boost pipeline opportuniti...
3 weeks ago
Sales Development Manager | DX
$97K - $126K *
Empower a dynamic team to exceed sales goals and develop talent by fostering a winning culture. Drive strategic engagement and optimize performance metrics while enhancing prospecting best practices t...
3 weeks ago
$120K - $150K *
Lead the charge in optimizing our CRM strategy to enhance user engagement and support business growth. Collaborate cross-functionally to drive adoption, streamline processes, and deliver insightful an...
1 week ago
Sr. Customer Success Manager - Enterprise (West)
$112K - $142K *
Drive customer satisfaction and growth by managing enterprise accounts. Be the expert in guiding customers, enhancing engagement, and ensuring they realize full value from solutions throughout their l...
2 days ago
$80K - $95K *
Join a team that's dedicated to delivering innovative technical solutions while driving client success through expert consulting, support, and ongoing administration of the Forsta platform, enhancing...
3 weeks ago
Principal SAP EWM Enterprise Applications Consultant
$116K - $150K *
Lead the charge in transforming enterprise applications with your SAP EWM expertise, guiding teams through consulting phases to deliver innovative solutions that streamline processes and add value in...
2 weeks ago
$80K - $110K *
Take ownership of software quality by designing test plans, executing manual and automation tests, and collaborating with engineering teams to ensure reliable, production-ready releases while tracking...
1 week ago
Sr. Security Operations Engineer, Incident Response
$150K - $200K *
Shape security resilience through hands-on incident response leadership, driving efforts from triage to resolution while collaborating with cross-functional teams to fortify defenses and resolve compl...
4 weeks ago
Test Automation Engineer (Remote Opportunity)
$90K - $120K *
Drive excellence in testing by developing automated solutions for healthcare tech. Collaborate with cross-functional teams to ensure high-quality integrations and performance across platforms in an Ag...
2 weeks ago
Test Automation Engineer (Remote Opportunity)
$90K - $120K *
Unlock your potential as a Test Automation Engineer, driving quality assurance for innovative healthcare technology solutions. Collaborate in Agile environments to enhance testing efficiencies and sup...
2 weeks ago
$130K - $153K *
Execute strategic IT operations by managing project delivery and vendor relationships, ensuring alignment across business units while eliminating process inefficiencies and leveraging AI for enhanced...
4 weeks ago
Enterprise Sales Director - US
$300K - $360K *
Innovate the enterprise sales landscape by building a winning team and strategy from scratch, owning the pipeline, and directly impacting company growth in North America through engaging with key stak...
Yesterday
Field Service Engineer 2 Lisle, Illinois
$75K - $95K *
Join us to enhance customer experiences through technical expertise and on-site support. Collaborate with your team to diagnose issues and deliver solutions that ensure a seamless operation in a dynam...
2 weeks ago
Senior Enterprise Account Executive - Logistics & Retail
$246K - $354K *
Provide strategic sales leadership by building executive relationships and driving the adoption of quantum solutions within targeted industry verticals, managing the complete sales lifecycle from pros...
1 week ago
Systems Analyst 3 (529601699R)
$90K - $120K *
Elevate healthcare data management by translating clinical workflows into actionable technical specifications. Collaborate with stakeholders to support EHR migrations, ensuring seamless integration an...
4 weeks ago
$120K - $180K *
Elevate sales success by shaping strategies for key global accounts, fostering executive relationships, and driving transformation with innovative cloud solutions to enhance customer satisfaction and...
3 weeks ago
$90K - $120K *
Elevate the quality of security assessments by leading technical teams, managing project deliverables and ensuring compliance with federal standards. Drive successful assessment outcomes while fosteri...
Reposted 5 days ago
Senior OneStream Solution Architect
$189K - $346K *
Lead innovative OneStream solutions, guiding complex implementations while developing high-performance financial applications. Collaborate with a team to translate requirements into technical designs...
1 month ago
Account Executive, Mid-Market Resi
$65K - $105K *
Transform sales strategies in the Mid-Market sector, fostering relationships and driving self-sourced leads. Collaborate with internal stakeholders to achieve collective goals while promoting innovati...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.