Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $150K *

Transform customer experiences by leveraging your expertise in ServiceNow. Collaborate with clients to design impactful solutions while driving pre-sales initiatives alongside Account Executives, ensu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$189K - $220K *

Lead the charge in expanding strategic global technology accounts, driving IT service growth through consultative client relationships and innovative account strategies while collaborating across mult...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$63K - $129K *

Join our talented team to empower Agile software delivery, facilitating Scrum events and coaching team members while fostering a collaborative environment that drives continuous improvement and transp...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$69K - $103K *

Join a dynamic team where you will drive service excellence and customer satisfaction while mastering equipment support, installation, and maintenance in the healthcare technology space. Build partner...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in technical sales by fostering relationships with key influencers, driving strategic initiatives, and serving as a subject matter expert to shape market demands and propel growth in t...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Technical Services

$135K - $160K *

Join a team that's building innovative ML/AI solutions, deploying and optimizing models in production. Collaborate across functions to ensure reliability and performance while maintaining MLOps workfl...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $230K *

Deliver end-to-end IT leadership while modernizing the tech landscape. Lead a distributed team and own critical systems to enhance productivity, streamline operations, and harmonize employee experienc...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Engage with clients to cultivate lasting partnerships, drive revenue growth, and expand business opportunities through strategic account management and consultative selling in a dynamic, remote enviro...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $184K *

Elevate your career by engaging with midmarket clients and driving SaaS solutions. Leverage existing relationships, conduct impactful presentations, and collaborate with executives to unlock their bus...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $155K *

Transform enterprise identity governance by leading a dedicated engineering team, establishing robust technical strategies, and enhancing security for both human and machine identities through SailPoi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$64K - $109K *

Transform customer support by diagnosing and resolving complex equipment issues, ensuring operational excellence, and driving customer satisfaction through expert service and collaboration with engine...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Join a team that pioneers advancements in satellite systems by providing senior-level engineering and scientific support to NOAA's Low Earth Orbit program, driving mission science and algorithm manage...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Aerospace & Defense

$120K - $155K *

Lead the design and optimization of SAP EWM solutions, guiding clients through implementations and mentoring colleagues. Collaborate across teams to enhance logistics processes while ensuring high-qua...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Join a team that's shaping the future of SaaS platforms by building robust infrastructure. Collaborate with talented engineers to deliver innovative solutions that empower professional service firms t...

US-AnywhereRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$87K - $119K *

Unlock potential by leading field upgrades and retrofits, collaborating cross-functionally to optimize robotic systems. Drive execution with focus on safety, operational excellence, and customer satis...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Join a team that's driving innovative technology solutions for businesses. As a Pre-Sales Solution Consultant, you'll enhance client relationships and collaborate with sales teams to create impactful...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team to deliver innovative network support for U.S. Navy ships, collaborating with military personnel and partners. Leverage your IT expertise to enhance afloat network systems and ensu...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K - $150K *

Shape the future of security partnerships by aligning risk with business priorities, guiding decision-making, and enhancing security strategies across diverse product landscapes and regulatory environ...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$145K - $175K *

Join a team that's transforming cloud and AI infrastructure. In this crucial role, you'll architect and implement scalable solutions while guiding cross-functional teams to achieve business objectives...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$289K - $398K *

Drive transformative AI solutions by managing multi-million-dollar enterprise relationships. You'll engage with C-suite executives, implement strategic account plans, and leverage cross-functional tea...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$112K - $193K *

Manage strategic client relationships, drive growth initiatives, and ensure client satisfaction through innovative solutions and operational excellence for a portfolio of national employers...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$177K - $257K *

Advance internal AI platforms, enabling efficient engineering workflows for scalable AI agents. Collaborate with teams to build and enhance tools that increase productivity and reduce toil across the...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in transforming the future of energy by overseeing a team that delivers innovative solutions in transmission planning, ensuring actionable insights for utilities and ISOs while maintai...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Invent robust integration solutions by designing and managing middleware components that enhance system interoperability and security within a federal environment. Collaborate with engineering teams t...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $110K *

Empower your career by joining a dynamic Service Delivery Team focused on exceptional technical support and customer satisfaction. Collaborate in a fully remote environment that fosters growth and pro...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.