Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$120K - $150K *
Transform customer experiences by leveraging your expertise in ServiceNow. Collaborate with clients to design impactful solutions while driving pre-sales initiatives alongside Account Executives, ensu...
2 weeks ago
Client Executive - Technology portfolio
$189K - $220K *
Lead the charge in expanding strategic global technology accounts, driving IT service growth through consultative client relationships and innovative account strategies while collaborating across mult...
3 weeks ago
$63K - $129K *
Join our talented team to empower Agile software delivery, facilitating Scrum events and coaching team members while fostering a collaborative environment that drives continuous improvement and transp...
2 days ago
$69K - $103K *
Join a dynamic team where you will drive service excellence and customer satisfaction while mastering equipment support, installation, and maintenance in the healthcare technology space. Build partner...
2 weeks ago
Senior Sales Application Engineer
$110K - $130K *
Lead the charge in technical sales by fostering relationships with key influencers, driving strategic initiatives, and serving as a subject matter expert to shape market demands and propel growth in t...
Reposted yesterday
Senior AI Agent Developer with AWS, Databricks
$135K - $160K *
Join a team that's building innovative ML/AI solutions, deploying and optimizing models in production. Collaborate across functions to ensure reliability and performance while maintaining MLOps workfl...
4 weeks ago
Senior Manager, Information Technology
$160K - $230K *
Deliver end-to-end IT leadership while modernizing the tech landscape. Lead a distributed team and own critical systems to enhance productivity, streamline operations, and harmonize employee experienc...
3 weeks ago
Strategic Account Executive - Central US Territory
$100K - $120K *
Engage with clients to cultivate lasting partnerships, drive revenue growth, and expand business opportunities through strategic account management and consultative selling in a dynamic, remote enviro...
2 days ago
Account Executive - Midmarket VAST
$92K - $184K *
Elevate your career by engaging with midmarket clients and driving SaaS solutions. Leverage existing relationships, conduct impactful presentations, and collaborate with executives to unlock their bus...
Reposted 2 weeks ago
Senior Manager Identity Governance Administration Engineering - Remote
$130K - $155K *
Transform enterprise identity governance by leading a dedicated engineering team, establishing robust technical strategies, and enhancing security for both human and machine identities through SailPoi...
1 week ago
Customer Support Engineer - Utica, NY
$64K - $109K *
Transform customer support by diagnosing and resolving complex equipment issues, ensuring operational excellence, and driving customer satisfaction through expert service and collaboration with engine...
Reposted 3 weeks ago
Program Systems Engineering Lead
$120K - $145K *
Join a team that pioneers advancements in satellite systems by providing senior-level engineering and scientific support to NOAA's Low Earth Orbit program, driving mission science and algorithm manage...
Today
Senior SAP Extended Warehouse Management (EWM) Consultant
$120K - $155K *
Lead the design and optimization of SAP EWM solutions, guiding clients through implementations and mentoring colleagues. Collaborate across teams to enhance logistics processes while ensuring high-qua...
2 weeks ago
$110K - $130K *
Join a team that's shaping the future of SaaS platforms by building robust infrastructure. Collaborate with talented engineers to deliver innovative solutions that empower professional service firms t...
Reposted 4 weeks ago
Senior Service Upgrade Specialist
$87K - $119K *
Unlock potential by leading field upgrades and retrofits, collaborating cross-functionally to optimize robotic systems. Drive execution with focus on safety, operational excellence, and customer satis...
3 weeks ago
Pre-Sales Solutions Consultant
$100K - $120K *
Join a team that's driving innovative technology solutions for businesses. As a Pre-Sales Solution Consultant, you'll enhance client relationships and collaborate with sales teams to create impactful...
Reposted 1 week ago
$80K - $95K *
Join a dynamic team to deliver innovative network support for U.S. Navy ships, collaborating with military personnel and partners. Leverage your IT expertise to enhance afloat network systems and ensu...
6 days ago
$125K - $150K *
Shape the future of security partnerships by aligning risk with business priorities, guiding decision-making, and enhancing security strategies across diverse product landscapes and regulatory environ...
3 weeks ago
Principal AI Infrastructure & Cloud Engineer
$145K - $175K *
Join a team that's transforming cloud and AI infrastructure. In this crucial role, you'll architect and implement scalable solutions while guiding cross-functional teams to achieve business objectives...
Reposted 2 weeks ago
$289K - $398K *
Drive transformative AI solutions by managing multi-million-dollar enterprise relationships. You'll engage with C-suite executives, implement strategic account plans, and leverage cross-functional tea...
Reposted 1 week ago
Strategic Account Executive - Remote
$112K - $193K *
Manage strategic client relationships, drive growth initiatives, and ensure client satisfaction through innovative solutions and operational excellence for a portfolio of national employers...
6 days ago
Software Engineering Technical Leader
$177K - $257K *
Advance internal AI platforms, enabling efficient engineering workflows for scalable AI agents. Collaborate with teams to build and enhance tools that increase productivity and reduce toil across the...
1 week ago
$125K - $150K *
Lead the charge in transforming the future of energy by overseeing a team that delivers innovative solutions in transmission planning, ensuring actionable insights for utilities and ISOs while maintai...
1 week ago
Integration Engineer (Middleware Specialist)
$110K - $130K *
Invent robust integration solutions by designing and managing middleware components that enhance system interoperability and security within a federal environment. Collaborate with engineering teams t...
Reposted 4 weeks ago
Senior IT Support Engineer (Remote)
$90K - $110K *
Empower your career by joining a dynamic Service Delivery Team focused on exceptional technical support and customer satisfaction. Collaborate in a fully remote environment that fosters growth and pro...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.