Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$133K - $166K *

Solve complex challenges by managing AWS infrastructure for a critical healthcare platform. Drive modernization, optimize costs, and ensure compliance while mentoring teams to enhance operational effi...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$132K - $251K *

Transform business processes as an ERP Business Analyst, driving operational excellence across Source to Pay functions. Collaborate with teams to design, implement, and support solutions using SAP's S...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $120K *

Join our dynamic sales team to expand existing customer accounts and drive revenue growth. Engage with stakeholders to leverage services, implement value-selling processes, and cultivate enduring rela...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Support a dynamic team of Solutions Architects and Estimators in delivering cutting-edge designs and estimates for complex cloud and data center projects, ensuring alignment with customer goals and re...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $160K *

Lead the charge in optimizing API integrations and modernizing systems through Dell Boomi expertise, collaborating with teams to ensure alignment with technical and business goals while enhancing inte...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $150K *

Collaborate with key stakeholders to drive customer success through optimized solutions, leveraging deep telecom knowledge and data analytics to influence decision-making and enhance value delivery in...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $135K *

Help us accelerate growth by leading the full sales cycle, nurturing key client relationships, and generating new business opportunities within the DSO and Insurance sectors. Drive success through str...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$138K - $256K *

Elevate sales in the Northwest as you lead a dynamic team, fostering relationships with key accounts and distributors, while strategically driving revenue growth and collaboration across the business...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Join a team that's committed to ensuring the reliability of cloud services through incident management and automation, enhancing customer experience while mentoring fellow engineers in a dynamic, 24/7...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $187K *

Transform your career by leading product marketing for innovative healthcare solutions. Drive market strategies, ensure product alignment, and amplify user engagement across North and Latin America in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $95K *

Support strategic client accounts by managing project timelines and ensuring compliance with patient experience data collection. Collaborate with internal teams and provide expertise to keep client ne...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$91K - $121K *

Join a team that's innovating healthcare solutions by designing scalable and maintainable software systems. Collaborate with cross-functional teams to enhance applications and backend services, levera...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Contribute to seamless client onboarding by implementing secure, compliant IT solutions. Collaborate with engineers and project managers, ensuring reliable outcomes through detailed planning and execu...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Drive enterprise transformation with AI solutions. Engage directly with global customers to deploy innovative workflows and achieve measurable impacts using advanced engineering practices in dynamic e...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in enhancing scalable delivery for onboarding and consulting services, driving quality and consistency across diverse partner segments through AI and automation while fostering long-te...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$114K - $218K *

Join a team that's redefining marketing technology enablement by leading strategic programs that drive successful adoption and transformation across the organization. Your expertise will empower teams...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $108K *

Support healthcare providers by performing preventive maintenance and repairs on medical equipment, ensuring optimal performance and patient care while maintaining strong customer relationships and ad...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$90K - $120K *

Engage with cross-functional teams to modernize fiscal data processes and enhance financial reporting. Streamline user access while ensuring compliance and operational excellence within project timeli...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$85K - $100K *

Innovate and optimize workflows as a JIRA Administrator to enhance collaboration and manage projects across our Health System. Utilize agile project management principles to design effective JIRA conf...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Bring your expertise to solving complex customer problems, collaborating with sales teams and partners to drive substantial deals by demonstrating Snowflake’s value throughout the sales cycle and enha...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$73K - $101K *

Empower customers by installing, troubleshooting, and maintaining medical equipment while ensuring high service quality in diverse healthcare environments. Collaborate with cross-functional teams to e...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $110K *

Empower your career as you lead complex customer implementations, drive engagement and renewals, and foster strategic relationships with district executives to ensure success and adoption of our SaaS...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $150K *

Champion integration services sales by driving complex cycles with Fortune 500 clients. Leverage technical expertise and consultative approaches to design tailored IT solutions that boost business out...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K *

Advance your sales career by driving innovative medical device solutions in a dynamic territory. Collaborate with healthcare professionals to enhance patient care through effective product implementat...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $130K *

Transform cloud infrastructure through innovative deployment and optimization. Collaborate across teams to enhance performance and scalability for mission-critical federal applications. Drive initiati...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.