Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior DevOps Engineer - Fuze Care Services
$133K - $166K *
Solve complex challenges by managing AWS infrastructure for a critical healthcare platform. Drive modernization, optimize costs, and ensure compliance while mentoring teams to enhance operational effi...
6 days ago
Sr Manager SAP Source to Pay Business Analyst (Remote)
$132K - $251K *
Transform business processes as an ERP Business Analyst, driving operational excellence across Source to Pay functions. Collaborate with teams to design, implement, and support solutions using SAP's S...
Reposted yesterday
Account Executive - Customer Base
$80K - $120K *
Join our dynamic sales team to expand existing customer accounts and drive revenue growth. Engage with stakeholders to leverage services, implement value-selling processes, and cultivate enduring rela...
2 weeks ago
$100K - $130K *
Support a dynamic team of Solutions Architects and Estimators in delivering cutting-edge designs and estimates for complex cloud and data center projects, ensuring alignment with customer goals and re...
3 weeks ago
Chief Integration Developer (Boomi)
$120K - $160K *
Lead the charge in optimizing API integrations and modernizing systems through Dell Boomi expertise, collaborating with teams to ensure alignment with technical and business goals while enhancing inte...
Reposted 1 week ago
Customer Solution Manager - Public Sector
$100K - $150K *
Collaborate with key stakeholders to drive customer success through optimized solutions, leveraging deep telecom knowledge and data analytics to influence decision-making and enhance value delivery in...
1 week ago
$110K - $135K *
Help us accelerate growth by leading the full sales cycle, nurturing key client relationships, and generating new business opportunities within the DSO and Insurance sectors. Drive success through str...
1 week ago
$138K - $256K *
Elevate sales in the Northwest as you lead a dynamic team, fostering relationships with key accounts and distributors, while strategically driving revenue growth and collaboration across the business...
2 weeks ago
$120K - $150K *
Join a team that's committed to ensuring the reliability of cloud services through incident management and automation, enhancing customer experience while mentoring fellow engineers in a dynamic, 24/7...
3 weeks ago
Senior Product Marketing Manager, Regional Product Marketing - Americas
$150K - $187K *
Transform your career by leading product marketing for innovative healthcare solutions. Drive market strategies, ensure product alignment, and amplify user engagement across North and Latin America in...
3 weeks ago
$70K - $95K *
Support strategic client accounts by managing project timelines and ensuring compliance with patient experience data collection. Collaborate with internal teams and provide expertise to keep client ne...
3 weeks ago
Software Engineer III - Full Stack, Angular, Java, AWS
$91K - $121K *
Join a team that's innovating healthcare solutions by designing scalable and maintainable software systems. Collaborate with cross-functional teams to enhance applications and backend services, levera...
Yesterday
IT Project Engineer (East Coast)
$90K - $120K *
Contribute to seamless client onboarding by implementing secure, compliant IT solutions. Collaborate with engineers and project managers, ensuring reliable outcomes through detailed planning and execu...
1 week ago
Forward Deployed Engineer - Remote US
$90K - $130K *
Drive enterprise transformation with AI solutions. Engage directly with global customers to deploy innovative workflows and achieve measurable impacts using advanced engineering practices in dynamic e...
Yesterday
Senior Manager, Scale Delivery - Professional Services
$120K - $150K *
Lead the charge in enhancing scalable delivery for onboarding and consulting services, driving quality and consistency across diverse partner segments through AI and automation while fostering long-te...
3 weeks ago
Remote MarTech Enablement Senior
$114K - $218K *
Join a team that's redefining marketing technology enablement by leading strategic programs that drive successful adoption and transformation across the organization. Your expertise will empower teams...
1 week ago
Field Service Engineer 1 - Patient Care Solutions, NY
$72K - $108K *
Support healthcare providers by performing preventive maintenance and repairs on medical equipment, ensuring optimal performance and patient care while maintaining strong customer relationships and ad...
1 week ago
Application Program Manager (SR-5266958-APM)
$90K - $120K *
Engage with cross-functional teams to modernize fiscal data processes and enhance financial reporting. Streamline user access while ensuring compliance and operational excellence within project timeli...
2 weeks ago
Sys Analyst/Programmer-Senior (JIRA)
$85K - $100K *
Innovate and optimize workflows as a JIRA Administrator to enhance collaboration and manage projects across our Health System. Utilize agile project management principles to design effective JIRA conf...
Reposted 1 week ago
$120K - $150K *
Bring your expertise to solving complex customer problems, collaborating with sales teams and partners to drive substantial deals by demonstrating Snowflake’s value throughout the sales cycle and enha...
2 weeks ago
Field Service Engineer (TX, NV, CO, AZ, OR)
$73K - $101K *
Empower customers by installing, troubleshooting, and maintaining medical equipment while ensuring high service quality in diverse healthcare environments. Collaborate with cross-functional teams to e...
4 days ago
Customer Success Manager, Enterprise
$75K - $110K *
Empower your career as you lead complex customer implementations, drive engagement and renewals, and foster strategic relationships with district executives to ensure success and adoption of our SaaS...
4 days ago
Senior Account Executive (Individual Contributor) - B2Bi EDI Integrations
$100K - $150K *
Champion integration services sales by driving complex cycles with Fortune 500 clients. Leverage technical expertise and consultative approaches to design tailored IT solutions that boost business out...
3 weeks ago
Area Sales Manager - Kansas/Oklahoma
$145K *
Advance your sales career by driving innovative medical device solutions in a dynamic territory. Collaborate with healthcare professionals to enhance patient care through effective product implementat...
4 days ago
Application Engineer - Power Platform Developer
$90K - $130K *
Transform cloud infrastructure through innovative deployment and optimization. Collaborate across teams to enhance performance and scalability for mission-critical federal applications. Drive initiati...
3 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.