Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Lead the charge in driving new business growth and expanding market presence across enterprise accounts by selling Risk, Fraud, and Compliance solutions to C-level executives and building long-term st...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive customer success as the primary contact for support and operational health, ensuring exceptional service delivery and proactive risk management while collaborating with cross-functional teams to...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $214K *

Elevate client engagement by building and deploying AI-driven solutions that transform healthcare systems. Collaborate with teams to deliver production-ready systems that enhance performance and meet...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Help us drive client success by managing relationships and growth opportunities across accounts. Your strategic insight will facilitate upselling, retention, and communication between clients and team...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Join our team to shape enterprise monitoring solutions through hands-on configuration, deployment, and support. Collaborate with cross-functional teams to enhance system reliability in a secured envir...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$237K - $306K *

Pioneer comprehensive enterprise and cloud architecture strategies, guiding clients through technology governance and solution development while driving sales and innovation across diverse industries...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $160K *

Join our dynamic sales team to drive revenue growth, manage key accounts, and expand our customer base in the Enterprise space. Collaborate with cross-functional teams and leverage AI solutions to enh...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize product delivery for key accounts through collaborative engineering efforts, turning commitments into shippable solutions. Join a remote team dedicated to bringing high-quality software and o...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $144K *

Lead the charge in client acquisition and revenue growth for critical infrastructure projects, driving end-to-end sales lifecycle and building trusted partnerships across data center automation for hi...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Empower clients by delivering expert consulting on Epic systems, guiding project management and training initiatives while fostering efficient workflows and solutions. Collaborate closely with teams t...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$225K - $250K *

Reimagine security solutions as a Senior Architect, driving presales initiatives, engaging with clients, and crafting innovative strategies to align technology with business goals. Lead technical disc...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Technical Services

$156K - $240K *

Drive technical excellence by leading AWS project deliveries while mentoring teams and standardizing solutions across multiple client engagements, ensuring strategic alignment and innovation in cloud...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $160K *

Engage top enterprises by leveraging your technical expertise to architect secure, scalable cloud-native supply chains. Drive innovation through advanced solutions engineering and strategic value sell...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Build strong client relationships to drive new business revenue through strategic sales initiatives and C-suite engagement in a dynamic SaaS environment, leveraging cross-functional teams to deliver c...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $218K *

Unlock potential by joining a dynamic team focused on cloud-native architecture, streamlining data systems. Collaborate with diverse stakeholders to enhance AWS capabilities, drive modernization, and...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Transform healthcare billing by leading a dedicated Hospital Billing Claims team, enhancing claims accuracy, regulatory compliance, and team performance while collaborating with partners to deliver op...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Lead the charge in optimizing hospital billing processes by guiding a skilled claims team. Drive improvements in claims management, regulatory updates, and collaboration with professional billing to e...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$115K - $150K *

Bring your expertise to drive new business growth by selling innovative solutions in a consultative manner. Manage the full sales cycle while building lasting relationships with enterprise-level clien...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $228K *

Unlock potential by leading security design and reviews across cutting-edge products. Collaborate with engineering teams to implement secure solutions and enhance security architecture through expert...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$131K - $196K *

Drive growth by nurturing relationships with existing customers and executing upsell strategies within enterprise accounts, ensuring alignment with internal teams for strategic account management and...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Develop and manage an Apple-centric IT environment, ensuring secure, automated user experiences and compliance with federal security standards while overseeing help desk operations and endpoint manage...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$83K - $96K *

Tackle complex client issues as a Support Consultant, enhancing customer satisfaction through effective troubleshooting and relationship building. Collaborate with teams to ensure seamless service del...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$209K - $275K *

Elevate your career by leading and developing a high-performing Solutions Engineering team. Drive strategic alignment across functions, foster technical excellence, and implement innovative practices...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $145K *

Join our cloud engineering team to ensure the health and security of our production environment. You'll oversee AWS administration, database management, and proactive monitoring, driving continuous im...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform enterprise account growth by building trust-based relationships and identifying opportunities to expand compliance solutions. Drive strategic partnerships and maintain a detailed and accurat...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.