Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Account Executive - Risk and Fraud Solutions
$110K - $130K *
Lead the charge in driving new business growth and expanding market presence across enterprise accounts by selling Risk, Fraud, and Compliance solutions to C-level executives and building long-term st...
6 days ago
$100K - $120K *
Drive customer success as the primary contact for support and operational health, ensuring exceptional service delivery and proactive risk management while collaborating with cross-functional teams to...
1 week ago
Forward Deployed Engineer - FDE - Remote
$120K - $214K *
Elevate client engagement by building and deploying AI-driven solutions that transform healthcare systems. Collaborate with teams to deliver production-ready systems that enhance performance and meet...
Reposted 1 week ago
$88K - $105K *
Help us drive client success by managing relationships and growth opportunities across accounts. Your strategic insight will facilitate upselling, retention, and communication between clients and team...
2 weeks ago
Monitoring Platform Engineer (Senior)
$110K - $130K *
Join our team to shape enterprise monitoring solutions through hands-on configuration, deployment, and support. Collaborate with cross-functional teams to enhance system reliability in a secured envir...
1 week ago
$237K - $306K *
Pioneer comprehensive enterprise and cloud architecture strategies, guiding clients through technology governance and solution development while driving sales and innovation across diverse industries...
Reposted 1 week ago
Named Account Executive - Bay Area
$140K - $160K *
Join our dynamic sales team to drive revenue growth, manage key accounts, and expand our customer base in the Enterprise space. Collaborate with cross-functional teams and leverage AI solutions to enh...
1 week ago
$110K - $130K *
Optimize product delivery for key accounts through collaborative engineering efforts, turning commitments into shippable solutions. Join a remote team dedicated to bringing high-quality software and o...
6 days ago
Account Executive - Critical Infrastructure
$120K - $144K *
Lead the charge in client acquisition and revenue growth for critical infrastructure projects, driving end-to-end sales lifecycle and building trusted partnerships across data center automation for hi...
4 weeks ago
Senior Consultant - Epic Principal Trainer - Remote
$110K - $130K *
Empower clients by delivering expert consulting on Epic systems, guiding project management and training initiatives while fostering efficient workflows and solutions. Collaborate closely with teams t...
Reposted 2 weeks ago
Regional Principal Security Solutions Architect | Wiz/PAN/CrowdStrike (Remote)
$225K - $250K *
Reimagine security solutions as a Senior Architect, driving presales initiatives, engaging with clients, and crafting innovative strategies to align technology with business goals. Lead technical disc...
Today
$156K - $240K *
Drive technical excellence by leading AWS project deliveries while mentoring teams and standardizing solutions across multiple client engagements, ensuring strategic alignment and innovation in cloud...
3 weeks ago
$130K - $160K *
Engage top enterprises by leveraging your technical expertise to architect secure, scalable cloud-native supply chains. Drive innovation through advanced solutions engineering and strategic value sell...
3 weeks ago
Sr Enterprise Account Executive - Manufacturing
$150K - $180K *
Build strong client relationships to drive new business revenue through strategic sales initiatives and C-suite engagement in a dynamic SaaS environment, leveraging cross-functional teams to deliver c...
Yesterday
$170K - $218K *
Unlock potential by joining a dynamic team focused on cloud-native architecture, streamlining data systems. Collaborate with diverse stakeholders to enhance AWS capabilities, drive modernization, and...
Today
Systems Analyst - Team Lead (Epic HB Claims and Remittance)
$95K - $115K *
Transform healthcare billing by leading a dedicated Hospital Billing Claims team, enhancing claims accuracy, regulatory compliance, and team performance while collaborating with partners to deliver op...
Reposted yesterday
Systems Analyst - Team Lead (Epic HB Claims and Remittance)
$95K - $115K *
Lead the charge in optimizing hospital billing processes by guiding a skilled claims team. Drive improvements in claims management, regulatory updates, and collaboration with professional billing to e...
Reposted yesterday
$115K - $150K *
Bring your expertise to drive new business growth by selling innovative solutions in a consultative manner. Manage the full sales cycle while building lasting relationships with enterprise-level clien...
2 weeks ago
$98K - $228K *
Unlock potential by leading security design and reviews across cutting-edge products. Collaborate with engineering teams to implement secure solutions and enhance security architecture through expert...
3 weeks ago
Account Executive - Customer Base Major Accounts
$131K - $196K *
Drive growth by nurturing relationships with existing customers and executing upsell strategies within enterprise accounts, ensuring alignment with internal teams for strategic account management and...
Reposted yesterday
IT Engineer (Apple Ecosystem & End-User Security) - Remote (WFH)
$90K - $110K *
Develop and manage an Apple-centric IT environment, ensuring secure, automated user experiences and compliance with federal security standards while overseeing help desk operations and endpoint manage...
1 week ago
$83K - $96K *
Tackle complex client issues as a Support Consultant, enhancing customer satisfaction through effective troubleshooting and relationship building. Collaborate with teams to ensure seamless service del...
1 week ago
Leader, Solutions Engineer, Splunk
$209K - $275K *
Elevate your career by leading and developing a high-performing Solutions Engineering team. Drive strategic alignment across functions, foster technical excellence, and implement innovative practices...
2 days ago
Senior Site Reliability Engineer
$120K - $145K *
Join our cloud engineering team to ensure the health and security of our production environment. You'll oversee AWS administration, database management, and proactive monitoring, driving continuous im...
2 weeks ago
$110K - $130K *
Transform enterprise account growth by building trust-based relationships and identifying opportunities to expand compliance solutions. Drive strategic partnerships and maintain a detailed and accurat...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.