Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$80K - $120K *

Advance AI security protocols by assessing and securing AI systems, including Large Language Models. Collaborate on security strategy while gaining expertise in AI vulnerabilities and threats, shaping...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Advance your career by leading a dynamic Sales Engineering team while managing high-stakes technical opportunities. Balance fieldwork and coaching to drive team success and enhance customer engagement...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Drive reliability and scalability as a technical leader in cloud infrastructure, enhancing the performance of AI and manufacturing data systems through collaboration and innovation to meet operational...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$102K - $170K *

Empower organizations by implementing AI strategies, enhancing operational efficiency through responsible AI practices, and collaborating with stakeholders to deliver scalable solutions that drive dig...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$172K - $240K *

Drive application security initiatives to embed secure practices within engineering teams, guiding risk reduction while enhancing delivery efficiency across various platforms and systems. Shape the fu...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Empower your career by becoming a vital technical resource in sales, facilitating product demos, crafting tailored solutions, and bridging the gap between customers and engineering teams for seamless...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Redefine maintenance coordination by overseeing CASREP processes and facilitating equipment readiness across Aircraft Carrier deployments. Your strategic insight will drive efficient project managemen...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform IT support operations by leading the Service Desk team, ensuring seamless service continuity, driving best practices, and enhancing user productivity through strategic planning and technical...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $110K *

Join a team that optimizes application support by troubleshooting issues, enhancing tools, and collaborating across stakeholders to deliver high-quality technical solutions and mentor developers, whil...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$165K - $207K *

Champion cutting-edge AI deployment, guiding strategic customers with innovative solutions, and architecting transformative strategies that create measurable business impact in an evolving landscape...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$166K - $200K *

Shape the future of AI-powered solutions by leading development and deployment efforts across various industries. Collaborate with teams to create innovative solutions, mentor others, and drive busine...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$187K - $257K *

Drive the global strategy and execution of Ethics and Compliance policies, training, and communications, ensuring organizational integrity and alignment across regions while enhancing employee awarene...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$90K - $110K *

Engage with cross-functional teams to engineer, implement, and optimize scalable, secure cloud and on-premises solutions, ensuring superb customer support and operational excellence in a dynamic techn...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Drive enterprise sales by managing the complete sales cycle, from prospecting to closing, while collaborating with cross-functional teams to deliver innovative technical solutions and feedback that en...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Contribute to delivering AI-driven solutions, integrating data and workflows within customer environments using Palantir Foundry and AIP. Collaborate with stakeholders to ensure rapid and effective de...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Join a dynamic team as a Senior Implementation Consultant, delivering innovative CIS solutions. Leverage your analytical skills and customer-centric approach to drive successful project outcomes with...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$84K - $117K *

Unlock potential by leading AI development initiatives that transform Patient Services through innovative software practices, ensuring governance, architecture, and delivery excellence in a collaborat...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Healthcare

$124K - $180K *

Lead the charge in guiding customers through their technical journey, ensuring effective onboarding and integration while maximizing their value from the service. Collaborate with cross-functional tea...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Drive revenue growth by managing the sales cycle for financial services. Engage with partners, advocate for customers, and represent at industry events to enhance Unblu’s market presence and build a s...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$132K - $193K *

Optimize cloud cost management by providing technical leadership in cloud systems analysis, planning, and design. Drive automation and best practices while mentoring team members to ensure effective r...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive pre-sales initiatives by leveraging Dedrone technology expertise. Engage with IT leaders, provide technical support, and foster strategic partnerships while managing expectations and enhancing c...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$211K - $253K *

Lead the charge in creating an exceptional OpenTelemetry experience, guiding users from uninstrumented workloads to actionable telemetry in Grafana Cloud. Collaborate across teams to simplify onboardi...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Collaborate with senior engineers to implement monitoring use cases, support data onboarding, and align incident workflows. Play a key role in enhancing operational support activities and ensuring eff...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$400K - $500K+*

Unlock potential by driving analytics to identify consumer security risks, creating dashboards, and collaborating across teams to shape organizational risk narratives for informed decision-making...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$163K - $181K *

Create transformative AI capabilities by guiding clients in adopting Microsoft Copilot through design-led strategies, effective enablement, and measurable outcomes. Collaborate with stakeholders to ma...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.