Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$68K - $104K *
Join a team that's passionate about customer engagement and success. You'll proactively manage customer relationships, drive adoption, and secure renewals, ensuring satisfaction and growth throughout...
Today
$225K - $275K *
Accelerate progress at the forefront of cloud security, collaborating closely with engineering teams to embed security within distributed systems. Shape robust protocols while leveraging AI to enhance...
3 days ago
Sr. Software Engineer - MarTech(Remote)
$120K - $150K *
Engage as a Senior Software Engineer to build and integrate marketing tech stacks, driving growth through collaboration across teams. Lead critical initiatives while fostering an innovative, AI-driven...
3 weeks ago
$125K - $270K *
Engage with customers to design and prototype AI-driven data solutions, validating feasibility and performance. Blend hands-on engineering with technical storytelling to demonstrate business value in...
2 weeks ago
Field Service Technician II - SEA
$75K - $101K *
Grow your career with a dynamic role focused on technical support and customer satisfaction by providing field service, troubleshooting, and maintenance for advanced equipment. Engage in continuous im...
2 weeks ago
$80K - $120K *
Join a team that's committed to keeping heroes connected through cutting-edge communications technology. As a key technical support specialist, you will engage directly with clients to deliver tailore...
1 week ago
$100K - $150K *
Lead the charge in driving growth by uncovering and closing net-new business opportunities through your entrepreneurial spirit in complex technical sales and strong relationship-building skills...
3 weeks ago
Senior Pro Product Specialist, Conduit
$83K - $125K *
Join a team that’s focusing on Conduit Tech, empowering HVAC professionals to design and install energy-efficient systems. Leverage startup agility combined with leading industry resources for impactf...
Yesterday
Regional Google Field Alliance Manager SADA
$120K - $150K *
Deliver transformative solutions by partnering with Google's teams to orchestrate strategic alliances, drive services-led transformations, and create a robust pipeline for enterprise success. Your exp...
Reposted yesterday
Staff Software Engineer, Agent Engineering - US Remote
$200K - $275K *
Lead the design and implementation of advanced AI agent frameworks, optimizing decision-making processes for analysts while ensuring safety and scalability. Foster a culture of ethical AI and rapid ex...
1 week ago
$80K - $110K *
Support the development and maintenance of innovative web platforms while collaborating with teams to enhance coding practices. Contribute to an agile environment and foster your skills in a dynamic e...
2 weeks ago
$145K - $156K *
Empower your career by leading Oracle EPM implementations! We seek a skilled consultant to enhance and maintain the EPM suite, partnering with Finance and IT to drive financial excellence and efficien...
3 weeks ago
$120K - $160K *
Drive complex network solutions by troubleshooting, leading project delivery, and ensuring security within client environments. Leverage deep expertise in enterprise networking and firewall management...
2 weeks ago
Sales Engineer - Foundry Division - Remote
$70K - $95K *
Join our team to drive revenue growth in the aluminum foundry sector by building strong customer relationships and delivering tailored technical solutions. Leverage your sales expertise to meet and ex...
2 days ago
Technical Account Manager - Remote
$90K - $130K *
Lead customer technical success by managing relationships, analyzing data, and optimizing solutions to align with client goals. Empower clients through expert guidance, ensuring effective feature adop...
3 weeks ago
Technical Account Manager - Remote
$90K - $130K *
Elevate customer relationships as a Technical Account Manager, guiding clients through their software lifecycle with expertise in analytics and data management. Foster success by identifying opportuni...
3 weeks ago
Principal Advisor, Center of Excellence (Cisco-Splunk) | Remote, USA
$130K - $180K *
Help us drive impactful security solutions as you partner with clients to align strategies and services within the Cisco and Splunk ecosystems, leveraging deep expertise to craft scalable, client-spec...
1 month ago
Technical Account Manager - Remote
$90K - $130K *
Advance client success by managing and optimizing technical needs for a diverse portfolio. Collaborate closely with customers to drive software adoption, enhance performance metrics, and foster long-t...
3 weeks ago
$185K - $195K *
Help us drive transformational change through value-based selling, engaging stakeholders and customizing solutions for enterprise clients, while architecting growth and reinforcing our thought leaders...
2 days ago
Lead Customer Engineer-Power Solutions
$90K - $120K *
Empower customer success by developing power solutions through collaboration with engineering teams. Interface directly with clients to match their needs with innovative products and enhancements, fac...
3 days ago
$100K - $130K *
Lead the charge in driving strategic Professional Services sales, guiding clients through complex engagements to achieve business transformations and long-term growth. Collaborate with diverse teams t...
3 weeks ago
$123K - $169K *
Shape the future of presales by leading and optimizing demo engineering, driving automation and AI integration, while enhancing collaboration across product, sales, and marketing teams to elevate buye...
Today
$85K - $134K *
Drive operational excellence as an Optical Engineer, troubleshooting and optimizing network performance across diverse optical systems. Collaborate with teams to ensure service restoration, empower co...
1 week ago
Pre-Sales Engineer (Remote - US West Coast)
$117K - $193K *
Transform customer experiences in engineering by leveraging AI for automation. Partner with teams to deliver tailored demonstrations, showcase product impact, and drive technical conversations that hi...
3 days ago
Epic Hospital Billing Systems Analyst - Remote
$72K - $130K *
Drive enhancements in hospital billing systems by configuring and supporting workflows. Collaborate with stakeholders to optimize processes ensuring smooth data flow for revenue integrity and timely r...
Today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.