Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$68K - $104K *

Join a team that's passionate about customer engagement and success. You'll proactively manage customer relationships, drive adoption, and secure renewals, ensuring satisfaction and growth throughout...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$225K - $275K *

Accelerate progress at the forefront of cloud security, collaborating closely with engineering teams to embed security within distributed systems. Shape robust protocols while leveraging AI to enhance...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Engage as a Senior Software Engineer to build and integrate marketing tech stacks, driving growth through collaboration across teams. Lead critical initiatives while fostering an innovative, AI-driven...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $270K *

Engage with customers to design and prototype AI-driven data solutions, validating feasibility and performance. Blend hands-on engineering with technical storytelling to demonstrate business value in...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $101K *

Grow your career with a dynamic role focused on technical support and customer satisfaction by providing field service, troubleshooting, and maintenance for advanced equipment. Engage in continuous im...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $120K *

Join a team that's committed to keeping heroes connected through cutting-edge communications technology. As a key technical support specialist, you will engage directly with clients to deliver tailore...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $150K *

Lead the charge in driving growth by uncovering and closing net-new business opportunities through your entrepreneurial spirit in complex technical sales and strong relationship-building skills...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$83K - $125K *

Join a team that’s focusing on Conduit Tech, empowering HVAC professionals to design and install energy-efficient systems. Leverage startup agility combined with leading industry resources for impactf...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Deliver transformative solutions by partnering with Google's teams to orchestrate strategic alliances, drive services-led transformations, and create a robust pipeline for enterprise success. Your exp...

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $275K *

Lead the design and implementation of advanced AI agent frameworks, optimizing decision-making processes for analysts while ensuring safety and scalability. Foster a culture of ethical AI and rapid ex...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Support the development and maintenance of innovative web platforms while collaborating with teams to enhance coding practices. Contribute to an agile environment and foster your skills in a dynamic e...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $156K *

Empower your career by leading Oracle EPM implementations! We seek a skilled consultant to enhance and maintain the EPM suite, partnering with Finance and IT to drive financial excellence and efficien...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $160K *

Drive complex network solutions by troubleshooting, leading project delivery, and ensuring security within client environments. Leverage deep expertise in enterprise networking and firewall management...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $95K *

Join our team to drive revenue growth in the aluminum foundry sector by building strong customer relationships and delivering tailored technical solutions. Leverage your sales expertise to meet and ex...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Lead customer technical success by managing relationships, analyzing data, and optimizing solutions to align with client goals. Empower clients through expert guidance, ensuring effective feature adop...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Elevate customer relationships as a Technical Account Manager, guiding clients through their software lifecycle with expertise in analytics and data management. Foster success by identifying opportuni...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Help us drive impactful security solutions as you partner with clients to align strategies and services within the Cisco and Splunk ecosystems, leveraging deep expertise to craft scalable, client-spec...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $130K *

Advance client success by managing and optimizing technical needs for a diverse portfolio. Collaborate closely with customers to drive software adoption, enhance performance metrics, and foster long-t...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$185K - $195K *

Help us drive transformational change through value-based selling, engaging stakeholders and customizing solutions for enterprise clients, while architecting growth and reinforcing our thought leaders...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Empower customer success by developing power solutions through collaboration with engineering teams. Interface directly with clients to match their needs with innovative products and enhancements, fac...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Lead the charge in driving strategic Professional Services sales, guiding clients through complex engagements to achieve business transformations and long-term growth. Collaborate with diverse teams t...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$123K - $169K *

Shape the future of presales by leading and optimizing demo engineering, driving automation and AI integration, while enhancing collaboration across product, sales, and marketing teams to elevate buye...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $134K *

Drive operational excellence as an Optical Engineer, troubleshooting and optimizing network performance across diverse optical systems. Collaborate with teams to ensure service restoration, empower co...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$117K - $193K *

Transform customer experiences in engineering by leveraging AI for automation. Partner with teams to deliver tailored demonstrations, showcase product impact, and drive technical conversations that hi...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$72K - $130K *

Drive enhancements in hospital billing systems by configuring and supporting workflows. Collaborate with stakeholders to optimize processes ensuring smooth data flow for revenue integrity and timely r...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.