Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$80K - $120K *
Advance AI security protocols by assessing and securing AI systems, including Large Language Models. Collaborate on security strategy while gaining expertise in AI vulnerabilities and threats, shaping...
3 weeks ago
$120K - $150K *
Advance your career by leading a dynamic Sales Engineering team while managing high-stakes technical opportunities. Balance fieldwork and coaching to drive team success and enhance customer engagement...
6 days ago
Staff Site Reliability Engineer
$150K - $180K *
Drive reliability and scalability as a technical leader in cloud infrastructure, enhancing the performance of AI and manufacturing data systems through collaboration and innovation to meet operational...
1 week ago
$102K - $170K *
Empower organizations by implementing AI strategies, enhancing operational efficiency through responsible AI practices, and collaborating with stakeholders to deliver scalable solutions that drive dig...
2 weeks ago
Principal Application Security Engineer
$172K - $240K *
Drive application security initiatives to embed secure practices within engineering teams, guiding risk reduction while enhancing delivery efficiency across various platforms and systems. Shape the fu...
5 days ago
$120K - $150K *
Empower your career by becoming a vital technical resource in sales, facilitating product demos, crafting tailored solutions, and bridging the gap between customers and engineering teams for seamless...
2 weeks ago
$100K - $120K *
Redefine maintenance coordination by overseeing CASREP processes and facilitating equipment readiness across Aircraft Carrier deployments. Your strategic insight will drive efficient project managemen...
2 days ago
$80K - $95K *
Transform IT support operations by leading the Service Desk team, ensuring seamless service continuity, driving best practices, and enhancing user productivity through strategic planning and technical...
1 week ago
Senior Application Support Engineer (Remote Ontario)
$85K - $110K *
Join a team that optimizes application support by troubleshooting issues, enhancing tools, and collaborating across stakeholders to deliver high-quality technical solutions and mentor developers, whil...
1 week ago
AI Deployment Strategist, Solutions Engineer
$165K - $207K *
Champion cutting-edge AI deployment, guiding strategic customers with innovative solutions, and architecting transformative strategies that create measurable business impact in an evolving landscape...
Reposted 3 weeks ago
Senior Principal Forward Deployed Engineer
$166K - $200K *
Shape the future of AI-powered solutions by leading development and deployment efforts across various industries. Collaborate with teams to create innovative solutions, mentor others, and drive busine...
3 weeks ago
Director Global Policy, Training & Communications - Ethics and Compliance - Remote
$187K - $257K *
Drive the global strategy and execution of Ethics and Compliance policies, training, and communications, ensuring organizational integrity and alignment across regions while enhancing employee awarene...
Yesterday
Customer Operations Engineer 3
$90K - $110K *
Engage with cross-functional teams to engineer, implement, and optimize scalable, secure cloud and on-premises solutions, ensuring superb customer support and operational excellence in a dynamic techn...
Yesterday
$110K - $130K *
Drive enterprise sales by managing the complete sales cycle, from prospecting to closing, while collaborating with cross-functional teams to deliver innovative technical solutions and feedback that en...
1 week ago
$110K - $130K *
Contribute to delivering AI-driven solutions, integrating data and workflows within customer environments using Palantir Foundry and AIP. Collaborate with stakeholders to ensure rapid and effective de...
Reposted 3 weeks ago
(Remote) Sr Implementation Consultant
$85K - $100K *
Join a dynamic team as a Senior Implementation Consultant, delivering innovative CIS solutions. Leverage your analytical skills and customer-centric approach to drive successful project outcomes with...
3 days ago
AI Engineering & Enablement Lead
$84K - $117K *
Unlock potential by leading AI development initiatives that transform Patient Services through innovative software practices, ensuring governance, architecture, and delivery excellence in a collaborat...
5 days ago
Senior Technical Account Manager
$124K - $180K *
Lead the charge in guiding customers through their technical journey, ensuring effective onboarding and integration while maximizing their value from the service. Collaborate with cross-functional tea...
1 week ago
Account Executive SaaS - Canada, Remote
$90K - $110K *
Drive revenue growth by managing the sales cycle for financial services. Engage with partners, advocate for customers, and represent at industry events to enhance Unblu’s market presence and build a s...
3 weeks ago
$132K - $193K *
Optimize cloud cost management by providing technical leadership in cloud systems analysis, planning, and design. Drive automation and best practices while mentoring team members to ensure effective r...
Reposted 2 days ago
Sales Engineer II - Dedrone (Federal)
$95K - $115K *
Drive pre-sales initiatives by leveraging Dedrone technology expertise. Engage with IT leaders, provide technical support, and foster strategic partnerships while managing expectations and enhancing c...
3 weeks ago
Staff Product Manager, OpenTelemetry | Canada | Remote
$211K - $253K *
Lead the charge in creating an exceptional OpenTelemetry experience, guiding users from uninstrumented workloads to actionable telemetry in Grafana Cloud. Collaborate across teams to simplify onboardi...
2 days ago
Monitoring Platform Engineer (Mid-Level)
$80K - $95K *
Collaborate with senior engineers to implement monitoring use cases, support data onboarding, and align incident workflows. Play a key role in enhancing operational support activities and ensuring eff...
6 days ago
Security Analytics Engineer L5
$400K - $500K+*
Unlock potential by driving analytics to identify consumer security risks, creating dashboards, and collaborating across teams to shape organizational risk narratives for informed decision-making...
1 week ago
AI Change Enablement Consultant
$163K - $181K *
Create transformative AI capabilities by guiding clients in adopting Microsoft Copilot through design-led strategies, effective enablement, and measurable outcomes. Collaborate with stakeholders to ma...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.