Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr. Software Engineer, Cloud Network - Slack
$120K - $160K *
Contribute to designing and operating global cloud networks, enhancing security, resilience, and efficiency through automation and strong collaboration with engineering teams...
Reposted 6 days ago
Senior Enterprise Network Engineer
$100K - $130K *
Accelerate your career by managing and optimizing our enterprise network infrastructure. Take charge of wired and wireless solutions, troubleshoot complex issues, and collaborate to ensure efficient c...
3 weeks ago
Global Advocacy Program Specialist
$81K - $142K *
Transform customer engagement by building trusted relationships and driving advocacy initiatives. Leverage customer stories to enhance satisfaction and retention, collaborating across teams to amplify...
Today
Senior Customer Success Manager
$104K - $130K *
Grow your career in customer success by driving adoption and strategic partnerhships with enterprise clients in the financial services domain, leveraging AI technologies to enhance user satisfaction a...
2 weeks ago
Senior Product Marketing Manager,
$90K - $130K *
Drive cross-portfolio marketing for a flagship Revenue Operating System. Lead market intelligence, messaging, and execution strategies to enhance competitive advantage and engage diverse buyer persona...
2 weeks ago
$130K - $160K *
Lead the charge in shaping scalable B2B product offerings that enhance client value and optimize customer experiences, while navigating complexity across multiple stakeholders and engineering teams to...
1 week ago
$90K - $140K *
Build and enhance full stack applications, ensuring quality through test-driven development and continuous integration while collaborating with the team to meet user needs and improve practices...
Reposted 3 days ago
Senior Principal Technology Consultant ServiceNow-IRM
$130K - $180K *
Accelerate customer success by providing expert technical solutions and guidance on ServiceNow Risk & Resilience products, ensuring effective configuration and implementation that drives business outc...
4 days ago
Customer Experience Operations Analyst
$110K - $125K *
Drive the development of operational systems and processes for Customer Experience, collaborating closely with leadership. Enhance efficiency and data-driven insights for a team that's rapidly growing...
2 weeks ago
Senior Product Marketing Manager
$160K - $180K *
Empower impactful go-to-market strategies and product positioning, collaborating with cross-functional teams to drive successful product launches in dynamic B2B SaaS environments...
2 weeks ago
Epic Certified Professional Billing Analyst 6135586
$93K - $104K *
Join us in shaping the future of healthcare support operations, ensuring seamless application management and stakeholder collaboration while delivering high-quality service in a dynamic environment...
1 month ago
Account Executive 5, Channel Sales
$289K - $374K *
Elevate your career by driving strategic growth with complex partner accounts. Foster executive relationships and lead multi-year business plans while mentoring teams and sharing best practices to ach...
1 week ago
Director, Enterprise AI Enablement
$130K - $180K *
Empower our organization by driving AI transformation, leading change initiatives, and managing scalable solutions that enhance productivity and innovation across all functions while collaborating wit...
3 days ago
Senior Data Analytics and Visualization Engineer
$100K - $130K *
Unlock potential by building advanced data visualizations and reports. Collaborate with diverse clients to address business challenges, ensuring optimal data management and insightful analysis while w...
Reposted 4 days ago
Software Engineer (Fully Remote)
$90K - $130K *
Deliver innovative software solutions at the intersection of IoT and cloud technologies, enhancing energy systems. Collaborate with cross-functional teams to optimize products, engineer reliability, a...
1 month ago
Engineer Identity and Access Management
$80K - $115K *
Join us to design and optimize advanced IAM solutions ensuring secure, scalable identity services across a global technology landscape, addressing complex authentication and access governance challeng...
Today
$90K - $130K *
Engineer innovative project delivery strategies that align with business goals. Oversee planning, execution, and stakeholder coordination to drive high-quality results in a dynamic, Agile environment...
3 weeks ago
Director, Success Engineer (Strategic)
$204K - $327K *
Engage your expertise to define a world-class technical success function, leading a team focused on driving product outcomes and strategic growth for enterprise-level customers in a dynamic SaaS envir...
6 days ago
$90K - $130K *
Lead the successful delivery of complex technology projects, managing scope, timelines, and budgets while aligning cross-functional teams to business goals. Leverage Agile methodologies to drive perfo...
3 weeks ago
$260K - $280K *
Drive growth by developing and expanding accounts through strategic B2B sales. Own the entire sales process from lead generation to closing, leveraging sales resources and CRM systems to exceed target...
Reposted yesterday
$90K - $120K *
Elevate your career by tackling technical challenges that enhance business systems, drive operational efficiency, and streamline communication between stakeholders and technical teams. Lead initiative...
1 week ago
Senior Infrastructure Systems Engineer
$100K - $130K *
Champion operational excellence across our AWS infrastructure; support daily systems, enhance automation, and collaborate with cross-functional teams to drive reliability, scalability, and modernizati...
3 weeks ago
$240K - $260K *
Accelerate progress at a dynamic sales environment by driving new and existing account growth while leveraging your network and expertise in complex B2B sales strategies to deliver strong business out...
Reposted yesterday
$87K - $122K *
Grow your career with us by developing Enterprise sales opportunities, providing tailored product solutions, and ensuring customer satisfaction to maximize business relationships and revenue in the te...
Yesterday
$96K - $120K *
Join a dynamic team that prioritizes product thinking and user empathy. Drive insights and data-driven decision-making to ensure development teams focus on impactful outcomes and user-friendly experie...
1 month ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.