Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$150K - $190K *

Join a team that's dedicated to providing comprehensive cybersecurity solutions. Collaborate with sales, educate customers, and drive meetings to address security challenges while showcasing innovativ...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$136K - $253K *

Transform the CAE landscape by crafting impactful technical content to educate developers and engineers, demonstrating the value of GPU acceleration and driving adoption of innovative technologies thr...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$160K - $200K *

Unlock the potential of enterprise sales as you cultivate senior client relationships, drive strategic expansion, and embed innovative solutions at the C-suite level to fuel long-term growth and trans...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Energy & Utilities

$85K - $134K *

Join a team that's redefining talent acquisition by overseeing full-cycle recruitment activities, mentoring team members, and driving hiring strategies across multiple functions, ensuring alignment wi...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$125K - $150K *

Empower your sales career by driving strategic growth and securing new client relationships within a collaborative environment. Leverage your expertise to exceed performance goals while representing c...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$60K - $120K *

Shape the future of strategic growth by delivering high-value solutions that enhance client partnerships and drive product gross profits. Leverage your expertise in AI and consultative selling to desi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$131K - $159K *

Drive impactful electrical engineering solutions in power generation. Collaborate with a dynamic team, ensuring project success while showcasing your design expertise and industry knowledge in fossil...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $150K *

Unlock new business opportunities as you drive sales strategy and execution across a dedicated territory. Collaborate with C-level executives and partners to close deals and achieve quarterly sales go...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$105K - $140K *

Join a dynamic Corporate Sales team to drive growth by selling solutions to Fortune 1000 companies. Utilize your new business sales expertise to strategize account approaches and collaborate with team...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform mid-market sales with ownership of the full sales cycle. Collaborate with cross-functional teams to drive revenue growth by engaging with security leaders and effectively addressing their bu...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Optimize client relationships and drive sales growth through strategic account management, from opportunity identification to contract negotiation and closing. Collaborate with teams to enhance servic...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $125K *

Engage with Regional Sales Managers to provide expert pre- and post-sales engineering support, enhancing customer interactions and sales growth through technical solutions and project management in a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$119K - $199K *

Optimize the technical sales cycle by guiding enterprise clients from discovery to POC, leveraging AI tools and storytelling to enhance engagement and drive competitive wins. Collaborate with stakehol...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Elevate your career by leading a dynamic team focused on proactive vulnerability research and software engineering. Drive innovation through AI automation and shape the future of offensive security wh...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$140K - $165K *

Drive your career with a pivotal role in ensuring software quality through User Acceptance Testing and Software Quality Assurance. Collaborate with stakeholders to deliver reliable applications that m...

US-AnywhereRemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $160K *

Engineer growth by driving strategic sales initiatives in assigned accounts. Cultivate relationships and expand product use while achieving sales targets through effective account management and cross...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $93K *

Unlock your potential as you leverage your technical expertise to deliver exceptional on-site support, resolving customer issues and enhancing their experience in a dynamic field services environment...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $110K *

Help us elevate customer success with your technical expertise and passion for technology. Your role encompasses everything from EDI setups to customer support, ensuring satisfaction as we grow our of...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Take ownership of global Oncology/Hematology trials, leading cross-functional teams to ensure timely, quality, and budget-compliant project delivery while managing customer expectations and fostering...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $130K *

Lead and optimize technical support operations in public safety sectors. Drive high-efficiency issue resolution, mentor engineers, manage critical customer relationships, and enforce SLAs to ensure op...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Drive operational excellence as a trusted advisor, managing high-impact client accounts to translate complex data into strategic insights, guiding executive decision-making, and fostering client relat...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Oversee the Agile Release Train operations, facilitating PI Planning and cross-team ceremonies to ensure timely delivery of business value while managing dependencies and promoting continuous improvem...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Lead the charge in orchestrating Agile Release Train (ART) operations, synchronizing cross-functional teams to ensure effective PI Planning, continuous improvement, and predictable delivery of busines...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$101K - $140K *

Tackle client growth and retention as you build strategic relationships with C-Level executives. Manage a territory of large enterprises to deliver value and exceed sales targets with a focus on high...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead the charge in empowering a commercial team to drive sales excellence through effective onboarding, certification, and enablement tools while leveraging AI for enhanced content delivery and measur...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.