Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$150K - $190K *
Join a team that's dedicated to providing comprehensive cybersecurity solutions. Collaborate with sales, educate customers, and drive meetings to address security challenges while showcasing innovativ...
6 days ago
Senior Technical Marketing Engineer - CAE Performance
$136K - $253K *
Transform the CAE landscape by crafting impactful technical content to educate developers and engineers, demonstrating the value of GPU acceleration and driving adoption of innovative technologies thr...
Reposted 1 week ago
$160K - $200K *
Unlock the potential of enterprise sales as you cultivate senior client relationships, drive strategic expansion, and embed innovative solutions at the C-suite level to fuel long-term growth and trans...
Yesterday
$85K - $134K *
Join a team that's redefining talent acquisition by overseeing full-cycle recruitment activities, mentoring team members, and driving hiring strategies across multiple functions, ensuring alignment wi...
Reposted 2 weeks ago
Enterprise Account Executive (US, Remote - West 2)
$125K - $150K *
Empower your sales career by driving strategic growth and securing new client relationships within a collaborative environment. Leverage your expertise to exceed performance goals while representing c...
Reposted 3 days ago
Client Executive - Seattle, WA (Pipelining for Future Needs)
$60K - $120K *
Shape the future of strategic growth by delivering high-value solutions that enhance client partnerships and drive product gross profits. Leverage your expertise in AI and consultative selling to desi...
3 weeks ago
Senior Electrical Engineer - Remote Eligible
$131K - $159K *
Drive impactful electrical engineering solutions in power generation. Collaborate with a dynamic team, ensuring project success while showcasing your design expertise and industry knowledge in fossil...
1 week ago
Senior Account Executive - Toronto
$125K - $150K *
Unlock new business opportunities as you drive sales strategy and execution across a dedicated territory. Collaborate with C-level executives and partners to close deals and achieve quarterly sales go...
5 days ago
Enterprise Account Executive, Corporate
$105K - $140K *
Join a dynamic Corporate Sales team to drive growth by selling solutions to Fortune 1000 companies. Utilize your new business sales expertise to strategize account approaches and collaborate with team...
Reposted 2 weeks ago
Mid Enterprise Account Executive
$100K - $120K *
Transform mid-market sales with ownership of the full sales cycle. Collaborate with cross-functional teams to drive revenue growth by engaging with security leaders and effectively addressing their bu...
2 weeks ago
$80K - $95K *
Optimize client relationships and drive sales growth through strategic account management, from opportunity identification to contract negotiation and closing. Collaborate with teams to enhance servic...
3 weeks ago
$110K - $125K *
Engage with Regional Sales Managers to provide expert pre- and post-sales engineering support, enhancing customer interactions and sales growth through technical solutions and project management in a...
1 week ago
$119K - $199K *
Optimize the technical sales cycle by guiding enterprise clients from discovery to POC, leveraging AI tools and storytelling to enhance engagement and drive competitive wins. Collaborate with stakehol...
1 month ago
Engineering Manager, Rapid Response
$130K - $160K *
Elevate your career by leading a dynamic team focused on proactive vulnerability research and software engineering. Drive innovation through AI automation and shape the future of offensive security wh...
Today
$140K - $165K *
Drive your career with a pivotal role in ensuring software quality through User Acceptance Testing and Software Quality Assurance. Collaborate with stakeholders to deliver reliable applications that m...
Reposted 1 month ago
$150K - $160K *
Engineer growth by driving strategic sales initiatives in assigned accounts. Cultivate relationships and expand product use while achieving sales targets through effective account management and cross...
Reposted 2 weeks ago
Field Service Engineer 2 - Sandusky, Ohio
$72K - $93K *
Unlock your potential as you leverage your technical expertise to deliver exceptional on-site support, resolving customer issues and enhancing their experience in a dynamic field services environment...
4 days ago
Technical Customer Success Manager
$80K - $110K *
Help us elevate customer success with your technical expertise and passion for technology. Your role encompasses everything from EDI setups to customer support, ensuring satisfaction as we grow our of...
2 weeks ago
(Sr) Project Manager - Hematology/Oncology Team - Remote based in the US
$110K - $130K *
Take ownership of global Oncology/Hematology trials, leading cross-functional teams to ensure timely, quality, and budget-compliant project delivery while managing customer expectations and fostering...
Reposted 1 week ago
$90K - $130K *
Lead and optimize technical support operations in public safety sectors. Drive high-efficiency issue resolution, mentor engineers, manage critical customer relationships, and enforce SLAs to ensure op...
6 days ago
Senior Client Delivery Manager - Revenue Cycle (REMOTE)
$100K - $120K *
Drive operational excellence as a trusted advisor, managing high-impact client accounts to translate complex data into strategic insights, guiding executive decision-making, and fostering client relat...
Today
$95K - $115K *
Oversee the Agile Release Train operations, facilitating PI Planning and cross-team ceremonies to ensure timely delivery of business value while managing dependencies and promoting continuous improvem...
1 week ago
$95K - $115K *
Lead the charge in orchestrating Agile Release Train (ART) operations, synchronizing cross-functional teams to ensure effective PI Planning, continuous improvement, and predictable delivery of busines...
1 week ago
Account Executive | Large Enterprise | St. Louis
$101K - $140K *
Tackle client growth and retention as you build strategic relationships with C-Level executives. Manage a territory of large enterprises to deliver value and exceed sales targets with a focus on high...
Reposted 3 weeks ago
Sales Enablement Manager - Revenue Cycle (REMOTE)
$100K - $120K *
Lead the charge in empowering a commercial team to drive sales excellence through effective onboarding, certification, and enablement tools while leveraging AI for enhanced content delivery and measur...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.