Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $160K *

Contribute to designing and operating global cloud networks, enhancing security, resilience, and efficiency through automation and strong collaboration with engineering teams...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Accelerate your career by managing and optimizing our enterprise network infrastructure. Take charge of wired and wireless solutions, troubleshoot complex issues, and collaborate to ensure efficient c...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$81K - $142K *

Transform customer engagement by building trusted relationships and driving advocacy initiatives. Leverage customer stories to enhance satisfaction and retention, collaborating across teams to amplify...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$104K - $130K *

Grow your career in customer success by driving adoption and strategic partnerhships with enterprise clients in the financial services domain, leveraging AI technologies to enhance user satisfaction a...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $130K *

Drive cross-portfolio marketing for a flagship Revenue Operating System. Lead market intelligence, messaging, and execution strategies to enhance competitive advantage and engage diverse buyer persona...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Lead the charge in shaping scalable B2B product offerings that enhance client value and optimize customer experiences, while navigating complexity across multiple stakeholders and engineering teams to...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $140K *

Build and enhance full stack applications, ensuring quality through test-driven development and continuous integration while collaborating with the team to meet user needs and improve practices...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $180K *

Accelerate customer success by providing expert technical solutions and guidance on ServiceNow Risk & Resilience products, ensuring effective configuration and implementation that drives business outc...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $125K *

Drive the development of operational systems and processes for Customer Experience, collaborating closely with leadership. Enhance efficiency and data-driven insights for a team that's rapidly growing...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $180K *

Empower impactful go-to-market strategies and product positioning, collaborating with cross-functional teams to drive successful product launches in dynamic B2B SaaS environments...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $104K *

Join us in shaping the future of healthcare support operations, ensuring seamless application management and stakeholder collaboration while delivering high-quality service in a dynamic environment...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$289K - $374K *

Elevate your career by driving strategic growth with complex partner accounts. Foster executive relationships and lead multi-year business plans while mentoring teams and sharing best practices to ach...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$130K - $180K *

Empower our organization by driving AI transformation, leading change initiatives, and managing scalable solutions that enhance productivity and innovation across all functions while collaborating wit...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Unlock potential by building advanced data visualizations and reports. Collaborate with diverse clients to address business challenges, ensuring optimal data management and insightful analysis while w...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Deliver innovative software solutions at the intersection of IoT and cloud technologies, enhancing energy systems. Collaborate with cross-functional teams to optimize products, engineer reliability, a...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $115K *

Join us to design and optimize advanced IAM solutions ensuring secure, scalable identity services across a global technology landscape, addressing complex authentication and access governance challeng...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Engineer innovative project delivery strategies that align with business goals. Oversee planning, execution, and stakeholder coordination to drive high-quality results in a dynamic, Agile environment...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$204K - $327K *

Engage your expertise to define a world-class technical success function, leading a team focused on driving product outcomes and strategic growth for enterprise-level customers in a dynamic SaaS envir...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Lead the successful delivery of complex technology projects, managing scope, timelines, and budgets while aligning cross-functional teams to business goals. Leverage Agile methodologies to drive perfo...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$260K - $280K *

Drive growth by developing and expanding accounts through strategic B2B sales. Own the entire sales process from lead generation to closing, leveraging sales resources and CRM systems to exceed target...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate your career by tackling technical challenges that enhance business systems, drive operational efficiency, and streamline communication between stakeholders and technical teams. Lead initiative...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Champion operational excellence across our AWS infrastructure; support daily systems, enhance automation, and collaborate with cross-functional teams to drive reliability, scalability, and modernizati...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$240K - $260K *

Accelerate progress at a dynamic sales environment by driving new and existing account growth while leveraging your network and expertise in complex B2B sales strategies to deliver strong business out...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$87K - $122K *

Grow your career with us by developing Enterprise sales opportunities, providing tailored product solutions, and ensuring customer satisfaction to maximize business relationships and revenue in the te...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$96K - $120K *

Join a dynamic team that prioritizes product thinking and user empathy. Drive insights and data-driven decision-making to ensure development teams focus on impactful outcomes and user-friendly experie...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.