Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$120K - $150K *
Drive technical strategy and solutions for enterprise clients, enhancing storage modernization and operational efficiency while engaging in complex sales cycles and mentoring team members to achieve i...
1 week ago
Technical Sales Specialist - GC
$102K - $153K *
Develop key sales strategies to enhance revenue growth in analytical markets. Leverage technical expertise, build customer relationships, and mentor teams to drive product adoption and sales success i...
3 days ago
Senior Business Process Owner (Remote)
$97K - $130K *
Join our team to transform operational workflows in title insurance, utilizing your expertise to drive process improvements and scalable digital solutions. Collaborate with cross-functional teams to e...
2 weeks ago
End User Services, Messaging & Collaboration Engineer
$90K - $120K *
Lead the charge in optimizing Microsoft 365 platforms, focusing on automation with Intune and Graph API. Collaborate with IT teams to ensure effective device management and streamline user experience...
2 weeks ago
Solutions Engineer, DoiT Cloud Intelligence
$90K - $130K *
Unlock potential by becoming a key player in transforming cloud environments, driving efficiency, and delivering insights across enterprises while collaborating with sales to validate and showcase inn...
4 weeks ago
Senior Security Assurance Manager
$170K - $230K *
Join a team that's shaping the future of security governance in highly-regulated markets. Take ownership of critical compliance programs and cultivate a proactive security posture to enhance organizat...
Today
Platform Professional Services Principal Consultant (Remote)
$140K - $195K *
Shape the future of cybersecurity by leading deployment and operational support for advanced platform solutions. Collaborate with teams and customers to enhance security and streamline technology inte...
6 days ago
ServiceNow Technical Consultant-Operations (Remote)
$90K - $120K *
Unlock your potential by troubleshooting and advising on ServiceNow platforms, ensuring optimal client solutions while performing light development tasks and collaborating with teams to drive success...
2 days ago
$80K - $120K *
Join a team that's driving growth by providing essential lab supplies and instrumentation to healthcare providers. Leverage your sales expertise to foster relationships and ensure market penetration w...
1 week ago
$110K - $150K *
Elevate technical support for Cisco Collaboration products, mentoring teams and enhancing processes to ensure customer satisfaction while managing complex integration and troubleshooting tasks in a dy...
1 week ago
Enterprise Account Executive - Healthcare Providers
$98K - $187K *
Join a team that's redefining healthcare by driving impactful client engagements. Utilize your strong sales acumen and experience in complex platforms to access enterprise accounts and foster collabor...
3 weeks ago
$120K - $160K *
Lead the charge in delivering advanced AI-powered solutions using Python. Collaborate with cross-functional teams to tackle complex challenges and drive innovation in Generative AI across diverse proj...
Reposted 5 days ago
Senior Solutions Engineer, AI Infrastructure
$130K - $180K *
Lead customer engagement to architect large-scale AI and HPC solutions, ensuring successful deployment strategies. Collaborate with technical teams to optimize infrastructure for demanding workloads i...
4 days ago
Software Engineer, Enterprise Engineering
$90K - $120K *
Join a team that's shaping the future of shared services by developing robust APIs and backend solutions in a cloud-native environment. Collaborate with cross-functional teams and elevate your coding...
Reposted 1 week ago
Account Director - Enterprise (East Coast)
$135K - $270K *
Engage enterprise clients by understanding their needs, driving strategic sales initiatives, and leading complex negotiations. Cultivate executive relationships and assertively manage objections to cl...
6 days ago
$109K - $181K *
Elevate your career by designing and implementing advanced LAN/WAN solutions. Collaborate with teams to manage network operations for on-premises and cloud environments, ensuring robust connectivity a...
1 week ago
$109K - $181K *
Empower your career by joining our dynamic team to design and implement advanced networking solutions. Collaborate on cloud and on-premises environments while troubleshooting critical connectivity iss...
2 weeks ago
$109K - $181K *
Transform your career by designing and managing robust LAN/WAN solutions in a dynamic, cloud-enabled environment. Collaborate with a team of experts to troubleshoot connectivity issues and ensure ente...
2 weeks ago
Senior Demand Generation Manager
$100K - $130K *
Accelerate progress at demand generation by executing multi-channel strategies, mentoring a specialist team, and optimizing campaign performance to drive lead growth and enhance brand alignment...
2 weeks ago
Senior Demand Generation Manager
$100K - $130K *
Shape the future of demand generation strategies across diverse channels, leading a team to enhance brand alignment and optimize performance, ensuring that campaigns drive qualified leads and business...
Reposted 2 weeks ago
Emergency Call Handling Project Manager - Command Center Solutions and Services
$110K - $130K *
Manage the deployment of Next Generation 911 solutions, enhancing first responders' efficiency through advanced technology. Oversee project lifecycle, budget management, risk assessments, and stakehol...
6 days ago
Forward Deployed Engineer, Onboarding
$150K - $200K *
Transform the customer experience by guiding developers from their first API call to production, tackling technical blockers and enabling scalable solutions through collaboration with cross-functional...
4 weeks ago
$90K - $120K *
Transform customer success by leading technical onboarding and adoption of the ITSM platform. Drive enterprise solutions, troubleshoot challenges, and ensure seamless integration, while being accounta...
2 weeks ago
Support and Services Operations Manager
$176K - $220K *
Optimize and enhance support operations by designing efficient systems, driving insights, and implementing scalable processes to elevate customer experiences as part of a collaborative cross-functiona...
Reposted today
Application Integration Engineer
$102K - $154K *
Elevate your career by leading complex infrastructure solutions, automating deployments, optimizing performance, and ensuring reliability. Collaborate across teams to drive strategic advancements and...
3 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.