Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$112K - $168K *

Partner with us to manage complex HCM and ERP projects, ensuring successful deployment and customer satisfaction. Lead customer engagements while mentoring teams, utilizing project management tools to...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$140K - $160K *

Unlock potential by driving federal sales growth through strategic relationships and effective business development. Your expertise will propel new revenue streams while managing proposals from incept...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$109K - $165K *

Build strong relationships at a leading IoT company, guiding enterprise customers through deployment and adoption of innovative solutions. Collaborate cross-functionally while driving customer success...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team to coordinate strategic Data Center projects. Support site development, manage workflows, and ensure effective communication across teams to drive successful project outcomes in a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Unlock potential by driving new business opportunities in the CTI sector, building strong customer relationships, negotiating agreements, and showcasing solutions through engaging presentations. Thriv...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive growth by leading strategic account management for a portfolio of private capital clients, building executive relationships, and delivering measurable business impact through effective planning...

US-AnywhereRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$87K - $137K *

Join a dynamic team to enhance customer success through impactful content creation and enablement. Lead projects, manage stakeholder communications, and develop robust training programs that drive use...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Support state-of-the-art microscopy equipment and provide exceptional service to clients across research and industrial sectors, ensuring functionality through installation, maintenance, and troublesh...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Technical Services

$164K - $246K *

Lead the development of high-value Professional Services, enhancing customer value through innovative offerings and strategic partnerships. Collaborate cross-functionally to optimize service lifecycle...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Innovate in construction by guiding clients through transition to our platform. Drive customer adoption, manage implementations, and collaborate with teams to enhance the customer experience while bui...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Unlock financial efficiency by leading Oracle EPM-based planning and forecasting processes. Collaborate with cross-functional teams to enhance forecasting accuracy, governance, and planning models ali...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $172K *

Join a dynamic team to optimize cloud infrastructure and automate workflows, enhancing software delivery processes. This pivotal role fosters collaboration, ensures security practices, and drives effi...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Engage with enterprise clients to drive solution adoption and deliver business value. Collaborate with sales and technical teams to meet revenue goals, while championing Nexthink’s innovative technolo...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Drive cutting-edge AI-native software delivery by architecting the DevX platform. Guide engineering teams in integrating developer capabilities, ensuring security, and optimizing workflows through inn...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Build a thriving sales pipeline by engaging a variety of educational institutions, managing complex opportunities from lead generation to closing while providing expert product demonstrations and ment...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$97K - $156K *

Join a team dedicated to implementing strategic software solutions, optimizing CI/CD pipelines, and enhancing cross-functional collaboration. Drive innovative customer experience initiatives leveragin...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $193K *

Drive application performance excellence by leveraging deep technical expertise, mentoring teams, and delivering 7x24 support. Engage with advanced technologies to enhance analysis efficiency and stre...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Champion our IT infrastructure by automating identity and device management. In this dynamic role, you'll implement innovative security measures while ensuring operational efficiency in a cutting-edge...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $149K *

Join a dynamic team as you engineer mobile application systems, collaborating cross-functionally to drive innovative medical device solutions with a focus on regulatory compliance and stakeholder sati...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$137K - $184K *

Reimagine the public sector sales landscape by driving MuleSoft solutions across Canada. Leverage your expertise in enterprise account management, develop trusted relationships, and contribute to tran...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$160K - $220K *

Engage with clients to design infrastructure solutions, strengthen relationships, and uncover technology opportunities. This remote role requires collaboration with account teams and expertise in adva...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $220K *

Lead the charge in fostering robust technological solutions for clients, leveraging expertise across data center, cloud, and security sectors. Collaborate with sales teams to drive business growth thr...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead strategic sales efforts in AI solutions, acting as a trusted advisor to clients. Collaborate closely with partners and internal teams to create impactful strategies, drive opportunities, and clos...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $140K *

Manage the implementation and administration of Data Loss Prevention solutions across networks and cloud platforms, ensuring effectiveness in enterprise data protection and compliance. Collaborate wit...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $250K *

Explore solutions in endpoint security as a Senior Product Security Engineer. Collaborate with teams to enhance product design, conduct in-depth security assessments, and champion secure coding practi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.