Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $150K *

Drive technical strategy and solutions for enterprise clients, enhancing storage modernization and operational efficiency while engaging in complex sales cycles and mentoring team members to achieve i...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$102K - $153K *

Develop key sales strategies to enhance revenue growth in analytical markets. Leverage technical expertise, build customer relationships, and mentor teams to drive product adoption and sales success i...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$97K - $130K *

Join our team to transform operational workflows in title insurance, utilizing your expertise to drive process improvements and scalable digital solutions. Collaborate with cross-functional teams to e...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Lead the charge in optimizing Microsoft 365 platforms, focusing on automation with Intune and Graph API. Collaborate with IT teams to ensure effective device management and streamline user experience...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Unlock potential by becoming a key player in transforming cloud environments, driving efficiency, and delivering insights across enterprises while collaborating with sales to validate and showcase inn...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $230K *

Join a team that's shaping the future of security governance in highly-regulated markets. Take ownership of critical compliance programs and cultivate a proactive security posture to enhance organizat...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$140K - $195K *

Shape the future of cybersecurity by leading deployment and operational support for advanced platform solutions. Collaborate with teams and customers to enhance security and streamline technology inte...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Unlock your potential by troubleshooting and advising on ServiceNow platforms, ensuring optimal client solutions while performing light development tasks and collaborating with teams to drive success...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Join a team that's driving growth by providing essential lab supplies and instrumentation to healthcare providers. Leverage your sales expertise to foster relationships and ensure market penetration w...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $150K *

Elevate technical support for Cisco Collaboration products, mentoring teams and enhancing processes to ensure customer satisfaction while managing complex integration and troubleshooting tasks in a dy...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$98K - $187K *

Join a team that's redefining healthcare by driving impactful client engagements. Utilize your strong sales acumen and experience in complex platforms to access enterprise accounts and foster collabor...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $160K *

Lead the charge in delivering advanced AI-powered solutions using Python. Collaborate with cross-functional teams to tackle complex challenges and drive innovation in Generative AI across diverse proj...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $180K *

Lead customer engagement to architect large-scale AI and HPC solutions, ensuring successful deployment strategies. Collaborate with technical teams to optimize infrastructure for demanding workloads i...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Join a team that's shaping the future of shared services by developing robust APIs and backend solutions in a cloud-native environment. Collaborate with cross-functional teams and elevate your coding...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $270K *

Engage enterprise clients by understanding their needs, driving strategic sales initiatives, and leading complex negotiations. Cultivate executive relationships and assertively manage objections to cl...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$109K - $181K *

Elevate your career by designing and implementing advanced LAN/WAN solutions. Collaborate with teams to manage network operations for on-premises and cloud environments, ensuring robust connectivity a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$109K - $181K *

Empower your career by joining our dynamic team to design and implement advanced networking solutions. Collaborate on cloud and on-premises environments while troubleshooting critical connectivity iss...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$109K - $181K *

Transform your career by designing and managing robust LAN/WAN solutions in a dynamic, cloud-enabled environment. Collaborate with a team of experts to troubleshoot connectivity issues and ensure ente...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Accelerate progress at demand generation by executing multi-channel strategies, mentoring a specialist team, and optimizing campaign performance to drive lead growth and enhance brand alignment...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Shape the future of demand generation strategies across diverse channels, leading a team to enhance brand alignment and optimize performance, ensuring that campaigns drive qualified leads and business...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Manage the deployment of Next Generation 911 solutions, enhancing first responders' efficiency through advanced technology. Oversee project lifecycle, budget management, risk assessments, and stakehol...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$150K - $200K *

Transform the customer experience by guiding developers from their first API call to production, tackling technical blockers and enabling scalable solutions through collaboration with cross-functional...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $120K *

Transform customer success by leading technical onboarding and adoption of the ITSM platform. Drive enterprise solutions, troubleshoot challenges, and ensure seamless integration, while being accounta...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$176K - $220K *

Optimize and enhance support operations by designing efficient systems, driving insights, and implementing scalable processes to elevate customer experiences as part of a collaborative cross-functiona...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Business Services

$102K - $154K *

Elevate your career by leading complex infrastructure solutions, automating deployments, optimizing performance, and ensuring reliability. Collaborate across teams to drive strategic advancements and...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.