Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$112K - $168K *
Partner with us to manage complex HCM and ERP projects, ensuring successful deployment and customer satisfaction. Lead customer engagements while mentoring teams, utilizing project management tools to...
6 days ago
Enterprise Account Executive, Federal - DOW (Navy)
$140K - $160K *
Unlock potential by driving federal sales growth through strategic relationships and effective business development. Your expertise will propel new revenue streams while managing proposals from incept...
Reposted 5 days ago
Senior Strategic Implementation Consultant
$109K - $165K *
Build strong relationships at a leading IoT company, guiding enterprise customers through deployment and adoption of innovative solutions. Collaborate cross-functionally while driving customer success...
1 week ago
$100K - $120K *
Join a dynamic team to coordinate strategic Data Center projects. Support site development, manage workflows, and ensure effective communication across teams to drive successful project outcomes in a...
1 week ago
Enterprise Account Executive (US, Remote - North East 1)
$110K - $130K *
Unlock potential by driving new business opportunities in the CTI sector, building strong customer relationships, negotiating agreements, and showcasing solutions through engaging presentations. Thriv...
1 week ago
$110K - $130K *
Drive growth by leading strategic account management for a portfolio of private capital clients, building executive relationships, and delivering measurable business impact through effective planning...
Reposted 1 month ago
Customer Success Content & Enablement Manager
$87K - $137K *
Join a dynamic team to enhance customer success through impactful content creation and enablement. Lead projects, manage stakeholder communications, and develop robust training programs that drive use...
2 weeks ago
Field Service Engineer II (Semiconductor Equipment) Chandler, AZ REMOTE
$80K - $95K *
Support state-of-the-art microscopy equipment and provide exceptional service to clients across research and industrial sectors, ensuring functionality through installation, maintenance, and troublesh...
Today
Services Engineering Leader, Professional Services
$164K - $246K *
Lead the development of high-value Professional Services, enhancing customer value through innovative offerings and strategic partnerships. Collaborate cross-functionally to optimize service lifecycle...
Today
$80K - $95K *
Innovate in construction by guiding clients through transition to our platform. Drive customer adoption, manage implementations, and collaborate with teams to enhance the customer experience while bui...
4 weeks ago
Senior Finance Enterprise Performance Management (EPM) Specialist - FP&A
$110K - $130K *
Unlock financial efficiency by leading Oracle EPM-based planning and forecasting processes. Collaborate with cross-functional teams to enhance forecasting accuracy, governance, and planning models ali...
3 weeks ago
$115K - $172K *
Join a dynamic team to optimize cloud infrastructure and automate workflows, enhancing software delivery processes. This pivotal role fosters collaboration, ensures security practices, and drives effi...
Today
Solution Consultant - Large Enterprise (West)
$120K - $145K *
Engage with enterprise clients to drive solution adoption and deliver business value. Collaborate with sales and technical teams to meet revenue goals, while championing Nexthink’s innovative technolo...
4 weeks ago
Distinguished Platform Solutions Architect- Remote
$150K - $180K *
Drive cutting-edge AI-native software delivery by architecting the DevX platform. Guide engineering teams in integrating developer capabilities, ensuring security, and optimizing workflows through inn...
3 weeks ago
$100K - $120K *
Build a thriving sales pipeline by engaging a variety of educational institutions, managing complex opportunities from lead generation to closing while providing expert product demonstrations and ment...
2 weeks ago
Senior Technical Architect (AEP, Adobe Experience Platform Lead)
$97K - $156K *
Join a team dedicated to implementing strategic software solutions, optimizing CI/CD pipelines, and enhancing cross-functional collaboration. Drive innovative customer experience initiatives leveragin...
2 weeks ago
Senior Application Performance Analyst - Remote
$112K - $193K *
Drive application performance excellence by leveraging deep technical expertise, mentoring teams, and delivering 7x24 support. Engage with advanced technologies to enhance analysis efficiency and stre...
1 week ago
$110K - $130K *
Champion our IT infrastructure by automating identity and device management. In this dynamic role, you'll implement innovative security measures while ensuring operational efficiency in a cutting-edge...
5 days ago
$115K - $149K *
Join a dynamic team as you engineer mobile application systems, collaborating cross-functionally to drive innovative medical device solutions with a focus on regulatory compliance and stakeholder sati...
3 weeks ago
Account Executive - Integration, Public Sector
$137K - $184K *
Reimagine the public sector sales landscape by driving MuleSoft solutions across Canada. Leverage your expertise in enterprise account management, develop trusted relationships, and contribute to tran...
3 weeks ago
Field Solutions Engineer - Public Sector
$160K - $220K *
Engage with clients to design infrastructure solutions, strengthen relationships, and uncover technology opportunities. This remote role requires collaboration with account teams and expertise in adva...
6 days ago
Field Solutions Engineer - Public Sector
$160K - $220K *
Lead the charge in fostering robust technological solutions for clients, leveraging expertise across data center, cloud, and security sectors. Collaborate with sales teams to drive business growth thr...
6 days ago
$110K - $130K *
Lead strategic sales efforts in AI solutions, acting as a trusted advisor to clients. Collaborate closely with partners and internal teams to create impactful strategies, drive opportunities, and clos...
1 week ago
$80K - $140K *
Manage the implementation and administration of Data Loss Prevention solutions across networks and cloud platforms, ensuring effectiveness in enterprise data protection and compliance. Collaborate wit...
2 weeks ago
Sr. Product Security Engineer (Remote)
$160K - $250K *
Explore solutions in endpoint security as a Senior Product Security Engineer. Collaborate with teams to enhance product design, conduct in-depth security assessments, and champion secure coding practi...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.