Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$101K - $153K *

Join a team that's redefining customer success! Drive strategic engagements, collaborate with cross-functional teams, and influence key stakeholders to enhance operational efficiency and build long-te...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Transform education by collaborating with institutions to leverage Salesforce's cutting-edge solutions. Drive innovative strategies, optimize student experiences, and enhance operational effectiveness...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$115K - $155K *

Transform the customer onboarding experience in local government with engineer-led implementations. Collaborate on technical challenges, automate key processes, and ensure data integrity while buildin...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$64K - $115K *

Innovate logistics and asset management workflows while leading a dedicated team to enhance deployment operations and ensure optimal performance, quality assurance, and stakeholder satisfaction in a f...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Advance your career by ensuring cutting-edge AI systems are secure, resilient, and trustworthy. Collaborate with a diverse team to embed security in every development phase, enabling rapid innovation...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Deliver insights by executing data-driven projects to optimize supply chains, transforming customer data into actionable strategies that enhance operational efficiency and support growth initiatives i...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Partner with us to drive transformative change within public sector auditing. Own the sales cycle and build go-to-market strategies as you expand our innovative AI platform within federal, state, and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$156K - $215K *

Transform data services by leading the design and operations of cutting-edge distributed systems at scale across multi-cloud infrastructures, driving automation and collaboration with global engineeri...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$84K - $141K *

Shape the future of connectivity by driving operational support for telephony and contact center systems. Collaborate with teams to implement engineering solutions while leading projects that enhance...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$145K - $300K *

Lead the charge in developing a high-performing team of Partner/Support Engineers to enhance advertiser relationships, drive program success, and innovate technical solutions across multiple market se...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

The Technical Support Engineering Manager will lead a team of Support Engineers and Product Experts to resolve complex technical issues and enhance customer experience. This role involves collaboratin...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$97K - $145K *

Contribute to transformative AI solutions by architecting advanced models and data strategies for major global enterprises, ensuring high standards of safety, alignment, and performance while collabor...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $250K *

Join a fast-paced team driving technical sales success through customer engagement, tailored demonstrations, and strategic partnership development. Leverage your expertise to solve complex challenges...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$102K - $163K *

Build and strengthen relationships with existing clients in the Financial Services market, focusing on upselling solutions. Leverage your sales expertise and industry knowledge to drive growth and enh...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Unlock potential by leading automation testing with Tricentis Tosca, enhancing quality assurance in a collaborative environment. Leverage your expertise in test design, execution, and reporting to dri...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$194K - $285K *

Drive product strategy and execution as a Senior Engineering Product Manager, aligning customer needs with company priorities over key areas. Lead cross-functional teams to shape impactful product dec...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Advance your career by managing enterprise accounts, driving adoption, and ensuring satisfaction through strategic partnerships and hands-on customer engagement. Collaborate cross-functionally to deli...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $182K *

Explore a pivotal role in AI infrastructure where you'll architect, enhance, and scale systems, lead incident response, and foster cross-functional collaboration to optimize platform capabilities...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $106K *

Unlock potential by designing secure healthcare integrations and enhancing interoperability with customer systems. Collaborate with technical teams to configure solutions, troubleshoot issues, and ens...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Advance your career by leading software development operations, providing guidance and expertise in full-stack technologies while collaborating with key stakeholders to optimize processes and enhance...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Information Technology

$100K - $143K *

Unlock potential by providing exceptional onsite technical support, maintenance, and customer service for mission-critical infrastructure. Collaborate with cross-functional teams to ensure smooth oper...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$175K - $251K *

Empower a pivotal sales engineering team, driving strategic solutions and market growth. Collaborate with leadership and partners, refining processes and mentoring talent for optimal revenue achieveme...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $140K *

Join a team that's dedicated to tackling advanced cybersecurity incidents while enhancing SIEM and detection capabilities. Collaborate closely with clients and internal teams to optimize security oper...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$240K - $260K *

Join a dynamic sales team to cultivate client relationships, enhance fleet performance, and drive revenue growth through innovative SaaS solutions. Collaborate to develop account strategies and achiev...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$107K - $150K *

Transform the security landscape by implementing and supporting cutting-edge physical security systems, ensuring client satisfaction and seamless integration for improved safety and network efficiency...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.