Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$90K - $120K *

Grow your career with a pivotal role in designing and implementing innovative cloud-based and on-premises solutions. Collaborate with cross-functional teams to optimize network performance and deliver...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$131K - $196K *

Drive strategic relationships with existing customers to increase upsell opportunities, manage long sales cycles, and collaborate cross-functionally to align solutions with client needs, ensuring cust...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Champion the execution of DeltaV automation in biopharma manufacturing. Leverage your expertise to troubleshoot issues, mentor junior engineers, and ensure compliance during C&Q activities, making imp...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $230K *

Inspire client success as you manage relationships and drive revenue growth. Take ownership of complex sales cycles, develop tailored proposals, and ensure client satisfaction through strategic commun...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $165K *

Unlock potential by bridging Product, Marketing, and GTM teams to enhance commercial narratives. Drive enablement and product fluency, creating impactful learning experiences in a fast-paced, autonomo...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $150K *

Join a team that's dedicated to enhancing information security practices across the organization. Collaborate and support various business units by implementing robust security measures and risk manag...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Lead relationship management for state programs, ensuring utilization targets are met. Monitor performance, drive improvements, and collaborate with internal teams to enhance client success and progra...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$117K - $216K *

Champion the growth of our channel and MSP ecosystem in the Americas by developing scalable strategies that enhance revenue and market presence. Engage partners at all levels to optimize performance a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$79K - $112K *

Lead the charge in advancing test automation frameworks and practices. Collaborate with cross-functional teams to enhance quality engineering, ensuring performance and reliability in complex systems w...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$118K - $190K *

Champion security and compliance in complex environments, leading technical discussions while enhancing processes in alignment with evolving standards. Collaborate with multi-functional teams to drive...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Partner with us to drive successful technical deployments in data centers, ensuring optimal security outcomes while collaborating with customers and integrators for tailored hardware and software solu...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$81K - $104K *

Transform the ServiceNow landscape by designing, developing, and supporting scalable IT solutions. Collaborate with stakeholders to enhance operational efficiency across multiple ITSM processes, ensur...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Accelerate progress at our dynamic firm by building strategic relationships with C-level executives. Drive growth and retention for large enterprise clients while ensuring they maximize the value of t...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Bring your expertise to lead complex programs for Marine Corps installations, overseeing Military Construction and communication initiatives. Drive cross-functional collaboration and ensure alignment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$130K - $180K *

Empower innovation by leading complex Microsoft solutions from proposal to execution, ensuring effective communication and technical oversight while designing transformative architecture and mentoring...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$134K - $230K *

Lead the architectural vision and AI innovation for next-gen claims automation, focusing on solution design and cross-domain integration. Act as a trusted advisor while mentoring teams to align with e...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$111K - $167K *

Empower your career by leading IT systems development, implementation, and maintenance. Oversee complex networks, ensure security, and drive automation, all while collaborating to enhance operational...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $144K *

Drive impactful services engagements that align technical solutions with customer success in a remote, collaborative environment. Shape proposals and enhance partnerships to achieve measurable busines...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$180K - $210K *

Drive sales excellence by building and scaling effective enablement programs that enhance productivity, boost revenue, and foster a dynamic coaching culture within a high-performing team...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Optimize service delivery across managed cloud customers by leading incident management, coordinating operations, and ensuring SLA compliance. Collaborate cross-functionally to enhance performance and...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Unlock potential by driving strategic growth and partnerships within large K-12 accounts. This role requires an experienced leader to foster executive relationships and implement solutions that enhanc...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$86K - $138K *

Help us migrate and manage complex data flows within an innovative AWS environment, leveraging cloud technologies while ensuring agility and security for our federal financial customer. Play a key rol...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$87K - $116K *

Accelerate success by leading customers through their deployment journey, managing complex enterprise projects, and ensuring high stakeholder satisfaction, while collaborating cross-functionally to de...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$113K - $205K *

Collaborate with engineering teams to enhance service reliability, tackling complex production issues across stacks. Drive automation and utilize AI tools for effective problem-solving and documentati...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $130K *

Explore your career potential with a leading team supporting cloud applications. Contribute to the development, integration, and automation in a DevOps environment while ensuring security compliance a...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.