Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Solutions Consultant (Engagement Services Manager)
$101K - $153K *
Join a team that's redefining customer success! Drive strategic engagements, collaborate with cross-functional teams, and influence key stakeholders to enhance operational efficiency and build long-te...
Reposted 3 weeks ago
$120K - $145K *
Transform education by collaborating with institutions to leverage Salesforce's cutting-edge solutions. Drive innovative strategies, optimize student experiences, and enhance operational effectiveness...
Today
$115K - $155K *
Transform the customer onboarding experience in local government with engineer-led implementations. Collaborate on technical challenges, automate key processes, and ensure data integrity while buildin...
1 week ago
$64K - $115K *
Innovate logistics and asset management workflows while leading a dedicated team to enhance deployment operations and ensure optimal performance, quality assurance, and stakeholder satisfaction in a f...
1 week ago
$120K - $150K *
Advance your career by ensuring cutting-edge AI systems are secure, resilient, and trustworthy. Collaborate with a diverse team to embed security in every development phase, enabling rapid innovation...
3 weeks ago
Senior Network Optimization Analyst
$110K - $130K *
Deliver insights by executing data-driven projects to optimize supply chains, transforming customer data into actionable strategies that enhance operational efficiency and support growth initiatives i...
3 weeks ago
Enterprise Account Executive, Public Sector
$110K - $130K *
Partner with us to drive transformative change within public sector auditing. Own the sales cycle and build go-to-market strategies as you expand our innovative AI platform within federal, state, and...
1 week ago
Staff Infrastructure Engineer - Data Streaming
$156K - $215K *
Transform data services by leading the design and operations of cutting-edge distributed systems at scale across multi-cloud infrastructures, driving automation and collaboration with global engineeri...
1 week ago
Sr. Telecommunications Engineer
$84K - $141K *
Shape the future of connectivity by driving operational support for telephony and contact center systems. Collaborate with teams to implement engineering solutions while leading projects that enhance...
Today
Manager II, Technical Support Engineer
$145K - $300K *
Lead the charge in developing a high-performing team of Partner/Support Engineers to enhance advertiser relationships, drive program success, and innovate technical solutions across multiple market se...
3 weeks ago
Support Engineering Manager - Americas
$120K - $145K *
The Technical Support Engineering Manager will lead a team of Support Engineers and Product Experts to resolve complex technical issues and enhance customer experience. This role involves collaboratin...
Reposted 2 weeks ago
Solutions Engineer (AI Services)
$97K - $145K *
Contribute to transformative AI solutions by architecting advanced models and data strategies for major global enterprises, ensuring high standards of safety, alignment, and performance while collabor...
Reposted yesterday
$200K - $250K *
Join a fast-paced team driving technical sales success through customer engagement, tailored demonstrations, and strategic partnership development. Leverage your expertise to solve complex challenges...
3 weeks ago
Account Executive, Existing Business
$102K - $163K *
Build and strengthen relationships with existing clients in the Financial Services market, focusing on upselling solutions. Leverage your sales expertise and industry knowledge to drive growth and enh...
1 week ago
Tosca Automation Engineer - LATAM
$90K - $110K *
Unlock potential by leading automation testing with Tricentis Tosca, enhancing quality assurance in a collaborative environment. Leverage your expertise in test design, execution, and reporting to dri...
2 weeks ago
Sr. Engineering Product Manager - Cisco Secure Client (Endpoint Security) REMOTE
$194K - $285K *
Drive product strategy and execution as a Senior Engineering Product Manager, aligning customer needs with company priorities over key areas. Lead cross-functional teams to shape impactful product dec...
2 days ago
$130K - $155K *
Advance your career by managing enterprise accounts, driving adoption, and ensuring satisfaction through strategic partnerships and hands-on customer engagement. Collaborate cross-functionally to deli...
Reposted 2 days ago
Senior AI Platform Engineer, Infrastructure Services
$132K - $182K *
Explore a pivotal role in AI infrastructure where you'll architect, enhance, and scale systems, lead incident response, and foster cross-functional collaboration to optimize platform capabilities...
2 weeks ago
$85K - $106K *
Unlock potential by designing secure healthcare integrations and enhancing interoperability with customer systems. Collaborate with technical teams to configure solutions, troubleshoot issues, and ens...
1 week ago
ACS WEB Senior Software Developer SME/Software Engineer (Remote)
$125K - $150K *
Advance your career by leading software development operations, providing guidance and expertise in full-stack technologies while collaborating with key stakeholders to optimize processes and enhance...
Today
Field Customer Support Engineer, Federal
$100K - $143K *
Unlock potential by providing exceptional onsite technical support, maintenance, and customer service for mission-critical infrastructure. Collaborate with cross-functional teams to ensure smooth oper...
Reposted 3 weeks ago
Senior Manager, Sales Engineering - Majors, Mid-Atlantic
$175K - $251K *
Empower a pivotal sales engineering team, driving strategic solutions and market growth. Collaborate with leadership and partners, refining processes and mentoring talent for optimal revenue achieveme...
1 week ago
$100K - $140K *
Join a team that's dedicated to tackling advanced cybersecurity incidents while enhancing SIEM and detection capabilities. Collaborate closely with clients and internal teams to optimize security oper...
2 weeks ago
Account Executive - Mid-Market
$240K - $260K *
Join a dynamic sales team to cultivate client relationships, enhance fleet performance, and drive revenue growth through innovative SaaS solutions. Collaborate to develop account strategies and achiev...
1 week ago
SR Consulting Engineer - Phyisical Security - Pipelining for future needs
$107K - $150K *
Transform the security landscape by implementing and supporting cutting-edge physical security systems, ensuring client satisfaction and seamless integration for improved safety and network efficiency...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.