Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $130K *
Unlock sales potential by driving engagements with SLED accounts, formulating strategic plans, building executive relationships, and delivering competitive proposals to achieve sales excellence in you...
3 weeks ago
$70K - $95K *
Analyze market opportunities and drive revenue growth by strategically managing customer accounts, optimizing product and service usage, and developing impactful sales plans within your territory...
Reposted 6 days ago
$100K - $150K *
Collaborate with executive stakeholders to drive strategic sales initiatives in enterprise healthcare, focusing on relationship management and market expansion while achieving aggressive revenue growt...
1 week ago
Senior Manager, Technology Product Management
$140K - $145K *
Shape product strategy and lead a diverse team to drive innovation and enhance product management practices, aligning technology solutions with enterprise goals while fostering a high-performance cult...
Reposted today
Senior Manager, Technology Product Management
$140K - $145K *
Grow your career with strategic leadership in technology product management. Drive innovation, mentor talent, and ensure alignment with organizational goals while managing complex product initiatives...
Reposted today
Solutions Engineer - Google AI
$150K - $250K *
Explore opportunities to leverage your AI expertise in a consultative, customer-facing role. Collaborate with diverse teams to deliver tailored cybersecurity solutions, while representing leading Goog...
3 weeks ago
Major Account Manager - Enterprise
$220K - $280K *
Support enterprise sales efforts by driving client engagements, nurturing relationships, and facilitating complex negotiations to achieve impactful solutions and foster growth in key accounts across d...
3 weeks ago
Enterprise Sales Account Executive, SLED (Midwest/Great Lakes)
$200K - $240K *
Transform the landscape of enterprise sales by driving growth in SLED markets. In this strategic role, you’ll cultivate relationships, develop robust pipelines, and exceed quotas within a dynamic, cha...
2 weeks ago
Enterprise Sales Account Executive, SLED (Midwest/Great Lakes)
$200K - $240K *
Grow our SLED business by developing strategic account relationships, driving sales strategies, and closing deals. This role focuses on managing and expanding existing client partnerships while achiev...
2 weeks ago
$128K - $152K *
Shape the future of AI solutions by leading strategic implementations, driving ROI, and collaborating with cross-functional teams to enable successful onboarding and operationalize AI across diverse c...
Reposted 2 weeks ago
Senior Sales Engineer - North Central (IL)
$90K - $130K *
Engage with customers by leveraging deep technical expertise to drive sales. Collaborate with the sales team to develop tailored security solutions, conduct product demonstrations, and ensure successf...
2 weeks ago
$100K - $150K *
Accelerate progress at the nexus of AI engineering and client success. This role integrates AI solutions with customer operations, driving measurable outcomes while shaping the future of AI applicatio...
2 weeks ago
$149K - $185K *
Transform global IT support delivery by leading a dynamic team focused on enhancing employee experience, operational efficiency, and service quality in a remote-first environment, while fostering tale...
1 week ago
$90K - $130K *
Accelerate growth by leading enterprise customer engagements, driving revenue through innovative solutions, and cultivating long-term relationships that elevate business outcomes in the SaaS landscape...
Reposted 2 days ago
Epic Resolute HB/PB Analyst - Senior
$107K - $161K *
Drive project success by collaborating with stakeholders to identify and resolve issues across all project phases, ensuring systems functionality and effectiveness in revenue cycle management...
3 weeks ago
$123K - $216K *
Shape the future of customer experience by designing AI-driven strategies that drive transformation. Engage with sales and clients to deliver impactful solutions, leveraging your expertise in cloud se...
Today
Account Director Senior - NeoCloud Enterprise
$126K - $185K *
Join a team that's at the forefront of AI sales, driving innovative solutions and building lasting relationships with leading tech companies to achieve exceptional revenue growth and customer satisfac...
3 days ago
Senior Technical Program Manager
$160K - $175K *
Drive high-visibility, cross-functional programs to transform engineering, optimizing resources and processes while ensuring stakeholder alignment and innovation in a dynamic environment...
Reposted 1 week ago
$120K - $150K *
Transform the upsell strategy for an innovative consumer subscription service, driving expansion revenue initiatives through experimentation and customer engagement strategies tailored for seniors and...
2 weeks ago
Principal Solutions Engineer, Strategic
$190K - $249K *
Accelerate progress at enterprise accounts by leveraging deep product expertise to solve complex business challenges, ensuring customer satisfaction, and boosting sales through strong executive engage...
1 week ago
$106K - $159K *
Pioneer the development of innovative SaaS solutions to enhance workforce readiness. Collaborate across teams to build scalable, high-quality applications while leading the design and enhancing custom...
Reposted 6 days ago
$90K - $130K *
Engage with customers as a trusted advisor, leveraging your sales expertise to implement strategies that exceed targets in technology solutions across commercial accounts...
1 week ago
$90K - $120K *
Shape the future of IT capacity management by ensuring resources meet business demand in a regulated environment. Collaborate with teams to optimize performance, manage risks, and align strategies for...
1 week ago
$78K - $140K *
Build strong relationships with local government accounts, driving sales growth through strategic outreach, upselling, and renewals while ensuring exceptional customer satisfaction. Accountability inc...
3 weeks ago
Strategic Account Executive - School (TX)
$70K - $95K *
Grow impactful relationships with K-12 stakeholders, ensuring seamless adoption of literacy solutions. Drive engagement, navigate barriers, and expand market presence across designated territories to...
5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.