Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Account Executive (CPQ Solutions)
$95K *
Join a team that's driving customer engagement and growth by enhancing client relationships and optimizing value through innovative AI-driven insights in a high-impact SaaS environment...
2 weeks ago
Senior Manager, Sales Engineering - Majors, Central
$175K - $251K *
Elevate your career by leading and growing the sales engineering team, driving solutions and sales for our core portfolio. Collaborate with sales leaders and partners in a dynamic environment that val...
1 week ago
$99K - $120K *
Build innovative building automation systems in a fast-paced, remote environment. Lead design projects while mentoring junior engineers, collaborating with diverse teams to ensure high-quality deliver...
1 week ago
Senior Technical Trainer-(Remote)
$125K - $135K *
Empower operational excellence by designing and delivering innovative learning programs that enhance technical skills, leadership, and continuous improvement across a diverse manufacturing network, dr...
1 week ago
Enterprise Account Executive- Northeast
$130K - $160K *
Elevate enterprise IT solutions by driving new business growth in a dynamic role focused on helping clients transform productivity and employee experience through innovative technology strategies...
2 weeks ago
Field Sales Representative II - IP&E
$84K - $132K *
Accelerate your career by engaging key accounts, driving growth through strategic planning, and delivering exceptional customer solutions in the electronics sector while collaborating with a dynamic s...
3 weeks ago
Sr. Account Executive, LE/GE, GTS
$132K - $170K *
Join a dynamic sales team where you will consult with C-level executives, drive account growth, and enhance client satisfaction while managing a substantial contract value within major accounts...
1 week ago
Customer Success Engineer / Architect
$110K - $130K *
Drive customer success as a technical expert, partnering to optimize IoT deployments. Your strategic insights will enhance service adoption and expand account growth, delivering tangible business outc...
2 weeks ago
$90K *
Engage school district leaders in long-term facility planning and improvements. Build trusted partnerships, guide strategic decisions, and lead initiatives from assessment through implementation, ensu...
1 week ago
Integration, Automation Engineer - Federal Customer
$110K - $130K *
Join us to shape the future of technical automation by developing robust workflows and integration strategies that enhance efficiency, reduce manual effort, and accelerate delivery across systems and...
1 week ago
Integration, Automation Engineer - Federal Customer
$110K - $130K *
Empower teams to enhance Dell Mission Operations by developing automation workflows, integrating systems, and troubleshooting. Collaborate across infrastructure and applications to minimize manual eff...
1 week ago
Remote Support Engineer - MR/CT/VL
$86K - $138K *
Join a team that's dedicated to delivering exceptional remote support for imaging modalities. This role involves troubleshooting, customer interaction, and collaboration in a flexible, fast-paced envi...
Reposted 3 days ago
Customer Solutions Engineer II
$111K - $134K *
Advance customer solutions by providing expert technical support through varied channels, resolving issues from simple queries to complex challenges, while enhancing documentation and collaborating wi...
1 week ago
Senior Technical Consultant - Data Protection
$130K - $180K *
Transform client data protection strategies by leading enterprise deployments, migrations, and optimizations. Collaborate with multi-functional teams to create resilient solutions, ensuring high-quali...
2 weeks ago
Senior Enterprise Account Executive
$320K - $480K *
Join a team that's driving innovation and growth in the SaaS space, focusing on enterprise account expansion by building strategic relationships and delivering impactful solutions that enhance custome...
3 weeks ago
$75K - $130K *
Elevate your career as you coordinate innovative health R&D programs, manage proposals, and foster collaboration among diverse stakeholders to drive impactful solutions within the government ecosystem...
2 weeks ago
Cybersecurity Staff Analyst | Incident & Problem Management (Remote)
$120K - $190K *
Optimize incident management processes to enhance service reliability and security. Collaborate with teams to ensure prompt resolution of incidents, minimize outages, and improve lifecycle management...
1 month ago
Senior Developer (IBM Sterling B2B Integrator) (REMOTE)
$110K - $130K *
Lead the charge in developing world-class technology solutions across the SDLC, driving integrations and fostering collaboration while mentoring peers in modern practices and frameworks. Own technical...
Reposted 1 week ago
Account Executive - Majors- Chicago
$165K - $205K *
Engage with key stakeholders to develop strategic account plans, build relationships, and align technical solutions to drive customer success. Collaborate across teams to ensure a comprehensive approa...
6 days ago
Enterprise Account Executive (New York)
$131K - $170K *
Lead enterprise growth by managing key accounts to drive strategic value through innovative SaaS solutions. Collaborate with executive stakeholders and enhance customer satisfaction to accelerate expa...
Reposted 1 week ago
Support Engineer | Teleradiology
$80K - $95K *
Champion our multi-faceted support role, driving excellence across clinical, product, and IT teams. Enhance patient care, client satisfaction, and corporate efficiency while navigating varied technica...
1 week ago
$100K - $120K *
Champion innovative systems engineering solutions through Model-Based Systems Engineering (MBSE). Collaborate with diverse teams to enhance shipboard radar systems, ensuring compliance with rigorous t...
5 days ago
Senior Solutions Engineer, Public Sector - West Coast
$170K - $220K *
Join a team that's dedicated to driving success for Public Sector customers. Leverage your technical expertise and business acumen to influence buying decisions and collaborate across departments whil...
Reposted 2 weeks ago
Senior Level Field Service Technician
$96K - $154K *
Empower advanced network transformation for federal clients. As a vital field technician, you'll ensure seamless deployments, troubleshoot issues, and collaborate with leading teams to enhance communi...
Reposted 1 week ago
Construction Services Engineer V (Sup)
$110K - $150K *
Lead the charge in managing and delivering diverse transportation and municipal infrastructure projects, ensuring optimal execution through collaboration with multidisciplinary teams and effective sta...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.