Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Champion secure communication solutions by engineering and enhancing collaboration services, ensuring reliable voice and video capabilities for mission-critical operations, while engaging with stakeho...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $128K *

Unlock potential by integrating identity platforms with robust security measures. Collaborate within agile teams to design and maintain APIs, ensuring seamless data flow across federal systems while a...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in managing global Market Development Funds to ensure effective allocation, compliance, and performance measurement. Collaborate cross-functionally to enhance program efficiency, suppo...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Empower new business development by leveraging expertise in Public Safety solutions, collaborating across multiple teams, and driving impactful engagement with prospects and partners to enhance market...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K *

Join a team that's driving customer engagement and growth by enhancing client relationships and optimizing value through innovative AI-driven insights in a high-impact SaaS environment...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $251K *

Elevate your career by leading and growing the sales engineering team, driving solutions and sales for our core portfolio. Collaborate with sales leaders and partners in a dynamic environment that val...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$99K - $120K *

Build innovative building automation systems in a fast-paced, remote environment. Lead design projects while mentoring junior engineers, collaborating with diverse teams to ensure high-quality deliver...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$125K - $135K *

Empower operational excellence by designing and delivering innovative learning programs that enhance technical skills, leadership, and continuous improvement across a diverse manufacturing network, dr...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Elevate enterprise IT solutions by driving new business growth in a dynamic role focused on helping clients transform productivity and employee experience through innovative technology strategies...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$84K - $132K *

Accelerate your career by engaging key accounts, driving growth through strategic planning, and delivering exceptional customer solutions in the electronics sector while collaborating with a dynamic s...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$132K - $170K *

Join a dynamic sales team where you will consult with C-level executives, drive account growth, and enhance client satisfaction while managing a substantial contract value within major accounts...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success as a technical expert, partnering to optimize IoT deployments. Your strategic insights will enhance service adoption and expand account growth, delivering tangible business outc...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K *

Engage school district leaders in long-term facility planning and improvements. Build trusted partnerships, guide strategic decisions, and lead initiatives from assessment through implementation, ensu...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Join us to shape the future of technical automation by developing robust workflows and integration strategies that enhance efficiency, reduce manual effort, and accelerate delivery across systems and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Empower teams to enhance Dell Mission Operations by developing automation workflows, integrating systems, and troubleshooting. Collaborate across infrastructure and applications to minimize manual eff...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$86K - $138K *

Join a team that's dedicated to delivering exceptional remote support for imaging modalities. This role involves troubleshooting, customer interaction, and collaboration in a flexible, fast-paced envi...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Healthcare

$111K - $134K *

Advance customer solutions by providing expert technical support through varied channels, resolving issues from simple queries to complex challenges, while enhancing documentation and collaborating wi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $180K *

Transform client data protection strategies by leading enterprise deployments, migrations, and optimizations. Collaborate with multi-functional teams to create resilient solutions, ensuring high-quali...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$320K - $480K *

Join a team that's driving innovation and growth in the SaaS space, focusing on enterprise account expansion by building strategic relationships and delivering impactful solutions that enhance custome...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $130K *

Elevate your career as you coordinate innovative health R&D programs, manage proposals, and foster collaboration among diverse stakeholders to drive impactful solutions within the government ecosystem...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $190K *

Optimize incident management processes to enhance service reliability and security. Collaborate with teams to ensure prompt resolution of incidents, minimize outages, and improve lifecycle management...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in developing world-class technology solutions across the SDLC, driving integrations and fostering collaboration while mentoring peers in modern practices and frameworks. Own technical...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $205K *

Engage with key stakeholders to develop strategic account plans, build relationships, and align technical solutions to drive customer success. Collaborate across teams to ensure a comprehensive approa...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$131K - $170K *

Lead enterprise growth by managing key accounts to drive strategic value through innovative SaaS solutions. Collaborate with executive stakeholders and enhance customer satisfaction to accelerate expa...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Champion our multi-faceted support role, driving excellence across clinical, product, and IT teams. Enhance patient care, client satisfaction, and corporate efficiency while navigating varied technica...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.