Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$70K - $95K *
Support our ERP program by providing technical and functional expertise, managing projects, and collaborating with diverse teams to enhance system performance and user satisfaction while driving conti...
Today
Senior Project Manager (Systemwide/Higher Education/SaaS/ERP)
$100K - $130K *
Champion transformative projects by leading SaaS implementations across diverse teams. Ensure timely delivery and alignment with client goals while managing risks and resources effectively, promoting...
3 weeks ago
Senior Virtual Desktop Infrastructure Engineer
$100K - $130K *
Drive the advancement of Virtual Desktop Infrastructure environments, ensuring optimal performance and compliance while supporting DoD missions. Collaborate to design, implement, and maintain mission...
Reposted 1 week ago
$90K - $130K *
Drive success by acquiring new clients and expanding existing accounts through strategic planning and collaboration with cross-functional teams in technology solutions...
3 weeks ago
Senior Manager, Solutions Engineering, Mid-market LATAM/Canada
$204K - $266K *
Drive a high-performing team of Solutions Engineers to enhance business value for clients by leading complex deals, optimizing strategy, and fostering a collaborative, outcome-driven culture that alig...
Today
Sr. Consultant - Technology & Transformation (Toronto)
$90K - $120K *
Transform business outcomes by leading technology and organizational change initiatives. Engage with clients to optimize IT strategies and drive efficient delivery models, while mentoring team members...
1 week ago
Account Executive, LE/GE, GTS (Edmonton)
$90K - $130K *
Join a team that drives client growth and retention by cultivating relationships with C-level executives in high-revenue enterprises, ensuring they maximize value from our services while identifying n...
2 weeks ago
Lead Product Marketing Manager, Device Intelligence
$100K - $130K *
Unlock potential by leading strategic marketing for device intelligence solutions. Collaborate across teams to develop compelling content, empower sales, and establish thought leadership that drives s...
1 week ago
$120K - $160K *
Transform customer engagement by solving complex challenges, accelerating sales cycles, and delivering compelling tech solutions with strategic insight, aiming to enhance business partnerships and dri...
2 weeks ago
$120K - $160K *
Engage with customers to showcase Snowflake's solutions, solve complex challenges, and drive sales success through strategic collaboration and compelling demonstrations during the sales cycle. Thrive...
2 weeks ago
$70K - $110K *
Join a team that's focused on delivering top-notch field service solutions. As a vital part of customer support, you will ensure seamless installation, maintenance, and repair of diverse systems, enha...
2 weeks ago
Support Engineering Team Lead | Remote | US
$100K - $130K *
Make your mark at a pivotal leadership role, driving operational excellence and team empowerment in a dynamic support engineering environment while enhancing user experience through continuous improve...
2 weeks ago
$160K - $173K *
Empower enterprise clients by leveraging your pre-sales expertise to drive transformative solutions. Collaborate with stakeholders and deliver impactful product demonstrations, ensuring alignment betw...
1 week ago
Applications Engineers, Agentic Workflows
$90K - $130K *
Drive the future of engineering workflows by building and delivering robust AI-driven automation and agent-based capabilities, ensuring products meet real customer needs and are reliable for complex e...
3 weeks ago
$80K - $120K *
Accelerate growth by driving sales through strategic territory management and cultivating relationships with U.S. Air Force clients. Collaborate across teams to exceed sales targets and enhance custom...
1 week ago
Account Executive, SMB Team Sales
$43K - $129K *
Unlock potential by driving growth through new customer acquisitions and building lasting relationships with SMBs. Utilize solution-based selling techniques while honing sales skills for career advanc...
1 week ago
Mid Level SAP BASIS Consultants - Remote
$90K - $120K *
Unlock your potential as you support SAP systems administration and security, driving performance and stability in a dynamic, collaborative environment that enhances clients' capabilities and meets ev...
1 week ago
Senior Sales Engineer - New England
$90K - $130K *
Unlock your potential by partnering with sales to drive growth and engage customers with tailored cybersecurity solutions. Leverage your technical expertise to ensure customer satisfaction and success...
2 weeks ago
Acct Exec Enterprise (Field) - IC3 (ACTMGT - Acct Mgmt - Enterprise Accts)
$75K - $109K *
Help us drive revenue growth and retention in K-12 accounts through strategic planning, executive engagement, and seamless deal execution across multiple stakeholders in the public sector...
1 week ago
Account Executive 4, Higher Ed Specialist
$275K - $330K *
Shape the future of higher education by establishing strategic partnerships, delivering insights, and building executive relationships to drive digital transformation in U.S. colleges and universities...
4 days ago
$150K - $160K *
Drive strategic initiatives for global client partnerships, leading complex programs to achieve significant business outcomes. Collaborate cross-functionally to optimize resource deployment and ensure...
1 week ago
Lead Integration Engineer - III (REMOTE)
$100K - $130K *
Elevate your career as you manage the integration of advanced systems, ensuring secure access and optimal performance while collaborating with IT teams to enhance efficiency and streamline operations...
Reposted 1 week ago
Lead Integration Engineer - III (REMOTE)
$100K - $130K *
Shape the future of technology by leading integration efforts for enterprise systems. Leverage your expertise in Privileged Access Management to enhance security and efficiency in applications, while...
Reposted 1 week ago
$100K - $130K *
Drive innovative data solutions by designing pipelines and reporting tools. Collaborate with teams to enhance user experience and deliver actionable insights in a dynamic environment focused on improv...
1 week ago
$108K - $115K *
Champion the planning and execution of complex multi-team releases, driving high-quality delivery across diverse applications. Provide strategic guidance, foster collaboration, and lead continuous imp...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.