Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$70K - $95K *

Support our ERP program by providing technical and functional expertise, managing projects, and collaborating with diverse teams to enhance system performance and user satisfaction while driving conti...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Champion transformative projects by leading SaaS implementations across diverse teams. Ensure timely delivery and alignment with client goals while managing risks and resources effectively, promoting...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Drive the advancement of Virtual Desktop Infrastructure environments, ensuring optimal performance and compliance while supporting DoD missions. Collaborate to design, implement, and maintain mission...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $130K *

Drive success by acquiring new clients and expanding existing accounts through strategic planning and collaboration with cross-functional teams in technology solutions...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$204K - $266K *

Drive a high-performing team of Solutions Engineers to enhance business value for clients by leading complex deals, optimizing strategy, and fostering a collaborative, outcome-driven culture that alig...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Transform business outcomes by leading technology and organizational change initiatives. Engage with clients to optimize IT strategies and drive efficient delivery models, while mentoring team members...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Join a team that drives client growth and retention by cultivating relationships with C-level executives in high-revenue enterprises, ensuring they maximize value from our services while identifying n...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Unlock potential by leading strategic marketing for device intelligence solutions. Collaborate across teams to develop compelling content, empower sales, and establish thought leadership that drives s...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $160K *

Transform customer engagement by solving complex challenges, accelerating sales cycles, and delivering compelling tech solutions with strategic insight, aiming to enhance business partnerships and dri...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Engage with customers to showcase Snowflake's solutions, solve complex challenges, and drive sales success through strategic collaboration and compelling demonstrations during the sales cycle. Thrive...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $110K *

Join a team that's focused on delivering top-notch field service solutions. As a vital part of customer support, you will ensure seamless installation, maintenance, and repair of diverse systems, enha...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $130K *

Make your mark at a pivotal leadership role, driving operational excellence and team empowerment in a dynamic support engineering environment while enhancing user experience through continuous improve...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$160K - $173K *

Empower enterprise clients by leveraging your pre-sales expertise to drive transformative solutions. Collaborate with stakeholders and deliver impactful product demonstrations, ensuring alignment betw...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Drive the future of engineering workflows by building and delivering robust AI-driven automation and agent-based capabilities, ensuring products meet real customer needs and are reliable for complex e...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $120K *

Accelerate growth by driving sales through strategic territory management and cultivating relationships with U.S. Air Force clients. Collaborate across teams to exceed sales targets and enhance custom...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$43K - $129K *

Unlock potential by driving growth through new customer acquisitions and building lasting relationships with SMBs. Utilize solution-based selling techniques while honing sales skills for career advanc...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Unlock your potential as you support SAP systems administration and security, driving performance and stability in a dynamic, collaborative environment that enhances clients' capabilities and meets ev...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Unlock your potential by partnering with sales to drive growth and engage customers with tailored cybersecurity solutions. Leverage your technical expertise to ensure customer satisfaction and success...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $109K *

Help us drive revenue growth and retention in K-12 accounts through strategic planning, executive engagement, and seamless deal execution across multiple stakeholders in the public sector...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$275K - $330K *

Shape the future of higher education by establishing strategic partnerships, delivering insights, and building executive relationships to drive digital transformation in U.S. colleges and universities...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $160K *

Drive strategic initiatives for global client partnerships, leading complex programs to achieve significant business outcomes. Collaborate cross-functionally to optimize resource deployment and ensure...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Elevate your career as you manage the integration of advanced systems, ensuring secure access and optimal performance while collaborating with IT teams to enhance efficiency and streamline operations...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Shape the future of technology by leading integration efforts for enterprise systems. Leverage your expertise in Privileged Access Management to enhance security and efficiency in applications, while...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Drive innovative data solutions by designing pipelines and reporting tools. Collaborate with teams to enhance user experience and deliver actionable insights in a dynamic environment focused on improv...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $115K *

Champion the planning and execution of complex multi-team releases, driving high-quality delivery across diverse applications. Provide strategic guidance, foster collaboration, and lead continuous imp...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.