Support Escalation Engineer Jobs

Support Escalation Engineers solve complex technical problems that frontline support teams cannot resolve on their own. They investigate high-impact incidents, identify root causes, coordinate with engineering and product teams, and help restore service while keeping customers informed. Explore vetted Support Escalation Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Support Escalation Engineer Do?

These specialists take ownership of advanced customer issues across software, cloud platforms, networks, and enterprise products. Typical work includes reproducing defects, analyzing logs and system behavior, developing workarounds, documenting findings, and escalating verified bugs to development teams. They may also support incident response, track resolution progress, and share technical updates with customers and internal stakeholders.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear written and verbal communication, and experience supporting complex technical products. Depending on the role, useful qualifications may include knowledge of operating systems, networking, databases, APIs, cloud services, scripting, or observability tools. The ability to manage priorities calmly and collaborate across support, engineering, and product teams is essential.

Career Outlook and Compensation

Support Escalation Engineers can grow into senior support, technical account management, site reliability, solutions engineering, or support leadership roles. Compensation varies by employer, location, experience, and technical specialization. Ladders focuses on vetted professional opportunities with salaries of $100,000 or more, helping experienced candidates find roles that match their skills and goals.

Find Support Escalation Engineer Roles on Ladders

Search current Support Escalation Engineer openings to compare responsibilities, required expertise, and compensation. Review each listing carefully and tailor your application to highlight complex cases you resolved, measurable customer or service outcomes, and your ability to partner effectively with engineering teams.

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$105K - $150K *

Unlock potential by delivering technical solutions and presentations to customers, ensuring their needs are met through collaboration and innovative problem-solving in a dynamic, remote sales engineer...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Champion the preparation and coordination of regulatory submissions, ensuring alignment with global strategies. Collaborate with internal teams and local authorities to facilitate timely approvals and...

Georgia, USRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$112K - $150K *

Unlock potential by driving enterprise sales to Fortune 500 clients, managing end-to-end sales cycles, and fostering strategic relationships with C-level executives to deliver impactful SaaS complianc...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $170K *

Transform your career by leading the development of AI-powered observability solutions that enhance operational efficiency and system resilience across multi-cloud environments. Drive innovation in au...

Illinois, USRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $160K *

Drive growth in the Healthcare sector by securing new enterprise accounts, leveraging AI voice technology to enhance patient and clinician experiences while navigating complex sales cycles and regulat...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $198K *

Lead the charge in developing mission-critical Command & Control solutions. Collaborate with cross-functional teams to define system requirements and create innovative architectures that meet diverse...

Colorado, USRemote

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $160K *

Champion growth by driving enterprise sales in the Insurance sector, leveraging AI voice technology. Engage with diverse clients, manage complex sales cycles, and deliver innovative solutions that enh...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a team that's driving innovation in Public Safety. You'll manage the full sales cycle, build relationships with key stakeholders, and leverage your expertise to enhance 911 Emergency Communicatio...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $136K *

Lead the charge in designing and delivering impactful sales enablement programs that enhance seller capabilities and align with global market strategies, ensuring effective learning experiences and me...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $140K *

Unlock potential by driving technology sales strategies, engaging executives, and leading complex multi-service pursuits. Leverage existing relationships and new opportunities to deliver impactful sol...

Englewood, CORemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $150K *

Join a team that's dedicated to ensuring software quality by developing and executing comprehensive tests. Collaborate with peers to enhance testing methodologies and mentor teammates in a dynamic and...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$92K - $153K *

Drive revenue growth and strategic partnerships in Property & Casualty insurance. Serve as a trusted advisor to clients, leveraging industry expertise to enhance underwriting performance and risk mana...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by driving channel sales strategies across Oregon and Washington. Collaborate with partners to enhance revenue growth, deliver impactful proposals, and build lasting relationships whi...

Seattle, WARemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Transform client businesses by leading AI strategy and implementation. Drive impactful consulting engagements, build trusted relationships, and leverage emerging technologies to deliver measurable out...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Lead transformative AI consulting engagements, driving business value through innovative strategies and solutions. Collaborate with clients to assess processes, develop roadmaps, and implement AI tech...

New York, NYRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$107K - $204K *

Join a dynamic team in a remote role to enhance infrastructure reliability and automate processes, ensuring top-notch performance and scalability for mission-critical applications in a collaborative e...

Virginia, USRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Drive your career with impactful Terafina implementation projects, collaborating with cross-functional teams to customize solutions, manage integrations, and support clients through all project phases...

Georgia, USRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $220K *

Join a dynamic team focused on driving new business growth through strategic sales initiatives. Engage with key decision-makers, execute impactful presentations, and leverage multi-channel outreach to...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$100K - $145K *

Elevate your career by managing Kubernetes clusters across diverse environments. Collaborate with senior engineers to automate processes, troubleshoot issues, and enhance platform performance while de...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Join a team that's driving channel success by managing key partnerships, executing strategies, and fostering relationships to achieve revenue growth and market impact in a dynamic environment...

Arizona, USRemote

3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Unlock potential by driving the adoption of AI security solutions through technical expertise and collaboration. Engage with customers and partners to ensure successful deployments and cultivate relat...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $260K *

Advance your career by driving the adoption of AI security solutions. Collaborate with sales teams, engage customers, and lead technical demonstrations to ensure successful deployments and cultivate r...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $260K *

Lead the technical execution of AI security solutions, partnering with sales teams to drive customer adoption and success. Engage with clients and partners, providing expertise in AI technologies and...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining AI security solutions by driving technical execution and customer success. Collaborate with sales engineers and partners to enhance adoption and deployment of innovative...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $155K *

Join our dynamic team as a Senior Solutions Engineer, where you'll leverage your technical expertise to drive pre-sales activities, engage with clients, and deliver tailored solutions that enhance bus...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Support Escalation Engineer?question toggle

    A Support Escalation Engineer handles complex or high-priority technical issues that need deeper investigation than frontline support can provide. The role combines troubleshooting, customer communication, incident coordination, and collaboration with product and engineering teams.

  • What skills do Support Escalation Engineer jobs require?question toggle

    Requirements vary, but employers often value advanced troubleshooting, analytical thinking, customer communication, incident management, and cross-functional collaboration. Technical requirements may include experience with cloud platforms, networking, databases, APIs, operating systems, scripting, or diagnostic tools.

  • How much do Support Escalation Engineers earn?question toggle

    Pay depends on factors such as experience, location, industry, and technical specialization. Ladders features vetted professional jobs paying $100,000 or more; check individual listings for compensation details.

  • What is the difference between a support engineer and a Support Escalation Engineer?question toggle

    A support engineer may resolve a broad range of customer questions and technical problems. A Support Escalation Engineer typically focuses on issues that are especially complex, business-critical, or unresolved after initial troubleshooting, and works closely with engineering teams to identify root causes.

  • How can I qualify for a Support Escalation Engineer role?question toggle

    Build a record of resolving difficult technical problems, strengthen your knowledge of the products and systems relevant to your target roles, and practice explaining technical findings clearly. Highlight incident ownership, root-cause analysis, customer outcomes, and collaboration with engineering in your resume.